Existing Account Not Recognized

Hi My wife's existing account is not longer recognized. She received an email to update her credit card information but can not access her account to do so. Email requests for a temporary password are not received.
Is there a way to talk to someone?
Thanks
Eric

Hi, ericdavie, and welcome to the Community!
Here is a slightly annotated version of the instruction to contact Skype Customer Service. Hope this serves as a useful road map!
Believe it or not, I know this sounds ridiculous, however if your wife's account credentials are denied access to Customer Service, she may need to create a new or spare account to do so.
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

MobileMe account not recognized on AppleTv.

Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
+
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
Kind regards from
Steen Pihl

Pihl wrote:
Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
what are you entering? you only need to enter your username (and not @me.com)
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
the new appletv is not supposed to show up in itunes, as it connects via HomeSharing.

Account not recognized???

Anyone else getting this message when trying to purchase a song?

Pihl wrote:
Hi All Expert's.
I have just received my new AppleTv, but when I try to log into my MobileMe account, I get the message, that my account is not recognized! How can that be? My account is very much in function (and paid for), so why does my AppleTv not recognize my MobileMe account?
what are you entering? you only need to enter your username (and not @me.com)
My AppleTv are not recognized in my iTunes. It does not show. Why? I can steam my iTunes and it's working, but shouldn't it be seen in my iTunes?
the new appletv is not supposed to show up in itunes, as it connects via HomeSharing.

Lenovo Forum Account Not Recognized, But Cannot Use Same Account Information

I previously created a Lenovo forum account, however it was not recogonized when I attempted to sign in to the forums with it. So, I started to recreate it using the same e-mail address. I was able to use the same e-mail address, received the verification e-mail, clicked the verification link, and was prompted to enter a user name and e-mail address. I attempted to use my previous user ID that I was just told did not exists (hence needing to recreate an account) and was told that the ID already existed. Okay, fine I made up a new one. I was also promted to enter an e-mail address. Um, okay. So I tried entering my e-mail address and was told that the e-mail addres was already in use. Huh? How could my old accound both not exist and exist? But I cannot request any help until I have an account. So I created a completely different account using a different e-mail address and user ID. Why did not my original account not work, and am I going to have to go through this again the next time I need to access the forums?

Your first account has not been associated with a LenovoID, the other two have. The LenovoID is actually the email address you used to create that LenovoID and not your forum user name.
When you click on Sign In at the top of the forum you will be presented with the LenovoID screen, see the picture in point 3 in this knowledgebase article. In the immediately visible fields please enter the email and password used when creating your second or third LenovoID accounts which may be different to those used on the forum registration page picture under point 4; this will then automatically log you into the forums with the user name which was associated with that LenovoID.
If you wish for your original member name, DGDCTP, to be associated with the LenovoID created for account 2 or 3 please let us know and we can arrange this for you.

Account not recognizing gift card

So I redeemed a gift card but then had to reset my password because I forgot it...now my account isn't recognizing my gift card has been redeemed & keeps asking me for my billing information and won't let me purchase music. Should I troubleshoot or what in the world do I do

Hi Jeff,
I saw Chris' reply to you below as well. I could be wrong, but I believe what he is trying to clarify is that as long as it's not a card that says "Digital Album" on it. Those are cards that have content on them instead of balance.
Now if your card is a $25.00 card, then I'm pretty certain it is a regular iTunes gift card.
First thing to check. When you go to iTunes home page, on the upper-left hand corner, next to your account name (most likely your email), do you see a balance there (i.e. $25.00). If you do not, then logout of iTunes and re-log back in. You should see a balance other than $0, then when you purchase, it would use that balance first.
Try that and let me know if you still get the error.
HTH,
Thomas

Making changes in a User's account, my admin's account not recognized

Just upgraded A Quicksilver 2002 G4 to Leopard from Panther.
Used Upgrade and everything worked amazingly well. I'm the admin, my wife & daughter are users.
All three of us can log in using the names and passwords we have always used
Only trouble is: when in a user account and making system preference changes and am consequently asked for an administrator name and password, it will not accept my administration name and password - says I've entered an incorrect user name & PW.
The Admin name is in this form: XXX, Xxxx
The password is an 8-digit alphanumeric string.
Could the comma-then-space of the Admin name be throwing off my ability to make the necessary System Preference changes?
I can't figure it out. Should I change my user name and password? Why is this happening?
Any help appreciated.
TIA

Are you trying to make these changes in your admin account or in one of the other standard accounts when logged into them? You cannot log into, say, your daughter's account and make changes to her account preferences without authenticating. You also cannot access her files and folders from your admin account.
On the other hand if you are trying to make all these changes while logged into your administrator account, then it is likely there's a problem with the keychain. You could try this:
Assuming that you are using a recent build of OS X, go to /Applications/Utilities and launch the app called Keychain Access. Go to the Window pulldown menu and select "Keychain First Aid". Enter your password, set the radio button to "Repair", and click "Start".

Administrator account not recognized

Trying to change settings and I've been typing in the administrator account name and password and this keeps coming up: "You must type an administrators name and password to make changes to system preferences". After multiple attempts I get the "too many attempts" dialogue box. When I look at the accounts list, my account name is listed as "sandard" not "admin". I'm using an iMac with OS X 10.5.8. I've seen this question regarding MacBooks but not the iMac.

When I go to enter the new password after starting up with the leopard volume and clicking on the "other...." it asks for a user name and password. What user name do I put in? I know that the password is the new one that I set.

Re: Can't access e-mail sub-accounts " not recogni...

FYI 12:13: messages sent this morning from my BT e-mail account to a BT sub-account are not arriving (usually instantaneous), e.g., a 'bcc' message sent 2 hours ago has yet to arrive, and likewise for more recent direct messages.
Dave.
Solved!
Go to Solution.

Hi Dave_
Send us an email using the contac the mods link in my profile you can find it in the section 'About Me'.
I can have this picked up and investigated for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Premium account not recognized

I just upgraded to the premium account, but when I'm in Skype for PC there is a hover over on the phone icon that says I can make calls to my friends mobile or landline at low rates. The premium account allows me to call for no cost, right? If i log into my account via the web site, it shows premium status there. Doesn't the software know that I'm on premium?

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

BT Wifi account not recognized

I hope this is in the right area
We signed up for BT Broadband on the 05th March 2013, I chose an email address and wrote it down. It is going to be installed on 25th.
The day after that I successfully connected and logged into my local BT Wifi hotspot using those same details.
It must have been about a week ago now it stopped working. I can now no longer login to BT Wifi as my username and password aren't being recognized. When I try and reset my password on BT website, it says the address/username isn't recognized
Any ideas?

matthewcl375 wrote:
Hmm i guess we'll have to put it down to a bug in the system
I've heard that the Home Hub 3 won't need my BT Broadband email and password to connect, as it just uses a default login of [email protected], is that right?
Yes that's correct
-+-No longer a forum member-+-

TS3212 I need to download the new version of Itunes for my current account, not set up a new account but can not figure out how to do it.

I am trying to download the new version of iTunes for my existing account, not set up a new iTunes account. How do I do this?

The requirement shoul be on the box the iphone came in. they are also on the website
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)"

SAP Cloud SDK : Default Check in Marketing Lead for Field "Use Existing Account"

Hi Experts,
I have requirement to enhance the standard business object Marketing Lead screen. In that screen i need to make default check on "Use Existing Account" checkbox when user click on New Marketing Lead or QC option.
I have tried using Application studio but the field "Use Existing Account" not exist in cloud repository its on Front-end UI screen.
How i can make default value check to this checkbox in UI designer for standard screen
Or
How i can make default value check to this checkbox using ABSL code.
Please refer the screen as shown below.
Regards,
Mithun

Mithun,
Could you please check Fine tune options available for Leads ?
Under Involved Parties there is an option "Forbid Manual Changes". For Account Party Role if you select that it will not allow user to enter new account information.
Fine -Tune -> Leads - > Involved Parties -> Account
- Shrikant

HOw to transfer Itunes to new computer so that existing Ipods linked to that account are recognized on new PC

Old PC Windows XP. Now Purchasing a new PC(Windows 7). Will need to transfer existing Itunes account/music/apps to the new PC. Once done, will existing Ipods be recognized on the new PC so that syncing and transfers are not an issue. I know that when I connect our Ipods to our second PC Iwe have limited options when it comes to syncing/transferring.

As long as you are syncing to the same library you were before then it should be a relatively seamless transition. To move the entire library:
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

Nano 3rd generation recently purchased is not recognized by iTune Account

I recently purchased a Nano 3rd generation that has no songs or any other type of media on it. It does have a device name "user1". I need to change the device name to match my current iTunes account so that it can be synced with iTunes. I ran the diagnostics but while iTunes seemed to find the device, the sync test would fail. See below. I am trying to find out how to correct this problem so the device can be loaded with the current library.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Acer, inc. Aspire 6530
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.xxx
Gracenote MusicID 1.9.6.xxx
Gracenote Submit 1.9.6.xxx
Gracenote DSP 1.9.6.xx
iTunes Serial Number 002xxxxxx32D02xx
Current user is not an administrator.
The current local date and time is 2013-01-23 09:39:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
USER1'S IPO (F:\), iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number: 5U7405V7YXT
Bus Speed: 61440
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Start by working through all of the troubleshooting suggestions here.
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My email gets bounced into an eternal loop in the outbox and says that my iCloud and me account are not recognized by the server? I've tried setting up another account and it says that I already have them set up, and it is stil only sending 1 or 2 message

My messages get lost in an eternal loop in my out box and it says that my iCloud me accounts are not recognized by the server. I can send 1 or 2 out of 10.
We tried adding a new account and that didn't work. We then deleted the account and started again. Still didn't work. Extremely frustrated!

There also seems to be something wrong with the time!!! My posting says 5:30ish but it was 8:30ish?

Existing Account Not Recognized

Similar Messages

Maybe you are looking for