Existing Business Catalyst Standard Partner & Creative Cloud Subscription

I am an existing Business Catalyst Partner (Standard Partner Plan) and thinking of purchasing a Creative Cloud Subscription. Can I access the 5 free web basic hosting packages via my existing Business Catalyst Membership? Or do I need to create a new Adobe ID?

Moved from the Creative Cloud to the Business Catalyst forum. They will be able to help you here.

Similar Messages

Is it possible to host sites on Business Catalyst without purchising Creative Cloud membership?

Hi, gotta quick question. I've started designing a few sites in Adobe Muse and have been hosting them on external servers that the client already has a contract with.
I like the idea of hosting on Business Catalyst but I don't really see the need for the Creative Cloud features as I already own all the Adobe Software I need.
So the question is this:
Is it possible to host websites with Adobe Business Catalyst without a Creative Cloud membership and if so, how do I achieve this?
Thanks in advance

Hi 'Phunction',
There are a number of options for you. You can become a Business Catalyst reseller and host your clients. Or you can host with one of the existing Business Catalyst partners, like us . No need for a Creative Cloud subscription.
http://dotsilo.com/

IOS App link to Business Catalyst Analytics with Creative Cloud and DPS Prof.

Hello,
I have a Creative cloud membership and a DPS Professional account. I've made an iOS App and I want
to link the App to the Business Catalyst Analytics. I can do that in the DPS account Administration.
My question is, do I have an Business Catalyst account on my creative cloud membership and can I
link it to the Analytics?
In the Administration panel this is what I must do:
If you have an Omniture Site Catalyst account that you would like to use in lieu of the one Digital Publishing
Suite has set up for you, please provide the Company name of your existing account and a new unique Report Suite name.
Thanks in advance

Hi Deona,
You should be access your entitled sites via Cloud membership section.
If needing further help with this I really recommend accessing our live chat support to help quide you through the steps and to answer any of your remaining questions.
- http://helpx.adobe.com/contact/index.html (Select Business Catalyst in the dropdown to access chat)
Kind regards,
-Sidney

Setting up Business Catalyst with a Creative Cloud Membership

I have a creative cloud member ship, and my Business Catalyst account says it is in trail mode and that I need to upgrade it. I thought Creative Cloud came with Business Catalyst? How do I upgrade my account?

Hi,
If you have a paid CC membership you should have 5 free sites.
If still unable to locate or to verify your subscription please reach our chat support or log an accounts related case so we can look into this further for you.
Chat Support: http://helpx.adobe.com/contact/index.html
Kind regards,
-Sidney

Business Catalyst Email and Creative Cloud Websites

May I purcahse Business Catalyst Email to use with my Creative Cloud websites (the 5 free sites)? I am having difficulty finding a reasonable priced third party service for 10 to 20 email addresses.
Thanks in advance for any help that anyone can provide.
-K

Hi,
Please check the following article, which shows some alternate ways to add email with Creative Cloud Sites, as these sites are not entitled for BC email unless you upgrade them.
http://helpx.adobe.com/business-catalyst/using/set-email.html

Can I transfer my Creative Cloud subscription to another Adobe account?

Hello,
How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off. How do we go about doing this?
Thanks!

Hi JimmytheBullet,
If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
regards,
Abhijit

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Link my Typekit Business plan to Creative cloud subscription? What will I pay?

So I have a Typekit Business Plan (10M) for my company. We pay monthly via creditcard ($200).
If I get a new Creative Cloud subscription, Typekit Portfolio is included. But the help page says my "existing Business or Enterprise plan will be unchanged when linked to a Creative Cloud subscription."
So what will I pay in total if I get a CC subscription? Is it included in the monthly fee I pay for Typekit? Or do I just pay for each plan (i.e. Typekit + CC)?
Thanks,
Joris

Hi Joris,
I am sorry for any confusion here. Your Creative Cloud subscription includes a Typekit Portfolio plan. Since the Business plan is a higher level plan than what is included in Creative Cloud, you are billed separately for it.
You may link your Typekit account to your Creative Cloud subscription if you like, but you will still be billed monthly for your Business plan, using the credit card that is on file with your account.
If you have any other questions, please feel free to get in touch with us at [email protected] Best,
-- liz

How many Bus Catalyst sites can I have with my Creative Cloud subscription?

I have a creative cloud subscription with all products. I also created one bus catalyst server site. How many bus catalyst server sites may I have with my single subscription?
Thanks.
Dawn

It is five, but there is no email offered with these sites. You must upgrade to (paid) basic "+" to have email.

Australian Creative Cloud subscription price reduction for existing clients??

Adobe reduce Australian Creative Cloud subscription price as they have been ripping us off.
Do we automatically go on to the reduced subscription price?

Hahahaha! What a honeymoon! Are you an Adobe employee?
I received this today, after my credit card was charged 29.99 USD (includes tax) and I had to sign up for the "New" special low rate which is 29.99 PLUS tax bringing my month of May membership (I had no choice of start date) to over $33 USD (including tax). Oh yes my dear colleague, the price of membership is going up. But there's no way in god's green earth that I ever, ever will pay $600 per year for the pleasure of making as little money as I do now. Read on:
Membership update: Call to lower your Creative Cloud renewal price.
Dear Christian,
Your Adobe Creative Cloud membership is coming up for renewal. Ordinarily, your renewal price would be US$49.99 per month, but because you’re one of our loyal customers, you qualify for a one-year renewal price of just US$29.99 per month.*
Call 800-945-9132 by May 21, 2014, to take advantage of this special offer. You can only get the savings by calling, so don’t delay.
The Creative Cloud Team

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Business catalyst premium partner program

Has the Business catalyst premium partner membership been changed, I can't find any references to it anymore. If so what changes have been made? and how do they affect normal members?

With a premium partner account you can rebrand the BC Admin area with your company's logo, add your logo and brand to all outgoing emails/worfklow notifications and can bill your customers at your own price (markup BC prices) and setup one monthly bill if you choose. BC will bill you for your client's sites but you are responsible for billing them at whatever price you want and you are responsible for taking the payments. You also get a free partner website which you can use to sign up new customers and even bill them from there with recurring subscriptions if you wish.
Besides setting your own billing rates for BC services for your clients you also receive a commission on 20% of your clients' monthly bill and if you refer a reseller or another partner you will get 10% of all their monthly charges as well.
Here's a link to a FAQ on the partner program: http://www.businesscatalyst.com/faqs/partner-program

Single-app vs creative cloud subscription

I subscribe to Dreamweaver CS 5.5, but want to change to Creative cloud subscription. My single-app subsc. has 3 months left of its one year subsc. time. How du I do this painless???

You should contact Adobe Customer Service, they will help you cancel your Dreamweaver subscription and migrate to CCM. You might qualify for the introductory promo rate but would need to do the migration before August 31, 2012.
per the Creative Cloud FAQ
I am an existing Creative Suite 5.5 subscriber. What will happen to my account when CS6 becomes commercially available? Do I need to cancel my existing subscription if I upgrade to a Creative Cloud membership?
If you are an existing CS suite edition or Photoshop Extended subscription customer, your subscription will automatically be migrated to a Creative Cloud membership with the same plan type:
One-year subscribers will transition to a one-year Creative Cloud membership at the promotional rate of US$29.99/month. This price is valid through your existing contractual period. No action is required on your part.
Month-to-month subscribers will transition to a month-to-month Creative Cloud membership at the current monthly rate. If you wish to change your plan type or upgrade to a one-year Creative Cloud membership at the promotional price, contact Adobe Customer Service.
If you are an existing CS5.5 subscriber to an individual product other than Photoshop Extended, you will maintain your existing plan type at the current CS6 subscription rate. You are also eligible to upgrade to a one-year Creative Cloud membership at the promotional rate of US$29.99/month; if you wish to do so, you will need to cancel your existing subscription and purchase a one-year Creative Cloud membership by August 31, 2012. Contact Adobe Customer Service.
-Dave

Please clarify details regarding the Creative Cloud subscription

I am a higher-education educator and have two questions regarding buying a Creative Cloud subscription in the Thailand Adobe store.
1) The plan for the first year is 600 THB per month. How much is it after this? The terms and conditions do not make this clear. They say
The promotional price is valid for the first 12 months. After that, we'll renew your contract automatically, at the standard annual plan price (current pricing information is available at Adobe.com)
However, there is no 'standard annual plan price' that I can see for educators.
2) I wish to pay annually, since I don't have a Thai credit card. I have an English credit card and I will be charged a foreign transaction fee every time. Is it possible to pay annually? I wish to use the Thai store because I teach in a Thai University, and it is cheaper than the British store.
Thanks.

Sorry for my slow reply; the notification got filed as spam.
Thanks for your advice. I wouldn't have thought about buying prepaid cards from Amazon. Nice idea.
I wasn't really asking for speculations about future prices, just wanted to know what the "Standard" price was for educators, which the subscription will revert to after one year.
In the end I bought CS6 Master Collection. For students/educators in the South-East Asia store the price is really good.

Existing Business Catalyst Standard Partner & Creative Cloud Subscription

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