Existing customer wished to start a new contract

Hi,
After coming to the end of the my initial 18 month contract I looked online and saw lots of great deals that BT offer new customers (6 months free, free homehub, Sainsburys vouchers, etc). So armed with this and also prices from Talk Talk I phoned BT in the hope that I could maybe upgrade my current broadband package and make use of these great deals.
I was told that the online deals are for new customers only and as an existing customer I cannot get these. The deal I was offered was more expensive than the new customer deals when you work out the monthly cost !!
I'm baffled by this as everyone knows it's easier for a company to keep a customer than gain a new one. There is less work that BT need to do to start me on a new contract compared to a new customer, I also do not need any new hardware, and yet I'm charged more !
Is this right I was I talking to the wrong people at BT?
Don't want to leave BT really but other companies offer better deals and so far BT are not interested
Steve

Hi,
I am currently on BT's standard broadband package at £13 + line rental. So thought I'd upgrade to BT infinity 1 (up to 40mb) with or without unlimited download usage. They quoted me £21.25 per month for unlimited infinity and £17.65 for the 40gb limit which was more than the current new customer deals at the time of calling.
I phoned twice speaking to different people and the both said the same
I'll try the options team tonight.
What is option3?
Thanks for your advice
Steve

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satyaki>
satyaki>select * from v$version;
BANNER
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - Prod
PL/SQL Release 10.2.0.3.0 - Production
CORE    10.2.0.3.0      Production
TNS for 32-bit Windows: Version 10.2.0.3.0 - Production
NLSRTL Version 10.2.0.3.0 - Production
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Elapsed: 00:00:00.07
satyaki>
satyaki>
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      9999 SATYAKI    SLS             7698 02-NOV-08      55000       3455         10
      7777 SOURAV     SLS                  14-SEP-08      45000       3400         10
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      7654 MARTIN     SALESMAN        7698 28-SEP-81       1250       1400         30
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      7900 JAMES      CLERK           7698 03-DEC-81        950                    30
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satyaki>
satyaki>
satyaki>declare
2    cnt number(5);
3    rec number(5);
4 begin
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17 end;
18 /
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old   5:   cnt := &num;
new   5:   cnt := 1;
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satyaki>
satyaki>/
Enter value for num: 7777
old   5:   cnt := &num;
new   5:   cnt := 7777;
Existing Customer....
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satyaki>Got me?
Regards.
Satyaki De.

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