Existing piece won't run video files on windows 7 and vista

hi, folks - I need some help.
we have a series of older (2003) authorware pieces that use .mpg and .mov files. We run the lessons (exams, actually) at 10 or so sites across the country, twice a year. They've been running fine for 7 years with occasional updates and tinkering. At the sitting last week we had problems with a lab that just converted to Windows 7 and another laptop that runs Vista Business. In both cases the authorware file loads and runs until a screen that tries to load a video file. The placeholder shows up (a square with an x across it indicating its size), but the piece freezes and nothing runs. The piece runs fine on all the other sites and on a variety of pc's at our location.
In both cases, we are able to load and run the video files directly from the hard drive through Media Players, but they will not load in authorware.
I've tried recompressing the files into .wmv, mp4, mov, and avi. Still won't run. Tried recompressing on a different machine and still no joy.
would really appreciate any ideas or help on this.
thanks,
Ron

thanks, Steve and Eric. Replaced it and it's running fine - appreciate the response and advice.
Regards,
Ron

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