Existing subscription automatically upgrade to Creative Cloud?

I have an existing Premiere CS5.5 subscription. I called Adobe on Thursday the 10th of May to ask about moing to Creative Cloud.
I was told (after being put on hold for 20 mins while he went and found out) that my subscription would automatically upgrade to Creative Cloud on Friday the 11th and I would get an email about it on Friday.
I have heard nothing, my account still shows the 5.5 sub, I dodn't even have the option to update the single product (Premiere) to CS6 as I should under the terms of the old type subscription.
Has anybody else had similar experience or managed to resolve it?

Hi DKD2000,
Since you no longer want the older software you can just uninstall them. The Creative Cloud Membership works through the website https://creative.adobe.com and licensing is done using your Adobe ID (same one you use to sign in to the forums here). If you go that webpage I gave, sign in with your Adobe ID and then click over to the Apps section, clicking any of the Download links should bring up a program called the Adobe Application Manager. This will help you automatically download and install your CS6 apps.
These might be helpful for you getting started:
http://tv.adobe.com/show/cs6-creative-cloud-feature-tour-for-web/
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-web/installing-desktop-apps- from-creative-cloud/
-Dave

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https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
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Membership & account section
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Please read, and reply back here with information https://forums.adobe.com/thread/1499014
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lawrencer72634146 a écrit:
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Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Back? | ProDesignTools
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https://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.ht ml
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Existing subscription automatically upgrade to Creative Cloud?

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