Exit code 15:  Installation failed.  0 fatal 1 error.  Error: media DB error : 12 while installing premiere pro and photoshop through cloud

Exact error message as follows:
There was a problem installing Premiere Pro 2014....   Installation failed.   Installation encountered an error.  Please restart system and try again (15)  Exit code 15  0 fatal  1 error.  Error: media DB : 12

Thank your for your reply.  I am running windows 8.1.  And there is a huge mess going on.  I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update.  Then they tried to uninstall, and it would not uninstall.  They renamed the directories and did a direct reinstall and it failed.  They changed permissions on directories.  There are no viruses or malware.  I run cccleaner, pcmatic and scan all the time.  This process also corrupted my purchased licensed version of Fireworks CS6.  Now I cannot even get that to install.  We have run the cleaner over and over.  So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive.  I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc.  I am a graphic designer and I have a project in the waiting.  I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

Similar Messages

  • I am the only who's 2014.1 Update is failing for Premiere Pro and Photoshop??

    I just went to update my Adobe CC Photoshop and Premiere Pro to 2014.1 and I get a failed message on both to retry. Dynamiclinkmanager or something for Premiere and im not sure the other error for other. Is this happening to anyone else??

    Hi Espience Films,
    We can certainly try to help you with the situation, please provide the below mentioned details so that we can assist you appropriately.
    OS version:
    Specific Error:
    Screenshot if possible:
    Thanks,
    Atul Saini

  • Error Code 1 - Installation failed the Creative Cloud Desktop

    Hello, when I start the installation comes the message: Error Code 1 - Installation failed the Creative Cloud Desktop

    Hi Ned Murphy thanks for the help.  I managed to solve the problem.

  • Just installed Premiere Pro CS5, impossible to run, error code: 1

    Hello. Just installed Premiere Pro CS5 for the first time, but can't run it. I get the following error code:
    Uninstall and reinstall the product.
    If the problem persists, contact Adobe Technical Support for assistance in specifying the error code that appears at the bottom of this screen.
    Error: 1.
    http://www.adobe.com/fr/support
    (http://puu.sh/2jN4T/6164d5b656)
    Using Windows 8.
    Thanks for any input!

    Here are the logs: http://pastebin.com/6ay4akNN
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 2 warning(s)
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
    WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-Regular.otf'(Seq 50)
    ERROR: DF012: Unable to find file(Seq 50)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp012031737" Error 5 Accès refusé.(Seq 50)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 50)
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    [    5968] Sat Mar 23 18:45:15 2013  INFO
    Exit Code: 0 - No error.
    Please see specific errors and warnings for troubleshooting. For example, ERROR: DF012, DF023 ... WARNING: DF029, DF054 ...
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

  • Error code U44M1P34 when trying to update Premiere Pro and After Effects- tried everything, nothing works

    I am out of ideas here. I had several program installed for months with no issues. Every update was fine. I haven't moved any installations or changed configurations, etc. I have probably a dozen CC apps installed or more.
    Then out of nowhere, I start getting an error U44M1P34 when trying to update Premiere Pro. After Effects updates give me a similar error.
    1. Tried uninstalling these apps, then restarting, then installing again, but no luck. It tells me that installation was successful, but an update failed.
    2. I tried clearing all temp files, etc. No luck.
    3. I uninstalled EVERYTHING Adobe related on my computer. Restarted. Ran the Cleaner tool as admin. Restarted. Installed Creative Cloud then tried to install Premiere Pro. Same problem.
    So after all that, including putting my work on hold so I can uninstall everything from my machine and try all this junk, it still gives me an error. I can't update those two programs, and maybe more(hard to say since some programs haven't had updates since this started, so it might be worse than just those two).
    I was able to install programs like Fireworks and Muse without issue since these problems started.
    I've pretty much read every post of every thread where this error message is at. I've looked at my log files, but don't see anything fatal(please tell me what I'm supposed to be looking for as the instructions given are vague at best).
    I just need to get this stuff installed and updated. Any ideas? Since I've literally removed Adobe's presence from my computer, then started from scratch, what else is there to try? I haven't moved ANYTHING to another drive or partition. Everything is in the same place it was since 10 months ago when I started CC.
    I'm running Windows 8.1 Update 1 64-bit. 16GB RAM, hundreds of GB of HD space remaining. Geforce GTX760m (also have the Intel 4600 integrated graphics, for whatever that's worth).
    I've run both PP and AE  just fine, and they even run fine without the update. But I WANT to update them.
    Ideas or thoughts are appreciated. Thanks.
    Brent

    Well, the Adobe rep hasn't called me yet.
    The good news though is that it's no longer an issue. Since the 2014 versions of the Adobe CC apps were released today, I was able to install/update just fine. So it was something with the previous update that was broken, or something like that.
    FWIW, the new 2014 editions are fantastic so far. Some great improvements that I'm happy with. I just wonder whether this update issue will rear it's ugly head again with a later revision?
    Time will tell. Thanks for the help regardless!
    Brent

  • Error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

    I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".
    I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.
    Can anyone suggest what I can do to get my program installed?

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

  • Error during the installing of Acrobat X PRO and photoshop X64  CS5.5

    We are trying to install CS 5.5 but we get the following errors:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 2 error(s), 3 warning(s)
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    ERROR: DW020: Found payload conflicts and errors:
    ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe InDesign CS5.5 Icon Handler x64 to be installed.
    FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.
    The other programs are installed en working: illustrator, indesign, photoshop X32 etc.
    Only Acrobat X PRO and photoshop X64 will not be installed.
    What to do with this problem

    Hi ,
    Please Refer : http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • I'm trying to install Premiere Pro CC 2014 and it keeps failing.  I'm at this all day!

    I've been trying to install Premiere Pro CC 2014 all day.  It will begin the installation then progress.  Suddenly it will decrease the %complete.  Once it went all the way to 84% then failed.  Can anyone tell me why this has happened.  I have never had any trouble installing any other apps from my CC Membership.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Errors when installing Premiere Pro

    When I installed Premiere Pro all these error messages come up and it says installation failed. Adobe encoder will not open and Adobe Encore will not transcode. I am using a windows vista computer. Can Some one please help. thanks joey
    Adobe Device Central CS4
    Error:
    Error 2.
    Adobe Dynamiclink Support
    Error:
    Error 2.
    Adobe Encore CS4
    Error:
    Error 2.
    Adobe Encore CS4 Codecs
    Error:
    Error 1603. Error 1402.Could not open key: UNKNOWN\Components\163E0B0F7CCE48542B03C78F29551631\CCF5A2BFB18B2C840A90874096D4389E.   Verify that you have sufficient access to that key, or contact your support personnel.
    Adobe Encore CS4 LangPack (en_US)
    Error:
    Error 2.
    Adobe Encore CS4 Library
    Error:
    Error 1603. Error 1402.Could not open key: UNKNOWN\Components\B1DA4D4B28C80FF4DB94D6C430413368\4A0B590B5A057D6499880D83EF0B040C.   Verify that you have sufficient access to that key, or contact your support personnel.
    Adobe Media Encoder CS4 Dolby
    Error:
    Error 2.
    Adobe Media Encoder CS4 Exporter
    Error:
    Error 2.
    Adobe Media Encoder CS4 Importer
    Error:
    Error 2.
    Adobe Output Module
    Error:
    Error 2.
    Adobe Premiere Pro CS4
    Error:
    Error 2.
    Adobe Premiere Pro CS4 LangPack (en_US)
    Error:
    Error 2.
    Adobe Premiere Pro CS4 Third Party Content
    Error:
    Error 2.
    LangPack (English) for DeviceCentral
    Error:
    Error 2.
    Photoshop Camera Raw
    Error:
    Error 2.

    Ricky,
    simply find your work folder and save everything in safe place.
    If you have not changed any setting, it should be in user\your name.
    About uninstall, just launch it like you'd want to remove everything, then, when the program will ask you which application had to be removed,
    just sign premiere, mediaencore and company.
    Unfortunately for you, I'm quite agree with Harm.
    Ciao
    Giorgio

  • I couldn't complete installation of Premiere pro trial at creative cloud

    I couldn't complete installation of Premiere pro trial at creative cloud, the error tittle is failure of proceedings (polish Niepowodzenie akt). How to solve the problem ?

  • While Installing adobe reader and acrobat im getting error 1406 this error. I had already tried every possible step including special permission in registry file. Please help..

    While Installing adobe reader and acrobat im getting error 1406 this error. I had already tried every possible step including special permission in registry file. Please help..

    What is your operating system?  Is there anything else beside the number 1406?

  • Run time error installing Premiere Pro 2.0

    I am reinstalling a computer for one of my users on an XP PRo system and I get a run time error when installing Premiere PRo 2.0.  I believe this happened the first time I installed as well but I can no longer get support directly from Adobe.  Any help would be appreciated.

    Bogus!
    I'll see if I can find something on it. I recall linking to the source page in a fairly recent thread. However, as we know, some of the older post (pre-Big Bang... ) might be gone for ever. When I last posted on the RunTime.dll, I checked the links and they were still active then.
    If I can find more, I'll post back.
    Hunt
    [Edit] Here is the LINK to that Adobe article. I am off to explore the links within.
    PS I found the link within one minute of posting this. In that time, the Adobe forum logged me out. Doncha' just love the new fora?
    [Edit 2] The last two links still work. Not sure about any links that those pages might contain. Number one is dead.

  • Error: Premiere Pro and Encore: Could not find video play modules

    Please help! I am ripping my hair out!
    I have CS3 Master suite and just reciently started having proiblems with Premiere Pro and Encode where I get an error: "Could not find video play modules, please reinstall and try again"
    I HAVE reinstalled, and still no luck! I have even used the CS3 clean utility, blew away everything ADOBE I could think of, reinstalled -  and that hasn't helped.
    I have a Windows XP (32 bit) SP3 box
    4 GB Ram
    3.167 Ghz Intel Core 2 Duo processor
    Nvidia GeForce GTX 285 video card.
    All drivers are up to date.
    I heard it could be a CODEC problem, but I do not know where or how to get the correct or missing CODECs.   I also have AVID Media Composer 3.5 insalled on the box, but I'm not sure if that is creating conflict (it used to work before - not sure what happened).
    Any help would be appreciated!
    Thanks
    Ryan

    Ryan,
    Could be a CODEC issue. First, get G-Spot and install/run it on your files. It will tell you exactly what they are, and what you need, if it shows them as not being installed.
    Might be as simple as going to, say MainConcept's site, downloading and installing just the right CODEC. Without the info from G-Spot, we'd only be guessing.
    Good luck,
    Hunt
    Tip: always install JUST the CODEC's that are required. Do not install any CODEC "packs." They will most likely give you problems someplace.

  • When ever i am installing premiere pro the installation keep pausing at "Microsoft visual C++ 2005 Redistributable package (x64)"

    when ever i am installing premiere pro the installation keep pausing at "Microsoft visual C++ 2005 Redistributable package (x64)"

    Good to know. Thanks for the info.

  • Error 25011. A file required to install the Rescue and Recovery environment could not be located

    Hello everybody,
    May I have your help and support on this error I faced with in installing the new Rescue and Recovery Version 4.5
    "Error 25011. A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tv.t file is located in the same as this setup package and restart this setup."
    Awaiting,
    Thanks
    Hossein

    heya,
    I hope you managed to sort your issue out.
    It's namely mentioned here - http://www-307.ibm.com/pc/support/site.wss/MIGR-69170.html
    cheers
    norbs

Maybe you are looking for

  • I have added a page to my document.

    and now I am trying to move it into the order I need it to be but no matter where I move it, Pages automatically adds another page that is linked to the one I created and I do not need it.  When I try and delete that extra page it deletes both. HELP!

  • Return billing type in Is-Retail

    hi For POS sales we are using billing document "FP".but at the time of returns also system using Billing doc type same "FP".but client requiement is separate billing type for returns. so it is possible? if possible where i have to setting? Rajendra

  • Some searches going straight to Wikipedia not Google results

    I use the omnibar for searches, not the separate search field. Recently, actually just today, when I do some searches, for instance, I search "Rashida Jones", expecting to get Google search results, it is instead taking me straight to the Wikipedia s

  • Toplink support for JPA vs. Toplink Essentials

    I think I read that Toplink has some support for EJB3/JPA as does Toplink Essentials. What is the difference in features? If one has a 10.1.3 app server license, should Toplink be used instead of Toplink Essentials for EJB3/JPA applications? Does the

  • Blur Tool Inop.

    I  have not had use of my blur tool for weeks in PSE10... Can anyone tell me how to get it operating? All other tools work fine. Regardless of the strength and brush I use I have no blur tool.  HELP!??? Please!