Exit Code 15 installing CC apps

Hi,
I have CS6 apps installed under creative cloud on my macbook pro running Mountain Lion 10.8.4
I'm getting exit code 15 installing many of the CC apps (Illustrator, Photoshop, Premier Pro). I've tried repairing file permissions in safe mode (http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html), to no avail. I've also tried the plist thing but it couldn't find one of the files to rename... any ideas please? I've tried disabling the scanner in Sophos too - same message.
On top of this, it appears that since I did the repair file permissions, my GoogleDrive stopped working (not a great loss), and more significantly, Lightroom 5 doesn't seem to be letting me use the "Edit In..." functions.
Thanks
Alex

Alex if the root user account is facing the same difficulty then you either don't have a file permission issue or the root user account has become compromised as well.  At this point I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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    Condensed Version: http://pastebin.com/eFKpe9wK
    Unabridged Version: http://pastebin.com/MQDeQZmF
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    -------------------------------------- Summary --------------------------------------
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    WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
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    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

    Thank you Psynikk, I followed the instructions to the link you provided, Solutions 1, same result, exit code 6. I did not follow through with the remaining solutions, as I do not feel confident in messing with the configurations of my computer since the solutions are not for Windows 8.1. It is unfortunate that I won't be able to use this product fully. I am discouraged to invest my dollars in any more Adobe suites.
    (This issue also occurred when I had it installed on my Vista system (exit code 7), back then Adobe Support assisted over the phone to fix the problem)
    If anyone has any information that pertains to Windows 8.1 to further fix this issue I would welcome the resolution.
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 8 error(s), 53 warning(s)
    WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
    WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}
    WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}
    WARNING: DW066: OS requirements not met for {CE75F5DB-8CA3-4E84-A30E-AF9160006105}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {98DD55B6-C58C-462F-B8A4-F0585BFEBB15}
    WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}
    WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}
    WARNING: DW066: OS requirements not met for {17C6080E-F475-4B49-A30C-EEB85673E999}
    WARNING: DW066: OS requirements not met for {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7}
    WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}
    WARNING: DW066: OS requirements not met for {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}
    WARNING: DW066: OS requirements not met for {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {00AEBAF2-D950-467B-BD24-449BCA2A4424}
    WARNING: DW066: OS requirements not met for {FF5837B9-6F4D-1014-B2FA-C016F4A584FA}
    WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}
    WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
    WARNING: DW066: OS requirements not met for {32C78855-194D-4E66-9EB5-D6DC1C418D79}
    WARNING: DW066: OS requirements not met for {89823DB1-05CA-1016-BA4A-BE6A29E42461}
    WARNING: DW066: OS requirements not met for {4C08199E-0D93-4227-8325-F024E71CA7A1}
    WARNING: DW066: OS requirements not met for {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983}
    WARNING: DW066: OS requirements not met for {301D39AF-43B1-445B-88CF-D78584200322}
    WARNING: DW066: OS requirements not met for {07C64F28-6F4E-1014-A82C-D40EE8D79912}
    WARNING: DW066: OS requirements not met for {260BF844-6F4D-1014-A611-DFCB82217C38}
    WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}
    WARNING: DW066: OS requirements not met for {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}
    WARNING: DW066: OS requirements not met for {4883A813-2805-4FA8-A91C-073BA7B2667A}
    WARNING: DW066: OS requirements not met for {9F16123E-05FC-1016-91BC-C090234C0EE3}
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
    WARNING: DW066: OS requirements not met for {60E59A6C-7399-495A-B85C-C829F4E59602}
    WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}
    WARNING: DW066: OS requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}
    WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}
    WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}
    WARNING: DW066: OS requirements not met for {1C9D6B02-8B92-4E40-8B22-37D8C95430F0}
    WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
    WARNING: DW066: OS requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}
    WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
    WARNING: DW066: OS requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}
    WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
    WARNING: DW066: OS requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}
    WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
    WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
    WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
    WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
    WARNING: DW066: OS requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}
    WARNING: DW066: OS requirements not met for {B98CCEE8-0217-1016-B5BF-F06B878DAC9A}
    WARNING: DW066: OS requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.CE8800P-1008rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
    ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
    ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
    ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
    ----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 154)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

  • Exit Code: 6 – problems to find some file during install

    Hello, anytime i try to install CC, this error pops out. I think its the same when trying to install other apps, not just PS. Tried to uninstall, reinstall, reset, reinstall, clean windows temp manually. What should i do?
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s)
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
    ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{2C51F140-C9C7-45B6-96B4-EFA75737E770}\Photoshop_14_LS 20\Adobe CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1612
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{2C51F140-C9C7-45B6-96B4-EFA75737E770}\Photoshop_14_LS 20\Adobe CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

    I've just tried to reinstall Visual C++, I even installed the new version from 2012
    http://www.microsoft.com/en-us/download/confirmation.aspx?id=30679
    No chance, same errors in Photoshop, Illustrator, Indesign ...
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s)
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
    ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{8FD78FCF-0E9A-48A7-8C54-A57087B6D568}\InDesign_9_LS20 \Adobe InDesign CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1612
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{8FD78FCF-0E9A-48A7-8C54-A57087B6D568}\InDesign_9_LS20 \Adobe InDesign CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

  • "Exit Code: 7" error when installing Photoshop Elements 10

    I just bought Adobe Photoshop Elements 10.  I have a Macbook and I have Mac OS X 10.6.8.  When I attempt to install this software I get the error below.  I restarted and try a few more times and got the same error.  Any suggestions?
    Thanks,
    Jordan
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 19 error(s), 1 warning(s)
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirBxHaKJWk/Assets2/LibAppSupport/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" to "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" Error 0(Seq 2132)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2132)
    ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds"(Seq 1611)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 1611)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
    Message title was edited by: Brett N

    Did you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.

  • Error on Installing CS5.1, CS6 - Exit Code 15, ERROR: Media DB Error 6

    Hi. I am trying to install Photoshop CS6 trial on my machine (win 8 x64) but all the time it returns the error:
    Exit code : 15
    Summary
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: Media DB Error : 6
    I have already used all the steps described on the forum (restarting the PC, downloading again the app, using Adobe Clean Tool) and no success. I even tried to install Photoshop CS5.1, but it goes with the very same error.
    I currently have Fireworks CS6 installed, which I managed to install several months ago without a problem. However, when I try to uninstall it, it shows me also an error message:
    UNINSTALL FAILED
    Your uninstallation encountered errors.
    Troubleshooting tips:
    1. Restart your computer.
    2. Exit all applications [...]
    3. Uninstall again.
    You may also download & run the Cleaner Tool. If the problems persist, please contact Customer Support for further assistance.
    Well... here I am, Customer Support!
    I can't seem to make this thing work. I've passed my whole weekend reading about it on the web and no solution found whatsoever. How can I sort it out, please?
    Thank you,

    After using the Adobe Clean tool, I checked its output log and it mentioned it couldn't find a "caps.db" in the Common Files/Adobe/caps/ folder under Program Files or Program Files (x86).
    So what I did: I manually deleted the Adobe folders from:
    - Program Files
    - Program Files (x86)
    - Program Files (x86)/Common Files
    After that, I was able to install successfully Photoshop CS5.1 and at this very moment I'm able to install PS CS6 (it's been already 50% of the installing progress).
    So far, this action of deleting the Adobe folders from my Program Files folders seems to be sorting out the matter...

  • Exit Code:6 installing CS6 on Mac OS X 10.7.4

    I'm trying to install CS6 Standard on a fresh iMac with OS X 10.7.4.
    When the installer arrives to Illustrator, I get the following error.
    I've tried to install only Illustrator, and I've got the same error.
    Plese, help me. Thank you.
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DS012 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 4 warning(s)
    ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 21)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 22)
    ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 11)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 12)
    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirlawb0R4a/Assets1/Application/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" (Seq 1825)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1825)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16it_ITLanguagePack: Install failed

    Try using the CS Cleaner tool to remove all instances of Adobe software and then re-install
    http://www.adobe.com/support/contact/cscleanertool.html

  • Exit Code: 6 when trying to install Premier Cs6

    Hi all,
    I've been trying to figure this out for a long time now and it's really to the point where I've tried everything.  I'm trying to install the Demo of Premier CS6, with the hopes of then purchasing a license..but I wanted to get it installed and try it first.  However, I can't even get it installed. (Mind you, I already have 5.5 installed.)
    Every time I try to install Premier, Encore works just fine, but Premier fails.  I get the following error:
    Any thoughts?  I'm stumped.
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS013 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 12 error(s), 4 warning(s)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    ----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe CS6/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 844)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 844)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

    Have you tried http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html?

  • Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7

    Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7
    I downloaded Photoshop Elements 10 for Mac (not trial, with valid serial #)
    Mac OSX 10.7.2, 3.6 GHz Intel Core i5, 16 GB RAM
    I know the install package is valid because I installed it on my backup laptop (same Max OSX version) after I was having problems with my primary desktop and it installed fine. I have followed all the instructions on the install package including "restarting my system and installing again," and the install keeps failing with the same message:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 18 error(s), 3 warning(s)
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Fonts/BickhamScriptPro-Regular.otf" Error 0(Seq 1519)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1519)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
    Suggestions? thanks.

    Issue resolved with the help of Adobe Support (Mercer).  My problem had been seen in another machine, there were empty folders in the Fonts Folder (Hard Drive>Library>Fonts) that the installer could not reconcile or delete, that was hanging up the Installer.
    My fix was to delete the following empty folders from the Fonts Folder:
    AdobeMingStd-Light.otf
    BickhamScriptPro-Regular.otf
    KozMinPro-Regular.otf
    MyriadPro-BoldCond.otf
    TektonPro-BoldCond.otf
    And then re-run the installer (be sure to empty the trash).
    My advice would be to first read the installer log and look for names of font folders that could not be resolved, then dump those.  Another way would be to dump any empty folders in the Fonts Folder, empty the trash, then re-sun the installer.

  • ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1

    Hi All, anyone with this problem with Acrobat Pro XI, IM USING MAC, also Yosemite if that helps.
    Also Adobe CC, BASICALLY IT just quit and i had to uninstall, re install, and I get this
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1
    Anyone with same issues...

    Same problem. Creative Cloud subscriber running Mac 10.10.2 on iMac (Retina 5K, 27-inch, Late 2014). All apps work fine EXCEPT for Adobe Acrobat XI. I have tried 100 times and 100 solutions. NOTHING works.

  • I try to install lightroom 5.6 and receive Exit Code: 7 ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 -----------
    ERROR: Schlüssel ist im angegebenen Status nicht gültig.
    ERROR: Install MSI payload failed with error: 1603 - Schwerwiegender Fehler bei der Installation.
    MSI Error message: Schlüssel ist im angegebenen Status nicht gültig.
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

    Same problem. I have CC installed on Win 7 with all other apps working fine. Tried to install Lightroom 5 and got:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.7.0.0 Adobe_Lightroom_x64.msi_5.7 -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {5C21D397-1DA5-
    3749-8C1F-165F21DE9E3E}. HRESULT: 0x80070003.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component
    {5C21D397-1DA5-3749-8C1F-165F21DE9E3E}. HRESULT: 0x80070003.
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603
    I uninstalled all Adobe CC software, ran Adobe CC Cleaner, cleaned my Registry using Piriform CCleaner 5, rebooted and reinstalled CC from scratch. Same problem--everything else installed correctly except Lightroom 5. Also tried uninstalling KB2918614--no joy.
    Dayton

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