Exit Code: 21 - installed version of RIBS doesn't support version
When installing indesign error occurred. Please help with this problem
ERROR: DW021: Payload {16F891FA-71EF-1014-8438-8F88B52C1A24} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {18B673F1-71EF-1014-A916-D5854923D35F} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {1E082965-71EF-1014-A1F3-AE3905C9DD93} InDesign Adobe ID CC2014 AppBase2 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {38410E98-71F6-1014-8546-962424C17529} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {4C06F349-FFAC-459D-B5F3-0FA8456ED2D2} DigitalPublishing DPS Desktop Tools CC2014 2.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {68A85FD4-71EC-1014-9077-91BB73671C81} InDesign Adobe ID CC2014 x32 Icon 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {7C1E9D1B-71EC-1014-93B4-9E01E573ACD2} InDesign Adobe ID CC2014 Icon 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {AAF54185-71EE-1014-8EFE-DF6497A88A5A} InDesign Adobe ID CC2014 x32 CBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {CCDCB9C4-72BA-1014-A3F8-D123F2F18BC2} InDesign Adobe ID CC2014 AppBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {D8AE3719-71F0-1014-BB95-997327D22D37} InDesign Adobe ID CC2014 CBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {E709E9B7-2A33-411A-9EC2-F0039FC6C439} DigitalPublishing DPS Desktop Tools CC2014 x64 2.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Unsupported payload versions included
Jarpokora what are you trying to install? Which operating system are you using? What other Adobe Creative software titles are installed on your computer?
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So, Forms 11gR2 doesn't support version control since Forms 10g?See here:
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Exit Code 7 error installing trial version of Adobe Captivate 5
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There can be many possible reasons for this Error.
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Do let us know if it worked.
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Rajshree -
I am recieving an exit code: 7 upon trying to install a trial version of Illustrator CS5.
log: Exit Code: 7 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 47 error(s), 43 warning(s) ----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 ----------- ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x8007370A. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x8007370A. WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure WARNING: DW036: Payload cannot be installed due to dependent operation failure ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed ERROR: DW050: - AdobeColorNA CS5.5: Install failed ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure ERROR: DW050: - Adobe XMP Panels CS5: Install failed ERROR: DW050: - CSXS Story Extension: Install failed ERROR: DW050: - Photoshop Camera Raw: Install failed ERROR: DW050: - Camera Profiles Installer: Install failed ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed ERROR: DW050: - AdobeColorCommonSetRGB: Install failed ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed ERROR: DW050: - Adobe Linguistics CS5: Install failed ERROR: DW050: - PDF Settings CS5: Install failed ERROR: DW050: - AdobeTypeSupport CS5: Install failed ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed ERROR: DW050: - AdobeHelp: Install failed ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed ERROR: DW050: - AdobeColorJA CS5.5: Install failed ERROR: DW050: - AdobeOutputModule: Install failed ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed ERROR: DW050: - AdobePDFL CS5: Install failed ERROR: DW050: - AdobeCMaps CS5: Install failed ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed ERROR: DW050: - Required Common Fonts Installation: Install failed ERROR: DW050: - HIL Help Search: Install failed ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed ERROR: DW050: - Recommended Common Fonts Installation: Install failed ERROR: DW050: - AdobeJRE: Install failed ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed ERROR: DW050: - Adobe Bridge CS5.1: Install failed ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed ERROR: DW050: - AdobeColorEU CS5.5: Install failed -------------------------------------------------------------------------------------
Step 1: Follow the below article :
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Step 2: Download and install the latest C++ Redistributable pack relevent for your machine:
Microsoft Visual C++ 2008 Redistributable Package (x86):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f 2bc1bf&displaylang=en
Microsoft Visual C++ 2008 Redistributable Package (x64):
http://www.microsoft.com/downloads/en/details.aspx?familyid=bd2a6171-e2d6-4230-b809-9a8d75 48c1b6&displaylang=en
Visual C++ 2010 SP1 Beta Redistributable Package (x86):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6201a933-4806-4036-8895-a340d7 bebf10
Visual C++ 2010 SP1 Beta Redistributable Package (x64):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c6c1c8cb-d2fd-46bf-81bd-6b4dc1 10c4f5
Step 3: Insert CS5 disc and copy its contents to the desktop.
Step 4: Go To “Desktop\<<CS5 Folder Name>>\payloads\” and then Go To each folder that starts from “Microsoft_VC80” and install them one by one.
Step 5: Right click on the setup.exe and "Run as Administrator"
Let me know in case you get any error. -
Why is this happening and what do I do about it.
Errors "Exit Code: 6," "Exit Code: 7"
Mylenium -
CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine
I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
I'm having trouble performing an silent install of the CS3 suite from a network share on Windows 7. I've read through a number of posts on here, one of which was a 3 page post on this issue where Mac & Win 7 users alike posted failures, successes and how they got there, and another about removing the OS check feature from the application.proxy.xml file (which didn't work for me; unless I did something wrong...?) Unfortunately for me after trying much of what was suggested, I'm still facing a brick wall.
All these machines are Core 2 Duo's clocked at no less than 2.2GHz, have 4GB of RAM, have over 100GB of free disk space and are running fully updated/patched installations of Windows 7 32-bit (x86) with Office 2007 Enterprise.
When I try to install the suite silently it fails with 'Exit Code: 7', which according to the CS3_Deployment.pdf means "Unable to complete the silent workflow." If I take out the "--mode=silent" switch, the GUI launches and installs fine. I took a look at the compressed log file & searched for "Return value 3", "ERROR" and "FATAL" for clues, but its vague and nondescript. I didn't copy/paste the entire log in this post for brevity's sake, but you can check it out here:
Condensed Version: http://pastebin.com/eFKpe9wK
Unabridged Version: http://pastebin.com/MQDeQZmF
Instead, however, I do want to touch on just a few things from the log:
[ 9660] Thu Dec 02 07:08:13 2010 INFO
BEGIN Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
[ 9660] Thu Dec 02 07:08:13 2010 INFO
END Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Some payload actions specified in the deployment file could not be applied.
...snip - snip...
[ 9660] Thu Dec 02 07:08:17 2010 INFO
Checking bootstrapper progress
Ran uninstall for the bootstrapper due to an exception
[ 9660] Thu Dec 02 07:08:17 2010 FATAL
Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Exit code: 7
[ 9660] Thu Dec 02 07:08:17 2010 INFO
I've got some initial questions that pertain to what's in the log file:
The areas in bold: Since the same install also fails on Windows XP machines, what does this mean exactly?
The areas in italics: Can anyone expand on what that means?
The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
Here's what I've done so far:
Went through the 'Run a silent installation of Adobe Creative Suite 3' document
Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
Used the Adobe Support Advisor to go through the logs, but it always says that no problems are found.
Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
No applications are running during the installs.
Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to. On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either. I didn't try removing Flash Player or Shockwave [yet].
Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
This may further help suggest my application.xml.override file is fine.
Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike. (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
Anyone have suggestions on why Illustrator and InDesign don't install?I spoke with Adobe Support today and was directed to this support article:
CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html. But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general. Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything. Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem. But for what its worth:
I did as instructed in the troubleshooting documentation but it didn't work.
No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
Step 2 is to perform a repair installation of the Windows Installer. (FYI: Windows 7 ships with 5.0, my version is 5.0.7600.16385, and for the record there doesn't seem to be a redistributable download available at this time.) I can't use this as part of my silent installation package because it calls you to run `sfc /scannow` which is time consuming and, if something is found, often requires a reboot. Fortunately for me, "Windows Resource Protection did not find any integrity violations."
Step 3 is to preinstall Adobe Air and the AdobeHelp payloads:
AIR isn't part of the CS3 DVD, it has to be downloaded & installed silently (via -silent -eulaAccepted if you don't have the redistributable package); this was done but didn't help.
There isn't an 'AdobeHelp' payload, only 'AdobeHelpViewerAll', which will not allow a manual instalation so I can't do that.
In summary, these tips unfortunately did not solve the problem. -
Cannot install Illustrator CS5.5 on Windows 7 64-bit Enterprise - (Exit Code: 7)
I am able to install the rest of the CS5.5 Master collection without any issues, but I receive the following error message when trying to install Illustrator:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 2 error(s), 3 warning(s)
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
ERROR: DW020: Found payload conflicts and errors:
ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.
FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.
I have tried uninstalling the entire Master Collection Suite via the control panel and using the CS5InstallerDatabaseUtility.exe (Clean up script) which completed with errors:
[Tue Jun 24 10:29:13 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:13 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Tue Jun 24 10:29:13 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:13 2014] Win OS Version: 6.1
[Tue Jun 24 10:29:13 2014] Cleaner Tool version : 3.0.0.37
[Tue Jun 24 10:29:13 2014] Cleanup source directory : E:\Software\AdobeRemover
[Tue Jun 24 10:29:13 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Tue Jun 24 10:29:13 2014] [UserRoamingAppData] : C:\Users\oc-jjust17\AppData\Roaming
[Tue Jun 24 10:29:13 2014] [UserLocalAppData] : C:\Users\oc-jjust17\AppData\Local
[Tue Jun 24 10:29:13 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Tue Jun 24 10:29:13 2014] [System32Folder] : C:\windows\system32
[Tue Jun 24 10:29:13 2014] [SharedApplicationData] : C:\ProgramData
[Tue Jun 24 10:29:17 2014] Language selected: English
[Tue Jun 24 10:29:17 2014] Displaying the Adobe End User License Agreement
[Tue Jun 24 10:29:17 2014] Please enter (y) for Yes or (n) for No.
[Tue Jun 24 10:29:23 2014] Choose any one from the options below :
[Tue Jun 24 10:29:23 2014] 1. CS3, CS4
[Tue Jun 24 10:29:23 2014] 2. CS5
[Tue Jun 24 10:29:23 2014] 3. Flash Player
[Tue Jun 24 10:29:23 2014] 4. Quit
[Tue Jun 24 10:29:23 2014] Choice :>
[Tue Jun 24 10:29:31 2014] User selected: CS5
[Tue Jun 24 10:29:31 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931\pdb.db"
[Tue Jun 24 10:29:31 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931\Media_db.db"
[Tue Jun 24 10:29:31 2014] Opened PDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Tue Jun 24 10:29:31 2014] Opened MediaDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Tue Jun 24 10:29:31 2014] List of products installed on this machine
[Tue Jun 24 10:29:31 2014] Listing products for cleanup:
[Tue Jun 24 10:29:31 2014] Please select a number corresponding to the product that needs to be removed else press Ctrl + C to Quit :>
[Tue Jun 24 10:29:40 2014] User selected: 'Clean All'
[Tue Jun 24 10:29:40 2014] WARNING : All the CS5 products and installer related data will be REMOVED from the machine. Do you want to continue..
[Tue Jun 24 10:29:40 2014] Please enter (y) for Yes or (n) for No. :>
[Tue Jun 24 10:29:46 2014] Please wait for Cleaner tool to finish........
[Tue Jun 24 10:29:46 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Tue Jun 24 10:29:46 2014] :: Cleaning-up left over inventories ::
[Tue Jun 24 10:29:46 2014] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Tue Jun 24 10:29:46 2014] Inventory: 'uninstallts', Type: RIBS, Action: Delete
[Tue Jun 24 10:29:46 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:46 2014] ERROR: Exception while removing folder. Ensure files/folder exists and are not locked; then manually remove: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:46 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Tue Jun 24 10:29:46 2014] ::Start:: Removing AUM contents
[Tue Jun 24 10:29:46 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Tue Jun 24 10:29:46 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Tue Jun 24 10:29:46 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Tue Jun 24 10:29:46 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Tue Jun 24 10:29:46 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-GBN-oc-jjust17
[Tue Jun 24 10:29:46 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-GBN-oc-jjust17" /F
[Tue Jun 24 10:29:47 2014] ERROR: The system cannot find the file specified.
[Tue Jun 24 10:29:47 2014] Deleting scheduled task : AdobeUpdater Task-GBN-oc-jjust17
[Tue Jun 24 10:29:47 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-GBN-oc-jjust17" /F
[Tue Jun 24 10:29:47 2014] ERROR: The system cannot find the file specified.
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Users\oc-jjust17\AppData\Local/Adobe/AAMUpdater/1.0
[Tue Jun 24 10:29:47 2014] ::Finish:: Removing AUM contents
[Tue Jun 24 10:29:47 2014] ::Start:: Removing OOBE
[Tue Jun 24 10:29:47 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Tue Jun 24 10:29:47 2014] INFO: No tasks running with the specified criteria.
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/OOBE
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/AAMUpdaterInventory/1.0
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Program Files (x86)\Common Files\Adobe/AdobeApplicationManager
[Tue Jun 24 10:29:47 2014] ::Finish:: Removing OOBE
[Tue Jun 24 10:29:47 2014] Removing content of Product : CS5Installer, Version : CS5
[Tue Jun 24 10:29:47 2014] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Tue Jun 24 10:29:47 2014] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Users\oc-jjust17\AppData\Local\Adobe\OOBE
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\ProgramData\Adobe\SLStore_v1
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Users\oc-jjust17\AppData\Local\Adobe\AAMUpdater\1.0
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Tue Jun 24 10:29:47 2014] All the CS5 products and CSInstaller files have been removed.
[Tue Jun 24 10:29:47 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931 folder as backup of PDB and MediaDB for this session.
[Tue Jun 24 10:29:47 2014] LOG FILE SAVED TO: C:\Users\oc-jjust17\Adobe CS5 Cleaner Tool.log
[Tue Jun 24 10:29:47 2014] Cleanup Script Completed With ERRORS!
[Tue Jun 24 10:29:47 2014] Check the end of the log file for list of errors
[Tue Jun 24 10:29:47 2014]
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Tue Jun 24 10:29:46 2014] ERROR: Exception while removing folder. Ensure files/folder exists and are not locked; then manually remove: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Tue Jun 24 10:29:47 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:47 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Tue Jun 24 10:29:47 2014] ---------------------------------------------------------
Restarted the computer and re-installed the entire Adobe Suite but received the same error message again. Adobe Flash professional runs fine also, so from what I have read at Installation error DW050, DW020 | CS5.5 | Windows the adobe flash player error is irrelevant.Exit Code: 6, Exit Code: 7
Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
for information on how to review your installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html -
SQL 2008 R2 install failing on windows 2008 exit code 2068054013
My install of sql server 2008 r2 is failing with exit code 2068054013. i have checked internet and found few articles to check if OS is debug mode. This is not issue with my server. Here is the summary.txt from bootstrap folder
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server Setup.
Exit code (Decimal): -2068054013
Exit facility code: 1212
Exit error code: 3
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server Setup.
Start time: 2014-03-14 18:24:11
End time: 2014-03-14 18:39:18
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4266.0
Machine Properties:
Machine name: BEL-BHP-DB01
Machine processor count: 4
OS version: Windows Server 2008 R2
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature
Language Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 1
Installation location: D:\SoftBank\SlipStream\SQL2008R2\x64\setup\
Installation edition: STANDARD
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: NT AUTHORITY\SYSTEM
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Automatic
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE,BIDS,CONN,IS,BC,SDK,SSMS,ADV_SSMS
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: D:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: D:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\SYSTEM
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: SQL
SQLBACKUPDIR: F:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Backup
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\SYSTEM
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: LocalAccuount
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: E:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Data
SQMREPORTING: False
TCPENABLED: 1
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlWriter_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Integration Services
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SSCESqlWbTools_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SSCRuntime_Cpu32_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools Connectivity
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Management Tools - Complete
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SQLSysClrTypes_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Management Tools - Basic
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SSCESqlWbTools_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SSCRuntime_Cpu32_1.log
MSI error description:
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\BestPracticesPolicies_Cpu32_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools SDK
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Client Tools Backwards Compatibility
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
Configuration status: Passed
Feature: Business Intelligence Development Studio
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 0x3
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SqlSupport_KatmaiRTM_Cpu64_1.log
MSI error description:
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140314_182326\SystemConfigurationCheck_Report.htmHi,
Thanks for the update. Glad to know your issue is resolved.
If you look at the log file SqlSupport_KatmaiRTM_Cpu64_1.log.txt, you will find this error
MSI (s) (64:94) [18:39:14:853]: Note: 1: 2203 2: D:\SoftBank\SlipStream\SQL2008R2\1033_ENU_LP\x64\setup\sql2008support\SqlSupport.msi 3: -2147287037
The exact error no. i.e. -2147287037.
Convert this error no. using a tool (Err.exe)
D:\Err>Err.EXE -2147287037
# for decimal -2147287037 / hex 0x80030003 :
STG_E_PATHNOTFOUND
oledberr.h
STG_E_PATHNOTFOUND
winerror.h
# The path %1 could not be found.
-2147287037 = The path %1 could not be found. Which means the msi file path D:\SoftBank\SlipStream\SQL2008R2\1033_ENU_LP\x64\setup\sql2008support\SqlSupport.msi doesn't exist.
This posting is provided “AS IS” with no warranties, and confers no rights.
If this reply answers your question, please mark it as Answered for others to find it easily.
If this reply help you resolving the problem, please vote the post as Helpful. -
"Exit Code: 7" error when installing Photoshop Elements 10
I just bought Adobe Photoshop Elements 10. I have a Macbook and I have Mac OS X 10.6.8. When I attempt to install this software I get the error below. I restarted and try a few more times and got the same error. Any suggestions?
Thanks,
Jordan
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 19 error(s), 1 warning(s)
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirBxHaKJWk/Assets2/LibAppSupport/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" to "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" Error 0(Seq 2132)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2132)
ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds"(Seq 1611)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 1611)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
Message title was edited by: Brett NDid you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.
-
How to troubleshoot "Exit Code: 6" error when installing CS5 (Mac)
So hey. It's been a long, long couple of days trying to figure out this error, and even longer (and more frustrating) trying to actually find someone from Adobe who can actually give me customer support. You think they'd have a bit more streamlined approach when taking care of their customers, but I guess that's why I am here, so lets find out
Basically, I'm trying to re-install my CS5 mAster Collection I got a few years back onto my MacBook Pro. I got it about 3-4 years ago from my college as a "teachers an student licensing," and it worked great.Amazing. Hallelujah.
Now fast forward to about 4 months ago; my Mac's Logic Board crashes. I spend a lot of time and money recovering data via a 3rd party data company, and FINALLY get my mac fixed with all files intact.
Problem is, all of my CS5 programs are gone, although i still have all the files I created with them. So I go to reinstall my Cs5; I still have all the disks (in mint condition) and my serial-code. I insert Application Disc 1 and enter my serial code, the installation gets to the point where it asks for Application Disc 2. I insert disc 2, and after awhile my Mac spits the Disc out and the Adobe Installation Manager says the installation was complete, but with errors, and only 2 of all the CVS5 programs were installed. When I checked the error log on the installation manager, it stated "Exit Code: 6"
I have looked up this code many time, but i just can't understand how to trouble shoot it. I'm not a programmer or a computer wiz, so some of the multiple multi-step process Adobe suggests for troubleshooting are beyond my ability or understanding. ALL I NEED IS SOME HELP; clarifying steps to trouble shoot this, understanding error code:6, advice on how to fix it, even a way for me to get in contact with and ACUTAL person from Adobe Customer Serivice.
Please, I am a Graphic Arts Major in college, and I can't afford to have this continue to be an issue. HELP ME.Did you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.
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