Exit code 6, ERROR: DF036 and Link to Adobe Support Fails

Question

Why does to link to customer support on the CS6 installation error fail?  It is pointing to www.stage.adobe.com but that link continues to fail?  I tried getting a chat engineer but he just refers me to these discussion forums.  How do you get help in getting this software installed?

Answer 1

Pattie
Thanks for the interest in this problem.  I am using a Dell XPS 9100 computer, with the Intel Core i7 CPU, 9 GB of memory and the Win 7 64 bit operating systeam
Here is a quick synopsis of what has happened so far:
The original install went smoothly about two weeks ago (March 24th).
Just recently I noticed that the PTLens plugin was not showing up in CS6.  So I dragged the PTLens64.8BF file over to the 64 bit CS6 plugin folder.  PT Lens still did not show, but I started to get error messages about a C++ module that wouldn't load as CS6 was starting up and the CS6 start up would fail
I removed the PTLens plugin file, but CS6 still wouldn't start, and I kept getting the strange messags about C++ modules not loading.
I tried to reinstall CS6 but that failed, I don't remember the exact cause.
I tried to uninstall CS6 but that also failed to run to completion. 
Based on a recommendation from this forum, I then proceeded to manually delete any folder or file with the "CS6" string in the name.  There were a bunch of files in both the 64 and 32 bit folder trees.  I also had to manually remove all the shortcuts relating to CS6 from the Start button.
After restarting and so forth the CS6 program was still listed in the Control Panel Program List.   I was able to get an "Uninstall Complete" as shown below.
The next CS6 install yielded a partial success ... the message says "installation complete" but there are errors.  The text of the error file is include at the bottom of this message; no fatal errors, just errors/warnings.  After this installation, there were no CS6 files in either the 64 or 32 bit folder trees for "Program Files/Adobe/" or "Program Files (x86)/Adobe".  No CS6 options show in the Start list.  CS6 does show up in the Control Panel "Program and Features" list so I could possibly uninstall it again.
Based on Noel's recommendation my next step will be to rename all the offending files in the error listing to see if the next reinstall will run correctly.  All of these files are in "common" folder areas so are probably shared with CS5.  Probably I will uninstall first, then try the reinstall.  This will take a little time and so I may not be able to do this right away.  Any suggestions you have will be very helpful.
--------------------  Error Message File ------------------------------------------
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF036, DW063 ... WARNING: DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 83 error(s), 1 warning(s)
----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {6F07BE6D-0325-4007-8A23-93098D710021} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-PR\SLConfig.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-PR\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 1 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {093DEFC4-542D-4D0A-8162-0592055515F4} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2"(Seq 1)
ERR
-------------------- End of Error Message File ------------------------------------------