Exit code 6 - Prelude failed - CS6

Hi
I have just downloaded Production Premium CS6 today. Prelude fails with exit code 6 (see below for full error message)
All other apps installed ok
Can someone help or point me to where I should be asking
I currently have Production premium CS5 and CS5.5 trial installed. - 25GB available space on disk after install
Also - what are all the warnings?
Thanks
Chris Anderson
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 8 warning(s)
WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------
ERROR: DF012: Unable to locate file at "K:\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb704e8d07ade70cfd1a58 c7"(Seq 1044)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure
System Requirements

Which operating system are you using?  Can you please start with utilizing the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to see if it is able to identify what is causing your difficulties.

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      2.09 GB Active RAM
      749 MB Inactive RAM
      827 MB Wired RAM
      2.09 GB Page-ins
      0 B Page-outs
    I don't know what to do! Help!

    The following help document might help:
    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

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    make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    copy the installation files to a desktop folder and install from there.

  • Adobe CS6: Exit Code: 7

    Hi guys,
    The company that I work for want to buy a new creative suite, because our contract  is ending with our current party. We are now comapring some creative suite from some companies, which Adobe is one of them.
    I download the trail and tried to install the CS6 collection but I am ending up with this error code:
    -------------------------------------------------------------------------BEGIN ERROR CODE------------------------------------------------------------------------------
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS003, DW050 ...
    -------------------------------------- Summary --------------------------------------
    - 3 fatal error(s), 65 error(s), 0 warning(s)
    ----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------
    FATAL: DS003: Cannot extract 'C:\Temp\Adobe CS6\payloads\AdobeDynamiclinkSupport6All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DE88AA40-6766-43D3-A755-8FC374B3D2C3}'. Error: Error 2 The system cannot find the file specified.
    ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
    FATAL: DS003: Cannot extract 'C:\Temp\Adobe CS6\payloads\AdobeCameraRawProfile7.0All\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}'. Error: Error 2 The system cannot find the file specified.
    ----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
    FATAL: DS003: Cannot extract 'C:\Temp\Adobe CS6\payloads\AdobeSuiteSharedConfiguration3-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}'. Error: Error 2 The system cannot find the file specified.
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    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed
    ERROR: DW050:  - SonicWrappers_ph: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Support: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
    ERROR: DW050:  - AdobeColorJA CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - SonicWrappers_bl: Install failed
    ERROR: DW050:  - Adobe Audition: Failed due to Language Pack installation failure
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6-loc: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed
    ERROR: DW050:  - AdobeColorEU CS6: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - AdobePDFL CS6: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - PDF Settings CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - Adobe NPS Panel: Install failed
    ERROR: DW050:  - Suite Shared Configuration CS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
    ERROR: DW050:  - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Audition_AdobeAudition5en_USLanguagePack: Install failed
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - AdobeColorNA CS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver Widget Browser: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - CS6 Master Collection: Install failed
    ERROR: DW050:  - AdobeCMaps CS6: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Support: Install failed
    -------------------------------------------------------------------------------------END ERROR CODE---------------------------------------------------------------
    I searched the whole internet for the solution but I did not find anything that works for me.
    What I tried:
    - Downloading another Adobe cs6 installer
    - Give everyone permission on the folder the installer is extracting its file to
    - The option which Adobe cs6 installer gave me after the installtion failed.
    - RUnning the installer without Antivirus Enabled.
    - Clean installation of Windows 7 Enterprise.
    - Updates adobe flash
    - Removing my flash settings
    Do you guys know some other solution, because I do not know what to do right know and we have to compare CS6 with other suites.
    Thanks for your help!

    If nothing has worked then re-download the software and then try and install it after running the Cleaner tool.
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  • CS6 Acrobat Pro Exit Code 6 after re-formatting computer

    Hi,
    I'm really hoping someone could help me with this.
    I have a Mac Mini, removed the original HDD and installed an SSD, re-installed Mavericks and tried to re-install CS6 Design Standard. Now, InDesign, Illustrator and Photoshop claimed to have installed but I couldn't find them in the Applications folder, Acrobat just plain failed to install and came up with a Exit Code 6. After trying again, I got the same results and then did a search for InDesign on the computer. I found InDesign, Illustrator and Photoshop in the 'Volumes' folder on the boot drive which was originally called 'Untitled'.
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    When looking at my logs, I have this:
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    09/12/14 22:34:02:191 | [INFO] |  | OOBE | DE |  |  |  | 3859 |  - 0 fatal error(s), 0 error(s)
    09/12/14 22:34:02:191 | [INFO] |  | OOBE | DE |  |  |  | 3859 | Exit Code: 6 - Silent workflow completed with errors.
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    Errors "Exit Code: 6," "Exit Code: 7"
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    Hi. I am trying to install Photoshop CS6 trial on my machine (win 8 x64) but all the time it returns the error:
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    Summary
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    ERROR: Media DB Error : 6
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    Troubleshooting tips:
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    3. Uninstall again.
    You may also download & run the Cleaner Tool. If the problems persist, please contact Customer Support for further assistance.
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    Thank you,

    After using the Adobe Clean tool, I checked its output log and it mentioned it couldn't find a "caps.db" in the Common Files/Adobe/caps/ folder under Program Files or Program Files (x86).
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  • Exit Code: 6 when trying to install Premier Cs6

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    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS013 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 12 error(s), 4 warning(s)
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    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
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    ERROR: DF015: Unable to delete symlink "/Applications/Adobe CS6/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 844)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 844)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

    Have you tried http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html?

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