Exit code 7 echec installation des apps dans cc
exit code 7 echec installation des apps dans cc
Code de sortie: 7 S'il vous plaît voir des erreurs spécifiques ci-dessous pour le dépannage. Par exemple, erreur: -------------------------------------- Résumé ----------- --------------------------- - 0 erreur fatale (s), 0 erreur (s) -------------------------------------------------- -----------------------------------
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs
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Tu dois acheter une carte iTunes de la valeur 10$ 15$ 25$ ou 50$. Tu vas dans l'application de iTunes (et non app store) de ton iPhone. Tu trouveras en bas : ajouter un code : c'est celui sur la carte que t'as achetée. C'est tout!
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CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine
I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
I'm having trouble performing an silent install of the CS3 suite from a network share on Windows 7. I've read through a number of posts on here, one of which was a 3 page post on this issue where Mac & Win 7 users alike posted failures, successes and how they got there, and another about removing the OS check feature from the application.proxy.xml file (which didn't work for me; unless I did something wrong...?) Unfortunately for me after trying much of what was suggested, I'm still facing a brick wall.
All these machines are Core 2 Duo's clocked at no less than 2.2GHz, have 4GB of RAM, have over 100GB of free disk space and are running fully updated/patched installations of Windows 7 32-bit (x86) with Office 2007 Enterprise.
When I try to install the suite silently it fails with 'Exit Code: 7', which according to the CS3_Deployment.pdf means "Unable to complete the silent workflow." If I take out the "--mode=silent" switch, the GUI launches and installs fine. I took a look at the compressed log file & searched for "Return value 3", "ERROR" and "FATAL" for clues, but its vague and nondescript. I didn't copy/paste the entire log in this post for brevity's sake, but you can check it out here:
Condensed Version: http://pastebin.com/eFKpe9wK
Unabridged Version: http://pastebin.com/MQDeQZmF
Instead, however, I do want to touch on just a few things from the log:
[ 9660] Thu Dec 02 07:08:13 2010 INFO
BEGIN Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
[ 9660] Thu Dec 02 07:08:13 2010 INFO
END Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Some payload actions specified in the deployment file could not be applied.
...snip - snip...
[ 9660] Thu Dec 02 07:08:17 2010 INFO
Checking bootstrapper progress
Ran uninstall for the bootstrapper due to an exception
[ 9660] Thu Dec 02 07:08:17 2010 FATAL
Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Exit code: 7
[ 9660] Thu Dec 02 07:08:17 2010 INFO
I've got some initial questions that pertain to what's in the log file:
The areas in bold: Since the same install also fails on Windows XP machines, what does this mean exactly?
The areas in italics: Can anyone expand on what that means?
The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
Here's what I've done so far:
Went through the 'Run a silent installation of Adobe Creative Suite 3' document
Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
Used the Adobe Support Advisor to go through the logs, but it always says that no problems are found.
Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
No applications are running during the installs.
Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to. On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either. I didn't try removing Flash Player or Shockwave [yet].
Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
This may further help suggest my application.xml.override file is fine.
Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike. (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
Anyone have suggestions on why Illustrator and InDesign don't install?I spoke with Adobe Support today and was directed to this support article:
CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html. But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general. Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything. Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem. But for what its worth:
I did as instructed in the troubleshooting documentation but it didn't work.
No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
Step 2 is to perform a repair installation of the Windows Installer. (FYI: Windows 7 ships with 5.0, my version is 5.0.7600.16385, and for the record there doesn't seem to be a redistributable download available at this time.) I can't use this as part of my silent installation package because it calls you to run `sfc /scannow` which is time consuming and, if something is found, often requires a reboot. Fortunately for me, "Windows Resource Protection did not find any integrity violations."
Step 3 is to preinstall Adobe Air and the AdobeHelp payloads:
AIR isn't part of the CS3 DVD, it has to be downloaded & installed silently (via -silent -eulaAccepted if you don't have the redistributable package); this was done but didn't help.
There isn't an 'AdobeHelp' payload, only 'AdobeHelpViewerAll', which will not allow a manual instalation so I can't do that.
In summary, these tips unfortunately did not solve the problem. -
Exit Code 6 Installation problem
Have repeated attempted to install Creative Suite 5.5 and get the following errors
Any ideas anyone?
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 7 error(s), 4 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.5EA303P-1019rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failedHey Ned, thanks much for your time. I disabled nearly every service other than adobe, restarted, reinstalled and still got the following. It is a little different this time...
Appreciate your help.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF023, DW063 ... WARNING: DF035, DW031 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 11 warning(s)
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 --------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.1E6B01P-1019rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 -----------
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp1644527461" Error 5 Access is denied.(Seq 40)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 40)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp3938031311" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed -
Exit Code: 7 - installation of CS5 on new hard drive
Hey there,
after exchanging a broken secondary hard drive without a proper deinstallation/deactivation of my cs5 production premium, i have trouble now with the new installion on a new hard drive in Windows.
First thing i tried was deleting all CS5-related entries from the registry, but that didn't help.
The list of error reports:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DS013, DW041 ... WARNING: DS013, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 98 warning(s)
WARNING: DS013: Payload {626B3D60-A661-4444-AAF5-6C75E55936E8} Creative Suite 5 Production Premium 5.0.0.0 is already installed and the session payload {53BC789D-073D-47B6-AA9F-DE05990AF07A} Creative Suite 5 Production Premium 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} Adobe Encore CS5 5.0.0.0 is already installed and the session payload {A334FDED-DCCA-481E-B226-F902CCC419D2} Adobe Encore CS5 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {0B754B55-6F63-461E-BB75-E8C883BDF88F} Adobe Premiere Pro CS5 5.0.0.0 is already installed and the session payload {C21384F7-1A36-4706-95AB-B09BCE3C144F} Adobe Premiere Pro CS5 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {0E659C1D-7686-4322-A501-58E3FEB4E743} Adobe After Effects CS5 10.0.0.0 is already installed and the session payload {DA1B174B-4297-467C-9EF8-0AB8D4D5171E} Adobe After Effects CS5 10.0.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW066: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: DW066: OS requirements not met for {7E5AA19B-0B85-4f44-BA26-728851489200}
WARNING: DW066: OS requirements not met for {40F95A03-885A-45fb-9A14-486BEFEDDF34}
WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
WARNING: DW066: OS requirements not met for {D31D91FE-F0E8-4DF1-812C-9400BE92A386}
WARNING: DW066: OS requirements not met for {73A4DC5E-226E-42BA-8ECA-2822592AC044}
WARNING: DW066: OS requirements not met for {CD693E49-C5EF-4FA6-9037-9B636931C02B}
WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
WARNING: DW066: OS requirements not met for {30221E3E-4C47-4560-A296-DD9ABB500C21}
WARNING: DW066: OS requirements not met for {CE8FB687-571B-4E4B-881B-445824993FC3}
WARNING: DW066: OS requirements not met for {CC0EF75D-9336-4E4F-B4A2-99E2E60E161F}
WARNING: DW066: OS requirements not met for {64D991B0-4E64-47AC-8A35-291DA2E7D02F}
WARNING: DW066: OS requirements not met for {406D22BD-7910-479B-96AA-0DB8A36C694B}
WARNING: DW066: OS requirements not met for {20F72893-AEC7-4954-9EAA-F07FD6184781}
WARNING: DW066: OS requirements not met for {1A48007B-34D2-44BD-8708-B570F5339C14}
WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
WARNING: DW066: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: DW066: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
WARNING: DW066: OS requirements not met for {01367616-4132-4311-911F-49D2EA82F7C2}
WARNING: DW066: OS requirements not met for {F77882B9-A94F-44F4-A739-8370749255B6}
WARNING: DW066: OS requirements not met for {4BE1791F-1D8A-4B8E-B803-D97C5D7CB245}
WARNING: DW066: OS requirements not met for {ADAF6949-4547-4B3D-97C5-6FB4D0C08A1E}
WARNING: DW066: OS requirements not met for {A5A8E72E-1B9D-4F99-ADED-F3595CB3D03E}
WARNING: DW066: OS requirements not met for {F3ECF5C7-9A9D-460A-B3D6-C7E4C1DFD040}
WARNING: DW066: OS requirements not met for {BB024724-14D5-4AB6-B21C-74EDA63A0A39}
WARNING: DW066: OS requirements not met for {E319B9F9-4DE6-462C-970B-77D06C7807EE}
WARNING: DW066: OS requirements not met for {F1599C36-2EAB-448F-B8F9-7DBEE9D5B345}
WARNING: DW066: OS requirements not met for {635DCFA5-3A47-4452-AEC7-D3B23FFE929D}
WARNING: DW066: OS requirements not met for {22F41D72-2E97-46AE-B8C4-EF66876C7838}
WARNING: DW066: OS requirements not met for {6BA6F6D7-1D30-482A-B9B8-20E79D6DB4F9}
WARNING: DW066: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
WARNING: DW066: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
WARNING: DW066: OS requirements not met for {0E3C6C75-872D-4B0D-B0B2-31C717250691}
WARNING: DW066: OS requirements not met for {D3598CAC-AEB3-4234-A1E0-16F47D5F38CC}
WARNING: DW066: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
WARNING: DW066: OS requirements not met for {92D4A929-78F1-4EC3-B626-08B3CF5B784F}
WARNING: DW066: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
WARNING: DW066: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: DW066: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: DW066: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
WARNING: DW066: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
WARNING: DW066: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
WARNING: DW066: OS requirements not met for {53BC789D-073D-47B6-AA9F-DE05990AF07A}
WARNING: DW066: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
WARNING: DW066: OS requirements not met for {D8498636-DC83-44F3-B3D9-F6E7BF0056FA}
WARNING: DW066: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
WARNING: DW066: OS requirements not met for {464C080D-1CFF-4608-9B17-DEB8127B73E1}
WARNING: DW066: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
WARNING: DW066: OS requirements not met for {A334FDED-DCCA-481E-B226-F902CCC419D2}
WARNING: DW066: OS requirements not met for {65E8E484-65E2-4D3A-97B2-0FD95CF82155}
WARNING: DW066: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
WARNING: DW066: OS requirements not met for {0FD01AD4-3652-463A-AA8C-422D71A79604}
WARNING: DW066: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
WARNING: DW066: OS requirements not met for {8F764785-AF3E-431D-A94B-339C564FC0A8}
WARNING: DW066: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: DW066: OS requirements not met for {1AC1B4C8-7F69-48E7-9D06-AF76E3A54336}
WARNING: DW066: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: DW066: OS requirements not met for {C9F9FB75-3444-40A9-A4E4-D30FF8C11DD8}
WARNING: DW066: OS requirements not met for {C21384F7-1A36-4706-95AB-B09BCE3C144F}
WARNING: DW066: OS requirements not met for {2E7C98CB-9C31-4D09-AFAD-544EAFDE7FBE}
WARNING: DW066: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
WARNING: DW066: OS requirements not met for {9CEA4BD7-A3A9-40CA-BB68-74CE3C75FA25}
WARNING: DW066: OS requirements not met for {7B84FFBD-594D-4269-AC87-E19B44417B8F}
WARNING: DW066: OS requirements not met for {579FDC01-BA85-49E7-B16A-2C4CB55F7ACD}
ERROR: DW041: INSTALLDIR Volume E:\ doesn't exist.uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.
-
Exit Code 15 installing CC apps
Hi,
I have CS6 apps installed under creative cloud on my macbook pro running Mountain Lion 10.8.4
I'm getting exit code 15 installing many of the CC apps (Illustrator, Photoshop, Premier Pro). I've tried repairing file permissions in safe mode (http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html), to no avail. I've also tried the plist thing but it couldn't find one of the files to rename... any ideas please? I've tried disabling the scanner in Sophos too - same message.
On top of this, it appears that since I did the repair file permissions, my GoogleDrive stopped working (not a great loss), and more significantly, Lightroom 5 doesn't seem to be letting me use the "Edit In..." functions.
Thanks
AlexAlex if the root user account is facing the same difficulty then you either don't have a file permission issue or the root user account has become compromised as well. At this point I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
-
Exact error message as follows:
There was a problem installing Premiere Pro 2014.... Installation failed. Installation encountered an error. Please restart system and try again (15) Exit code 15 0 fatal 1 error. Error: media DB : 12Thank your for your reply. I am running windows 8.1. And there is a huge mess going on. I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update. Then they tried to uninstall, and it would not uninstall. They renamed the directories and did a direct reinstall and it failed. They changed permissions on directories. There are no viruses or malware. I run cccleaner, pcmatic and scan all the time. This process also corrupted my purchased licensed version of Fireworks CS6. Now I cannot even get that to install. We have run the cleaner over and over. So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive. I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc. I am a graphic designer and I have a project in the waiting. I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.
-
I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
Just bought a new computer--getting installation failed prompt. Exit code 6
I just bought a ne laptop and am trying to install my apps, I keep getting a installation failed prompt. Exit code 6
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
for information on how to review your installation logs -
Habe die CS 5.5 Master Collection gekauft und Probleme mit der Installation. Die Fehlerprotokolldatei sagt: Exit Code 6 - 0 fatal error(s), 10 error(s), 97 warning(s). Die komplette Fehlerprotokolldatei liegt vor, kann ich ja aber hier nicht reinstellen (9 Seiten). Was tun?
Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
Installation error Exit Code: X Acrobat Pro
I have previously had Adobe Acrobat Pro X installed on my Mac.
However I uninstalled it and now when I try re-install the same software I get the following error message
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 0 error(s) -------------------------------------------------------------------------------------Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
for information on how to review your installation logs -
nn riesco ad installare la versione comprata e' questa
Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
Exit Code 6 error on Mac for Photoshop cs6
Tried going through help sites for days finding a fix for Exit Code 6. None of the solutions have worked this far.
No errors when installing the trials for Ai, Id, and Acrobat CS6 on my Mac (which runs OS X version 10.9.2, Mavericks), but the same error always occurs when installing the trial for Ps CS6.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ...
-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
Ran EtreCheck and got this report:
EtreCheck version: 1.9.11 (43) - report generated May 30, 2014 at 8:19:51 AM GMT+8
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 1:3:32
Disk Information:
APPLE HDD ST1000LM024 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (907.56 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
HP Deskjet D2300 series
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.silabs.driver.CP210xVCPDriver (3.0.0d1) Support
[not loaded] com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.wacom.wacomtablet.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items:
iTunesHelper
Google Drive
Android File Transfer Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 10.1.10 Support
AdobePDFViewer: Version: 10.1.10 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.1.0 Support
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
WacomTablet Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
1% WindowServer
0% fontd
0% Google Drive
0% dpd
Top Processes by Memory:
197 MB mds_stores
147 MB Google Chrome
106 MB Finder
90 MB WindowServer
90 MB com.apple.IconServicesAgent
Virtual Memory Information:
4.36 GB Free RAM
2.09 GB Active RAM
749 MB Inactive RAM
827 MB Wired RAM
2.09 GB Page-ins
0 B Page-outs
I don't know what to do! Help!The following help document might help:
Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html -
Exit code 6: Premiere Pro CS6 [was: Error re]
I need to reinstall Premiere Pro CS6, but I keep getting error messages:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/ameconfig.txt" (Seq 2)
Does anyone know what I need to do to get this to work? I need to edit and not waste days on this. I've tried uninstalling all CS6 and reinstalling and just trying to reinstall Premiere Pro, and I keep getting error messages. Thanks for your help.See the following if you haven't already:
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html -
CS5: "Exit Code: 7" ad nauseam (XP SP3)
Hi,
I spent quite some time reading all the available stuff related to the annoying Exit Code 7 installation bug.
However, whatever I tried (and I did try a lot) was of no avail.
I'll recap what I experienced:
First of all, a couple of weeks ago, I got my hands on a new Toshiba notebook with a freshly installed W7 Pro x64.
Except for the current Flash player and AIR no Adobe software had been installed. I did an trial installation of Photoshop CS5 which worked perfectly.
No problems whatsoever, neither afterwards.
Now, I wanted to install 3 apps of the Master Collection on an older notebook with Windows XP SP3.
This notebook meets the minimal system requirements (processor, RAM, HD space...). Currently, merely the latest Flash player is installed, no other Adobe programs. The internal XP Firewall is active, but no other measures are taken, i.e. no Antivirus program. I read about issues concerning Font Management tools: none either.
There is one difference between the W7 x64 installation and the above mentioned XP installation:
The Windows directory which defaults to "C:\WINDOWS" is "C:\XP" for the XP installation. (Does this have an impact on the CS5 installation routine?)
I carried out several tests now (as a user with administrative rights):
Launching 1 (Photoshop) to 3 (Dreamweaver, Fireworks, Photoshop) programs as trial versions, aborts with Exit Code: 7 - Unable to complete Silent workflow
Launching the Dreamweaver CS5 Trial Version (german), aborts with Exit Code: 7 - Unable to complete Silent workflow
The first error entry line, which is repeated twice, reads: ERROR: Unable to locate folder for token UserDocuments
Manually executed and installed the .msi files within the Microsoft_* directories beforehand, then starting the installation: same problem
I meticulously cleaned the XP notebook (Add/Remove programs, then Common Files, then Adobe Products Cleaner, and CCleaner) prior to each new attempt but no way. It doesn't matter which user (built-in Administrator or not) is logged in.
This is the worst installation mess I've experienced for years! None of the tips in the other thread seem to help.
I'm at my wits' end now. Hasn't anyone figure out the cause of the problem yet?
Greetings,
Karlthis is driving me nuts tooo!!!
i've been trying to install master collection for 3 days, reading all the solutions, nothing works!
here is my log file is someone might help...
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 38 error(s), 40 warning(s)
WARNING: OS requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {A334FDED-DCCA-481E-B226-F902CCC419D2}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
WARNING: OS requirements not met for {C21384F7-1A36-4706-95AB-B09BCE3C144F}
WARNING: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
WARNING: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
WARNING: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
WARNING: OS requirements not met for {E995AC53-954A-48D2-A861-613B8D42A9BE}
WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at F:\cs5 master install\payloads\AdobeFireworks11All\OEM
WARNING: File/Folder does not exist at F:\cs5 master install\payloads\AdobeFireworks11en_GBLanguagePack\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 39 Failed to add Font 'C:\Windows\Fonts\AdobeSongStd-Light.otf'. Error: 2
ERROR: 39 Command ARKFontCommand failed.
ERROR: 39 Failed to remove Font 'C:\Windows\Fonts\AdobeSongStd-Light.otf'. Error: 2
ERROR: 39 Error rolling back command ARKFontCommand
ERROR: 27 Failed to add Font 'C:\Windows\Fonts\AdobeFangsongStd-Regular.otf'. Error: 2
ERROR: 27 Command ARKFontCommand failed.
ERROR: 27 Failed to remove Font 'C:\Windows\Fonts\AdobeFangsongStd-Regular.otf'. Error: 2
ERROR: 27 Error rolling back command ARKFontCommand
ERROR: 38 Failed to add Font 'C:\Windows\Fonts\AdobeSongStd-Light.otf'. Error: 2
ERROR: 38 Command ARKFontCommand failed.
ERROR: 38 Failed to remove Font 'C:\Windows\Fonts\AdobeSongStd-Light.otf'. Error: 2
ERROR: 38 Error rolling back command ARKFontCommand
ERROR: 28 Failed to add Font 'C:\Windows\Fonts\AdobeFangsongStd-Regular.otf'. Error: 2
ERROR: 28 Command ARKFontCommand failed.
ERROR: 28 Failed to remove Font 'C:\Windows\Fonts\AdobeFangsongStd-Regular.otf'. Error: 2
ERROR: 28 Error rolling back command ARKFontCommand
ERROR: The following payload errors were found during install:
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Adobe After Effects CS5 Support: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - AdobeColorVideoProfilesAE CS5: Install failed
ERROR: - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe After Effects CS5 Presets: Install failed
ERROR: - Pixel Bender Toolkit: Install failed
ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - AdobeMotionPicture CS5: Install failed
ERROR: - Adobe Premiere Pro CS5 Support: Install failed
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