"Exit Code: 7" error when installing Photoshop Elements 10

I just bought Adobe Photoshop Elements 10.  I have a Macbook and I have Mac OS X 10.6.8.  When I attempt to install this software I get the error below.  I restarted and try a few more times and got the same error.  Any suggestions?
Thanks,
Jordan
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 19 error(s), 1 warning(s)
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirBxHaKJWk/Assets2/LibAppSupport/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" to "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds/BG_DistressedCremeSolid.jpg" Error 0(Seq 2132)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2132)
ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/backgrounds"(Seq 1611)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 1611)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
Message title was edited by: Brett N

Did you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.

Similar Messages

  • How to troubleshoot "Exit Code: 6" error when installing CS5 (Mac)

    So hey. It's been a long, long couple of days trying to figure out this error, and even longer (and more frustrating) trying to actually find someone from Adobe who can actually give me customer support. You think they'd have a bit more streamlined approach when taking care of their customers, but I guess that's why I am here, so lets find out
    Basically, I'm trying to re-install my CS5 mAster Collection I got a few years back onto my MacBook Pro. I got it about 3-4 years ago from my college as a "teachers an student licensing," and it worked great.Amazing. Hallelujah.
    Now fast forward to about 4 months ago; my Mac's Logic Board crashes. I spend a lot of time and money recovering data via a 3rd party data company, and FINALLY get my mac fixed with all files intact.
    Problem is, all of my CS5 programs are gone, although i still have all the files I created with them. So I go to reinstall my Cs5; I still have all the disks (in mint condition) and my serial-code. I insert Application Disc 1 and enter my serial code, the installation gets to the point where it asks for Application Disc 2. I insert disc 2, and after awhile my Mac spits the Disc out and the Adobe Installation Manager says the installation was complete, but with errors, and only 2 of all the CVS5 programs were installed. When I checked the error log on the installation manager, it stated "Exit Code: 6"
    I have looked up this code many time, but i just can't understand how to trouble shoot it. I'm not a programmer or a computer wiz, so some of the multiple multi-step process Adobe suggests for troubleshooting are beyond my ability or understanding. ALL I NEED IS SOME HELP; clarifying steps to trouble shoot this, understanding error code:6, advice on how to fix it, even a way for me to get in contact with and ACUTAL person from Adobe Customer Serivice.
    Please, I am a Graphic Arts Major in college, and I can't afford to have this continue to be an issue. HELP ME.

    Did you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.

  • Errors when installing Photoshop CS6

    Errors when installing Photoshop CS6

    I am having a similar issue trying to download PS via CC. 
    Mac OSX
    Here are the details from the installation error:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR: DS001 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 13 error(s)
    ----------- Payload: Camera Profiles Installer 7.0.0.0 {539AEF15-3A2B-4A31-A587-7E90F7D9C700} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCameraRawProfile7.0All/AdobeCameraRawProfile7.0All.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe Player for Embedding 3.3 3.3.0.0 {2591B843-8028-4395-9DEE-03AF8D631539} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeAPE3.3-mul/AdobeAPE3.3-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe SwitchBoard 2.0 2.0.0.0 {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/SwitchBoard2.0All/SwitchBoard2.0All.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: AdobeCMaps CS6 4.0.0.0 {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCMaps4-mul/AdobeCMaps4-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Suite Shared Configuration CS6 3.0.0.0 {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeSuiteSharedConfiguration3-mul/AdobeSuiteSharedConfiguration3-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe Utilities CS6 4.0.0.0 {4F427880-01EA-4E0F-AAE2-9ADE97563A21} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeUtilities4.0-mul/AdobeUtilities4.0-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe XMP Panels 4.0.0.0 {148542D8-49CA-482A-A334-1D54C5A9D53B} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeXMPPanelsAll/AdobeXMPPanelsAll.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: AdobePDFL CS6 10.9.0.0 {557F9FD3-EED8-43D7-AF29-0F19CA832728} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePDFL10.9-mul/AdobePDFL10.9-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: AdobeTypeSupport CS6 11.0.0.0 {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeTypeSupport11-mul/AdobeTypeSupport11-mul.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Photoshop Camera Raw 7 7.0.0.0 {CFC3110A-491C-4DBF-A97D-66C567600A2F} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCameraRaw7.0All/AdobeCameraRaw7.0All.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe Photoshop CS6 Support 13.0.0.0 {1F955A4A-F365-4379-AEE2-B7C83E1AA883} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-Support/AdobePhotoshop13-Support.dmg. Please verify that the disk image is not corrupt.
    ----------- Payload: Adobe Photoshop CS6 Driver 13.0.0.0 {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} -----------
    ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-Driver/AdobePhotoshop13-Driver.dmg. Please verify that the disk image is not corrupt.

  • On my Windows 7 64-bit system,  I get a "Shared Technologies" error on installing Photoshop Elements

    On my Windows 7 64-bit system,  I get a "Shared Technologies" error on installing Photoshop Elements 11

    Hi Abhijit.
    Well, after renaming C:\Program Files (x86)\Common Files\Adobe to OOBE-old,
       I still get this error:
    This is MOST Frustrating. Any other advice would be greatly appreciated!
    Thank you,
    Steve
    Stephen A. Solomon MBA
    <Removed by Moderator>

  • URGENT please: I get a "Shared Technologies" error on installing Photoshop Elements 11

    On my Windows 7 64-bit system,  I get a "Shared Technologies" error on installing Photoshop Elements 11.

    Try this first:
    1) Let the installation rollback.
    2) Restart the machine.
    3) Try installation now.
    If still facing issues please review document here - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
    Thanks,
    Garry

  • "Failed to initialize" error message when installing Photoshop Elements 12

    Hi,
    I kepe getting an error message when trying to install Photoshop elements 12. I have re-downloaded the files multiple times from different places and none work so I know it isn't a corrupted file. Tried a system restart. Tried using support advisor but it found no issues.
    I'm running Mac OS X 10.9 on a 2012 Macbook Pro that meets system requirements.
    Any help is greatly appreciated

    I have gone through the install logs and the error I am getting is 'PIM - Error could not create PIM Common Folder Path'. I have gone to the PDApp folder and it does not have any permissions on it. I have gone to the folder PDApp and it doesn't have any permissions, I'm not sure what to do from here. The PDApp folder is a alias that leads to the Adobe Application Managers folder. Sorry for the font being bold, it wouldn't turn off after pasting the error message.

  • Error message when installing Photoshop Elements 13 : Installer Failed to initialize

    I am trying to install Photoshop Elements 13 on a PC with Windows 8.1. I can't run the Adobe Support Advisor because it is no longer available. Can a Adobe expert get in touch? Forums are sometimes not adequate to find solutions.

    Go to C:\Program Files (x86)\Common Files\Adobe and delete/rename the OOBE folder from there.
    Then install Adobe application manager from the below link:
    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

  • R6025 Runtime Error when starting Photoshop Elements Organizer 12

    I installed Photoshop Elements 12 a couple of weeks ago.  When I run the Photo Editor, everything is fine.  But when I try to run the Organizer, I get the Microsoft Visuall C++ Runtime Library dialog that specifies a Runtime Error! for Program: C:\Program Files (x86)... with error code R6025 - pure virtual function call. 
    My PC is a 64bit Windows 7 Machine with SP1.
    Any ideas?
    Thanks.

    I tried the first solution listed and that did not help.  Part of the 2nd solution was to create a new user on the PC and uninstall/reinstall the software using the new user account.  I did this and I no longer get the R6025 error.  Now I get a R6034 error when I open the Organizer. 
    Any ideas on the R6034 error?

  • Error by Installing Photoshop Elements 9 (trail)

    Hello,
    I was installing Photoshop Elements 9 (trail).
    I started the setup.exe and after some minutes my computer gives an error. He says 'An error occurred during the installation of assembly component {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}. HRESULT 0x800736FD.'
    I've download the program again an he gives an error again.
    What can I do?
    Thanks for helping me!
    Grtz,
    Pieter.

    Please describe your computer and OS
    Mac or Windows... and exactly which version
    Computer hardware and device driver versions, especially for your (ATI or nVidia or Intel or ???) graphics adapter

  • Error Code: U44M1I200 when installing Photoshop Elements and Premiere Elements 12.1 update

    I use Adobe Photoshop Elements 12 and Premiere Elements 12 on a Windows 8 computer. I just tried to install the 12.1 update and got an error code: U44M1I200. I would appreciate any help in why I got this error code and how I should proceed. Thank you.

    Big HW a écrit:
    I use Adobe Photoshop Elements 12 and Premiere Elements 12 on a Windows 8 computer. I just tried to install the 12.1 update and got an error code: U44M1I200. I would appreciate any help in why I got this error code and how I should proceed. Thank you.
    http://helpx.adobe.com/photoshop-elements/kb/elements-12-1-update-error.html

  • "Error opening installation log file" when installing Photoshop Elements 10

    I bought Photoshop Elements 10 , Premiere Elements 10 .... I got the Premiere to download no problem but i can't get the photoshop to download. This is the msg that I am getting when I try to dl it "Error opening installation log file. Verify that the specified log file location exsists and is writable". Not sure why I can download one and not the other since they are both on the same disc. Plus in the program that I purchased I has 5 DVD's. Any suggestions??
    Thanks
    Message title was edited by: Brett N

    Install Premiere Elements, Photoshop Elements
    Mylenium

  • Error when installing photoshop cc

    When I tried to install photoshop cc, it always stalls at 1% and then automaticlly shows the 'Installation failed' page no matter how much i tried.
    here's the error summary
    Exit Code: 15
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: Media DB Error : 12
    any ideas?

    Hi Eraseablepen,
    In addition to Ned Murphy's solution you can also refer to the following forum thread on same Error .
    ERROR: Media DB Error : 12
    http://forums.adobe.com/thread/1003118
    Hope this helps.
    Regards,
    Sumit Singh

  • Bootstrap error when installing photo elements 13 on windows machine

    So I have a Macbook and a windows 7 64 bit machine. I was able to install my Photoshop elements 13 program on my macbook with no issues. When I went to install it on my windows machine, I am having all kinds of issues. It keeps giving me a bootstrap error when trying to install the program. When I search for an online solution it will close the program right out. I have no idea what is going on or how to fix this. If someone can please help that will be a great deal. And yes I am using the CD labeled Windows. TIA
    John.

    Hi,
    When you insert the DVD does it autostart?
    Do you get the bootstrap error straight away?
    An alternative would be to download the installation files from the following and use the serial number you got with your DVD.
    Download Photoshop Elements products | 13, 12, 11, 10
    Brian

  • Msiexec error when installing Premiere Elements

    I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
    I downloaded the softare. Installed the PS Elements. It was smooth.
    I then tried to install Premiere Elements and it does not work.
    When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
    Windows ® Installer. V 3.01.4001.5512
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
                    </package | /i> <Product.msi>
                                    Installs or configures a product
                    /a <Product.msi>
                                    Administrative install - Installs a product on the network
                    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                    Advertises a product - m to all users, u to current user
                    </uninstall | /x> <Product.msi | ProductCode>
                                    Uninstalls the product
    Etc etc etc.
    And then finished with an error that it was not installed.
    I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
    When I try using the Adobe Premiere Elements 10.msi then i get an error
    Adobe Premiere Elements 10 - Setup
    Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
    I called support. They had me extract files into a folder off of  eg C:\PS
    I did this. Started the setup.exe, Same error as above msiexec.
    He then had me install it with the runas administrator. I tried same error.
    He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but  I did this . And restarted the setup but still same msexec error.
    The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words  “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
    Let me explain..
    What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
    Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
    By the way I tried using
    ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
    the problem is adobe's fault, a faulty script or something on the dvd.
    in my situation, to get this program installed, i decided to do the following:
    1) optional: copy the install dvd to hard drive.
    2) locate the adobe premiere elements 10.msi file.
    3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
    to unpacked the msi archive. 
    4) go into the c:\tempfolder/programfiles/Adobe
    5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe  folder so it sits with the rest of your adobe programs
    6) you have to make your own desktop icon
    7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
    8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
    so download it if necessary.  the ApplicationManager2.0_all.exe file will silently install.
    this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
    Oviously it should install properly. (thanks anyway)

    Thanks Jeff for helping.
    The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
    BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
    The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
    Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
    Windows ® Installer. V 4.5.6001.22159
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
    </package | /i> <Product.msi>
      Installs or configures a product
    /a <Product.msi>
      Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
      Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
      Uninstalls the product
    etc etc.
    So obvously the new installer got installed, but still the install process doenst work.
    Any further ideas.

  • Error when installing premiere elements 10

    I am receiving the above error message when attempting to install Premier elements. I have seen other posts on this but no direct response. please assist.

    Hi,
    Apologies for the delay in response.
    I presume that you are trying the installation on a Mac.
    If you are still having the same issue installing Premiere elements 10, the instructions in this document will help resolve them :Cannot install Premiere Elements 10 on Mac OS.
    Thanks

Maybe you are looking for

  • How to create a record based on the name of a file in the file-system?

    Hi, With a lot of pictures I want to have a database to gather some information about these pictures. First question is how to generate a record based on a file in the file system? e.g. the pictures are "c:\fotos\2009\01\disc_001.jpg" to "c:\foto\200

  • Unable to load MS Office for Mac

    I just bought a MacAir and thought that I correctly loaded MS Office but none of the programs work.  I tried to re-load, but now I have two MS Word, Outlook, PowerPoint & Excel icons in the tray that don't work.  I would greatly appreciate advice on

  • Notifications in iCal

    Hi, I need some help with iCal. Basically I have created a new calendar that. In this calendar I have 2 event that should be running an app I have created in automator. But the jobs doesn't run? I have tried to create an event in another calendar and

  • Plus symbol is disable in SAP R3 MMC Console

    Hi All, I am unable to start SAP R/3 MMC , that is when I open SAP MMC console and click on + symbol of SAP R/3 system it is going to be disabled .So I am unable to start the SAP Management console . I am using 4.7 IDES EE on the windows 2003 server

  • Two Users, One Library?

    My wife and I share a computer, and to make it easier for email and such I've created a login for her and one for myself. I moved the iTunes music folder to the Users/Shared directory so we both can share it from either login. But, is there any way t