Exit Code 7 on install
My Photoshop CS5.1 won't launch any more. When attempting to re-install I get an error of Exit Code 7 - the last line in the log is "FATAL: DW020: Conflicts were found in the selected payloads. Halting installation."
OK, I first tried just uninstalling all of the Photoshop installs (CS5 and CS5.1) and then re-installing CS5.1, but it still wouldn't run. So I uninstalled all of CS5.5 Web Premium, then re-installed it all - still didn't work. Then I uninstalled all of both Creative Suites, Web Premium CS5.5 and Design Standard CS5. Then I ran the Adobe Creative Suite Cleaner Tool before reinstalling the newer suite. It still gives me the same "stopped working" as it is going through the startup process. In all cases the 32 bit version will always open and run but not the 64 bit version. The weird thing is that the 64 bit version installed and ran fine for many months but just started having this problem in the last few weeks.
Any suggestions. I saw a reference on a forum about installing from inside Win 7 safe mode. Would that help?
Ted
Similar Messages
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Exit Code 15 installing CC apps
Hi,
I have CS6 apps installed under creative cloud on my macbook pro running Mountain Lion 10.8.4
I'm getting exit code 15 installing many of the CC apps (Illustrator, Photoshop, Premier Pro). I've tried repairing file permissions in safe mode (http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html), to no avail. I've also tried the plist thing but it couldn't find one of the files to rename... any ideas please? I've tried disabling the scanner in Sophos too - same message.
On top of this, it appears that since I did the repair file permissions, my GoogleDrive stopped working (not a great loss), and more significantly, Lightroom 5 doesn't seem to be letting me use the "Edit In..." functions.
Thanks
AlexAlex if the root user account is facing the same difficulty then you either don't have a file permission issue or the root user account has become compromised as well. At this point I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
-
I am getting and EXIT code 7 installing on a MAc
I am getting the following error while trying to install on mac. Please advize.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failedI take it you're trying to install the PSE/PRE bundle for PSE 10? See:
http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html -
Exit code 6 installing CS6 Design and Web Premium on Win7 Ent 32-bit
Hi all,
I got the following error during setup. Any hint?
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW024, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW024: The payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS6 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failedOh, I changed the system locale from Chinese to English and the problem fixed!
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Exit Code 6 installing CS6 on MacBook Pro
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 2 warning(s)
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/Info.plist" (Seq 2255)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2255)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
I've downloaded three times and each time the install fails. I am currently running InDesign 6 without a problem on a subscription basis and have LR4 and CS5 as stand alone products already installed also.
I would like to keep MY LR4 and MY CS5 on my machine while running the subscription suite also.
Any ideas on what is causing the installation failure of CS6?
Thank you in advance.Thank you, but after TWO MORE download attempts (at a considerable cost to download by the way), I still do not have an installed product. Both times the install failed. I don't understand why the downloaded file doesn't at least remain viable if the install fails.
The error I get is:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/Info.plist" (Seq 2255)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2255)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
PLEASE HELP ME FIGURE THIS OUT. I'm running out of internet and patience with the CLOUD. -
Exit Code:6 installing CS6 on Mac OS X 10.7.4
I'm trying to install CS6 Standard on a fresh iMac with OS X 10.7.4.
When the installer arrives to Illustrator, I get the following error.
I've tried to install only Illustrator, and I've got the same error.
Plese, help me. Thank you.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 4 warning(s)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 22)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 12)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirlawb0R4a/Assets1/Application/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" (Seq 1825)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1825)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16it_ITLanguagePack: Install failedTry using the CS Cleaner tool to remove all instances of Adobe software and then re-install
http://www.adobe.com/support/contact/cscleanertool.html -
Getting Exit Code 7 installing Adobe Premiere Pro Cs 5.5 HELP!!
Hello everyone. I am trying to install my Adobe Premiere Pro Cs 5.5, but keep getting error right in the beginning of the installation.
The product I purchased is Adobe Premium Pro Cs 5.5, but I am only needing the Premiere Pro for now, so I am only installing Premiere Pro.
Heres the error:
xit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 49 warning(s)
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Install MSI payload failed with error: 1612 - The installation source for this product is not available. Verify that the source exists and that you can access it.
MSI Error message:
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failureGo to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
exit code 7
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question -
Exit Code 7 installing Dreamweaver CS5
After going through Live Chat, giving proof of purchase and not even being asked for details of the error log before being directed to a page that was in the end zero help, I'm really finding my patience running thin with Adobe's installers & the flimsy "call center" style support.
Anyone here got any experience with this error?
System:
Windows 7 64bit
Intel i7 980X
12GB RAM
nVidia Quadro FX3800 1GB
Lots of HDD
Also installed: CS5 Production Premium
Cheers, in advance.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s), 18 warning(s)
WARNING: OS requirements not met for {C79312BD-3E76-4474-A10C-1435D1856A4B}
WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}
WARNING: OS requirements not met for {E995AC53-954A-48D2-A861-613B8D42A9BE}
WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}
WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {1D830E80-28A4-11DF-A025-0024E8692489} DeviceCentral_DeviceCentral3LP-en_GB will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {1D830E80-28A4-11DF-A025-0024E8692489} DeviceCentral_DeviceCentral3LP-en_GB will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Dreamweaver CS5_AdobeDreamweaver11en_USLanguagePack: Install failedNot sure how much ground you've already covered in researching this but here are some suggestions:
There's a similar thread here (no clear answers other than some detective work unfortunately)
http://forums.adobe.com/message/2837767
Also try
Troubleshoot CS5 installation with install logs
http://kb2.adobe.com/cps/844/cpsid_84451.html
Error, "Exit Code: 6" or "Exit Code: 7" occurs when installing a Creative Suite 5 product
http://kb2.adobe.com/cps/843/cpsid_84332.html -
Exit Code: 21 - installed version of RIBS doesn't support version
When installing indesign error occurred. Please help with this problem
ERROR: DW021: Payload {16F891FA-71EF-1014-8438-8F88B52C1A24} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {18B673F1-71EF-1014-A916-D5854923D35F} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {1E082965-71EF-1014-A1F3-AE3905C9DD93} InDesign Adobe ID CC2014 AppBase2 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {38410E98-71F6-1014-8546-962424C17529} InDesign Adobe ID CC2014 AppFSet 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {4C06F349-FFAC-459D-B5F3-0FA8456ED2D2} DigitalPublishing DPS Desktop Tools CC2014 2.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {68A85FD4-71EC-1014-9077-91BB73671C81} InDesign Adobe ID CC2014 x32 Icon 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {7C1E9D1B-71EC-1014-93B4-9E01E573ACD2} InDesign Adobe ID CC2014 Icon 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {AAF54185-71EE-1014-8EFE-DF6497A88A5A} InDesign Adobe ID CC2014 x32 CBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {CCDCB9C4-72BA-1014-A3F8-D123F2F18BC2} InDesign Adobe ID CC2014 AppBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {D8AE3719-71F0-1014-BB95-997327D22D37} InDesign Adobe ID CC2014 CBase 10.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {E709E9B7-2A33-411A-9EC2-F0039FC6C439} DigitalPublishing DPS Desktop Tools CC2014 x64 2.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Unsupported payload versions includedJarpokora what are you trying to install? Which operating system are you using? What other Adobe Creative software titles are installed on your computer?
-
Can't Install CS5.5, Exit Code: 20
I've tried installing CS5.5 three times, everytime I get Exit Code:20 right after it begins installing. It has asked me to restart my computer. I have restarted my computer each time. I have no idea how to fix this.
http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
Installation, launch log errors | CS5, CS5.5, CS6, CCM
Exit Code: 20 - install source path does not exist
Install source files are missing.
Reextract or copy the contents of the installer. -
Exit Code: 15. Error: DW051. Photoshop CC
I installed illustrator and indesign, but the photoshop doesn't work. The download was ok, but the installation always gives the same error:
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR: DW051 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
ERROR: DW051: Dependency of session payload {F3306594-3BAA-4FA5-86C2-597278F5674E} CoreTech PDF Settings CC 12.0 has changed.
I've called support twice, they sent me the following link with some procedures that didn't work:
http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html
I use a iMac 21.5 "Intel Core i5 2.5 GHz, OS X 10.8.5, 12GB 1333mhz DDR3.
I really need to solve this problem ASAP because I'm freelancer designer and I'm late with deadlines for that reason.
Expect an answer.Hi Jeff.
Yes, I contacted the assistance by chat and phone. In the chat they asked me to call the phone, and in the phone they sent me the same link that Abhijit Kr sent to Exit Code 15, which did not work.
This Forum is the third way that I try to solve this problem.
Perhaps the procedure for exit code 15 has worked. Note that after I modified the file "media_db" the error changed. Now what appears is the Exit Code 34, not the 15.
Here again the error log:
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 | FATAL: Payload 'Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 7.0.0.108 {81036849-4B6D-4CB8-8D47-31222F3540E3}' information not found in Media_db.
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 |
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 | Please search the above error string(s) to find when the error occurred.
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 | These errors resulted in installer Exit Code mentioned below.
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 | -------------------------------------------------------------------------------------
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 |
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 | Exit Code: 34 - Payload information not found in Media_db.
10/18/13 21:12:22:032 | [INFO] | | OOBE | DE | | | | 331945 |
I hope I have helped with this information, and hope that this problem will be solved as soon as possible. -
Exit Code 15 error on installation of CS 6 Design and Web Premium (Mac)
I've been trying to install CS6 on my Mac and having repeated installation errors. I actually signed up for the Creative Cloud product earlier in August and had the same installation errors, so I canceled my subscription. I thought the errors might be specific to Creative Cloud, but now I see my full purchase of CS6 is having the same problems.
Here's the error summary:
Exit Code: 15
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW051 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {327492D4-78EB-11E1-8ABE-84C55623D190} InDesign Adobe InDesign CS6 Application Base Files 8.0 has changed.
ERROR: DW051: Dependency of session payload {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Web Suite CS6 Adobe Fireworks CS6 12.0.0 has changed.
ERROR: DW051: Dependency of session payload {3CB7E1A8-78E9-11E1-A332-DF895723D190} InDesign Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US 8.0 has changed.
ERROR: DW051: Dependency of session payload {4482EF4A-376B-46DE-9B17-E377232328E0} CoreTech PDF Settings CS6 11.0 has changed.
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Web Suite CS6 Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: DW051: Dependency of session payload {97BA0109-F6BE-4F50-8904-C19442D7216E} CoreTech Adobe Bridge CS6 5.0 has changed.
ERROR: DW051: Dependency of session payload {B98E0DCB-1A75-4394-9813-3A114AA3891D} Standard Adobe Mini Bridge CS6 2 has changed.
ERROR: DW051: Dependency of session payload {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Web Suite CS6 Adobe Media Encoder CS6 6 has changed.
ERROR: DW051: Dependency of session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Shared Technology Photoshop Camera Raw 7 7.0 has changed.
ERROR: DW051: Dependency of session payload {E51F8824-78E8-11E1-AD81-3C805723D190} InDesign Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US 8.0 has changed.
ERROR: Media DB Error : 12
And here's my system info:
iMac 21.5" mid 2011
Processor: 2.5 GHz Intel Core i5
Memory: 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 512 MB
OS: Mac OS X Lion 10.7.5
I've already tried both the suggestions at http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html repeatedly with no success. Any suggestions would be welcome.
Thanks for your help!Hi Jeff, thanks for your reply... Here's the contents of the install log:
[ 0] Mon Aug 27 18:09:32 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 11:00:33 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 11:00:33 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 11:00:33 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Tue Aug 28 11:00:33 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Tue Aug 28 11:00:33 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Tue Aug 28 11:00:33 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Tue Aug 28 11:00:33 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 11:00:33 2012 INFO
:: END TIMER :: [Sync Media DB] took 24 milliseconds (0.024 seconds) DTR = 166.667 KBPS (0.16276 MBPS)
:: END TIMER :: [Total Timer] took 47 milliseconds (0.047 seconds) DTR = 866043 KBPS (845.745 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 11:00:34 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Tue Aug 28 11:35:40 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 11:35:40 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 11:35:41 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 11:35:41 2012 INFO
:: END TIMER :: [Sync Media DB] took 13 milliseconds (0.013 seconds)
:: END TIMER :: [Total Timer] took 15 milliseconds (0.015 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 11:35:42 2012 INFO
Exit Code: 15 - Media DB Sync failed.
[ 0] Tue Aug 28 11:59:08 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 11:59:08 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 11:59:08 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 11:59:08 2012 INFO
:: END TIMER :: [Sync Media DB] took 22 milliseconds (0.022 seconds)
:: END TIMER :: [Total Timer] took 57 milliseconds (0.057 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 11:59:09 2012 INFO
Exit Code: 15 - Media DB Sync failed.
[ 0] Tue Aug 28 11:59:42 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 11:59:42 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 11:59:42 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 11:59:42 2012 INFO
:: END TIMER :: [Sync Media DB] took 8 milliseconds (0.008 seconds)
:: END TIMER :: [Total Timer] took 9 milliseconds (0.009 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 11:59:43 2012 INFO
Exit Code: 15 - Media DB Sync failed.
[ 0] Tue Aug 28 12:26:58 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 12:26:58 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 12:26:58 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Tue Aug 28 12:26:58 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Tue Aug 28 12:26:58 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Tue Aug 28 12:26:58 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Tue Aug 28 12:26:58 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 12:26:58 2012 INFO
:: END TIMER :: [Sync Media DB] took 32 milliseconds (0.032 seconds)
:: END TIMER :: [Total Timer] took 33 milliseconds (0.033 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 12:26:59 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Tue Aug 28 12:27:25 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 12:27:25 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 12:27:25 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Tue Aug 28 12:27:25 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Tue Aug 28 12:27:25 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Tue Aug 28 12:27:25 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Tue Aug 28 12:27:25 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 12:27:25 2012 INFO
:: END TIMER :: [Sync Media DB] took 16 milliseconds (0.016 seconds)
:: END TIMER :: [Total Timer] took 17 milliseconds (0.017 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 12:27:26 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Tue Aug 28 12:27:47 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 12:27:47 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 12:27:47 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Tue Aug 28 12:27:47 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Tue Aug 28 12:27:47 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Tue Aug 28 12:27:47 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Tue Aug 28 12:27:47 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 12:27:47 2012 INFO
:: END TIMER :: [Sync Media DB] took 17 milliseconds (0.017 seconds)
:: END TIMER :: [Total Timer] took 18 milliseconds (0.018 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 12:27:48 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Tue Aug 28 18:29:53 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Tue Aug 28 18:29:53 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Tue Aug 28 18:29:53 2012 ERROR
Media DB Error : 12
[ 0] Tue Aug 28 18:29:53 2012 INFO
:: END TIMER :: [Sync Media DB] took 100 milliseconds (0.1 seconds)
:: END TIMER :: [Total Timer] took 127 milliseconds (0.127 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Tue Aug 28 18:29:54 2012 INFO
Exit Code: 15 - Media DB Sync failed.
[ 0] Wed Aug 29 08:11:23 2012 ERROR
Deployment file loading failed
[ 0] Wed Aug 29 08:12:35 2012 ERROR
Deployment file loading failed
[ 0] Wed Aug 29 08:51:57 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Wed Aug 29 08:51:57 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
[ 0] Wed Aug 29 08:51:58 2012 INFO
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Wed Aug 29 08:51:58 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Wed Aug 29 08:51:58 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Wed Aug 29 08:51:58 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Wed Aug 29 08:51:58 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Wed Aug 29 08:51:58 2012 ERROR
Media DB Error : 12
[ 0] Wed Aug 29 08:51:58 2012 INFO
:: END TIMER :: [Sync Media DB] took 85 milliseconds (0.085 seconds) DTR = 800 KBPS (0.78125 MBPS)
:: END TIMER :: [Total Timer] took 112 milliseconds (0.112 seconds) DTR = 607.143 KBPS (0.592913 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Wed Aug 29 08:51:59 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Wed Aug 29 09:45:41 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Wed Aug 29 09:45:41 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[ 0] Wed Aug 29 09:45:41 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Wed Aug 29 09:45:41 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Wed Aug 29 09:45:41 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Wed Aug 29 09:45:41 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Wed Aug 29 09:45:42 2012 ERROR
Media DB Error : 12
[ 0] Wed Aug 29 09:45:42 2012 INFO
:: END TIMER :: [Sync Media DB] took 55 milliseconds (0.055 seconds)
:: END TIMER :: [Total Timer] took 71 milliseconds (0.071 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Wed Aug 29 09:45:43 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Wed Aug 29 10:03:10 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Users/felicia/Applications/Adobe/OOBE/PDApp/DECore/DE6/Setup.dylib
[ 0] Wed Aug 29 10:03:10 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
[ 1] Wed Aug 29 10:03:10 2012 INFO
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[ 0] Wed Aug 29 10:03:10 2012 INFO
::START TIMER:: [Sync Media DB]
[ 0] Wed Aug 29 10:03:10 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Wed Aug 29 10:03:10 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Wed Aug 29 10:03:10 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Wed Aug 29 10:03:10 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Wed Aug 29 10:03:10 2012 ERROR
Media DB Error : 12
[ 0] Wed Aug 29 10:03:10 2012 INFO
:: END TIMER :: [Sync Media DB] took 65 milliseconds (0.065 seconds)
:: END TIMER :: [Total Timer] took 86 milliseconds (0.086 seconds)
Waiting for Bootstrapping to finish...
[ 1] Wed Aug 29 10:03:20 2012 INFO
:: END TIMER :: [Bootstrap] took 10031 milliseconds (10.031 seconds) DTR = 15.153 KBPS (0.0147979 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Wed Aug 29 10:03:21 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Wed Aug 29 10:12:55 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Users/felicia/Applications/Adobe/OOBE/PDApp/DECore/DE6/Setup.dylib
[ 0] Wed Aug 29 10:12:55 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
[ 1] Wed Aug 29 10:12:55 2012 INFO
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[ 0] Wed Aug 29 10:12:55 2012 INFO
::START TIMER:: [Sync Media DB]
[ 0] Wed Aug 29 10:12:55 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Wed Aug 29 10:12:55 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Wed Aug 29 10:12:55 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Wed Aug 29 10:12:55 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Wed Aug 29 10:12:55 2012 ERROR
Media DB Error : 12
[ 0] Wed Aug 29 10:12:55 2012 INFO
:: END TIMER :: [Sync Media DB] took 425 milliseconds (0.425 seconds) DTR = 254.118 KBPS (0.248162 MBPS)
:: END TIMER :: [Total Timer] took 442 milliseconds (0.442 seconds) DTR = 244.344 KBPS (0.238617 MBPS)
Waiting for Bootstrapping to finish...
[ 1] Wed Aug 29 10:13:03 2012 INFO
:: END TIMER :: [Bootstrap] took 8526 milliseconds (8.526 seconds) DTR = 5.16068 KBPS (0.00503973 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Wed Aug 29 10:13:05 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Fri Sep 21 09:38:30 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Users/felicia/Applications/Adobe/OOBE/PDApp/DECore/DE6/Setup.dylib
[ 0] Fri Sep 21 09:38:30 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
[ 1] Fri Sep 21 09:38:30 2012 INFO
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[ 0] Fri Sep 21 09:38:30 2012 INFO
::START TIMER:: [Sync Media DB]
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {327492D4-78EB-11E1-8ABE-84C55623D190} InDesign Adobe InDesign CS6 Application Base Files 8.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|Adobe Web Suite CS6:Adobe Media Encoder CS6
|CoreTech:Adobe Bridge CS6
|CoreTech:Adobe ExtendScript Toolkit CS6
|CoreTech:Adobe Hunspell Linguistics Plugin CS6
|CoreTech:Adobe Linguistics CS6
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe SwitchBoard 2.0
|CoreTech:Adobe Utilities CS6
|CoreTech:Adobe WinSoft Linguistics Plugin CS6
|CoreTech:AdobeCMaps CS6
|CoreTech:AdobeColorCommonSetCMYK CS6
|CoreTech:AdobeColorCommonSetRGB CS6
|CoreTech:AdobeColorEU CS6
|CoreTech:AdobeColorJA CS6
|CoreTech:AdobeColorNA CS6
|CoreTech:AdobePDFL CS6
|CoreTech:AdobeTypeSupport CS6
|CoreTech:PDF Settings CS6
|Creative Suite:Adobe CSXS Extensions CS6
|Creative Suite:Adobe CSXS Infrastructure CS6
|Creative Suites:Adobe Extension Manager CS6
|Creative Suites:Adobe XMP Panels
|Creative Suites:Suite Shared Configuration CS6
|DVA:DynamiclinkSupport
|DigitalPublishing:DPS Desktop Tools CS6
|InDesign:Adobe InDesign CS6 Application Base Files2
|InDesign:Adobe InDesign CS6 Application Feature Set Files
|InDesign:Adobe InDesign CS6 Common Base Files
|NonAdobePayload:AdobeHelp
|Shared Technology:Adobe Toolhints CS6
|Shared Technology:Camera Profiles Installer
|Shared Technology:Photoshop Camera Raw 7
|Standard:Adobe Mini Bridge CS6
|Standard:Adobe NPS Panel
|Type Group:Recommended Common Fonts Installation
|Type Group:Required Common Fonts Installation
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Web Suite CS6 Adobe Fireworks CS6 12.0.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:AdobeCMaps CS6
|CoreTech:AdobePDFL CS6
|CoreTech:AdobeTypeSupport CS6
|Creative Suite:Adobe CSXS Extensions CS6
|Creative Suite:Adobe CSXS Infrastructure CS6
|Creative Suites:Adobe Extension Manager CS6
|Creative Suites:Adobe XMP Panels
|Creative Suites:Suite Shared Configuration CS6
|NonAdobePayload:AdobeHelp
|Type Group:Recommended Common Fonts Installation
|Type Group:Required Common Fonts Installation
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {3CB7E1A8-78E9-11E1-A332-DF895723D190} InDesign Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US 8.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|InDesign:Adobe InDesign CS6 Application Base Files
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {4482EF4A-376B-46DE-9B17-E377232328E0} CoreTech PDF Settings CS6 11.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:PDF Settings CS5
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe Utilities CS6
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Web Suite CS6 Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|Adobe Web Suite CS6:Adobe Fireworks CS6
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {97BA0109-F6BE-4F50-8904-C19442D7216E} CoreTech Adobe Bridge CS6 5.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:AdobeCMaps CS6
|CoreTech:AdobePDFL CS6
|CoreTech:AdobeTypeSupport CS6
|Creative Suites:Adobe XMP Panels
|Creative Suites:Suite Shared Configuration CS6
|Shared Technology:Camera Profiles Installer
|Shared Technology:Photoshop Camera Raw 7
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {B98E0DCB-1A75-4394-9813-3A114AA3891D} Standard Adobe Mini Bridge CS6 2 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|CoreTech:Adobe SwitchBoard 2.0
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Web Suite CS6 Adobe Media Encoder CS6 6 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|DVA:DynamiclinkSupport
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Shared Technology Photoshop Camera Raw 7 7.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|Shared Technology:Camera Profiles Installer
[ 0] Fri Sep 21 09:38:30 2012 ERROR
DW051: Dependency of session payload {E51F8824-78E8-11E1-AD81-3C805723D190} InDesign Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US 8.0 has changed.
[ 0] Fri Sep 21 09:38:30 2012 INFO
|InDesign:Adobe InDesign CS6 Application Base Files
[ 0] Fri Sep 21 09:38:31 2012 ERROR
Media DB Error : 12
[ 0] Fri Sep 21 09:38:31 2012 INFO
:: END TIMER :: [Sync Media DB] took 1567 milliseconds (1.567 seconds) DTR = 11601.8 KBPS (11.3299 MBPS)
:: END TIMER :: [Total Timer] took 1651 milliseconds (1.651 seconds) DTR = 11011.5 KBPS (10.7534 MBPS)
Waiting for Bootstrapping to finish...
[ 1] Fri Sep 21 09:38:42 2012 INFO
:: END TIMER :: [Bootstrap] took 11673 milliseconds (11.673 seconds) DTR = 10067 KBPS (9.83105 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {327492D4-78EB-11E1-8ABE-84C55623D190} InDesign Adobe InDesign CS6 Application Base Files 8.0 has changed.
ERROR: DW051: Dependency of session payload {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Web Suite CS6 Adobe Fireworks CS6 12.0.0 has changed.
ERROR: DW051: Dependency of session payload {3CB7E1A8-78E9-11E1-A332-DF895723D190} InDesign Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US 8.0 has changed.
ERROR: DW051: Dependency of session payload {4482EF4A-376B-46DE-9B17-E377232328E0} CoreTech PDF Settings CS6 11.0 has changed.
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Web Suite CS6 Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: DW051: Dependency of session payload {97BA0109-F6BE-4F50-8904-C19442D7216E} CoreTech Adobe Bridge CS6 5.0 has changed.
ERROR: DW051: Dependency of session payload {B98E0DCB-1A75-4394-9813-3A114AA3891D} Standard Adobe Mini Bridge CS6 2 has changed.
ERROR: DW051: Dependency of session payload {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Web Suite CS6 Adobe Media Encoder CS6 6 has changed.
ERROR: DW051: Dependency of session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Shared Technology Photoshop Camera Raw 7 7.0 has changed.
ERROR: DW051: Dependency of session payload {E51F8824-78E8-11E1-AD81-3C805723D190} InDesign Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US 8.0 has changed.
ERROR: Media DB Error : 12
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 0] Fri Sep 21 09:38:43 2012 INFO
Exit Code: 15 - Media DB Sync failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW051 ...
[ 0] Fri Sep 21 11:53:02 2012 INFO
DEVersion: 6.0.0.0
Loading library from /Users/felicia/Applications/Adobe/OOBE/PDApp/DECore/DE6/Setup.dylib
[ 0] Fri Sep 21 11:53:02 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
[ 1] Fri Sep 21 11:53:02 2012 INFO
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[ 0] Fri Sep 21 11:53:02 2012 INFO
::START TIMER:: [Sync Media DB]
[ 0] Fri Sep 21 11:53:02 2012 ERROR
DW051: Dependency of session payload {327492D4-78EB-11E1-8ABE-84C55623D190} InDesign Adobe InDesign CS6 Application Base Files 8.0 has changed.
[ 0] Fri Sep 21 11:53:02 2012 INFO
|Adobe Web Suite CS6:Adobe Media Encoder CS6
|CoreTech:Adobe Bridge CS6
|CoreTech:Adobe ExtendScript Toolkit CS6
|CoreTech:Adobe Hunspell Linguistics Plugin CS6
|CoreTech:Adobe Linguistics CS6
|CoreTech:Adobe Player for Embedding 3.3
|CoreTech:Adobe SwitchBoard 2.0
|CoreTech:Adobe Utilities CS6
|CoreTech:Adobe WinSoft Linguistics Plugin CS6
|CoreTech:AdobeCMaps CS6
-
I keep getting Exit Code 15 - already went through solution 1 and 2 of the support sites
I am on MAC OS 10.8.4, MBP 2012 17", 16 GB RAM
I try to install remaining Apps of CC:
Premiere Pro
Dreamweaver
Edge Animate
Exchange Panel
Extend Script
Extension Manager
Flash Builder
Prelude
SpeedGrade
Touch App
I get Exit Code 15 everywhere with "0 fatal Errors and 0 Errors" except Premiere where it is "0 fatal Errors and 1 Error".
Tried Solution 1 with fixing accessrights on HDD and reinstalling - still same issue.
Tried Solution 2 with plist editing - get an Error in terminal while cleaning entries "No such file or directory"
So how should I fix this? Reinstalling OS is not an option.Then Digitalsalate I would recommend contacting our support team. Please refer the support representative to the internal version of the Exit code 15 installing | Mac OS X | CCM, CS6 - http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html. You can contact our chat support at http://adobe.ly/yxj0t6.
I would also recommend referencing this discussion so the support representative can also review the steps you have implemented so far to resolve your difficulties. -
When trying to install In Design, I get the following error message:
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR: DW051 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
ERROR: DW051: Dependency of session payload {F3306594-3BAA-4FA5-86C2-597278F5674E} CoreTech PDF Settings CC 12.0 has changed.
ERROR: DW051: Dependency of session payload {F50401F3-41D0-49C5-B3CE-BE111C0B867E} Adobe Web Suite CC Adobe Media Encoder CC X64 7.0.0 has changed.
ERROR: Media DB Error : 12Hi montone22222,
Please refer the article: http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html.
Regards,
Romit Sinha -
Exit Code: 15 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s) ERROR: Media DB Error : 12 -------------------------------------------------------------------------------------
He actualizado la pc varias veces.He reinstalado el instalador, mas no puedo solucionarlo.Exit code 15 installing | Mac OS X | CCM, CS6
-
Installation Error Exit Code 20
I am attempting to install InDesign CS 5.5 on a new Windows 7 computer. I received an installation error Exit Code 20. Adobe Chat told me I had to open a discussion in the forum to resolve this issue. Is anyone able to help me fix this issue?
Exit Code: 20 - install source path does not exist
Install source files are missing.
Reextract or copy the contents of the installer.
See: Installation, launch log errors | CS5, CS5.5, CS6, CCM
http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
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