EXIT playback buttons do not work

Question

Well I cna't figure it out!!!! I When my movies are played
(published full screen, .swf or HTML) on some PC's at work the X
(exit button) from the playback controls provided by captivate do
not work. This means the user can not exit other than alt+f4 or end
through task manager.
Thsi only happens on some of the PC's and not all,
unfortunately I have tested this on various types of builds and not
able to establish the roots.
Also another thing that also happens (or not, in this
case!!!!) is if I have set a button to continue after a pause, to
end the movie it dont end!!! again only way out is alt+f4 or task
manager route.
Can anyone help? My movies have been released on our network;
I would like to resolve the issue before users start
barking.....

Answer 1

I would imagine, off the cuff, that the playback bar's Exit
button uses
javascript. So if javascript is not enabled in the user's
browser, that
won't work. However, I can't imagine why the browser's X
button (top
right corner) wouldn't work... That would seem to be more a
PC
security/lock-down issue....or something...
Erik
Captiv8r wrote:
> Hi again
>
> I suppose here is how I would approach it if I were in
your shoes.
>
> 1. Select two PCs. One where the button works fine and
one where it fails.
> 2. Open the web browser on each and note the browser
type. (IE, Firefox, etc)
> If the types are different, that is likely the cause.
but I think you already
> said they are all the same.
> 3. Inside the browser, click Help > About and note
the version number of each.
> Are they different? If so, there's your first clue. If
they are identical,
> proceed.
> 4. Here, I'm talking about Internet Explorer. Click
Tools > Internet Options >
> Security tab. Compare the zone settings. Possibilities
there.
> 5. Assuming this reveals no discoveries, click the
Advanced tab and compare
> the settings. Maybe something will be revealed there.
>
> Beyond that, I'm a bit stumped.
>
> Cheers and good luck! Rick
>
Erik Lord
http://www.capemedia.net
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