Exorbidant toll free call charges - no avenue prov...

I just noticed my account funds dropped sharply after a 'toll-free' 1300 call to Australia - it was over 4.5 euros for a short call. This is surprising - especially after I just paid for a 100 min 'subscription' to Australian mobiles and landlines. Why are 1300 numbers so expensive to call? Why arent they included in the 100 minute subscription?
I notice many enquiries about toll free calls on the community but no responses from skype.
I also notice the advice above :
'If you have a payment issue please contact Skype customer service as users here on the community can't help you with those'
Where can we access skype customer service?????? - I have been scouring over your website and still cant find anywhere where I can send billing/payment enquiries.
Will need to re-assess my use of skype due to trust issues
David

Hi, David_ray, and welcome to the Community,
"Toll Free" numbers in Australia may not be included in your subscription; Skype Customer Service can clarify this.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Toll Free Calls

Do you get charged minutes when you make toll free calls?
Thanks,
lin3

"Toll-free" refers to the 800, 888, 866, 877 series of numbers that do not incur "toll" charges for a long distance call on landlines.
Landlines and cell phones work differently. Landlines are tied to a specific location, "local" calls are unlimited for the basic monthly access fee, then you have a long distance plan tacked on for calls outside the local area.
Cell phones have a monthly allowance of minutes, regardless of where you call to or from, and the term "long distance call" is meaningless - whether you care calling locally, long distance, or to a "toll-free" number, it still uses your minutes.
Hope that explains it.....

Toll Free calls for "844" numbers

I need to explain to a person that does not understand how to Create a "Toll Free" calling path for the new 844 numbers. Is there any "How to" instructions i can give to them. I would create it myself but the outsource company are the only ones that have access to make these changes in Call Manager.

If you mean TEHO/LCR that's a concept, we have no documents to tell you how to configure that, you need to clearly understand call routing and all it's elements to understand how to configure it for each scenario.
http://www.cisco.com/web/about/ciscoitatwork/unified_comm/TEHO.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10/dialplan.html
If they don't know how to do this, they might end up causing bigger issues when attempting to do this.

Fair Use and Toll Free Calls

Can anyone tell me if calls to Toll Free phone numbers are included as part of the Fair Use limits of Skype?
We use skype to call into training sessions that can run for 8 hours and we have it the 6 hour limit.
Thank you,

Hi,
Fair usage policy doesn't apply to toll free numbers, because you can call these numbers without a subscription: https://support.skype.com/en-us/faq/FA24
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Toll free calling and automated menu recognition

When I phone a toll free number with my iPhone 5, the automated system is not receiving any of my input. For example, if the automated system says press 1 for English, I press 1 and it won't recognize I'm pressing 1. Or press 5 for sales, it won't recognize I'm pressing 5. Any solutions?

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

Toll-free calls "cannot be completed as dialed"

message canceled

Hi Ameen,
What is the complete call flow? ( eg PSTN --- gateway --- h323 -- cucm ---IP phone )
Does the call go straight from the gateway to the phone or does it go to a Translation pattern or an auto attendant?
Does the call work normally if the extension is called from an internal phone?
Is the issue being reported for only one extension or for all the calls coming through a particular gateway?
Manish

Cannot dial toll-free numbers

This morning I had to call an 866- number, and received a recorded message from Verizon "We're sorry, your number cannot be completed as dialed. Please check the number and try again....blah blah".   Repeated attempts produced only a fast "busy" signal. This number is in my CONTACTS and I've called it numerous times in the past, so I know I have the right number! Tried to dial from my husband's wireless phone and got the same recorded message.
I then tried to call various long-distance (non-verizon) numbers - no problem.
Called a local number (non-verizon) - no problem.
Then I tried an 800- number and received the same recorded message as above.
I do not have a land line, so I went to my neighbor's house to make the 866- phone call from her land line -- no problem! The call went through immediately.
Just wondering if there is a known problem with toll-free calls right now??   Hopefully it's not just me and they're working on it!

Twizz1233 wrote:
This morning I had to call an 866- number, and received a recorded message from Verizon "We're sorry, your number cannot be completed as dialed. Please check the number and try again....blah blah".   Repeated attempts produced only a fast "busy" signal. This number is in my CONTACTS and I've called it numerous times in the past, so I know I have the right number! Tried to dial from my husband's wireless phone and got the same recorded message.
There must be a fiber line cut somewhere around us as I can not call an 800 number either. I am about ten miles away from you.

Most calls I can be heard, except 800/toll free numbers

For some strange reason that no one can answer, I can call and recieve calls and be heard just fine. But when I call a toll free 800 number (like for customer service) I cannot be heard at all? At first, I thought my microphone was faulty, but I called my wife's phone to test and make sure, but she heard me fine, so I made a call to a friend, and he heard me just fine. I even had him call me back, and no problems, so I called AT&T using 611, and they could not hear me. I also noticed my dial tones stopped working (the sound you hear when you press a key for menu options during an automated call). Even stranger is I don't get that little bell sound when I plug it in to charge. Anyone else have this problem or have a solution short of upgrading to 6.0? I don't want to upgrade, as I like my set up now.

Thanks Debbelle for the feedback & suggestions!
bwprater,
I can understand the need to block unwanted soliciting callers, companies and spammers! I would like to explain the Call & Messaging Block capabilities, as well as the Do Not Call List Procedures.
Account Members with access to My Verizon can block up to five ten-digit phone numbers from unwanted incoming calls and messages for 90 days. Limited to five 10-digit phone numbers only. Verizon Wireless Financial Services Call Center or collection agency numbers cannot be entered or blocked. International numbers may not be added. Other numbers on the account should not be added.
It is illegal for other companies to make telemarketing calls to Verizon Wireless customers using either an automatic dialing system, or an artificial voice or prerecorded message. It is legal, however, for other companies to make live telemarketing calls to Verizon Wireless customers. If a you are receiving such calls, you have the option of filing a complaint regarding the matter with the FCC (Federal Communications Commission) or FTC (Federal Trade Commission). We can add you to the Do Not Solicit List at VZW, or you can call directly at: 888-382-1222 to have your wireless mobile number added.
Let me know if this answers your questions & concerns!

Is it free to call a Toll Free Number Australia?

Hi, I was wonderng if it is free to call toll free numbers in Australia? It is not advertised nor featured anywhere on skype and i was wondering if I will be charged if I called an Australian toll free number. These toll free number start with +800
Subject/title edited for clarity.

Hello and welcome to the Skype Community.
Pay As You Go - Australia
Calling - per minute1
Australia - Landlines
2.3¢/min
Australia - Mobile2
10¢/min
Australia - Shared Cost - 1300 prefix2
26¢/min
Australia - Special Service - 13 prefix2
7.0¢/min
Australia - Toll Free3
$0.00/min
Buy Skype Credit
1 A connection fee applies, unless otherwise indicated: 4.9¢
2 A connection fee applies: 8.9¢
3 A connection fee applies: $0.00
https://www.skype.com/en/rates/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Unable to call UK toll-free numbers

Since the beginning of April, calls to UK toll-free numbers beginning with +44500 have not been working. Skype returns an error message of invalid number. Anyone able to advise? Thank you.

Check this post, the dial assist is part of the iOS 7.1, according to page 49 of the iphone_user_guide
Make calls to your contacts and favorites while traveling abroad. (GSM) Go to Settings > Phone and turn on Dial Assist. Dial Assist automatically adds the prefix or country code for calls to the U.S.
This user had a similar problem and solved it by switching off the dial assist feature in Settings/Phone/Dial Assist
Re: How to save toll free no starts with 1800?

How can I block all "Toll Free" and other unwanted calls?

Yes, I know all about the "Do Not Call" list, and the laws, blah, blah, blah.... these annoying calls from 800, 866, "Unlisted", "Anonymous" and "Toll Free" still happen. And, there is no point in trying to save one number at a time in a "Don't Answer" list, as these callers are smart and rarely use the same originating number twice.... Surely there is a way to program my phone to ignore calls by area code or selected sender names. Does anyone know how to do this? If any app is available, or service, I would love to hear about it and pay a lot to have this kind of protection on my phone. Thanks for your help in this!
Susie

Verizon has family safeguards for $5 a month which covers all your phones. It blocks loads of numbers.
Verizon Wireless - Verizon Safeguards
There is a feature on my iPhone 5s that you can block each number for free right from the recent call listings. "Block Number"
However I am not certain if this feature is on the cheaper 5c
Good Luck

Cant call toll free US numbers (855) from Israel (...

Hey guys, how lovely to be here!!
i'm trying to call toll free US numbers (855) from Israel ( got no subscription or payment), and
I get a 'you need skype credit or a subscription..'
Is toll free to US need to be payed from abroad (Israel)?
Thanks guys!

Sounds like a carrier issue, have you contacted whoever supplies your sim card ?
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Does Apple give you a toll free number to call about possible viruses?

Does Apple send toll free numbers to call about possible virus or is it a scam

There are no known viruses for Macs. There is adware and malware. For adware, those things that keep poping up in your browser you can use AdwareMedic from thesafemac.com to quickly and easily remove all know adware.
That site also have this Adware Removal Guide if you prefer to do it manually thru the Finder.

Exorbidant toll free call charges - no avenue prov...

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