Expanded battery recall program

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

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Battery recall program

We have some batteries with the batteries error (see http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=BATT-LENOVO). We have recalled the affected batteries and get a confirmation number that was in November 2007. Since this time point we wait or the replacement battery
We tried to connect the support center at http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4HWSE3, but they know nothing about battery recall program and can not help.
Now, I don't know which service number I can call or mail address, which is responsible for this battery program. Does anyone know a contact for this battery program? Have I any chance to get new batteries?

Guten Tag Ewa,
I just went to the following link: http://www-307.ibm.com/pc/support/site.wss/product.do?doctypeind=100&template=%2Fproductselection%2Flandingpages%2FhotNewsLandingPage.vm&sitestyle=lenovo
put in the information about my machine, and went to the Product Recalls page, and there they talk about the battery recall program (which you can get in German if you like).
I needed to have the battery replaced in two machines, and it did take a while, but I kept after it and got them eventually. Good luck. Post again if you don't get results.
Russ
Z60M
XP Home (SP2)
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Russ
Thinkpad Z60m
XP (SP2)

Expanded battery recall 2015

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Multiple Batteries and Battery Recall Program

Hi,
I've just been on vacation, and while I was on holiday I found out about the battery recall program. Since I wanted to save time waiting for a new battery I entered my Powerbook serial # and the battery # into the recall website. Both of these were accepted and I received a confirmation email.
I have a 2nd battery that I use on long-haul flights (ie USA) but did not take this to Europe (I'm from the UK). Now that I have returned home I have found this battery is also covered by the recall programme. I've tried to enter this battery's serial # into the website but since I've already entered the Powerbooks serial # for the previous battery it doesn't let me order a replacement battery...
I'm confused why this should happen as multiple batteries are allowed for on the web form...
How should I proceed...?
Powerbook G4 Mac OS X (10.4.7)

How should I proceed...?
Welcome to the Apple discussions.
I believe you can call Apple, as well as enter the information on the web.

Battery recall program still operating

Battery recall program still operating

I had put in for a replacement battery back in December, and got a confirming e-mail with an "Order number". The e-mail also mentioned it would take 7 to 9 business days for the new battery to arrive.
-NOTE: The order number for these replacement batteries is NOT the same as a regular purchase from the Apple Store, so you can't track it through their website.
I figured the delay might be in part due to the Holidays too, so I waited some more. I'd been like a kid expecting a present, waiting for it to show up, but it hadn't as of 1/19.
My patience was running out, so I called Apple [800-275-2273] yesterday afternoon. The representative I spoke with tried for around 45 minutes to find information, etc. He had no luck, so he finally connected me with a Senior Advisor who was able to locate the Order Number [he said], and found that it was still being processed, but should arrive within a week.
I've got his e-mail to contact him if it doesn't show up.
LONG STORY SHORT, yes, the battery exchange is still being honored by Apple. It just might take longer than the 7-9 busniess days they claim.
Hope this helps!

Battery Recall Duration?

How long do I have to apply for the battery recall program? Is there a window of time after which I cannot apply for the program?

Hi,
if I am you I would apply soon, even so your battery might still be good and would get worse in a couple of month. But on the other hand, however low the probability is - your battery might catch fire ... an day.
Volker

Battery from Recall program

Hi there,
I just receive my new battery from the recall program. My preliminary usage for the battery, from charged to discharged, is around 3 hours, medium lightning, no CDs, regular usage. I thought the new batteries are suppose to last around 5 hours? Is there anyways i can check if the battery is new? I live in Indonesia currently and i am afraid that the vendor over here might switched the battery...
Shan

3 hours sounds about right to me. The 5 hour claim really only applies if the computer is essentially idle, screen backlight turned almost all the way down, energy saving settings at maximum - in other words, it's the maximum time the battery may last.
I've never seen a Albook (or older TiBook) get more then 3 to 3.5 hours with normal use (example, e-mail, web browsing, word processing).

Turning Off The Alert - Notebook PC Battery Replacement Program Alert in Health Check.

I want to turn off the Notebook PC Battery Replacement Program Alert in Health Check. It continues to alert me for months now. This is driving me batty since I have checked it 3 times and it is not included in the recall! I have a HP Pavillion dv6000 running Windows Vista Home Premium Edition. Any help to turn this darn alert off permanently would be very helpful. Thanks.

Thank you to all who have read this post so far. Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
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Defective Battery from Battery Recall

To whom it may concern at Apple:
One of my old laptops ( 15" Powerbook G4 ) was one of the thousands affected in the last battery recall incident.
Like many other users I filled out the necessary forms and I got the "non defective" battery replacement on the mail just a few days later. (This was about 4 - 5 months ago).
I then started using the new battery instead of the recalled one. I was supposed to mail the first battery and I never did, I put it in the shipping box and I kept postponing it till I forgot about it.
I'm sure I'm not the first one, but today I am glad I didn't.
A few months ago I got a mac book pro, so I was going to sell my Powerbook, but I noticed that this "new non defective battery" stop re charging, just like that, quick it stopped working, I can't use my computer unless I leave it plugged to the charger or my previous "recalled battery" Now, keep in mind that I had this first battery (the recalled one) since I bought the computer almost 3 years ago (2 years and 10 months to be exact) and the battery still works perfect.
No big deal I thought, the $349 I have spent on the apple care extension program will bring me "peace of mind", so I went to my local Apple Store were after running a test on the battery in question the store technician told me that the battery can't be replaced if its over 300 cycles (this number was never voiced before until he told me that the battery had around 320 cycles.
So just in case, he decided to run a test on my other battery (the recalled one) which I brought to the store with the only intention to show that the computer worked perfect with that battery.
So this test came to the magic number of 500 cycles, and still works perfectly.
So just to remind you:
Old recalled battery:
Over 500 cycles: Almost 3 years in use: Working perfectly today.
New replacement battery:
A bit over 300 Cycles: 4 months of use: Currently not working.
Can someone explain to me how come the number of cycles is so close, yet the actual time of usage is clearly far apart?
Can you even reach 300 cycles in 4 months?
Let me state that I have never dropped the battery, it has not a single scratch on it, it looks brand new.
So now, I have to pay $125 for a battery that I received as a replacement of a "defective battery" (that still works perfectly) to replace this new "non defective battery that died on my in only 4 months, as a loyal Apple customer from many years (since 1995) I feel cheated, I feel abused and I find this to be unfair.
When I first bough the computer in question (brand new at the apple store) it had 1 dead pixel on the screen, 1 month later I realized that, and I took it to the store, they said "you need to have 7 dead pixels in order for us to repair your screen". Computer was under warranty, I bought it brand new, it was clearly a manufacturing mistake, and they said they cant help me, (I bought a refurbished laptop before that, with not a single problem, yet something new at the store (sold at a higher price) comes defective) how can something like this happen? I don't know, but you know what I counted it as my loss, and eat it. But I am tired of being pushed around, always that SKETCHY number (7 pixels, 300 cycles) there is always an excuse for the warranty not to work.
This is not about the money, (remember I have the "so called defective battery" still working perfectly), this is about principle.
My battery is defective you should either fix, it or replace it with one that works, that is what I have my extended warranty for.
I am extremely disappointed.

Hi, Miguel. You make a pretty good argument for yourself, but Apple isn't going to read it here. These are user-to-user forums, not user-to-Apple forums. You need to take this up with Applecare, and keep asking to have it escalated to the next level, if you're going to get anywhere with it.
It does seem highly improbable — but not impossible — that your new battery went through 300 charge cycles in 4 months. That would be about 2-1/2 cycles per day.

Battery recall notice - W510

All,
If you have a ThinkPad W510 model, please review this battery recall announcement on our support site.
This page contains information on affected batteries, includes an automated test that will determine if your particular battery is affected and can order the replacement for you.
http://support.lenovo.com/en_US/detail.page?DocID=HF004122
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

haole,
Would you send me a PM with your details, including the barcode number? I'll follow up on Monday and let's take a deeper look in your case.
The barcodes and part numbers represent the batteries which could be affected, but not all with those part numbers are actually affected. We list them for purposes of helping customers who potentially could have an affected battery to run the check tool.
It may just be that your battery is not affected, but I think it is worthwhile going through a few of these to make sure and to see what updates to the messaging might be made to make things more clear.
Thanks!
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Battery recall notice - X100e, X120e, X200, X201, X201s series models

All,
If you have a ThinkPad X100e, X120e, X200, X201 or X201s model, please review this battery recall announcement on our support site. This page contains information on affected battery models, includes an automated test that will determine if your particular battery is affected and can order the replacement for you.
http://support.lenovo.com/en_US/detail.page?DocID=HF004122
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Hi moneytoo, welcome to the forums,
the part number is used to identify the batteries which need to be and should be checked using one of the methods described in the bulletin. It does not mean that all batteries with the listed part numbers will require recalling / replacing. Please also see the following post which has some more information about the part numbers;
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Battery-recall-notice-select-T410-T510-and-...
Andy ______________________________________
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Battery recall? charging Tips Burnout

My charge tips keep burning out every two months i get new ones, i use the Kensington charger because its way cheaper than buying a new mac charger and i heard that there was a battery recall is this true? if so am i applicable because my computer gets so hot I cannot even rest it on my lap for an extended period of time...its bad. last but not least, could these two problems be related???

Hi, MonkeyRat, and welcome to Apple Discussions.
What is a "charge tip," please, and exactly what is happening to yours?
There is a battery exchange program for certain batteries within specific serial number ranges that were supplied as original equipment in Aluminum Powerbook G4s and some iBooks. No Titanium PB battery is eligible for replacement under that program.
https://support.apple.com/ibook_powerbook/batteryexchange/?
Using a third-party AC adapter might be part of your problem, but until your Powerbook is properly tested using a known-good Apple adapter, you won't know.
Using the PB on your lap, which is a pretty effective insulator, prevents it from dissipating heat as efficiently through its bottom panel as it's designed to do — when used as intended on a hard, flat surface, with airspace underneath it provided by its small rubber feet. Resting it directly on your lap or any other soft surface (an upholstered chair, a bed, etc.) is not only uncomfortably hot for you, but it actually makes the Powerbook run even hotter. Don't do it.

Can't Even Load Battery Recall Form

I'm having extreme difficulties in getting the page to load in order to notify Apple of my battery, and yes it does indeed fall within the range of the recall.
Surely I can't be the only one.
I think I'm going to have to force my local Apple reseller to deal with this because their advice to fill out the online form is getting me nowhere fast.

There's been a lot of misinformation about the correct url. There are actually two different battery exchange programs for the Powerbook G4. The one that made the news recently is this one, for batteries made by Sony...
https://support07.apple.com/index.html
The other exchange program is here, for batteries made by LG...
https://depot.info.apple.com/batteryexchange/index.html
These links load quickly. You probably have been trying to use the wrong url to get to the page. Apple resellers cannot handle this for you. You must deal directly with Apple.
Message was edited by: lkrupp

Is There or Is There Not a Battery Recall/Replacement?

I have a MacBook Pro battery A1175, ending in U7SB, and it's kerput! Dead! Zero storage. I've seen several references to a so-called silent recall. Is such a program in existence? and, if so, how does one get started?

There are actually two battery replacement programs now. The Retired Engineer is correct - there are known issues with MBP batteries, and there's a replacement program described on the page he links to.
There is also recall, and it is not silent. It is, however, only for certain specific serial numbers. Your model and serial number are listed on the recall battery exchange page, so you can fill out the form on the right side of that page.
Here's the direct link (I was able to navigate there from the support home page in 3 clicks):
https://support.apple.com/macbookpro15/batteryexchange/

I Tune is not recognizing my new Ipod Nano that I received as a replacement due to the battery recall. Any ideas how to get it to recognize my device?

I recently received my replacement Ipod nano for the battery recall earlier this year. I went to go register it, yada yada and ITune wont recognize the device. I have no idea what to do now. I have tried 3 different cords and still nothing. Any suggestions? I am totally frustrated.
Thanks

Did you receive a 1st gen replacement or 6th gen replacement?

Expanded battery recall program

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