Expansion Modul 7914 with CCME 4.0?

hi,
is it possible to use the Cisco IP Phone 7914 Expansion Modul with CCME 4.0 or can i use it only with CCM?
thx

Hi Konrad,
The use of the 7914 with CME has been supported since around CME 3.1 :) Here is the info for CME 4.0;
http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucme/requirements/guide/cme40spc.html
Hope this helps!
Rob

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7961G with Expansion Module 7914

hi,
a simple question.
i will buy a 7961G phone with an expansion module 7914. The 7961G will be powered with PoE. i cannot find out if its possible to connect the module without an external power cube if i power the phone with PoE.
thx

Hey Paolo,
Here is the breakdown I have always used;
Cisco Unified IP Phone Expansion Modules 7914
Cisco 7960 Power Source
Items to Order
1 7914 with 7960 with In-line PoE (you need to order the following)
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
One, power cube
One, country cord
1 7914 with 7960 with Local power (cube)* (you need to order the following)
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
2 7914's with 7960 with In-line or local power** (you need to order the following)
Two, Cisco Unified IP Phone Expansion Module 7914 ExpansionModule
One, double footstand
One, power cube
One, country cord
* A single Cisco Unified IP Phone Expansion Module 7914 can receive power from a locally-powered (power cube) Cisco Unified IP Phone.
** Local power must be connected to the first Cisco Unified IP Phone Expansion Module 7914. This supplies power to both Cisco Unified IP Phone Expansion Modules 7914s.
From this excellent doc;
http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html
Hope this helps!
Rob
PS: Nice to have you back from your TROUBLESHOOTING TRAVELS!

7914 Expansion module - all lights are solid red

Hi,
I am trying to get an expasion module 7914 to work with my 7960.
These are some extracts from my config:
CONFIG (Version=4.0(1))
=====================
Version 4.0(1)
Cisco CallManager Express
load 7914 S00104000100
load 7960-7940 P0030702T023
At the moment when I go into the ephone with the expansion module, I can NOT enter the "add-on 1 7914" command. It is simply not available and not listed when I do a "show a?" command under the ephone
It seems to me that I am using the correct firmware but I can't get the expansion module to do anything. It simply sits there with a blank screen and all the buttons lighted in solid red.
The 7960 attached to it is working properly.
Any ideas why this is happening?
Thank you

I am responding because we also had difficulty getting our two 7914 expansion modules to work with our 7960.
I'm not sure I understand your problem with configuring the ephone. Are you using a telnet into the CME gateway and the CLI (Command Line Interface). I would do it that way, not through any kind of browser or GUI.
You will need to log in in enable mode and then
CME# config t
CME# ephone
CME# type 7960 addon 1 7914
Hope this helps some... Try TAC if all else fails.

7914 Expansion Module

Hello, I installed an expansion module on a 7971 desk phone but all the lights are a steady amber. I have configured 22 of these thus far with no issues. The 7914 works on other phones. I have replaced the phone and the connecting cables but have the same result. The issue must be in the configuration but i have checked it several times. The phone is configured to allow the module on the system and the config also shows the button assignment. The phone system has also been rebooted. Any ideas?

It turns out that my issue was being caused by a faulty switch port. Once I connected to a known good port, everything was fine. Have you tried a factory reset on the phone?

7940 w/ 2x 7914 Expansion Modules

I have a client who recently I made changes to their phone (7940 w/ 2x 7914 Expansion Modules). Once I saved the changes and rebooted the phone the expansion modules stopped working and were all lit red. When checking on the phone it says link type not supported. I am not sure how in the past they were able to get this module to work with the phone, Cisco says that the configuration is not supported. Any ideas how I could get this to work? I think that when the phone rebooted it pulled in new firmware or something and reverted settings back to stock. My guess is someone somehow either flashed a different firmware on the module or phone to make them seem compatible.
Thanks in advance

Hello Mike,
I'm not really sure how this ever worked. Please see the following document: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps1856/product_data_sheet09186a008008883d.html
The 7940s are not supported with the 7914 sidecars. Supported phones are: 7960G, 7961G, 7970G and 7971G-GE
I'd be doubtful a firmware upgrade caused this issue, unless you did a phone firmware upgrade on the UC. When the phone tries to register with the UC it will have the phone firmware on the UC pushed to it.
In CLI you can add a 7940 with an addon sidecar of 7914, but I didn't have a 7914 to test with. Regardless, I would advise you to purchased a 7960 which would be supported.
Hope this helps.
Thanks,
-john

7970 & 7914 on CCME

Hi guys,
Has anyone been able to get the 7914 Expansion Modules to work on a version 3.3 CCME?
I have it already working with the 7960 but can't seem to get it on the 7970
Do you know if there is a specific firmware or CCME version that enables this?

Just found out i need at least CCME 4.0 to run 7914 with 7970.
Hope this helps anyone else

Trouble with CCME 4 and VIC2-2FXO; IOS 12.4(9)T

Trouble with CCME 4 and VIC2-2FXO; IOS 12.4(9)T
I am having trouble making outgoing call or answering incoming call.
When I try to call out from my IP 7961 phone, it fails with the message "unknown number".
For incoming call, it rings but when I pick up the call nothing happens,
Put the receiver back on hook, the phone carries on ringing. I am in UK
and just trying to set up test system with one analogue line. Any help will
be most appreciated. My config of the 2811 router is posted below. All calls ineternally works fine.
Thank you for your help.
hostname Test-CME
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 10.10.10.1 10.10.10.10
ip dhcp excluded-address 10.139.139.1 10.139.139.10
ip dhcp pool host
network 10.10.10.0 255.255.255.0
default-router 10.10.10.1
option 150 ip 10.10.10.1
ip dhcp pool data
network 10.139.139.0 255.255.255.0
default-router 10.139.139.1
dns-server 10.139.139.5
voice-card 0
no dspfarm
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
sip
header-passing
registrar server expires max 3600 min 3600
interface FastEthernet0/1
no ip address
no ip mroute-cache
duplex auto
speed auto
no shut
interface FastEthernet0/1.2
description ** Data VLAN **
encapsulation dot1Q 2
ip address 10.139.139.1 255.255.255.0
interface FastEthernet0/1.3
description ** Voice VLAN **
encapsulation dot1Q 3
ip address 10.10.10.1 255.255.255.0
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
tftp-server flash:S00104000100.sbn
tftp-server flash:TERM41.7-0-3-0S.loads
tftp-server flash:term61.default.loads
tftp-server flash:term41.default.loads
tftp-server flash:CVM41.2-0-2-26.sbn
tftp-server flash:cnu41.2-7-6-26.sbn
tftp-server flash:Jar41.2-9-2-26.sbn
tftp-server flash:term70.default.loads
tftp-server flash:term71.default.loads
tftp-server flash:cnu70.2-7-6-26.sbn
tftp-server flash:Jar70.2-9-2-26.sbn
tftp-server flash:TERM70.7-0-3-0S.loads
tftp-server flash:CVM70.2-0-2-26.sbn
control-plane
voice-port 0/3/0
connection plar opx 202
caller-id enable
dial-peer voice 1 pots
incoming called-number .
destination-pattern 9T
port 0/3/0
telephony-service
load 7914 S00104000100
load 7941 TERM41.7-0-3-0S
load 7961 TERM41.7-0-3-0S
load 7970 TERM70.7-0-3-0S
max-ephones 20
max-dn 40
ip source-address 10.10.10.1 port 2000
calling-number initiator
service phone videoCapability 1
system message MKC CME
url services http://10.10.10.1/voiceview/common/login.do
url authentication
http://10.10.10.1/voiceview/authentication/authenticate.do
time-zone 21
date-format dd-mm-yy
voicemail 600
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh music-on-hold.au
web admin system name admin secret 0 test
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
secondary-dialtone 9
create cnf-files
ephone-dn 1 dual-line
number 201
label 201
description Sarah
name Sarah
ephone-dn 2 dual-line
number 202
label 202
description Vitthal
name User2 Vitthal
ephone-dn 3 dual-line
number 203 secondary
label 203
description Neil
name User3 Neil
ephone 1
video
username "user1" password 201
mac-address 0018.18EE.947F
type 7961 addon 1 7914
button 1:1
ephone 2
video
username "user2" password 202
mac-address 0018.18BB.B973
type 7941
button 1:2
ephone 3
video
username "user3" password 203
mac-address 0018.1885.6BA2
type 7970
button 1:3

Hi
Please find enclosed debug attachment for voice ccapi and ephone. First, I called from outside. Extension 202 rings but when I answered on extension 202 nothing happens. Replace the rceiever and the pone starts ringing again.Second step. I tried to call out by dialing 9 and then number but after a while phone displays unknown number.
Thank you for your help.
Vitthal

Expansion Module screen too dark?

Hi,
Has anyone used expansion module? I have tried this product recently, everything works fine except the screen. I think the screen is too dark to see the speed dial on it. I have tried both 7914 and 7915, but got same result. How can tune it more easy to see? Thank you!

You can use the Contrast setting in the phone's settings button. The 7914 and 7915 are monochrome without backlighting so be sure you are not expecting something it does not provide.

Cisco Expansion Module 7916

I have an issue with the 7916 expansion module on a Cisco 7965 phone. The sidecar loads properly (wilt all the configured extensions) and the page 1 & 2 buttons on the bottom luminate correctly. However, the side LED buttons do not light when a line is in use. I can press an extension and it calls correctly but only briefly flickers green then does not light. I have switched sidecar, power supply and phone as well as looked at the configuration setting in CM. Any config/solution someone has come across that they may be able to help with? Thanks in advance for any information.

Hi Ronald.
Did you try to configure one of 7965 button as BLF speed dial?
Did it work?
Which version of CUCM are you running?
Which firmware 7965 is running?
Let me know
Regards
Carlo

Server Ports on Expansion Modules?

So I've seen in Cisco documentation and on some other places that the Expansion modules on the interconnects can NOT be used as server ports for the chasis?
So on a 6296 FI you can only use the fixed ports for downlink/server ports? So that means you could only get like 12 chasis fully connected with 8 per interconnect?
What do people generally use all of that expansion module space for? I just noticed in the emulator you could configure an expansion port as a server port, is that a bug?

Expansion modules allow Cisco UCS 6200 Series Fabric Interconnect to be configured as cost-effective 10-Gigabit Ethernet fabric interconnects and as I/O consolidation platforms with native Fibre Channel connectivity. The Cisco UCS 6248 UP has one slot for an optional expansion module.The Cisco UCS 6296 has three slots for an optional uplink expansion module. The expansion modules are hot swappable. Only the 16-port UCS E16UP expansion module using the small form factor pluggable plus (SFP+) interface is supported. I hope it will help.
http://www.cisco.com/en/US/docs/unified_computing/ucs/hw/6200/install/overview.html

Ringing line on expansion module cuts off assistants call

Hello all,
Here is the scenario.
Director Phone is a 9971, the assistants’ phone is a 9951 with an expansion module, which has the directors Line 1 and Line 2 extensions on buttons 1 and 2 of the module. If the assistant is on her handset or bluetooth headset and a call comes in for the director on either line, and she doesn’t answer the ringing line, her call is cutoff when the unanswered line is either transferred to voicemail or the call is terminated. I have tried a number of different fixes???, but nothing has corrected this issue. Does anyone have any input that may be helpful to help me resolve this?
Thanks, Eric

I have a customer experiencing the same issue, were you ever able to solve this?
Thank you
Doug

Expansion Module for IP Communicator

Hi All,
Please can someone confrim whether any expansion module is available for CIPC.
I havent come accross anything like this.
Thanks

No there is no such thing..
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"

How to configure 7916 expansion module

Hi
Can somebody show me, how to configure 7916 expansion module, it's the first time I worked with and i have just a blue screen when I connect it to 7965.
thanks for all

Hi Malek,
The steps are detailed here;
Attaching a Cisco Unified IP Phone Expansion Module
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/7_1/english/administration/guide/62614241set.html#wp1039513
Hope this helps!
Rob

Finding Line Expansion Module in use

Does anyone know how to find working Line Expansion Module's (7914, 7916)? I can find how many are configured but haven't been able to find modules that are actually in use (configured but not connected to a phone). Running UCM v9.1.2.

Hi
You'd have to look directly at the phone, well... at least at the phone status page.
Browse directly to the phone in this format:
http://x.x.x.x/DeviceInformationX
It will show you the firmware e.g <addonModule1>B016-1-0-4-2</addonModule1>
Or module type <addonModule1udi>KEM</addonModule1udi>
If you need to do that on all phones you need an app or script, I have an inventory tool that could easily be extended to grab those elements from all your phones in bulk, though that's not something it does at the moment. It's here : http://www.ipcommute.co.uk/5-/11-phone-operations-manager.html
Aaron

IE-3000 INDUSTRIAL SWITCH EXPANSION MODULES INSTALLATION

Dear all ,
I have recived an indurstrial switch ,IE-3000.problem is expansion modules does't get recognise from the main switch.I ahve given the power seperately to expansion modules seperately.But cannot see the POE light on.If I do " show ip inter bri" will not show added module's ports.I have tried with 4 modules.Same issue.Please help me if some one has installed previously.
Thanks

Dear all ,
I have recived an indurstrial switch ,IE-3000.problem is expansion modules does't get recognise from the main switch.I ahve given the power seperately to expansion modules seperately.But cannot see the POE light on.If I do " show ip inter bri" will not show added module's ports.I have tried with 4 modules.Same issue.Please help me if some one has installed previously.
Thanks

Expansion Modul 7914 with CCME 4.0?

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