Experia X - phone switches off even after charges 100%

I have an experia Z and even after charging the battery to 100% the phone switches off after I remove the charger. I have to keep the phone continuously on charging to ensure that it remains on. Is it a battery or a software issue?I have android software version 5.0.2 and phone model no is C6602.Please help...

I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Similar Messages

  • HT5934 my phone switched off  even 60% charge (pls send me problem)

    sir my phone is suddenly switched off even 60% charge
    pls send me problem
    regards for you
    venkata ramarao

    Try following these steps:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    (from http://support.apple.com/kb/TS2802 )

  • TS1559 My phone switches off and says charge! Even though its 30% charged

    My phone dies when its 30% charged

    Your problem is that you purchased your phone from a non-official source. When you do that, & you don't even live in the country you purchased the phone in, you're basically on your own. Apple won't help you, & neither will any of the authorized sources in India or Dubai.
    Sorry, but you're on your own here.

  • Lumia 720 drained so fast even after charging 100%...

     Hi all,
            I have Nokia Lumia 720 bought a couple of weeks before. I had an update done yesterday for nokia music. And today I have nearly 15% left. Is it something happened after the update? Please help. I am scared to charge again as the same kinda thing happened with my samsung galaxy y dous. Its motherboard is damaged. I dont want the same thing to happen to my new lumia.

    meerajpai wrote:
     Hi all,
            I have Nokia Lumia 720 bought a couple of weeks before. I had an update done yesterday for nokia music. And today I have nearly 15% left. Is it something happened after the update? Please help. I am scared to charge again as the same kinda thing happened with my samsung galaxy y dous. Its motherboard is damaged. I dont want the same thing to happen to my new lumia.
    after the update, some of the settings may have been altered. here are a few big holes i found causing my battery to drain...
    - wifi (should be off when not in use) settings> wifi
    - bluetooth (should be off when not in use) settings > bluetooth
    i also noticed when i travel (riding around the city or crossing country), the battery drains faster.. perhaps because the temperature is higher. but i think its more about the fone automatically trying to intercept netowrk signals from different cell sites as i move along.
    if you haven't yet, this is a good battery app...

  • My two months old IPhone5(AT n T) not receiving calls (quite a few times) even though signals are good,Because sometimes people are calling my landline and asking Is your phone switched off ? In fact network also good at that time.Any fix ?

    My two months old IPhone5(AT n T) not receiving calls ( quite a few times - Till now it happened around 15-16 times) even though signals are good,Because sometimes people are calling my landline and asking me that  Is your phone switched off ? Infact network also good at that time.Not sure about the problem.
    I contacted AT n T also and explained about the problem, They suggested to monitor few more days...whether it is real network issue or not. But I am very sure it is NOT network issue because one day I was waiting for my brother at my office open parking space, And i called my brother whether he is ready at his place so that i can go and pick him, but he told it takes sometime...and he told, he will call in 15 mins, So i was at the same location (NOT even moved 1 inch also ), just sitting and listening music and after 30 mins, I called him back and asked Still not ready, then he replied he was trying me from last 15 mins and it is going to voice mail , I got similar complaint from others as well. Today also my cousin called my landline and asked Is your phone switched off ? because i was trying to reach you but it is going to voice message, I saw the signals at that time, Signal strength is very good. I think there is some problem in Iphone5 may be LTE or something.
    Taking phone to next levels is good, But it should NOT hamper it's basic phone functionality ( Make calls, receiving calls, Voice mail etc ). Please let me know if any fix for this.

    You say it started on yours after upgrading to iOS 8.  I've been on iOS 8.0 for quite some time and only recently did this issue spring up. 
    The one thing I haven't tried is downgrading it back to iOS 7 (which would be a shame, but if it's the only answer...)
    I'll get back to you once I've tried that. 

  • Hi my girlfriend iphone 5 is switching off himself after few minutes of useing him.i was charged fully..there is the newest softwer plus is after restor to the factory settings...its showing flat battery but was charging full???

    hi my girlfriend iphone 5 is switching off himself after few minutes of useing him.i  charged him full then I install the newest softwer plus is after reset to the factory settings...its showing flat battery but was charging full???and still is switching off after some time.please help

    romifrommidleton wrote:
    Help some ideas thas what we askin all here...thanks anyway
    Do you not understand English? The "idea" we have given you is TO TAKE THE PHONE TO AN APPLE STORE OR AUTHORIZED SERVICE PROVIDER!!!
    If you want to follow the advice is up to you. No one here really cares what you do in the end.

  • IPad 2 switched off and not charging after iOS 7.1 update

    iPad 2 switched off and not charging after iOS 7.1 update. Pls help me. I have tested my charger. Its working in another device. But my iPad 2 is not charging with other adapters too. What to do??

    Hello, 92.romil. 
    Thank you for visiting Apple Support Communities.
    I would make sure you are using an Apple branded cable with your iPad.  If you are, the troubleshooting steps in the article below may help.  The steps listed below for the iPhone and iPod still apply to your iPad. 
    Resolving issues
    If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
    Inspect the connector at the bottom of the phone:
    Make sure that there are no bent pins in the connector.
    Make sure that the connector is free from debris.
    If there are bent pins or debris, please contact Apple Support.
    Otherwise, continue troubleshooting.
    Make sure that the outlet you're using works.
    Make sure that the Apple USB cable and Apple USB power adapter work.
    Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
    If the device still exhibits an issue, try turning your device off and then on again while connected to power.
    If the issue is persists, please contact Apple Support.
    iPhone and iPod touch: Charging the battery
    http://support.apple.com/kb/HT1476
    Cheers,
    Jason H.

  • HT5012 why my battery drop faster n my phone switch off although have 15% after upadate ios 7.1?

    why my battery drop faster n my phone switch off although have 15% after upadate ios 7.1?

    Battery optimization: http://www.apple.com/batteries/iphone.html
    Another article: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain

  • Am using provided AC charger to charge my iPad mini. After a while, I checked the device. The battery is no longer in charge mode. It is only 80% charged. When I touch the AC charger, it is hot. I need to switch off the AC charger to let it cool down bef

    I  am using 2 unit provided AC charger to charge my iPad mini. After a while, I checked the device. The battery is no longer in charge mode. It is only 80% charged. When I touch the AC charger, it is hot. I need to switch off the AC charger to let it cool down before continue to charge my iPad mini again. Of course it will be 100% charge but must make sure the AC charger is cool down completely. 
    I feel that the provided AC charger that is not suitable for our charging on iPad mini.

    I would book an appointment at an Apple Store, if you have one nearby, to have it looked at.
    Genius Bar: Preparing for Your Apple Store Appointment

  • HT201412 the iphone keep switching off even the battery is fully charged.

    please can you help me solve this problem? My iphone keep switchs off. even the battery is fully charged.

    some one should help....

  • Hi i am from india and i am using iphone 5 but i have problem with charging last 20 % suddenly my phone switched off every day and som heating when i am using internate pls help me where i can check whether my phone waranty is valid on expire

    hi i am from india and i am using iphone 5 but i have problem with charging last 20 % suddenly my phone switched off every day and som heating when i am using internate pls help me where i can check whether my phone waranty is valid on expire

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Phone switched off in Software update

    Hi,
    This is the first time I installed Nokia suite. It gave me massage that new software is available. I tried to install new software. During this process it tried to restart my phone. But my phone switched off and did not restarted again. After that my phone is not at all starting. I removed battery and re-inserted and tried many times. But still my phone not starting. I tried to charge battery(though it was already fully charged). But it is not even charging battery(or showing it is charging). Kindly suggest how can I restart my phone ?
    Thanks !!
    Amit

    Hi, I updated my nokia c7 symbian belle via air.( i remember there were 3 items- one of them is something like "windows application").
    During the update ,  i clicked 'ok' to restart my phone. Sadly, it didn't restart after that. it went switched off.
    whenever i try to switch on my phone,
      It first shows  'NOKIA' and shows some dots flashing at the bottom of the screen, as if it were going to switch on as  normal- but end up without restarting.. (Se the pictures below)
    -- What happened to my phone? what am I supposed to do to get it ok?
    Attachments:
    27032012225.jpg ‏797 KB
    27032012226.jpg ‏844 KB

  • HT1430 my iphone 4 stopped working suddenly....i held the on button and the home button at the same time and it cam on...is this a fault as i cant have my phone switching off randomly?

    my iphone 4 stopped working suddenly....it wouldnt charge or anything...i was told to push the on button and the home button at the same time and it came back on.
    is this a fault with the iphone????
    i cant have my phone switching off randomly...any help please...thankyou.

    sometimes it happens, a hard reset will sometimes solve the issue.
    If the issue starts happening more often, I would consider restoring the device to factory settings to install clean software. If the issue still persists after that, the device might need a hardware repair.
    More info on backing up and restoring the software: http://support.apple.com/kb/HT4137
    Good luck
    Stijn

  • PLZ help me!!!! N91 switching off itself after few...

    my nokia N91 4 gb got disconnected during software update which cause a severe damage.i take it to a software repairer who flash it but then he replied me that the IMEI is corrupted.then i took it to some one else who installed the software eventually by flashing 2.20 008,the latest version in my N91(Rm 43) but it is switching off itself after few hours.it sometime take 1 hour, some time half hour and some time 5 hours then switch off itself.it turns on again when i turn it on and works for same period and then again switch off.could u plz help me as i am in great trouble now.what to do now to repair it.when i went to the software repairer who repaired it.he replied that its the hardware fault.i was astonished to hear this as there was no problem before repairing the software.plzzzzzzzzzzzzzzzzzzzz help.

    hello,
    i am having the exact same problem. however i do nott know how it occured. the phone continues to shutdown by itself every few hours. i don't know what too  do
    pls help
    thanks
    peter

  • My iPhone 5 has totally died!! Even after charging it all night it won't come on!!

    Help!! My phone has totally died, black screen even after charging it using two different chargers!!

    It may be the charging cable that is faulty. Try another one.

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