Experience slow file server performance

Hi all,
currently we are expecting some strange problems with our fileserver. It is a Windows Server 2012 server with newest hardware. After one to two weeks uptime, Windows 7 clients cannot load their explorer window. It takes a huge time while the green bar in
the address bar is trying to load the explorer overview and finally stops with a blank explorer window.
The shares can still be accessed through UNC commands and the fileserver can be reached with a ping command. This error doesn't occur when opening the explorer window on another server.
On the fileserver I can see a lot of open files called "\msftewds".
I have found an article of microsoft describing this problem but there was no final solution for me:
http://support.microsoft.com/kb/822219/en-us
The only workaround for the moment is to restart the server (what is not that easy because it's productive). After a restart the "\msftewds" files are gone in the open files overview.
Appreciate any help. :)
Best regards
Dennis

Hi Dennis,
From the description a lot of open files exist which seems to be the cause. Instead of reboot, please test to manually kill these processes in MMC - Share Folders - Open Files and see if the performance will back to normal.
If so, try to find out the exact process which locked these files. Meanwhile please help collect a screenshot of open files for helping us understand the current situation.
Meanwhile we have a forum FAQ which provided most general steps to troubleshoot network performance related issue. Please see if it could help.
If you have any feedback on our support, please send to [email protected]
I tried to kill all of the open "\msftewds" files. They disappeard and then came back again. I was
unable to kill them.
How can I find out which process is locking an opened file? I'm sorry but at the moment I can't give
you a useful screenshot because at the moment we are fine with the fileserver. As soon as the problem will be back I'll upload a screenshot.

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From the description a lot of open files exist which seems to be the cause. Instead of reboot, please test to manually kill these processes in MMC - Share Folders - Open Files and see if the performance will back to normal.
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I tried to kill all of the open "\msftewds" files. They disappeard and then came back again. I was
unable to kill them.
How can I find out which process is locking an opened file? I'm sorry but at the moment I can't give
you a useful screenshot because at the moment we are fine with the fileserver. As soon as the problem will be back I'll upload a screenshot.

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Hardware Information:
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          1 2.6 GHz Intel Core i7 CPU: 4 cores
          16 GB RAM
Video Information:
          Intel Iris Pro - VRAM: 1024 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
          OS X 10.9.1 (13B3116) - Uptime: 1 day 20:52:39
Disk Information:
          APPLE SSD SM1024F disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209,7 MB
                    Macintosh HD (disk0s2) /: 999,7 GB (797,68 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Internal Memory Card Reader
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Apple Internal Keyboard / Trackpad
          Logitech USB Mouse
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          org.virtualbox.kext.VBoxDrv          (4.1.8)
          org.virtualbox.kext.VBoxUSB          (4.1.8)
          com.avatron.AVExVideo          (1.7 - SDK 10.8)
          net.telestream.driver.TelestreamAudio          (1.0.4 - SDK 10.6)
          com.avatron.AVExFramebuffer          (1.7 - SDK 10.8)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded]          com.adobe.fpsaud.plist
          [loaded]          com.barebones.textwrangler.plist
          [loaded]          com.google.keystone.daemon.plist
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          [loaded]          org.gpgtools.gpgmail.patch-uuid.plist
          [loaded]          org.macosforge.xquartz.privileged_startx.plist
Launch Agents:
          [not loaded]          com.adobe.AAM.Updater-1.0.plist
          [loaded]          com.google.keystone.agent.plist
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          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 11.9.900.170 - SDK 10.6
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 4.9.1.16010
          npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
          googletalkbrowserplugin: Version: 4.9.1.16010
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User Internet Plug-ins::
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          Google Earth Web Plug-in: Version: 7.1
Bad Fonts:
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Old applications:
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How to enable and disable SMBv1, SMBv2, and SMBv3 in Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows 8, and Windows Server 2012
http://support.microsoft.com/kb/2696547/en-us
Warning: We do not recommend that you disable SMBv2 or SMBv3. Disable SMBv2 or SMBv3 only as a temporary troubleshooting measure. Do not leave SMBv2 or SMBv3 disabled.
Best Regards,
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We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

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I suggest you disable all third party applications like Anti-Virus application to test if it could reduce the waiting time when accessing a file.
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DFS Slowness when Opening Microsoft Documents and Excel Spreadsheets
http://social.technet.microsoft.com/Forums/windowsserver/en-US/61ec9a99-0027-44cb-815c-0da9276c1c96/dfs-slowness-when-opening-microsoft-documents-and-excel-spreadsheets?forum=winservergen
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http://social.technet.microsoft.com/Forums/windows/en-US/c8ddb65f-8a17-4cee-afd4-dfc09e99d562/opening-files-over-network-takes-long-time?forum=w7itpronetworking
opening folder or file takes over a minute on Windows 2008R2 File server
http://social.technet.microsoft.com/Forums/windowsserver/en-US/b9aa98c4-3ef7-4e6d-810d-6099e72b33f6/opening-folder-or-file-takes-over-a-minute-on-windows-2008r2-file-server?forum=winserverfiles
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Aug 23 16:53:12 clt2.shookkelley.com kdc[63]: Need to use PA-ENC-TIMESTAMP/PA-PK-AS-REQ
Aug 23 16:53:12 clt2.shookkelley.com kdc[63]: AS-REQ testuser@LKDC:SHA1.1172A865B2035B9AB5123D3FC3125FEC24920152 from local-ipc for krbtgt/LKDC:SHA1.1172A865B2035B9AB5123D3FC3125FEC24920152@LKDC:SHA1.1172A865B20 35B9AB5123D3FC3125FEC24920152
Aug 23 16:53:12 --- last message repeated 1 time ---
Aug 23 16:53:12 clt2.shookkelley.com kdc[63]: Client sent patypes: ENC-TS, REQ-ENC-PA-REP
Aug 23 16:53:12 clt2.shookkelley.com kdc[63]: ENC-TS pre-authentication succeeded -- testuser@LKDC:SHA1.1172A865B2035B9AB5123D3FC3125FEC24920152
Aug 23 16:53:12 clt2.shookkelley.com kdc[63]: Client supported enctypes: aes256-cts-hmac-sha1-96, aes128-cts-hmac-sha1-96, des3-cbc-sha1, arcfour-hmac-md5, using aes256-cts-hmac-sha1-96/aes256-cts-hmac-sha1-96
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Aug 23 17:01:53 clt2 kernel[0]: Sandbox: xpcd(300) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.84
Aug 23 17:01:54 clt2.shookkelley.com Mail[633]: Using V2 Layout
Aug 23 17:01:54 clt2.shookkelley.com librariand[635]: MMe quota status changed: under quota
Aug 23 17:02:23 clt2.shookkelley.com com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] (2,0)
Aug 23 17:02:23 clt2.shookkelley.com com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Library/PrivilegedHelperTools/com.apple.serverd' [78] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] (100000,0)
Aug 23 17:08:19 clt2.shookkelley.com com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] (2,0)
Aug 23 17:08:19 clt2.shookkelley.com com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Library/PrivilegedHelperTools/com.apple.serverd' [78] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [94] (100000,0)

Extremely slow file transfer from wifi server to MacBook Pro

I am experiencing extremely slow file download speeds from my wifi server to my MacBook Pro. I have just carried out a test - transferring a 16.5Mb folder took 8 mins, 24 secs. Transferring the same folder to my iMac G5 takes less than 3 seconds. Also, copying the same folder from my MacBook Pro to my wifi server only takes 22 seconds. Any suggestions PLEASE!!!!!

Try getting it on the Mac using something other than iPhoto.
In Windows, it would simply be a matter of opening Explorer and copying the file(s). I'm fairly certain that Mac has a similar feature, but I'm not familiar with Macs.
Not really an iPhone issue... more of an issue with the application being used to import the file.

Connection to file server slow and unreliable after upgrading to Leopard

I have a client with a G5 PowerMac (3 GB memory) who has been connecting reliably to a network file server (Windows based) at her company for years. Upon upgrading to Leopard the connections is slower. Or, rather, opening the root level directory is fast. The second level folder is fast. The third level is fast. Beyond that she gets the spinning cursor and it can take a long time to open, even if there are only a couple files inside. Also, navigating back to the first level I see a spinning cursor and "Connecting..." as though the Mac had lost connection with the file server simply by opening the volume. Sometimes she has to Force Quit the Finder (which reports "not responding". Weird. Any ideas out there?

Hi Greg,
It was my second visit to this company, and it was for something else that I was focussed on. I don't know what kind of server they are running. It's a PC house running Exchange servers so it's probably some kind of Microsoft system. If the problem persists I'l get more info next week when they reopen after the holiday.

Experience slow file server performance

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