Experienced IT consultant - but confused...

I have several IT clients for whom I manage their computers/networks remotely. I have their dynamic hosts setup along with the appropriate ports forwarded so that I have access from anywhere. My issue is that sometimes, depending on my location info (Current Status, Info, Application, User, etc) sometimes is available on each computer and sometimes it's not. In fact, sometimes it tells me that the computer is offline - yet I'm still able to view/control it. This same problem occured before I upgraded to ARD 3.
For example, in one location I have a semi-complex setup involving a cable modem, a wired router, and two AX's w/ some ports forwarded. When I'm online at that location, I'm able to access see all my clients' info remotely - and even upgrade their client software! When I'm connected from a simple setup at a different location (cable modem with one AX), I can't see any info or upgrade any client software...but I can take control or and view their computers.
So what gives? Any thoughts on the subject would be much appreciated...

My first suggestion would be to check the routers/firewalls at your locations to make sure TCP and UDP port 3283 is open. Observe and control uses a different port (5900, the VNC port), so it's entirely possible to be able to view or control a system but, if 3283 is blocked, not be able to do anything else.

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