Expert Advice needed please.

Question

Ok, so i have had over 30 phone calls to BT and after 6 weeks and a new contract i have exactly the same speed on my broadband as i had with my Old 20CN even now im on a new 21CN line.
For 3 years ive had about 6.5-7.0 MB download and 448 upoload.
I have now the same download and the upload is alot more near 1mb.
The only reason i need an explanation is i have had 2 engineer visits, on both occasions they stated that after a new contract and being put on the new 21CN network i should expect to get approx double my old speed , eg about 12 mb.
I had them check all my equipment etc, im connected directly into my master socket.
Ethernet cable etc.
I have had a stable connection at 6.5 mb for the last 11 days and i have just reset the Homehub(homehub 3) to see if it improved, it did go up to about 7mb.
I will list my details from the homehub below. I need someone to please explain why i cannot get speeds near my neighbours? I feel im being capped or is there another reason ??
Bear in mind i have just reset the hub after 11 days, i have had stable connections for sometimes 3 months without connection loss prior to this 21cn thingy.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:24:58
Downstream:
7.055 Mbps
Upstream:
1.125 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.1 dB / 6.1 dB
Line attenuation (Down/Up):
34.5 dB / 19.1 dB
Output power (Down/Up):
20.2 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
25 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
17 / 7
Error Seconds (Local/Remote):
20 / 0

Answer 1

You are only responsible from the master socket. When it enters your house, does it go via any intermediate connection blocks before it reaches your master socket?
 The attenuation figure for 21CN equipment (ADSL2+) is calculated at a slightly higher frequency, so the loss tends to be slightly greater. Nothing to worry about, as ADSL2+ uses a much larger frequency range (up to 2MHz).
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.