Expert Care Protection Plan

What is this if not totally useless? I have paid for it for months and now need to use it and cannot only get someone on the
phone, when I finally do, they want only info re: phone replacement or repair. What about all the electronics in my home that
are suppose to be covered? Has anyone had this plan and been able to use it? If so, how?

I am not sure, but from the TOS at
https://www.verizon.net/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_policies&id=PTSTOS
The Service is for incident-specific troubleshooting and problem resolution, and specifically excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Windows® 95 and earlier versions of Windows; v) support for Mac operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product; or vii) upgrades of firmware, software, operating systems, or applications.
By excludes, they mean they can not help with the issue(s) listed.
For example, need help with Windowd 95? Verizon Expect care, will not help you.
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Similar Messages

  • What is the difference  between apple care protection plan and apple care

    What is the difference between apple care protection plan and apple care +

    apple care protection plan
    That is the extended warranty (total of 3 years including the standard warranty for the first year) for any Mac computer.
    apple care +
    That is the extended warranty (total of 2 years including the standard warranty for the first year) for any iDevice (iPad, iPhone, etc).
    For either, the standard warranty is usually referred to as hardware warranty (not Applecare); see an example for the warranty for an iMac:
    http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html
    whereas the extended Applecare is referred to as that:
    http://www.apple.com/legal/sales-support/

  • Activating my macbook pro 13" Apple Care protection plan

    I purchased my macbook pro 13" in February 2011 from JBHIFI. I have not been using my laptop much and only recently opened up the original box for the laptop and found the apple care protection plan I had purchased with it, however not activated.
    And so, I've tried activating it online providing registration & serial numbers, however it says the following when I try and activate it;
    "We apologize for any inconvenience, but registration for this product requires additional documentation. Please submit your proof of purchasefor review by Apple. If your registration is accepted, your product will be covered."
    - I click submit your proof of purchase
    - which then asks me "Please provide your mailing address and describe the reason for your submission."
    After that it then asks me to provide the following information...
    Gather your sales receipt (with the receipt number, product description, original date of purchase, and reseller details).
    Gather the documentation that includes the agreement number for your AppleCare product, if applicable.
    Tell us how you want to send your proof of purchase.
    The problem is, i NO longer have the receipt, and so can not pass this stage. Why is the registration process being difficult for me?
    If it helps, I tried registering over and over, not realising I had been pressing 1 key wrong (about 4 times).
    Help would be appreciated, thanks.

    ah... I'll have to wait till tomorrow... they are closed today.
    (Australia).

  • My MacBook Air is not being listed under the My Products tab after adding the Apple Care Protection Plan

    I purchased my MacBook Air from US in December 2013, my company paid for it, so it got listed under their account earlier. So I asked them to remove it from there account and then I added it back to my profile in January 2014. Then it was listed under My Products tab in the My Support Profile page. Later I bought Apple Care Protection Plan for this MBA, and registered that plan with my MBA's serial number and soon after that, MBA vanished from My Products. I thought it might take some time for it to get listed back again after adding the protection plan, but it didn't appeared for quite a long time and so now I am opening this support ticket.
    Now whenever I try to add my MBA again by clicking Register New Product, I am getting "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?" How can I get my MBA back into my profile?

    AppleCare does not cover accidental damage, but try taking it to an Apple Store and see what they say!

  • I use Pro Logic 9 and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

    I use Pro Logic 9.1.8.  and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

    Old saying applies here most of the time......
    "If it ain't broken, don't fix it"
    I choose to use LP9 with Snow Leopard myself (10.6.8 and 9.1.6) for most of my commercial work simply because I find that combo very stable and provides the best overall performance for my setups here... but I am also using LPX with Mavericks as part of my client support and that works fine too although with a drop in performance due to the heavier demands made on the hardware by the newer OS X and LPX graphic routines for example..

  • My apple care protection plan expires in december would I be able to buy another term online?

    My apple care protection plan expires in december would I be able to buy another term online?

    yes i understand but i meant when it is close to its experie date i want to buy more coverage for my iphone, because i beleive i can only but more coverage/warranty if it is still in the covered period otherwise i can not purchase addition coverage for another term,  thanks for the eads up

  • Explain me about Apple care protection plan validity and coverage in india

    Explain me about Apple care protection plan validity and coverage in india

    From what I have read in the past, because India has no formal Apple stores and relies on a  re-seller system that hardly justifies the name, getting warranty service is difficult.   Those who sell Apple products tend only to service the products they have sold.    If you import a Mac, for example, the value of the international warranty appears to be at the whim of these re-sellers and I have seen many examples where they simply delay any service almost indefinitely.   All you can do is make a nuisance of yourself with Apple's head office and hope they will put pressure on these errant sellers.
    The problem, it appears, is that the Indian government will not allow foreign companies to hold a controlling interest (or more than 50 %) of the shares ... as a result, I read, Apple will not open their own stores.

  • We're sorry, an error has occurred while processing the request. Please try again. that error comes when i registred the apple care protection plan plzz suggestion me

    We're sorry, an error has occurred while processing the request. Please try again. that error comes when i registred the apple care protection plan plzz suggestion me

    Call AppleCare.

  • Apple care protection plan for macbook pro with retina display

    hi!!! i recently purchased macbook pro with retina display. Im curious about the apple care protection plan to extend the warranty of my macbook. I would just like to ask if the apple care protection plan includes battery replacement w/in  the next 2 yrs?

    it is like car insurance. You purchase it hoping to never need it. But thank your lucky stars for having it after the sheet metal goes CRUNCH!
    BTW, AC needs to be activated while the base warranty is in effect. This means you can wait till the last month or so and avoid having to plonk all the cash up front.

  • Colorware for nano voids your Apple Care Protection Plan

    I just wanted every one to know if you purchase a Nano from Apple and then go
    to ColorWare to get it colored, you void your Apple Care Protection Plan,which
    extends your coverage for and additional 2years compared to ColorWare extended 1year.
    I was just about 2 send my Nano off,until i got this info.
    This is to bad,cause i really like the colors,but i already paid for the Apple Care Plan.
    G5   Mac OS X (10.4.4)  

    Go to an Apple Store or call Apple.
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    You cannot have registered the product, opened the box, nor can it already be in effect. If it is in effect, then follow Niel's link.

  • UPC rebate help/apple  care protection plan

    I'm confused as to which UPC they want. It's the one with the serial/part numbers right?
    There are like 3 or 4 labels on my box.
    And on my Ipod, do they want me to cut out the little tiny UPC label to the Ipod box? (i could only find a shipping label on the actual cardboard box that it came in.)
    All these random labels are confusing me.
    Also, with the apple care protection plan, it came with a CD. do i need to install that onto my computer, or is it just a back up cd?
    help would be appreciated!

    called the apple store and figured it out.
    thanks.

  • Lost Apple Care Protection Plan

    hello, I just purchased my macbook pro just a couple of weeks ago and recently received my apple care protection plan just a couple of days ago. In the midst of packing for college, I have lost all the information contained in the plan package mailed to me. I was wondering if Apple can send me another one. If so, how can I obtain another package of the protection plan containing the CD and other valuable information?
    Thank you in advance,

    if you call them and explain your situation, i'm sure they'll send you another one. however, even without your physical applecare package, apple already has a record of your applecare plan. the applecare number is 1-800-275-2273.
    also, goto the apple support site and on the bottom righthand side, you can enter your macbook serial number and it will tell you how many days you are covered under applecare.
    so in conclusion, you really don't need the physical proof of the applecare since they already have a record of it.

  • My ipod screen has a little scratch going across it...is this covered in the Apple Care Protection Plan?

    My ipod screen has a little scratch going across it...is this covered in the Apple Care Protection Plan?

    No.

  • Can I purchase the "old" Apple Care Protection Plan for the iPhone 5S?

    Hi community,
    I have an iPhone 5S since day one of launch (september 20th 2013) and I want to purchase an Apple Care Protection Plan for it.
    As I remember it's possible to purchase it as long as the 1-year-warranty is running, so my time is limited :-)
    It seems as if the "old" Protection Plan doesn't exist anymore, there's only AppleCare+ for purchase.
    My problem is that AppleCare+ can only be purchased 30 days after the purchase of a new iPhone.
    Am I still able to get the "old" Protection Plan with the same conditions or is there no chance?
    Thanx-a-lot in advance!

    Call Apple care in your country they should advise you if you can purchase as you seem to have fallen between the two Plans if AppleCare+ was announced in your Country after the date you purchased your iPhone 5S
    Contact Apple for support and service

  • Why cant i register my apple care protection plan

    why cant i register my apple care protection plan? I have a macbook pro 13'

    AppleCare Support:    http://www.apple.com/support/applecare/contact/
    Best.

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