Expert Day...what a disappointment!!

I was happy to hear that HP was going to have an Expert Day forum so I was looking forward to finally getting some much needed help for my printer issue. But that is not the case here, no expert and in fact no one has replied to my post!! So what gives?? Where is the help? Your phone tech support in India was a waste of my time as well. Is this any way to treat a repeat customer? Way to go HP!

Yeah, me too. Wonder what we're doing wrong?

Similar Messages

HP Expert Days: What is it and Schedule of Events

Schedule of Expert Day Events
What is HP Expert Day?
Expert Day is an event when HP product team members and other employees join our online HP Support Forums to answer your toughest technical questions, even for products that are out of warranty. Expert Days give you a chance to talk directly with the people who designed and made the HP products you’re using, or who wrote the manuals for them.
This event has been called the “Super Bowl” of expert assistance, providing you with a day of free access to a wealth of internal and external technical experts. We always have employee Experts (signified by the HP label) on the forums, but on Expert Day, employee Experts are joined by many other HP employees to help get your problems resolved.
The HP Expert Day events take place in several languages around the world and typically last 8-24 hours.
Why should you come to Expert Day?
Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This is your chance to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Set up a Wireless network;
Tweak your product to increase performance;
Safeguard your PC from viruses and spyware;
Choose the right video card, power supply, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
And, best of all, it’s FREE.
How do Expert Day events work?
Come to the Forum and post your questions. More than 150 experts will be on the Boards and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
If you need assistance using the forum, there are tips and tricks here and helpful support videos here.
See below for details on all of the upcoming HP Expert Day events.
+++++++++++++++++++++++++++++++++++
Upcoming Expert Day Events:
Expert Day in English (Consumer) - May 20-21, 2015
Expert Day in English (Enterprise Business) - May, 2015
Expert Day in French - May, 2015
Expert Day in German - May, 2015
Expert Day in Portuguese - May, 2015
Expert Day in Spanish - May, 2015
Expert Day in S. Chinese - May, 2015
Past Expert Day Events:
Expert Day in English (Consumer) - January 14, 2015
Expert Day in English (Enterprise Business) - January 14, 2015
Expert Day in Korean - January 15, 2015
Expert Day in Simplified Chinese - January 15, 2015
Expert Day in English (Consumer) - August 27-28, 2014
Expert Day in English (Enterprise Business) - August 27-28, 2014
Expert Day in French - August 27, 2014
Expert Day in German - August 27, 2014
Expert Day in Portuguese - August 27, 2014
Expert Day in Spanish - August 27, 2014
Expert Day in Korean - August 28, 2014
Expert Day in S. Chinese - August 28, 2014
Expert Day in English (Consumer) - May 14-15 2014
Expert Day in English (Enterprise Business) - May 14 2014
Expert Day in French - May 14 2014
Expert Day in German - May 14 2014
Expert Day in Korean - May 15 2014
Expert Day in Simplified Chinese - May 15 2014
Expert Day in English (Consumer) - January 15-16, 2014
Expert Day in English (Enterprise Business) - January 15-16, 2014
Expert Day in Korean - January 16, 2014
Expert Day in Simplified Chinese - January 16, 2014
Windows 8.1 Expert Day in English (Consumer) - December 5, 2013
MacOS Expert Day in English (Consumer) - November 6, 2013
Expert Day in English (Consumer) - September 10-11, 2013
Expert Day in English (Enterprise Business) - September 10-11, 2013
Expert Day in Korean - September 11, 2013
Expert Day in Simplified Chinese - September 11, 2013
Expert Day in French - September 18, 2013
Expert Day in German - September 18, 2013
Expert Day in Portuguese - September 18, 2013
Expert Day in Spanish - September 18, 2013
Expert Day in English (Consumer) - May 8-9, 2013
Expert Day in English (Enterprise Business) - May 8-9, 2013
Expert Day in French - May 8, 2013
Expert Day in German - May 8, 2013
Expert Day in Korean - May 9, 2013
Expert Day in Portuguese - May 8, 2013
Expert Day in Simplified Chinese - May 9, 2013
Expert Day in Spanish - May 8, 2013
Expert Day in English (Consumer) - January 9-10, 2013
Expert Day in English (Enterprise Business) - January 9-10, 2013
Windows 8 Expert Day in English (Consumer) - November 28, 2012
Windows 8 Expert Day in English (Enterprise Business) - November 28, 2012>
Expert Day in French - November 7, 2012
Expert Day in German - November 7, 2012
Expert Day in English (Consumer) - September 20-21, 2012
Expert Day in English (Enterprise Business) - September 20-21, 2012
Expert Day in Korean - September 20, 2012
Expert Day in Simplified Chinese - September 20, 2012
Expert Day in Portuguese - September 5, 2012
Expert Day in Spanish - September 5, 2012
MacOS Expert Day in English (Consumer) - August 15, 2102
Expert Day in English (Consumer) - April 18-19, 2012
Expert Day in English (Enterprise Business) - April 18-19, 2012
Expert Day in French (Consumer) - April 18, 2012
Expert Day in German (Consumer) - April 18, 2012
Expert Day in Portuguese (Consumer) - April 18, 2012
Expert Day in Spanish (Consumer) - April 18, 2012
Expert Day on January 11-12, 2012, in English (Consumer)
Expert Day on January 11-12, 2012, in English (Enterprise Business)
Expert Day on January 12, 2012, in Korean
Expert Day on January 12, 2012, in Simplified Chinese
Expert Day on September 21-22 in English (Consumer)
Expert Day on September 21-22 in English (Enterprise Business)
Expert Day on September 21 in Portuguese
Expert Day on September 21 in French
Expert Day on September 21 in German
Expert Day on July 21, 2011 in Simplified Chinese
Expert Day on July 21, 2011 in Korean
Expert Day on July 20, 2011 in Spanish
Expert Day on June 8, 2011 in French
Expert Day on April 26-27, 2011 in English (Consumer)
Expert Day on April 26-27, 2011 in English (Enterprise Business)
Expert Day on April 28th, 2011 in Simplified Chinese
Expert Day on January 11-12, 2011 in English
PC Expert Day on June 1-2, 2010 in English
Printing Expert Day on April 20-21, 2010 in English
Windows 7 Expert Day in 2009 in English
PC Performance Expert Day on September 29, 2009 in English
Improve Your PC’s Performance Expert Day on June 1, 2009 in English
HP's Mac Printing Experts here in English Sept 9, 2009
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

You can also run Apple Hardware Test in Extended Mode to test it. Neither that nor a PRAM reset will affect your data. I suspect if it finds it the result will be a graphics card failure. You can also take it to your local Apple Store or AASP for professional evaluation. IMHO if it's the graphics card you may want to consider replacing the computer. FWICT it appears to be 4+ years old so it's probably time.

Expert Day is a disappointing failure.

Asked a question, got a single WRONG answer from an "Expert" and that was that.
I messaged the "Expert" that had answered and pointed out that his answer was (quite easily) provably incorrect, and he replied "It's only your opinion."
This is the level of "Expert" we get from HP.

I am also dissapointed with the new layout they are using here in the community forums. I always thought that HP's were maybe the best of any prebuilt manufacturer but not any more, I don't know what they were thinking when they change the layout.
Please revert to the old format/layout.

Questions about your new HP Products? HP Expert Day: January 14th, 2015

Thank you for coming to Expert Day! The event has now concluded.
To find out about future events, please visit this page.
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have experts online to help you out.
So, what is HP Expert Day?
Expert Day is an online event when HP employees join our Support Forums to answer questions about your HP products. And it’s FREE.
Ok, how do I get started?
It’s easy. Come out to the HP Support Forums, post your question, and wait for a response! We’ll have experts online covering our Notebook boards, Desktop boards, Tablet boards, and Printer and all-in-one boards.
We’ll also be covering the commercial products on the HP Enterprise Business Community. We’ll have experts online covering select boards on the Printing and Digital Imaging and Desktops and Workstations categories.
What if I need more information?
For more information and a complete schedule of previous events, check out this post on the forums.
Is Expert Day an English-only event?
No. This time we’ll have experts and volunteers online across the globe, answering questions on the English, Simplified Chinese, and Korean forums. Here’s the information:
Enterprise Business Forum: January 14th 7:00am to 12:00pm and 6:00pm to 11:00pm Pacific Time
Korean Forum: January 15th 10am to 6pm Korea Time
Simplified Chinese Forum: January 15th 10am to 6pm China Time
Looking forward to seeing you on January 14th!
I am an HP employee.

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day - January 15-16, 2014: Got questions? Ask the Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your HP notebook, tablet, desktop PC, printer, or all-in-one?
Well we’ve got answers.
Experts will be on the notebook, desktop, tablet, and printer and all in ones boards ready to answer your questions from Wednesday, January 15th 7:00am to Thursday, January 16th 7:00am Pacific Time.
How the day works:
Come to the Forums and ask your tough technical or pre-purchase questions. More than 250 experts will be on the Forums and will do their best to help you out. An online conversation will be born!
Why should you come to the Forums?
Whether you own a Slate7 Extreme tablet, HP Spectre laptop, an HP home desktop computer, a Split x2 hybrid, an Envy all-in-one printer, or an HP Chromebook, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Tweak your product to increase performance;
Set up a Wireless network;
Troubleshoot the issue you are having;
Use the tools built into your product that can make it run better and fix common problems;
Get the most out of Win8 – learn tips and tricks;
Ensure you have the correct print driver;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Get productive with your new HP android tablet or other device;
Safeguard your PC from viruses and spyware;
Get your HP all-in-one printer working with your Apple computer, iPhone, or iPad;
Upgrade to Windows 8.1 or Mavericks MacOS;
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
In addition to the Consumer Forum, Expert Day will also be occurring here:
Enterprise Business Forum (January 15th from 7:00am to January 16th 7:00am Pacific Time)
Korean Forum (January 16th - 10am to 6pm Korea Time)
Simplified Chinese (January 16th - 10am to 6pm China Time)
Looking forward to seeing you on January 15th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day – Got Questions? We have answers! Sept 20-21, '12.

Check out the Expert Day event on the HP Support Forums!
On September 20-21, HP Experts will be on the forums to help real time with any questions you have about your HP product. Do you have questions about Mac OS X, iOS and AirPrint™ for HP products and peripherals? With the introduction of Apple’s new OS X Mountain Lion, we’re ready to help with set-up, installation and general HP compatibility questions all day long.
For 24 hours, HP employees and other product experts world-wide will monitor the forums answering your questions as soon as they come in. And it's free!
This event is available in the following languages and times:
·         English: 7am on Thursday, September 20th, until 7am on September 21st (Pacific Daylight Time)
·         Korean: Thursday, September 20th, 10am until 6pm (Korea Time)
·         Simplified Chinese: Thursday, September 20th, 10am until 6pm (China Time)
For more details on this event, see: Expert Day September 20-21 - HP Support Forum. Expert Day will also be taking place on the Enterprise Business, Korean, and Simplified Chinese Forums.
How often do you get to directly ask HP questions about your products, and do it for FREE?
Hope to see you at HP Expert Day!
I work with HP but my posts and opinions are my own.

1. Can i have multiple condition records for a condition table?
Yes. This is possible as we can maintain future change in price in advance.
2. Can two condition types share a condition table?
Yes.
3. What happens to the value of the condition type which is marked for both the header and the item simultaneosly?
Item level has precedence.
4. Can an access have multiple condition tables?
Yes.
7. Where are the tax codes defined? and for which entity/level?
Tax Code are defined in Transaction Code: FTXP
8. How are tax codes assigned to a country?
It is done in Excise Setting.
10. Can you do picking in the order? if so how?.
No. It is done in Delivery.
12. Can the shipment be created automatically?
No.
13. What happens to the material listing/exclusion if payer is different from sold to party?
It will be based on Sold to Party.
15. When one picks a delivery, does it update the order item status?
Yes.
19. Are there any blocks possible at the schedule line level?
Yes. Delivery Block
22. Can one condition type have multiple access sequence?
No. It can have only one Access Sequence. Header and Manual Condition Type do not have Access Sequence.
Regards,
Rajesh Banka

HP Expert Day - Sept. 20, '12: Your Chance to ASK THE EXPERTS!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Thursday, September 20th 7:00am to Friday, September 21st 7:00am Pacific Daylight Time.
How the day works:
Come to the Forums and ask your questions. More than 250 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Tweak your product to increase performance;
Troubleshoot the issue you are having;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems;
Find out how upgrading to the latest Mountain Lion Mac OS release will affect print drivers;
Ask pre-release questions about Windows 8.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (September 20th from 7:00am to September 21st 7:00am PDT)
Korean Forum (Date & Time TBD)
Simplified Chinese Forum (Date & Time TBD)
Hope to see you on September 20th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day - April 18, 2012: Got Questions? Ask the HP Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, April 18th 7:00am to Thursday, April 19th 7:00am Pacific Standard Time.
How the day works:
Come to the Forums and ask your questions. More than 200 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Tweak your product to increase performance;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (April 18th from 7:00am to April 19th 7:00am PDT)
French Forum (April 18th – 10am - 8pm Central European Time)
German Forum (April 18th – 10am - 8pm Central European Time)
Portuguese Forum (April 18th – 9am - 7pm Brasilia Time)
Spanish Forum (April 18th – 9am - 7pm Buenos Aires Time)
Hope to see you on April 18th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day - Jan 11, 2012: It's Your Chance to Ask the Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We have answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, January 11st 7:00am to Thursday, January 12nd 7:00am Pacific Daylight Time.
How the day works:
Come to the Forums and ask your questions. More than 200 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Tweak your product to increase performance;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (Jan 11th from 7:00am to Jan 12th 7:00am PDT)
Simplified Chinese Forum (Jan 12th – 10:00am to 6:00pm China Time)
Korean Forum (Jan 12th – 10:00am to 6:00pm China Time)
Hope to see you on January 11th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Here is the transcript of the chat event on improving PC performance.
Please note that I have altered the transcript so that follow up questions are included in the logical order.
I am in the process of planning the next chat event. I would love to hear what topics would interest you, what day of the week and time is best for you, and if you think an hour is too long.
So, if you get a minute, please let me know.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

Have questions? We have answers! Jan .11, 2011 Expert Day

Thank you for coming to Expert Day – the event has now concluded.
To learn about future HP Expert Day events, click here.
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
+++++++++++++++
Welcome!
We are glad you came to Expert Day. There are more than 150 experts available to share their insights with you.
How the event will work:
Our team of experts will be monitoring the printer and all in ones, notebook, and desktop boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our experts out on the Forum.   If they have the label “Pro” under their names, they are HP employees. If they have the word “Expert” under their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us the better we will be able to assist you. Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem. The experts may need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our experts are even planning on logging in to help you from their homes!
Expert Day will also be taking place on the Commercial, Simplified Chinese, and Korean forums.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
We look forward to hearing from you!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

MemphisBelle wrote:
Dear Mr. Matthews:   The time frame was noon on the 11th to noon on the 12th. Yes, that's 24 hours, all right. But wouldn't a lot of people have thought it would encompass workdays on the 11th and 12th? (8 - 5, etc)
Had I known the clock started ticking at 1200 hours on the 11th and stopped at 1200 hours the 12th, I might have received some assistance.
The "Expert Days" event are held a few times a year and bring in an extra hundred or more experts from HP and other areas. While there are more experts on hand on these days (and more people here posting questions) the forums are open 24/7/365. There are experts here every day answering questions. But if you do not post a question you will not get a reply....
Find an appropriate sub forum for your topic and look near the top of the page for suggestions on how to ask good questions. Provide plenty of details of the issue including your computer or printer model, what operating system and what exactly the issue you have, including any error messages.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Windows 8.1 Questions? HP Win8.1 Expert Day – December 5, 2013

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions about using Windows 8.1 with your HP notebook, tablet, desktop PC, or printer?
We’ll, we’ve got answers for you.
Experts will be online ready to answer your questions on special Windows 8.1 boards from 7am to 7pm Pacific Time on Thursday, December 5th.
How the day works:
Come to our special Windows 8.1 boards and ask your questions. Experts knowledgeable in Win8.1 will be on the Forum and will do their best to answer your questions and solve your problems. They may need to get some more information from you so be sure that the "email me when someone replies" option is checked. An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about Windows 8 and your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Upgrade to Windows 8.1;
Tweak your product to increase performance;
Get the most out of Win8.1 – learn tips and tricks;
Troubleshoot the issue you are having;
Ensure you have the correct print driver;
Use the tools built into your product that can make it run better and fix common problems.
And also get details on new PC’s with Windows 8.1.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Hope to see you on December 5th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Hi,
I noticed that the driver for network adapter was released 3/28/2013 before the released time of Windows 8.1, so It mostly likes driver compatibility issue. Have you manually checked the network adapter driver from its manufacture website and
find the latest driver for Windows 8.1 system, or manually download driver for Windows 7\8, install it in your Windows 8.1 system as a test. It's recommended to contact the vernder to confirm the driver issue.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4098384
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

Got Windows 8 Questions? HP Win8 Expert Day – November 28, 2012

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions about using Windows 8 with your HP notebook, desktop PC, or printer?
We’ll, we’ve got answers for you.
Experts will be online ready to answer your questions on special Windows 8 boards in the notebook, desktop, and printer and all in ones forum categories from 7am to 7pm Pacific Daylight Time on Wednesday, November 28th.
How the day works:
Come to our special Windows 8 boards and ask your questions. Experts knowledgeable in Win8 will be on the Forum and will do their best to answer your questions and solve your problems. They may need to get some more information from you so be sure that the "email me when someone replies" option is checked. An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about Windows 8 and your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Upgrade to Windows 8;
Tweak your product to increase performance;
Get the most out of Win8 – learn tips and tricks;
Troubleshoot the issue you are having;
Ensure you have the correct print driver;
Use the tools built into your product that can make it run better and fix common problems.
And also get details on new PC’s with Windows 8.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (November 28th from 7am to 7pm PDT)
Hope to see you on November 28th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Hi,
It seems the “avgwfpx.sys” file is related to AVG. Please try removing AVG and see if it works.
Thanks.
Nicholas Li
TechNet Community Support

Expert Day - April 26th, 2011: Have questions? Talk to an Expert!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions setting up or using your printer, notebook or desktop PC?
We have answers.
Experts will be on the printer and all in ones, notebook, and desktop boards ready to answer your questions from Tuesday, April 26th 9:00am to Wednesday, April 27th 9:00am Pacific Daylight Time.
How the day works:
Come to the Forum and post your questions. More than 100 experts will be on the Forums and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your chance to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Set up a Wireless network;
Tweak your product to increase performance;
Safeguard your PC from viruses and spyware;
Choose the right video card, power supply, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problem;
Also, get your questions answered about all new Internet Explorer 9, tips, and compatibility.
And it’s FREE.
Doesn’t matter how old the product is or what it is connected to. We will do our best to help.
The event will also be occurring on the Enterprise Business Forum (April 26th from 9:00am to April 27th 9:00am PDT) and Simplified Chinese Forum (April 28th - China Standard Time).
Hope to see you on April 26th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Hi bkspero,
Thank you for the feedback. To address your concerns, your posts made during the Expert event can be found here:
Add ATSC channels to existing QAM lineup in Windows 7 Media Center
Delete Vista recovery partition after Win 7 upgrade
They were moved to the appropriate post-event forum and left open for responses. If you still need assistance with these issues, you may want to reply to your posts and let everyone know you're still looking for answers. This reply will serve to "bump" your threads back to the top of the first page of the forums as well.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Got Questions? We've Got Experts! HP Expert Day: May 14-15, 2014

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Also, for the first time ever, we also held LIVE video tutorials on some of our most common topics! The live event has concluded, but the videos will remain out on YouTube. Don't forget to check them out!
Replacing a Hard Drive
Replacing or Upgrading RAM
Replacing a Video Card and Configuring Video Settings
Preparing for System Backup and Recovery
++++++++++++++++++++
Expert Day is TODAY!
Welcome! We are glad you are joining Expert Day. There are more than 250 Experts available to share their knowledge with you.
+++++
How the event will work:
Our team of Experts will be monitoring the notebook, tablet, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us, the better we will be able to assist you. Have the following items ready for your question:
Your exact model number
Any error messages
What operating system version are you running
Any recent hardware or software changes
These details will go a long way in helping us solve your problem. The Experts might need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, Slate 7 tablet, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
Expert Day will also be taking place on the Enterprise Business (English), Korean, and Simplified Chinese, French, and German communities. Portuguese and Spanish Expert Days will be coming soon.
We look forward to hearing from you!
Click here to get started!
I am an HP employee.

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day: August 27-28th, 2014

Expert Day has concluded. Thank you for visiting!
If you'd like to see a schedule of past or future events, please click here.
+++++++++++++++++++++++++
How the event will work:
Our team of Experts will be monitoring the notebook, tablet, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
How do I know when I see an HP Expert?
You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
How do I ask my questions?
If you have specific product questions, the more information you give us, the better we will be able to assist you. Have the following items ready for your question:
  Your exact model number
  Any error messages you see
  What operating system and version are you running
  Any recent hardware or software changes
These details will go a long way in helping us solve your problem. The Experts might need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
When will I see an answer?
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
Additional resources
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, Slate 7 tablet, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
Expert Day will also be taking place on the Enterprise Business (English), Korean, and Simplified Chinese, French, German, Portuguese and Spanish communities.
We look forward to hearing from you!
I am an HP employee.

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

Expert Day...what a disappointment!!

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