EXPERTS!! CD/DVD Drive Won't Recognize Discs

Hello Experts,
My CD/DVD drive is unable to read discs. This has happened before while the computer was under warranty and the tech was able to remotely fix it, but it has started doing it again.
I figured my drive had gone bad, so I have bought a new drive and installed it, but the same problem. I have also uninstalled and reinstalled the drivers as well. No new software has been added or removed either.
HP Pavilion Notebook dv7-2185dx
The drive is a TSSTcorp CDDVDW TS-L633M ATA Device
Thanks in advance for the help!
Brian

Also have tried clearing the upper/lower filters in the registry, as well as system restore and microsoft fix it.
You can hear the drive reading, or attempting to read the disc, but it says there is no disc present.

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