Expiration of Reward points and status change from elite status how does this happen?

My rewards point have expired and my elite status has changed. How does this happen?

Good morning John30csx, and welcome to the Best Buy forum,
I can understand questioning why your account status may have been downgraded. To have retained Elite status, you would need to have spent $1500 on eligible BestBuy.com and Best Buy store purchases during the 2013 calendar year. If you did not spend at least $1500 by 12/31/2013, then your account status would have been downgraded sometime in February.
From what I can see after looking over your My Best Buy account, you had a $20 certificate that expired in September 2013. Prior to some program changes that went into effect last year, a certificate would have expired 90 days (180 days for Premier Silver/Elite Plus members) after it was originally issued. Once a certificate has officially expired, we are unable to issue a new one.
With that all being said, please feel free to send me a private message if you perhaps have any additional questions about the My Best Buy program or your account. A private message can be sent by clicking on the blue button located within my signature.
How to Keep Your Account Active
Thank you for reaching out to us!
Derek|Social Media Specialist | Best Buy® Corporate
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Expiration of Reward points and status change from elite status how does this happen?

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