Exploded battery on a Macbook Air (Macboom Air)

The battery on my Macbook Air suddenly became very hot and the whole aluminium unibody burst swollen. There is no warranty left but how does Apple handle such occasions?
It was shortly after a flight where the Macbook Air was in the cargo section of the airplane. It could have resulted a serious threat to the flight.
Here's a picture of the swollen Macbook Air:
https://dl.dropboxusercontent.com/u/953591/swollen_macbook_air.JPG
Tony

That's a clear cut mistreatment of the Air.  
The Air never should have gone in the freezing cargo hold with also lack of pressurization!
The battery got extremely cold in the cargo section, and low pressure causing cell interior rupture.  No the flight was not under any serious threat.
Don't dare use it in its current state,... contact Apple for replacing the lithium battery.

Similar Messages

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    If an older Air out of warranty, yes, however, only Apple sells genuine Apple batteries.   Aftermarket batteries have many issues I wont list.
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    That page supports for (as it mentioned below)
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  • Battery life issue - MacBook Air

    Hi there,
    could you please help me?
    I have an issue in my MacBook Air battery life. it doesn't last more 2:30 hours. below is the report of Etresoft application.
    Hardware Information:
              MacBook Air (13-inch, Mid 2012)
              MacBook Air - model: MacBookAir5,2
              1 1.8 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 512 MB
    System Software:
              OS X 10.8.5 (12F45) - Uptime: 4 days 11:35:24
    Disk Information:
              APPLE SSD TS128E disk0 : (121.33 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 120.47 GB (72.72 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
    User Launch Agents:
    User Login Items:
              iTunesHelper
              BitTorrent
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes by CPU:
                  28%          WebProcess
                   4%          WindowServer
                   1%          Microsoft Outlook
                   1%          EtreCheck
                   1%          PluginProcess
                   1%          fontd
                   0%          Microsoft Word
                   0%          netbiosd
                   0%          coreservicesd
                   0%          warmd
    Top Processes by Memory:
              479 MB             WebProcess
              229 MB             Microsoft Outlook
              147 MB             Safari
              123 MB             PluginProcess
              66 MB              mds
              66 MB              WindowServer
              49 MB              Finder
              20 MB              iTunes
              20 MB              loginwindow
              20 MB              SystemUIServer
    Virtual Memory Statistics
              865 MB             Free RAM
              1.76 GB            Active RAM
              325 MB             Inactive RAM
              1.08 GB            Wired RAM
              2.45 GB            Page-ins
              624 KB             Page-outs

    1. Your problem is not the battery, but a memory leak: you do not have enough free ram.
    SystemPreferences/Users&Groups  LoginItems tab: remove the line BitTorrent with the minus sign underneath.
    Use BitTorrent sparsely : start manually, and Quit (from the menu) immediately when the download is ready.
    If you do not need a torrent app, uninstall it.
    2. Did you do already the machine update of last week: Apple Menu/ Software Updates.
    Fine machine otherwise.
    Lex

  • Erratic battery behaviour on Macbook air since latest update

    My Macbook Air 11.1 is from 2011, and the battery started going bad last year. I ordered and placed a new battery in january. This worked perfectly, no problems whatsoever. This morning, I installed the latest available Apple update (unsure which one, can't find it). After that, my battery has been behaving strangely. This is what happened:
    - I unplugged my laptop at one point, and moved it from my bed to desk. I went to my kitchen, returned, and the laptop had turned off.
    - I put the charger in and turned it back on. I realised the battery info said the battery isn't charging and 'replace now'. Surprised, since I just got the battery this january.
    - All of a sudden, the icon changed to white (it's black when not charging) and it was charging again.
    - This kept happening, on and off.
    - Unplugging the charger results in shutting of immediately or within a few seconds. At this moment, it's charging (at 97%). But it can change any minute.
    - I tried moving my laptop around a bit, tilting it up and down, but that doesn't seem to do anything (neither good or bad).
    I looked on the internet for a few solutions:
    - Resetting PRAM: no differene
    - Resetting SMC: no difference
    - Reinstalling Yosemite completely (do you recommend this? In any specific order?)
    Does anyone know what is best to try? I can also open up my laptop again and check the battery, but I doubt that's the problem. Btw, third party apps like battery diag/battery health/coconut battery all make no mention of the battery needing to be replaced.
    Any help is greatly appreciated. I'm emigrating to Serbia next week, so I hope to fix it before then
    I included an Etrecheck report:
    Problem description:
    erratic battery behaviour since last update. Tells me to replace now, and when I unplug charger, it shuts down. Keeps switching between charging/no problems and not charging/replace now. Battery was installed in january.
    EtreCheck version: 2.1.8 (121)
    Report generated 8 Mar 2015 11:59:02 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (11-inch, Mid 2011) (Technical Specifications)
        MacBook Air - model: MacBookAir4,1
        1 1.6 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1366 x 768
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:3:50
    Disk Information: ℹ️
        APPLE SSD SM128C disk0 : (121,33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 120.11 GB (46.46 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 20
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.1.8) [Click for support]
        [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
    Startup Items: ℹ️
        FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [failed]    com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
        [running]    com.citrix.ReceiverHelper.plist [Click for support]
        [running]    com.citrix.ServiceRecords.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.sonos.smbbump.plist [Click for support]
        [loaded]    com.virtualock.VirtuaLockHelper.plist [Click for support]
        [not loaded]    org.eyebeam.SelfControl.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
        [running]    com.hp.printerAgent.plist [Click for support]
        [not loaded]    com.macpaw.CleanMyMac.helperTool.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 10.1.1 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 25 Check version
    Safari Extensions: ℹ️
        AdBlock
        Pin It Button
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        SwitchResX  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            Macintosh HD: Disk size: 120.11 GB Disk used: 73.65 GB
        Destinations:
            My Passport [Local]
            Total size: 1.00 TB
            Total number of backups: 7
            Oldest backup: 2013-11-09 23:41:49 +0000
            Last backup: 2015-02-21 16:37:24 +0000
            Size of backup disk: Excellent
                Backup size 1.00 TB > (Disk size 120.11 GB X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             1%    coconutBattery
             0%    Google Chrome
             0%    AppleSpell
             0%    fontd
    Top Processes by Memory: ℹ️
        241 MB    Safari
        133 MB    ocspd
        128 MB    com.apple.WebKit.WebContent
        112 MB    Google Chrome
        86 MB    mds_stores
    Virtual Memory Information: ℹ️
        201 MB    Free RAM
        1.82 GB    Active RAM
        1.20 GB    Inactive RAM
        1.07 GB    Wired RAM
        1.06 GB    Page-ins
        41 KB    Page-outs
    Diagnostics Information: ℹ️
        Mar 8, 2015, 11:54:35 AM    Self test - passed
        Mar 5, 2015, 09:33:23 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-03-05-213323_[reda cted].crash
        Mar 5, 2015, 07:35:39 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-03-05-193539_[redacted].crash
    Problem description:
    erratic battery behaviour since last update. Tells me to replace now, and when I unplug charger, it shuts down. Keeps switching between charging/no problems and not charging/replace now. Battery was installed in january.
    EtreCheck version: 2.1.8 (121)
    Report generated 8 Mar 2015 11:59:02 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (11-inch, Mid 2011) (Technical Specifications)
        MacBook Air - model: MacBookAir4,1
        1 1.6 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1366 x 768
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:3:50
    Disk Information: ℹ️
        APPLE SSD SM128C disk0 : (121,33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 120.11 GB (46.46 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 20
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.1.8) [Click for support]
        [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
    Startup Items: ℹ️
        FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [failed]    com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
        [running]    com.citrix.ReceiverHelper.plist [Click for support]
        [running]    com.citrix.ServiceRecords.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.sonos.smbbump.plist [Click for support]
        [loaded]    com.virtualock.VirtuaLockHelper.plist [Click for support]
        [not loaded]    org.eyebeam.SelfControl.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
        [running]    com.hp.printerAgent.plist [Click for support]
        [not loaded]    com.macpaw.CleanMyMac.helperTool.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 10.1.1 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 25 Check version
    Safari Extensions: ℹ️
        AdBlock
        Pin It Button
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        SwitchResX  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            Macintosh HD: Disk size: 120.11 GB Disk used: 73.65 GB
        Destinations:
            My Passport [Local]
            Total size: 1.00 TB
            Total number of backups: 7
            Oldest backup: 2013-11-09 23:41:49 +0000
            Last backup: 2015-02-21 16:37:24 +0000
            Size of backup disk: Excellent
                Backup size 1.00 TB > (Disk size 120.11 GB X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             1%    coconutBattery
             0%    Google Chrome
             0%    AppleSpell
             0%    fontd
    Top Processes by Memory: ℹ️
        241 MB    Safari
        133 MB    ocspd
        128 MB    com.apple.WebKit.WebContent
        112 MB    Google Chrome
        86 MB    mds_stores
    Virtual Memory Information: ℹ️
        201 MB    Free RAM
        1.82 GB    Active RAM
        1.20 GB    Inactive RAM
        1.07 GB    Wired RAM
        1.06 GB    Page-ins
        41 KB    Page-outs
    Diagnostics Information: ℹ️
        Mar 8, 2015, 11:54:35 AM    Self test - passed
        Mar 5, 2015, 09:33:23 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-03-05-213323_[reda cted].crash
        Mar 5, 2015, 07:35:39 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-03-05-193539_[redacted].crash

    Hi Dominic,
    Thank you for your help! I did all three things and run etrecheck again. It now shows the following, different things seem to be failing now? Like Kerberos?
    Problem description:
    EtreCheck version: 2.1.8 (121)
    Report generated 8 Mar 2015 12:57:52 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (11-inch, Mid 2011) (Technical Specifications)
        MacBook Air - model: MacBookAir4,1
        1 1.6 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1366 x 768
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:8:11
    Disk Information: ℹ️
        APPLE SSD SM128C disk0 : (121,33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 120.11 GB (46.30 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
        Apple Inc. FaceTime Camera (Built-in)
        Apple Inc. BRCM20702 Hub
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