Explorer.exe crashing frequently

The following is obtained from an error in displayed in Event Viewer
Log Name:      Application
Source:        Application Error
Date:          19/2/2014 06:04:48 م
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Zork
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: atiumd64.dll, version: 9.14.10.926, time stamp: 0x50895e0e
Exception code: 0xc0000005
Fault offset: 0x00000000001908db
Faulting process id: 0x22c0
Faulting application start time: 0x01cf2d834155d983
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\atiumd64.dll
Report Id: 2c205388-9977-11e3-a115-5c260a726598
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-19T15:04:48.000000000Z" />
    <EventRecordID>76045</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Zork</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>atiumd64.dll</Data>
    <Data>9.14.10.926</Data>
    <Data>50895e0e</Data>
    <Data>c0000005</Data>
    <Data>00000000001908db</Data>
    <Data>22c0</Data>
    <Data>01cf2d834155d983</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Windows\system32\atiumd64.dll</Data>
    <Data>2c205388-9977-11e3-a115-5c260a726598</Data>
  </EventData>
</Event>
Here is my sys info:
System Information
Time of this report: 2/12/2014, 04:06:25
       Machine name: ZORK
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
           Language: Arabic (Regional Setting: Arabic)
System Manufacturer: Alienware
       System Model: M18xR1
               BIOS: InsydeH2O Version 1.0 A05
          Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
          Page File: 5993MB used, 26736MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

Hi,
Use ShellExView to disable 3rd party shell extension.
http://www.nirsoft.net/utils/shexview.html
If Explorer.exe still crashes, please try collecting crash dump to help fix this problem.
Please download .reg from my OneDrive:
http://1drv.ms/1mgTZsT
Following this, please make a double click on the file to import it.When the Windows Explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps.
Then upload the dump with OneDrive.
Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on
these sites. Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Andy Altmann
TechNet Community Support

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    SYMBOL_NAME:  duser!GPCB::xwInvokeDirect+67
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: duser
    IMAGE_NAME:  duser.dll
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bdf26
    STACK_COMMAND:  ~31s; .ecxr ; kb
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    BUCKET_ID:  X64_APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL_NULL_IP_duser!GPCB::xwInvokeDirect+67
    ANALYSIS_SOURCE:  UM
    FAILURE_ID_HASH_STRING:  um:software_nx_fault_null_c0000005_duser.dll!gpcb::xwinvokedirect
    FAILURE_ID_HASH:  {bc29cea9-f7e5-ba9f-c14c-7ccc77c4be36}
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    Id van proces met fout: 0xf28
    Starttijd van toepassing met fout: 0x01d05bf587567d80
    Pad naar toepassing met fout: C:\Windows\Explorer.EXE
    Pad naar module met fout: C:\Windows\System32\twinui.appcore.dll
    Rapport-id: cf9c3ec8-c7e8-11e4-8262-0019bbd6f620
    Volledige pakketnaam met fout: 
    Relatieve toepassings-id van pakket met fout: 
    Using Samba 3.6.25 with an LDAP back-end. Installed all updates for Windows 8.1 Pro client.
    Thanks in advance for any advice.

    Pasting the crash dump analysis using WinDbg (x64):
    Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\LocalDumps\explorer.exe.824.dmp]
    User Mini Dump File with Full Memory: Only application data is available
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*DownstreamStore*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*DownstreamStore*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Version 9600 MP (2 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Built by: 6.3.9600.17031 (winblue_gdr.140221-1952)
    Machine Name:
    Debug session time: Thu Mar 12 11:53:12.000 2015 (UTC + 1:00)
    System Uptime: 0 days 21:10:37.682
    Process Uptime: 0 days 0:01:05.000
    Loading unloaded module list
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (338.f94): Unknown exception - code 80270233 (first/second chance not available)
    kernel32!RaiseFailFastException+0xae:
    00007ffe`cb2faabe e8b1000000      call    kernel32!SignalStartWerSvc (00007ffe`cb2fab74)
    0:018> !analyze -v
    *                        Exception Analysis                                  
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll -
    FAULTING_IP:
    twinui_appcore!CCriticalFailureHandler::_RaiseFailFastException+c7
    00007ffe`bed7cb57 488b4d37        mov     rcx,qword ptr [rbp+37h]
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffebed7cb57 (twinui_appcore!CCriticalFailureHandler::_RaiseFailFastException+0x00000000000000c7)
       ExceptionCode: 80270233
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: ffffffff80070005
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=000000000a14f560 rbx=000000000a14fa70 rcx=000000000a14f560
    rdx=0000000000000000 rsi=0000000000000001 rdi=000000000a14f560
    rip=00007ffecb2faabe rsp=000000000a14f480 rbp=000000000a14fad9
     r8=0000000000000000  r9=0000000000000006 r10=0000000000000000
    r11=00007ffecb544dd7 r12=00007ffebed00090 r13=0000000008234160
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000244
    kernel32!RaiseFailFastException+0xae:
    00007ffe`cb2faabe e8b1000000      call    kernel32!SignalStartWerSvc (00007ffe`cb2fab74)
    PROCESS_NAME:  explorer.exe
    ERROR_CODE: (NTSTATUS) 0x80270233 - <Unable to get error code text>
    EXCEPTION_CODE: (HRESULT) 0x80270233 (2150040115) - <Unable to get error code text>
    EXCEPTION_PARAMETER1:  ffffffff80070005
    NTGLOBALFLAG:  2000100
    APPLICATION_VERIFIER_FLAGS:  48004
    APP:  explorer.exe
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    FAULTING_THREAD:  0000000000000f94
    BUGCHECK_STR:  APPLICATION_FAULT_SHELL_COMPONENT_STARTUP_FAILURE_ERROR_CODE_ffffffff80270233
    PRIMARY_PROBLEM_CLASS:  SHELL_COMPONENT_STARTUP_FAILURE_ERROR_CODE_ffffffff80270233
    DEFAULT_BUCKET_ID:  SHELL_COMPONENT_STARTUP_FAILURE_ERROR_CODE_ffffffff80270233
    LAST_CONTROL_TRANSFER:  from 00007ffebed7cb57 to 00007ffecb2faabe
    STACK_TEXT:  
    00000000`0a14f480 00007ffe`bed7cb57 : 00000000`80070005 00000000`00000004 ffffffff`80070005 00000000`00000000 : kernel32!RaiseFailFastException+0xae
    00000000`0a14fa50 00007ffe`bed7c8c2 : 00000000`00000a9c 00000000`0a14fc20 00000000`000003a8 00000000`000003a8 : twinui_appcore!CCriticalFailureHandler::_RaiseFailFastException+0xc7
    00000000`0a14fb40 00007ffe`bed8b349 : 00000000`00000000 00007ffe`bed00090 00000000`000003a8 00000000`00000004 : twinui_appcore!CCriticalFailureHandler::HandleFailure+0xba
    00000000`0a14fb90 00007ffe`bed19d8b : 00000000`08242340 00000000`0a14fc00 00000000`00000000 00007ffe`bed34838 : twinui_appcore!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<1> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x7a79
    00000000`0a14fbd0 00007ffe`c5055bf1 : 00000000`80070005 00000000`08242340 00000000`00000000 00007ffe`bed19d30 : twinui_appcore!CProcessLifetimeManager::PerformDelayedInitialization+0x5b
    00000000`0a14fc20 00007ffe`c5055519 : 00000000`00000000 00000000`08242340 00000000`00000000 00000000`00000034 : windows_immersiveshell_serviceprovider!CImmersiveShellController::_CreateComponents+0x536
    00000000`0a14fcc0 00007ffe`c505566e : 00007ffe`00000045 00000000`00000000 00000000`082335f8 00000000`02ea60e8 : windows_immersiveshell_serviceprovider!CImmersiveShellController::_ImmersiveShellComponentsThreadProcInternal+0x17d
    00000000`0a14fd50 00007ffe`b41995cd : 00007ffe`c5050000 00007ffe`c50555f0 00000000`00000000 00000000`00000000 : windows_immersiveshell_serviceprovider!CImmersiveShellController::s_ImmersiveShellComponentsThreadProc+0x7a
    00000000`0a14fd80 00007ffe`cb2113d2 : 00007ffe`b4199580 00000000`00000000 00000000`00000000 00000000`00000000 : verifier!AVrfpStandardThreadFunction+0x4d
    00000000`0a14fdc0 00007ffe`cb51e954 : 00007ffe`cb2113b0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
    00000000`0a14fdf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34
    FOLLOWUP_IP:
    twinui_appcore!CCriticalFailureHandler::HandleFailure+ba
    00007ffe`bed7c8c2 488b6c2458      mov     rbp,qword ptr [rsp+58h]
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  twinui_appcore!CCriticalFailureHandler::HandleFailure+ba
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: twinui_appcore
    IMAGE_NAME:  twinui.appcore.dll
    DEBUG_FLR_IMAGE_TIMESTAMP:  54503801
    STACK_COMMAND:  ~18s; .ecxr ; kb
    FAILURE_BUCKET_ID:  SHELL_COMPONENT_STARTUP_FAILURE_ERROR_CODE_ffffffff80270233_80270233_twinui.appcore.dll!CCriticalFailureHandler::HandleFailure
    BUCKET_ID:  APPLICATION_FAULT_SHELL_COMPONENT_STARTUP_FAILURE_ERROR_CODE_ffffffff80270233_twinui_appcore!CCriticalFailureHandler::HandleFailure+ba
    ANALYSIS_SOURCE:  UM
    FAILURE_ID_HASH_STRING:  um:shell_component_startup_failure_error_code_ffffffff80270233_80270233_twinui.appcore.dll!ccriticalfailurehandler::handlefailure
    FAILURE_ID_HASH:  {bc588def-f8dc-26b8-dac8-a057fb6557c4}
    Followup: MachineOwner
    0:018> lmvm twinui_appcore
    start             end                 module name
    00007ffe`becf0000 00007ffe`bee20000   twinui_appcore   (pdb symbols)          downstreamstore\twinui.appcore.pdb\310246EA4A1E4BF8A48502B727A7376B1\twinui.appcore.pdb
        Loaded symbol image file: twinui.appcore.dll
        Image path: C:\Windows\System32\twinui.appcore.dll
        Image name: twinui.appcore.dll
        Timestamp:        Wed Oct 29 01:42:41 2014 (54503801)
        CheckSum:         0013A0E7
        ImageSize:        00130000
        File version:     6.3.9600.17415
        Product version:  6.3.9600.17415
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     TWINUI.APPCORE
        OriginalFilename: TWINUI.APPCORE.dll
        ProductVersion:   6.3.9600.17415
        FileVersion:      6.3.9600.17415 (winblue_r4.141028-1500)
        FileDescription:  TWINUI.APPCORE
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Does this make any sense to anyone?

  • Windows 8.1 explorer.exe crashes EVERY time I open a window

    I upgraded from win8 home yesterday and notices I was getting errors when using windows to copy files from my laptop to computer over my wifi.
    Today, I was working fine and started gettingMicrosoft Visual C++ Runtime Library "Runtime Error" and explorer restarted, I rebooted and then on all accounts I logged into, I got no error messages - just explorer restarting. I was unable
    to open any folders. 
    The event viewer states:
    Faulting application name: Explorer.EXE, version: 6.3.9600.16441, time stamp: 0x5265dec8
    Faulting module name: verifier.dll, version: 6.3.9600.16384, time stamp: 0x5215f8f7
    Exception code: 0x80000003
    Fault offset: 0x000000000000abd4
    Faulting process ID: 0x16c4
    Faulting application start time: 0x01cf1ad3991556c6
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: C:\WINDOWS\system32\verifier.dll
    Report ID: ecbc0d64-86c6-11e3-8089-4c72b9810b8d
    Faulting package full name: 
    Faulting package-relative application ID: 
    Explorer has however started running properly since I ran C:\ from the run prompt. Any folders I click on seem ok and now I can open explorer normally.
    Please help

    Hello,
    Please download this
    ZIP file and extract it. Once extracted, double-click the REG file to import it into the registry. Once done, this will enable creation of crash dumps when Explorer crashes. So, the next time this happens. you should fine a DMP file on your desktop. Compress
    and attach the file here. Having the file will help us identifying the cause of the issue.

  • EXPLORER.EXE crashing in SHELL32.DLL

    I have a brand new X1 Carbon 20A7 with Windows 8.1 Professional. EXPLORER.EXE is crashing constantly. I disabled non-Microsoft shell extensions, applied all updates, even restored back to the factory image, but nothing works. This is a very expensive new machine that is basically an unstable paperweight.
    Can someone look at the following minidump analysis, and give me some ideas, please?
    *                        Exception Analysis                                   *
    FAULTING_IP:
    shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
    00007ffb`535771d2 488b01          mov     rax,qword ptr [rcx]
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffb535771d2 (shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+0x0000000000000022)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=00000000139b0000 rbx=0000000000000003 rcx=00000000139b0000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000003
    rip=00007ffb54586b2a rsp=00000000194fbd58 rbp=00000000194ffa90
     r8=0000000000001000  r9=0000000000000000 r10=0000000000000040
    r11=0000000000000286 r12=0000000000000010 r13=00000000194fc128
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    ntdll!NtWaitForMultipleObjects+0xa:
    00007ffb`54586b2a c3              ret
    PROCESS_NAME:  explorer.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  0000000000000000
    READ_ADDRESS:  0000000000000000
    FOLLOWUP_IP:
    shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
    00007ffb`535771d2 488b01          mov     rax,qword ptr [rcx]
    NTGLOBALFLAG:  0
    APPLICATION_VERIFIER_FLAGS:  0
    APP:  explorer.exe
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre
    FAULTING_THREAD:  00000000000007fc
    BUGCHECK_STR:  APPLICATION_FAULT_NULL_POINTER_READ_BEFORE_CALL
    PRIMARY_PROBLEM_CLASS:  NULL_POINTER_READ_BEFORE_CALL
    DEFAULT_BUCKET_ID:  NULL_POINTER_READ_BEFORE_CALL
    LAST_CONTROL_TRANSFER:  from 00007ffb5313d131 to 00007ffb535771d2
    STACK_TEXT: 
    00000000`194fd630 00007ffb`5313d131 : 00000000`00000000 00007ffb`52ec9ce7 00000000`14a36180 00000000`00000000 : shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+0x22
    00000000`194fd660 00007ffb`5313c71a : 00000000`00000000 00000000`00000000 00000000`194fd700 00000000`194fd700 : shell32!`Microsoft::WRL::Module<1,Microsoft::WRL:etails:efaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x95b3d
    00000000`194fd6a0 00007ffb`5301e455 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`2446ea40 : shell32!`Microsoft::WRL::Module<1,Microsoft::WRL:etails:efaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x9510b
    00000000`194fd740 00007ffb`53020174 : 00000000`00000001 00000000`241e5998 00000000`241e5998 00000000`00000000 : shell32!CSyncIntegrationManager::_GetValueAndStateFromCache+0x85
    00000000`194fd7e0 00007ffb`53018930 : 00000000`00000000 00000000`194ff680 00000000`00000000 00000000`00000000 : shell32!CSyncIntegrationManager::GetSyncStatusByIdList+0x88
    00000000`194fd8b0 00007ffb`5301d0dc : 00000000`00000000 00000000`087e18d0 00000000`00000000 00000000`00000000 : shell32!CSyncStatusHandler::GetValue+0x70
    00000000`194fd910 00007ffb`52d42a12 : 00000000`194ff698 00000000`00000000 00000000`00000000 00007ffb`52ec338d : shell32!CFSFolder::_GetSyncStatusProperties+0xc8
    00000000`194fd990 00007ffb`4cea6656 : 00000000`14d82000 00007ffb`4cea2930 00000000`194ff690 00007ffb`4cea2930 : shell32!CFSFolderPropertyStore::GetValue+0x5e8
    00000000`194fef10 00007ffb`4cea6656 : 00000000`14d82000 00000000`00000001 00000000`00000001 00007ffb`4cea2930 : propsys!CMultiplexPropertyStore::GetValue+0x186
    00000000`194ff190 00007ffb`4cea32ff : 00007ffb`52f0b4f0 00000000`00514b80 00000000`24519398 00000000`194ff680 : propsys!CMultiplexPropertyStore::GetValue+0x186
    00000000`194ff410 00007ffb`4cea56ca : 00000000`00000000 00000000`194ff680 00000000`194ff680 00000000`00000000 : propsys!PSGetValueAndPath+0x5f
    00000000`194ff490 00007ffb`5301ca14 : 00000000`00000000 00000000`04e30000 00007ffb`53048050 00000000`194ff680 : propsys!CPropertyProvider::GetValue+0xca
    00000000`194ff630 00007ffb`5301b7a5 : 00000000`00000000 00000000`242823e0 00000000`80004005 00007ffb`52fd93eb : shell32!CStatusBarPropertyStore::GetValue+0x78
    00000000`194ff660 00007ffb`5301b623 : 00000000`242823e0 00000000`00000003 00000000`194ff720 00000000`1271cab0 : shell32!CGetPropertiesWorkItem::_CacheProperty+0x55
    00000000`194ff6e0 00007ffb`530215d2 : 00000000`00000000 00007ff6`b23b9000 00000000`242823e0 00000000`00000002 : shell32!CGetPropertiesWorkItem::_CachePropertyList+0x77
    00000000`194ff750 00007ffb`52fd90c7 : 00000000`12645b30 00000000`243122c0 00000000`00000000 00000000`087e0e30 : shell32!CGetPropertiesWorkItem:oWork+0x8e
    00000000`194ff7a0 00007ffb`52ebb565 : 00000000`00000ca0 00000000`243122c0 00000000`0000000f 00000000`0000000b : shell32!CFrameTask::InternalResumeRT+0x17
    00000000`194ff7d0 00007ffb`52efe6b0 : 00000000`00000000 00000000`00000000 ffffffff`fffffffe 00000000`00200000 : shell32!CRunnableTask::Run+0x95
    00000000`194ff800 00007ffb`52efe887 : 00000000`2444ef80 00000000`2444ef80 00000000`00424270 00000000`00486d48 : shell32!CShellTaskThread::ThreadProc+0x284
    00000000`194ff950 00007ffb`4e041637 : 00007ff6`b223c000 00000000`00000000 0000f3e1`90eaa829 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x2b
    00000000`194ff980 00007ffb`5451a122 : 00000000`14cb0750 00000000`00486d48 00000000`00000000 00000000`00000017 : SHCore!ExecuteWorkItemThreadProc+0xf
    00000000`194ff9b0 00007ffb`5452bddb : 00000001`00010004 00000000`1664ea50 00000000`00486d48 00000000`00424270 : ntdll!RtlpTpWorkCallback+0x11e
    00000000`194ffa90 00007ffb`52bf15cd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x81b
    00000000`194ffe80 00007ffb`545643d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
    00000000`194ffeb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: shell32
    IMAGE_NAME:  shell32.dll
    DEBUG_FLR_IMAGE_TIMESTAMP:  5279002b
    STACK_COMMAND:  ~67s; .ecxr ; kb
    FAILURE_BUCKET_ID:  NULL_POINTER_READ_BEFORE_CALL_c0000005_shell32.dll!Microsoft::WRL::ComPtr_ISyncStatusCacheEntry_::As_IUnknown_
    BUCKET_ID:  APPLICATION_FAULT_NULL_POINTER_READ_BEFORE_CALL_shell32!Microsoft::WRL::ComPtr_ISyncStatusCacheEntry_::As_IUnknown_+22
    ANALYSIS_SOURCE:  UM
    FAILURE_ID_HASH_STRING:  um:null_pointer_read_before_call_c0000005_shell32.dll!microsoft::wrl::comptr_isyncstatuscacheentry_::as_iunknown_
    FAILURE_ID_HASH:  {4b7ac51a-a918-f7d6-8b9f-6758c5666bf4}
    Followup: MachineOwner

    I was able to repro the crash which happens after approx 120 iterations of "Enter - right arrow - down arrow" in File Explorer.
    First I reproduced the crash using a Lenovo Win8.1 factory preload.
    Then I reproduced the crash using a clean install of Win8.1 without any Lenovo software at all.
    Finally I downloaded and install the Windows 8.1 update from Microsoft (released yesterday) but the crash can still be reproduced.
    So in my opinion you have found a Win8.1 bug.  Could you try to report it to a Microsoft forum to see if you could get help that way?  
    Anyway, I don't have any other suggestions or ideas about how to help.

  • Explorer.exe crashing - twinui.dll?

    With some relative frequency (several times an hour) explorer.exe is faulting and restarting.  I only noticed because the system tray repaints.  I am not sure if this is related to the applications I have installed, or is unrelated. 
    Has anyone else encountered this?  Any ideas as to what is going on?
    Below are the event log details:
    Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
    Faulting module name: twinui.dll, version: 6.2.9200.16384, time stamp: 0x50109442
    Exception code: 0xc0000005
    Fault offset: 0x0000000000340849
    Faulting process id: 0x1584
    Faulting application start time: 0x01cd7c8733f184a6
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\System32\twinui.dll
    Report Id: 50dc242a-e87b-11e1-be6f-6c626ddcca27
    Faulting package full name:
    Faulting package-relative application ID:
    I do not have a lot of applications installed at the moment, so if it is application-related, then at least there is a short list of possible causes.
    AMD Catalyst Install Manager (and Catalyst Control Center)
    AuthenTec WinBio Fingerprint Software x64
    EventGhost 0.4.1.r1572
    LastPass x64
    RealTek High Definition Audio Driver
    Microsoft Visual C++ 2010 x64 Distributable 10.0.30319
    SharpKeys

    please download this reg file from my SkyDrive:
    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg
    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!
    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the created file (cmpressed as 7z or RAR) to your public Skydrive [2] folder and post the link here. I take a look at the dump with
    the Debugger, maybe I can see the cause.
    André
    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

  • Explorer.exe crash, twinui.dll

    For a couple of weeks, everytime i login into my account, explorer.exe keeps crashing and restarting.During this loop, the system is laggy and it only shows the taskbar, without the icons i put on it.
    Here is the report from event viewer:
    Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
    Faulting module name: twinui.dll, version: 6.3.9600.17324, time stamp: 0x53f822bf
    Exception code: 0xc0000006
    Fault offset: 0x00000000000e87c7
    Faulting process id: 0xb20
    Faulting application start time: 0x01d06eb0d68fe96f
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\system32\twinui.dll
    Report Id: 19f958ba-daa4-11e4-82aa-448a5bcfcd05
    Faulting package full name:
    Faulting package-relative application ID:
    I also downloaded autoruns from sysinternals, there are some dll's, but only from winrar and poweriso, which i deactivated.I ran sfc /scannow and chkdsk /f, no changes.The system runs fine in safe mode, without any crashes.

    Hello Retegan Andrei (Andrew),
    As this issue doesn’t exist in the safe mode, it is caused by driver or third-party software.
    Please try to perform a clean boot in Windows.
    https://support.microsoft.com/en-us/kb/929135
    If this issue doesn’t occur in clean boot, it is caused by third-party drivers.
    If this issue occurs in clean boot too, it is cuased by drivers, please update drivers from the manufacturer website.
    Best regards,
    Fangzhou CHEN
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • K8N SLI-F - Explorer.exe Crashes

    I've been fighting a really anoying problem for a couple of months now that I'm hoping to find some help with.
    I have the following.
    MSI K8N SLI-F
    MSI RX300HM-T128
    AMD A64 3000+
    2 - 1GB PC3200 Super Talent Memory Modules running in dual channel mode
    WD1200JS
    Sparkle Power 400W Power Supply
    Phillips DVD-ROM
    Sony 16x DVD-RW
    Windows XP Pro SP2 - with all the hotfixes
    The problem that I am experiencing is that Explorer.exe seems to crash if I leave the computer sit for any length of time. When I start the machine up it runs perfectly. If I use the computer and then leave it alone for about an hour and then come back to it, it runs extremely poor. For example if I try to load Firefox it will take about 3 minutes to load and if I try to look at my computer I will get an error message that explorer.exe has crashed. If I restart the machine it will go back to running just fine, until I let it sit idle for about an hour. I don't have anything running in the system tray other than NAV, and have practically no software installed other than Firefox, Thunderbird, Microsoft Office, and Nero 7.
    I have re-installed Windows about 5 times and even on a completely fresh install I have the same issues. I am using the newest nForce drivers and ATI Catalyst drivers, and I have also tried using the Realtec audio drivers rather than the audio drivers the nForce package installs. I also have gone as far as trying to run older versions of the ATI Catalyst drivers to see if that helps. I'm not overclocking and I have upgraded the BIOS to version 1.3.
    Does anyone have any idea what might be causing the instability on this system?

    Please... Sparkle is an A List power supply manufacturer, not to mention this system is far from requiring much in the power department, not much in terms of demanding hardware. I'm running an RX300 for video for God's sake. Shall I install the Enermax 485W that I have sitting under my desk, because I'm pretty sure it won't change a thing.
    Output Characteristics
    Output Voltage
     Minimum Load
     Normal Load
     Maximum Load
     Load
    Reg.
     Line 
    Reg.
     Ripple & Noise
    +3.3V
     0.5A
     15A
     30A
     ± 5%
     ± 1%
     50mV P-P
    +5V
     1.0A
     15A
     28A
     ± 5%
     ± 1%
     50mV P-P
    +12V1DC
     1.0A
     9A
     18A
     ± 5%
     ± 1%
     100mV P-P
    +12V2DC
     1.0A
     9A
     18A
     ± 5%
     ± 1%
     100mV P-P
    -12V
     0.0A
     0.15A
     0.5A
     ± 10%
     ± 2%
     100mV P-P
    +5Vsb
     0.0A
     1.0A
     2.0 A
     ± 5%
     ± 1%
     50mV P-P
    *+3.3V and +5V total output not exceed 150W
      +3.3V is load on 22A then +5V maximum load is 11.4A;  +5V is load on 22A then +3.3V maximum load is 6.0A 
    *+12V1, +12V2 total output not exceed 348W
    *+3.3V, +5V, +12V1DC, and +12V2DC total output not exceed 386W
    Features
    • Complied with ATX12V 2.0 standard
    • High efficiency and reliability
    • Remote On/Off function
    • Internal 12V DC fan included
    • Noise Killer (Thermal fan speed control function)
    • Low noise and ripple
    • Complies with FCC part 15 subpart J Class B and CISPR 22 Class B
    • Output over voltage, short circuit, and over current protection   
    • 100% Hi-pot, ATE, and burn-in tested
    • Re-settable power shut down
    • Approved by UL 60950, IEC 60950, TUV EN60950, NEMKO (CB Report)

  • Explorer.exe crashing a LOT after upgrade to 9860

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    Thanks!
    Michael R.
    Michael Reinders, MCITP:Enterprise Administrator Tushaus Computer Services

    Log Name:      Application
    Source:        .NET Runtime
    Date:          10/22/2014 9:36:09 AM
    Event ID:      1026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      tcs-reinders-win8.mcwcorp.net
    Description:
    Application: explorer.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 00007FFF7222F394
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1026</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-22T14:36:09.000000000Z" />
        <EventRecordID>342048</EventRecordID>
        <Channel>Application</Channel>
        <Computer>tcs-reinders-win8.mcwcorp.net</Computer>
        <Security />
      </System>
      <EventData>
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    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 00007FFF7222F394
    </Data>
      </EventData>
    </Event>
    AND
    Log Name:      Application
    Source:        Application Error
    Date:          10/22/2014 9:36:10 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      tcs-reinders-win8.mcwcorp.net
    Description:
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    Faulting module name: twinui.dll, version: 6.4.9860.0, time stamp: 0x54362a4a
    Exception code: 0xc0000005
    Fault offset: 0x000000000010f394
    Faulting process id: 0x1144
    Faulting application start time: 0x01cfee057f5fbe87
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\system32\twinui.dll
    Report Id: c340df7d-59f8-11e4-bf4d-f0921ce7ea1e
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-22T14:36:10.000000000Z" />
        <EventRecordID>342049</EventRecordID>
        <Channel>Application</Channel>
        <Computer>tcs-reinders-win8.mcwcorp.net</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.4.9860.0</Data>
        <Data>543629ae</Data>
        <Data>twinui.dll</Data>
        <Data>6.4.9860.0</Data>
        <Data>54362a4a</Data>
        <Data>c0000005</Data>
        <Data>000000000010f394</Data>
        <Data>1144</Data>
        <Data>01cfee057f5fbe87</Data>
        <Data>C:\WINDOWS\explorer.exe</Data>
        <Data>C:\WINDOWS\system32\twinui.dll</Data>
        <Data>c340df7d-59f8-11e4-bf4d-f0921ce7ea1e</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Michael Reinders, MCITP:Enterprise Administrator Tushaus Computer Services

  • Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

    Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.
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    we found the following error log in Action Center:
    Source
    Windows Explorer
    Summary
    Stopped working
    Date
    ‎11/‎10/‎2012 09:25
    Status
    Report sent
    Description
    Faulting Application Path:             
    C:\Windows\explorer.exe
    Problem signature
    Problem Event Name:     
    APPCRASH
    Application Name:          
    Explorer.EXE
    Application Version:        
    6.1.7601.17567
    Application Timestamp: 
    4d672ee4
    Fault Module Name:       
    SHELL32.dll
    Fault Module Version:     
    6.1.7601.17859
    Fault Module Timestamp:              
    4fd2dfec
    Exception Code:               
    c0000005
    Exception Offset:             
    0000000000050494
    OS Version:       
    6.1.7601.2.1.0.256.48
    Locale ID:          
    2057
    Additional Information 1:               
    d257
    Additional Information 2:               
    d257e70c0bb57693fe4a99b32203ac45
    Additional Information 3:               
    bf38
    Additional Information 4:               
    bf38fbfff01111f00d828186b871a565
    Extra information about the problem
    Bucket ID:         
    70137792
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