Explorer keeps crashing
I recently wiped my old ASUS back to factory settings as the kids played havoc with it. I have loaded everything back and the old girl is running sweet. My only issue is with explorer. It keeps crashing and then telling me I
need to load Win Serv Pk 1, which I have done multiple times and it tells me it has been loaded successfully. It even shows in my update history but under computer properties (which trouble shooting told me it should be listed there) has nothing.
Then it says I need to load Service Pack 2. The problem is that I cant load SP2 without updating to to explorer 9 but I can't update to explorer 9 without SP2??? It even tells me that I cant even visit the M.S sites for the updates because I need to
have explorer 9 or higher. I am going around in circles here. I am just wanting to get a bit more life out of my old girl, especially at Xmas time. Can someone please help me ??
I would suggest one solution, Install Google Chrome, download service pack 2, install it, un-install chrome, update I.E.
Similar Messages
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Explorer keeps crashing with ntdll.dll, verifier.dll, msvcrt.dll and combase.dll errors
Hi all,
I just bought my laptop a few weeks ago. Initially explorer only crashed (with the ntdll.dll error) when I had a lot of folders open, or when I was transferring stuff. But now I cannot open any folders at all without it crashing with the verifier.dll error.
This doesn't happen in safe mode.
Log Name: Application
Source: Application Error
Date: 09-02-2014 12:39:43 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WenShi
Description:
Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: verifier.dll, version: 6.3.9600.16384, time stamp: 0x5215f8f7
Exception code: 0x80000003
Fault offset: 0x000000000000abd4
Faulting process id: 0x17fc
Faulting application start time: 0x01cf24d328661f76
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\verifier.dll
Report Id: 7729c240-90c6-11e3-8267-ecf4bb7b6c5d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-08T13:39:43.000000000Z" />
<EventRecordID>4891</EventRecordID>
<Channel>Application</Channel>
<Computer>WenShi</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.3.9600.16441</Data>
<Data>5265dec8</Data>
<Data>verifier.dll</Data>
<Data>6.3.9600.16384</Data>
<Data>5215f8f7</Data>
<Data>80000003</Data>
<Data>000000000000abd4</Data>
<Data>17fc</Data>
<Data>01cf24d328661f76</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\system32\verifier.dll</Data>
<Data>7729c240-90c6-11e3-8267-ecf4bb7b6c5d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
This is the event log for one of the errors. I have also uploaded two dump files after explorer crashed onto my skydrive:
https://skydrive.live.com/?cid=05A8CC170A7688F5&id=5A8CC170A7688F5!105
Can anyone please help me? I have found many similar threads but I'm not sure which program is causing the crashes for me. Thanks very much!Hi again,
Sigh. Explorer crashed on me again. I was using iTunes when this happened (not sure if relevant), I wasn't transferring files, and had 4 explorer folders open.
Would you please download explorer.exe.3432 from my skydrive and analyse it for me? Thank you so much for your help.
Here's the event log for my most recent crash: mscordacwks.dll error?
Log Name: Application
Source: Application Error
Date: 10-02-2014 10:38:38 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WenShi
Description:
Faulting application name: Explorer.EXE, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: mscordacwks.dll, version: 4.0.30319.34003, time stamp: 0x522ec01b
Exception code: 0xc0000005
Fault offset: 0x000000000001e733
Faulting process id: 0xd68
Faulting application start time: 0x01cf264dda16c79f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscordacwks.dll
Report Id: e1816640-9247-11e3-826b-ecf4bb7b6c5d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-10T11:38:38.000000000Z" />
<EventRecordID>5410</EventRecordID>
<Channel>Application</Channel>
<Computer>WenShi</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.3.9600.16441</Data>
<Data>5265dec8</Data>
<Data>mscordacwks.dll</Data>
<Data>4.0.30319.34003</Data>
<Data>522ec01b</Data>
<Data>c0000005</Data>
<Data>000000000001e733</Data>
<Data>d68</Data>
<Data>01cf264dda16c79f</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscordacwks.dll</Data>
<Data>e1816640-9247-11e3-826b-ecf4bb7b6c5d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> -
Windows Explorer keeps crashing under Win 7 with RH7 and Source Control installed
This is an "informational" thread in case someone experiences the same problems. We installed RH7 on Windows 7 32-bit and accidentally, Robo Source Control was installed, too, although we do not use it. The latter loads three extensions into the shell that caused the Windows Explorer to crash on a regular basis ("Windows Explorer has stopped working"). After deinstallation of Robo Source, the problem seems to be resolved.
I would like to tell you that this problem is an issue with RH8, as well.
-
W7 SP1 64 windows explorer keeps crashing
Log Name: Application
Source: Application Error
Date: 16/11/2014 12:27:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JohnTaylor-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x00000000000533df
Faulting process id: 0x8bc
Faulting application start time: 0x01d0013aeea693a0
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b73b4dfe-6d2f-11e4-a1f8-6cf049b101bf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-16T01:27:24.000000000Z" />
<EventRecordID>166501</EventRecordID>
<Channel>Application</Channel>
<Computer>JohnTaylor-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data>
<Data>521eaf24</Data>
<Data>c0000005</Data>
<Data>00000000000533df</Data>
<Data>8bc</Data>
<Data>01d0013aeea693a0</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>b73b4dfe-6d2f-11e4-a1f8-6cf049b101bf</Data>
</EventData>
</Event>Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription. This is only one forum among the many that are on the TechNet Discussion Forums, and given
your post, you likely chose the wrong forum. This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it. The links I share below I’ve
collected to help you get right where you need to go with your issue.
For technical issues with Microsoft products that you would run into as an
end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an
IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
http://community.dynamics.com/
If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize! Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots
of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing.
If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you! It’s called the Where is the forum for…? forum and it’s here:
http://social.msdn.microsoft.com/forums/en-us/whatforum/
Moving to off topic.
Thanks, Mike
MSDN and TechNet Subscriptions Support
Did Microsoft call you out of the blue about your computer?
No, they didn't. -
Internet explorer 11 cause explorer.exe crashes
Hi There,
Just to let you know a little tips that can help for other about IE11 and explorer crashes fix
I don't know where posting that, so it will be here ! :)
Yesterday i decided to install Internet explorer 11 on my freshly installed Windows 7 Pro ed.
No problems during install, but after the reboot, my computer went on a strange state:
- Explorer keeps crashes itself everytime i launched a tool from the run command, or simply when i wanted to launch an explorer or other.
- Some services couldn't start (svchost, dhcp client, search, wmi etc ...)
- No launched programs in the taskbar.
- Security essentials failed to launch
- Funny thing : i could type only 4 letters into the run command, impossible to launch anythink except (hopefully) a CMD prompt :D
so after breaking my head on my desk, i decided to try something :
on a CMD i ran a SFC /scannow and it repaired some errors, not all.
I parsed the CBS.LOG file, and realized that one DLL failed to repair on the generated txt (see details below) :
this dll was : IEPROXY.DLL and i made the link between my IE11 installation and this dll.
==> method to parse the CBS.LOG file : launch CMD as admin and type the following:
findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt
so here is the fix/workaround : simply uninstall IE11!
But ... wait, you cannot access to APPWIZ.CPL (remember: impossible to laucn the control panel without crashing explorer) so we will uninstall IE11 with a command line:
on the CMD type this :
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
when it's ok, simply restart the computer, IE10 will be available automatically and the issue disapeared.
Hope it helps someone.
DavidHi,
Thanks for sharing your experience to us.
For the persons who have the similar issue with the explorer.exe crashes, try this solution to fix the issue.
If you have any questions or concerns, please do not hesitate to let us know.
Thanks again. Have a nice day.
Regards,
Blair Deng
Blair Deng
TechNet Community Support -
Hi Guys,
I am using an application wherein it requires JRE 1.5_06 and support until JRE 1.5_14 but not 1.6 yet. Since using Dual core PC, the internet explorer keep crashing and Java creates a log file in the desktop. Below is the log I keep getting each time IE crashed:
# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9106c3, pid=1964, tid=2468
# Java VM: Java HotSpot(TM) Client VM (1.5.0_07-b03 mixed mode)
# Problematic frame:
# C [ntdll.dll+0x106c3]
--------------- T H R E A D ---------------
Current thread (0x0a345a18): JavaThread "Thread-203" [_thread_in_native, id=2468]
siginfo: ExceptionCode=0xc0000005, writing address 0x5c2c2922
Registers:
EAX=0x5c2c2908, EBX=0x00150000, ECX=0x00000038, EDX=0x58480004
ESP=0x06b2d508, EBP=0x06b2d728, ESI=0x5c2c2924, EDI=0x5c2c291c
EIP=0x7c9106c3, EFLAGS=0x00010212
Top of Stack: (sp=0x06b2d508)
0x06b2d508: 00000000 06b2000b 1122eb40 00000007
0x06b2d518: 73002e98 06b2d7b4 00000000 00000000
0x06b2d528: 73002e84 73003f42 00000000 00000000
0x06b2d538: 00000000 00000000 00000000 0000001c
0x06b2d548: 00000000 00000000 00000000 00000000
0x06b2d558: 00000000 00000000 00000000 00000000
0x06b2d568: 00000000 06b2d70c 06b2d570 06b2d570
0x06b2d578: 00000070 06b2d57c 06b2d57c 00000017
Instructions: (pc=0x7c9106c3)
0x7c9106b3: 84 5d 0f 00 00 8d 7e f8 8a 45 dc 8b 4d 10 2a c1
0x7c9106c3: 88 47 06 8b c7 c1 e8 03 32 43 04 88 47 04 f6 45
Stack: [0x06a30000,0x06b30000), sp=0x06b2d508, free space=1013k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x106c3]
C [kernel32.dll+0xfe6f]
C [fx6tseim.dll+0x1780f]
C [fx6tseim.dll+0x1be07]
C [fx6tseim.dll+0x162ce]
C [fx6tseim.dll+0x541f5]
C [fx6tseim.dll+0x59a95]
C [fx6tseim.dll+0x5a0ed]
C [fx6tseim.dll+0x49dec]
C [fx6tseim.dll+0x4b888]
C [fx6tseim.dll+0x5ab73]
C [GDI32.dll+0x184cf]
C [USER32.dll+0x203e3]
C [ntdll.dll+0xeae3]
C [GDI32.dll+0xbe80]
C [GDI32.dll+0xbea1]
C [awt.dll+0xb4780]
j sun.print.Win32PrintService.getMediaPrintableArea(Ljava/lang/String;I)[F+0
J sun.print.Win32PrintService.initMedia()V
v ~RuntimeStub::alignment_frame_return Runtime1 stub
j sun.print.Win32PrintService.getSupportedAttributeValues(Ljava/lang/Class;Ljavax/print/DocFlavor;Ljavax/print/attribute/AttributeSet;)Ljava/lang/Object;+637
j sun.print.RasterPrinterJob.updatePageAttributes(Ljavax/print/PrintService;Ljava/awt/print/PageFormat;)V+62
j sun.print.RasterPrinterJob.setPrintable(Ljava/awt/print/Printable;Ljava/awt/print/PageFormat;)V+19
j com.wildcrest.j2printerworks.db.run()V+19
v ~StubRoutines::call_stub
V [jvm.dll+0x86401]
V [jvm.dll+0xdb172]
V [jvm.dll+0x862d2]
V [jvm.dll+0x8602f]
V [jvm.dll+0xa0bcb]
V [jvm.dll+0x10bdad]
V [jvm.dll+0x10bd7b]
C [msvcrt.dll+0x2a3b0]
C [kernel32.dll+0xb683]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.print.Win32PrintService.getMediaPrintableArea(Ljava/lang/String;I)[F+0
J sun.print.Win32PrintService.initMedia()V
v ~RuntimeStub::alignment_frame_return Runtime1 stub
j sun.print.Win32PrintService.getSupportedAttributeValues(Ljava/lang/Class;Ljavax/print/DocFlavor;Ljavax/print/attribute/AttributeSet;)Ljava/lang/Object;+637
j sun.print.RasterPrinterJob.updatePageAttributes(Ljavax/print/PrintService;Ljava/awt/print/PageFormat;)V+62
j sun.print.RasterPrinterJob.setPrintable(Ljava/awt/print/Printable;Ljava/awt/print/PageFormat;)V+19
j com.wildcrest.j2printerworks.db.run()V+19
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x0a30d5a8 JavaThread "Thread-204" [_thread_in_native, id=2880]
=>0x0a345a18 JavaThread "Thread-203" [_thread_in_native, id=2468]
0x0a0ba818 JavaThread "Thread-202" [_thread_in_native, id=2724]
0x032d6e90 JavaThread "AWT-EventQueue-5" [_thread_blocked, id=1660]
0x02771830 JavaThread "TimerQueue" daemon [_thread_blocked, id=404]
0x026c9618 JavaThread "thread applet-com.omgeo.ctm.newui.TradeApplet" [_thread_blocked, id=3904]
0x0a0e3d90 JavaThread "Thread-12" [_thread_in_native, id=2068]
0x026e4570 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3040]
0x0003d860 JavaThread "AWT-Shutdown" [_thread_blocked, id=4080]
0x0274d7f8 JavaThread "Cache Cleanup Thread" [_thread_blocked, id=872]
0x032d4e60 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2120]
0x02766978 JavaThread "AWT-Windows" daemon [_thread_in_native, id=1372]
0x0276bf20 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3808]
0x0277a8d8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2812]
0x0275d258 JavaThread "CompilerThread0" daemon [_thread_blocked, id=192]
0x0277b588 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2428]
0x02763d78 JavaThread "Finalizer" daemon [_thread_blocked, id=2744]
0x027601a8 JavaThread "Reference Handler" daemon [_thread_blocked, id=488]
Other Threads:
0x026d0008 VMThread [id=1844]
0x02788aa0 WatcherThread [id=228]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 6144K, used 2259K [0x325e0000, 0x32c80000, 0x33cf0000)
eden space 5504K, 38% used [0x325e0000, 0x327f12d0, 0x32b40000)
from space 640K, 22% used [0x32be0000, 0x32c03be8, 0x32c80000)
to space 640K, 0% used [0x32b40000, 0x32b40000, 0x32be0000)
tenured generation total 80500K, used 58985K [0x33cf0000, 0x38b8d000, 0x451e0000)
the space 80500K, 73% used [0x33cf0000, 0x3768a6c0, 0x3768a800, 0x38b8d000)
compacting perm gen total 21504K, used 21264K [0x451e0000, 0x466e0000, 0x491e0000)
the space 21504K, 98% used [0x451e0000, 0x466a4070, 0x466a4200, 0x466e0000)
No shared spaces configured.
Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x7e290000 - 0x7e3ff000 C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL
0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x7c9c0000 - 0x7d1d6000 C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\UxTheme.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x7e1e0000 - 0x7e281000 C:\WINDOWS\system32\urlmon.dll
0x01590000 - 0x01856000 C:\WINDOWS\system32\msi.dll
0x10000000 - 0x10008000 C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x018b0000 - 0x01b75000 C:\WINDOWS\system32\xpsp2res.dll
0x6d610000 - 0x6d67a000 C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\OLEPRO32.DLL
0x01d90000 - 0x01e18000 C:\WINDOWS\system32\shdoclc.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\wsock32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x65af0000 - 0x65af7000 C:\WINDOWS\system32\jsproxy.dll
0x75c50000 - 0x75cbf000 C:\WINDOWS\system32\jscript.dll
0x71f80000 - 0x71f84000 C:\WINDOWS\system32\security.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x7dc30000 - 0x7df21000 C:\WINDOWS\system32\mshtml.dll
0x746c0000 - 0x746e7000 C:\WINDOWS\system32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
0x5c2c0000 - 0x5c300000 C:\WINDOWS\ime\sptip.dll
0x74c80000 - 0x74cac000 C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll
0x02f70000 - 0x02f81000 C:\WINDOWS\IME\SPGRMR.DLL
0x02f90000 - 0x02feb000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x66e50000 - 0x66e90000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x30000000 - 0x302ee000 C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x6bdd0000 - 0x6be06000 C:\WINDOWS\system32\dxtrans.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x6be10000 - 0x6be6a000 C:\WINDOWS\system32\dxtmsft.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x76200000 - 0x76271000 C:\WINDOWS\system32\mshtmled.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\system32\actxprxy.dll
0x6cc60000 - 0x6cc6b000 C:\WINDOWS\system32\dispex.dll
0x6d590000 - 0x6d5a2000 C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll
0x6d400000 - 0x6d417000 C:\Program Files\Java\jre1.5.0_07\bin\jpiexp32.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_07\bin\jpishare.dll
0x6d6c0000 - 0x6d857000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\hpi.dll
0x6d690000 - 0x6d69c000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\java.dll
0x6d6b0000 - 0x6d6bf000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\zip.dll
0x6d000000 - 0x6d167000 C:\Program Files\Java\jre1.5.0_07\bin\awt.dll
0x73940000 - 0x73a10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6d240000 - 0x6d27f000 C:\Program Files\Java\jre1.5.0_07\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_07\bin\deploy.dll
0x6d5d0000 - 0x6d5f2000 C:\Program Files\Java\jre1.5.0_07\bin\RegUtils.dll
0x6d3e0000 - 0x6d3f5000 C:\Program Files\Java\jre1.5.0_07\bin\jpicom32.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_07\bin\net.dll
0x6d4e0000 - 0x6d4e9000 C:\Program Files\Java\jre1.5.0_07\bin\nio.dll
0x6a900000 - 0x6a9a4000 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fx6tseiu.dll
0x02e80000 - 0x02efc000 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fx6tseim.dll
0x02f20000 - 0x02f31000 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fx6tsjdm.dll
0x0b170000 - 0x0bece000 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fx6tseir.xrs
0x02f40000 - 0x02f5f000 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fx6tse.xrs
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_07 -Djavaplugin.nodotversion=150_07 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Xmx300m -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_07 -Djavaplugin.nodotversion=150_07 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Xmx300m -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>
Launcher Type: generic
Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~1.0_0\bin;C:\Program Files\Internet Explorer;;c:\windows\system32;c:\windows;c:\windows\system32\wbem;c:\apps\bin;c:\program files\gs\gs8.14\lib;c:\program files\gs\gs8.14\bin;c:\program files\ati technologies\ati.ace\;c:\program files\common files\autodesk shared;c:\program files\smartstream\openroad\ingres\bin;c:\oracle\ora92\bin;c:\program files\oracle\jre\1.3.1\bin;c:\program files\oracle\jre\1.1.8\bin;j:\syb12.50\Ocs-12_5\dll;j:\syb12.50\Ocs-12_5\bin;j:\syb12.50\Ocs-12_5\ini;j:\syb12.50\Ocs-12_5\lib;C:\WIN32APP\SWIFT\Alliance\Workstation\COMMON\lib\win32;C:\Program Files\gs\gs7.06\lib;C:\Program Files\gs\gs7.06\bin;.
USERNAME=jtam
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 2 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht
Memory: 4k page, physical 522308k(38448k free), swap 1270828k(388288k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0_07-b03) for windows-x86, built on May 3 2006 01:04:38 by "java_re" with MS VC++ 6.0
Is dual core machine incompatible with the JRE I am using? This never happen when using a single core machine. Appreciate your assistance.Previously, I also had the same problem. it can happen due to the following issues.
1 . If you compile the java code using older version and tried to run it through newer version of java (This may be happened in your case)
2. If u just copy the java folders (YOU ARE NOT RUNNING THE JAVA SET UP) and tried to run java applications .This crash will happen mainly in the stand alone applications
Edited by: Varkey_Praveen on Jun 4, 2008 11:01 PM -
Good day.
I just wanna know why is my File Explorer keeps crashing?
VLC and Chrome too. It ends up not responding so i have to use Task Manager to end those.
I'm using Windows 8 BTW.
Please help me. Thanks in advance.I found the missing files on my brother's Mac and copied them over to my computer to the locations specified in the crash logs and now it works.
-
Firstly, apologies if I am posting at a wrong thread or if a thread is already existing with this issue.
Issues:
Explorer.exe keeps crashing after I installed an addin on my outlook 2007. The same Outlook addin on another computer with same Windows 7 does not cause the explorer.exe to crash. I have captured crash dumps and I see the following:
FAULTING_IP:
ntdll!RtlFreeHeap+d0
00000000`77703290 4c8b6308 mov r12,qword ptr [rbx+8]
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077703290 (ntdll!RtlFreeHeap+0x00000000000000d0)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000177e1f4dbf8
Attempt to read from address 00000177e1f4dbf8
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000177e1f4dbf8
READ_ADDRESS: 00000177e1f4dbf8
FOLLOWUP_IP:
ntdll!RtlFreeHeap+d0
00000000`77703290 4c8b6308 mov r12,qword ptr [rbx+8]
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
ADDITIONAL_DEBUG_TEXT: Enable Pageheap/AutoVerifer
FAULTING_THREAD: 000000000000194c
DEFAULT_BUCKET_ID: HEAP_CORRUPTION
PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION
BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff
LAST_CONTROL_TRANSFER: from 0000000077131a4a to 0000000077703290
STACK_TEXT:
00000000`0756ec60 00000000`77131a4a : 00000000`00000000 00000000`00000000 000007fe`ff085c28 00000000`087a9790 : ntdll!RtlFreeHeap+0xd0
00000000`0756ece0 000007fe`fc2c0b50 : 00000000`05e41d10 00000000`00000000 00000000`05e41d10 000007fe`fedb123c : kernel32!HeapFree+0xa
00000000`0756ed10 000007fe`fecd67f9 : 00000000`00000000 00000000`087a9790 00000000`05e41ef0 00000000`00000000 : comctl32!DSA_Destroy+0x34
00000000`0756ed40 000007fe`fedb134a : 00000000`00000000 00000000`05e41ef0 00000000`00000000 000007fe`fedb123c : shell32!DSA_DestroyCallback+0x4d
00000000`0756ed70 000007fe`fedb12bb : 00000000`00000000 00000000`00000000 000007fe`fedb123c 000007fe`fedaa733 : shell32!CDefEventSinkContainer::`scalar deleting destructor'+0xd6
00000000`0756edd0 000007fe`fedb12a7 : 00000000`08857b18 00000000`08857ad0 000007fe`fedb123c 00000000`00000000 : shell32!CDefEventSinkContainer::Release+0x20
00000000`0756ee00 000007fe`fc2c0c04 : 00000000`0884efd0 00000000`00000000 00000000`08652510 000007fe`fecac5bf : shell32!CItemStore::s_ClearEntry+0x34
00000000`0756ee30 000007fe`fecc74a9 : 00000000`00000000 00000000`80004005 00000000`087a9790 000007fe`fecac57d : comctl32!DSA_EnumCallback+0x48
00000000`0756ee60 000007fe`fedaf416 : 00000000`060d2810 00000000`00000000 00000000`00200001 00000000`06226400 : shell32!DSA_EnumCallback+0x4d
00000000`0756ee90 000007fe`fedaf5b5 : 00000000`08652510 00000000`00000000 00000000`00000000 00000000`08652510 : shell32!CItemStore::DeleteItem+0x87
00000000`0756eec0 000007fe`fedafafe : 00000000`08652510 00000000`08652510 00000000`00000000 00000000`08652510 : shell32!CDefCollection::_RemoveAllItems+0x1d5
00000000`0756ef30 000007fe`fedaf7b5 : 00000000`08652510 000007fe`fe5f44e7 00000000`060e4680 00000000`060e4680 : shell32!CDefCollection::_DestroyCollection+0x92
00000000`0756ef60 000007fe`fedaf6c8 : 00000000`00000001 00000000`00000000 00000000`80004005 00000000`00000000 : shell32!CDefCollection::~CDefCollection+0xc5
00000000`0756ef90 000007fe`fec7ae5f : 00000000`00000000 00000000`00000000 00000000`08652510 0000190a`36e509ba : shell32!CDefCollection::`vector deleting destructor'+0x14
00000000`0756efc0 000007fe`fedaa07b : 00000000`088bd700 00000000`00000000 00000000`088bd700 00000000`00000000 : shell32!CCDBurn::Release+0x25
00000000`0756eff0 000007fe`fedabcde : 00000000`088bd700 00000000`088bd700 00000000`088bd700 00000000`00000000 : shell32!CDefView::_ReleaseCurrentCollection+0xd9
00000000`0756f030 000007fe`fc9043f2 : 00000000`087a9f10 00000000`00000001 00000000`80004005 00000000`00000000 : shell32!CDefView::_DestroyView+0x22d
00000000`0756f060 000007fe`fc90438c : 00000000`05eab648 00000000`00000000 00000000`00000001 0000190a`36e5166a : EXPLORERFRAME!CShellViewProvider::Release+0x33
00000000`0756f090 000007fe`fc9033e5 : 00000000`05eab500 00000000`00000000 00000000`05eab500 00000000`00000001 : EXPLORERFRAME!CShellBrowser::_ClearNavigationState+0x49
00000000`0756f0c0 000007fe`fc90a81f : 00000000`05eab580 00000000`05eab500 00000000`00000000 00000000`beef0016 : EXPLORERFRAME!CShellBrowser::_ReleaseNavigationState+0x17c
00000000`0756f100 000007fe`fc90a122 : 00000000`00000000 00000000`0756f430 00000000`0756f430 00000000`00000000 : EXPLORERFRAME!CShellBrowser::_SwitchNavigationState+0xed
00000000`0756f390 000007fe`fc909fcb : 00000000`00000001 00000000`00000000 00000000`0877c350 00000000`05eab500 : EXPLORERFRAME!CShellBrowser::_ActivateNavigation+0xfd
00000000`0756f3d0 000007fe`fc909c18 : 00000000`05eab5e8 00000000`00000000 00000000`0877c350 00000000`05eab5e8 : EXPLORERFRAME!CShellBrowser::_OnConnectionCreated+0x2b5
00000000`0756f4f0 000007fe`fc909b71 : 00000000`087a9f10 00000000`00000000 00000000`000700c2 00000000`088a1348 : EXPLORERFRAME!CShellBrowser::OnNavigationResult+0x98
00000000`0756f560 000007fe`fc9093c9 : 00000000`0866a940 00000000`80004005 00000000`000700c2 00000000`088a1348 : EXPLORERFRAME!CPendingNavigation::OnConnectionCreated+0x4d
00000000`0756f5c0 000007fe`fc9099c2 : 00000000`00000000 00000000`0000001a 00000000`00000000 00000000`0877c350 : EXPLORERFRAME!CShellViewFactory::BeginCreateConnection+0x116
00000000`0756f630 000007fe`fc90961e : 00000000`038d9f00 00000000`038d9f00 00000000`038d9f00 00000000`038d9f00 : EXPLORERFRAME!CShellBrowser::_CreateConnectionForItem+0x36d
00000000`0756f7f0 000007fe`fc909522 : 00000000`00000000 00000000`05e575c0 00000000`00200001 00000000`00000000 : EXPLORERFRAME!CShellBrowser::_CreateNewConnection+0xd9
00000000`0756f840 000007fe`fc961e5d : 00000000`088a1348 00000000`00000000 00000000`05e575c0 000007fe`ff0787a8 : EXPLORERFRAME!CShellBrowser::_NavigateToPidl+0x167
00000000`0756f890 000007fe`fc961d89 : 00000000`05eab500 00000000`00000700 00000000`00000700 00000000`0756f990 : EXPLORERFRAME!CShellBrowser::_OnGoto+0xeb
00000000`0756f8d0 000007fe`fc9005dd : 0000190a`00000000 000007fe`fc1e03d2 00000000`00000000 00000000`00000000 : EXPLORERFRAME!CShellBrowser::WndProcBS+0xc26
00000000`0756f9a0 00000000`77469bd1 : 00000000`00000000 00000000`03983100 00000000`00000001 00000000`00000030 : EXPLORERFRAME!IEFrameWndProc+0xef
00000000`0756f9f0 00000000`774698da : 00000000`0756fb60 000007fe`fc900570 000007fe`fca3b550 00000000`008bcec0 : user32!UserCallWinProcCheckWow+0x1ad
00000000`0756fab0 000007fe`fc9004b0 : 00000000`03983104 00000000`03983104 000007fe`fc900570 00000000`00000000 : user32!DispatchMessageWorker+0x3b5
00000000`0756fb30 000007fe`fc904925 : 00000000`03983100 00000000`00000002 00000000`00000000 00000000`00000000 : EXPLORERFRAME!CExplorerFrame::FrameMessagePump+0x436
00000000`0756fbb0 000007fe`fc90509b : 00000000`03983100 00000000`0399e800 00000000`00000000 00000000`00000000 : EXPLORERFRAME!BrowserThreadProc+0x180
00000000`0756fc30 000007fe`fc905032 : 1047c67a`00000001 00000000`038d9900 00000000`7fffffff 000007fe`fdc02d40 : EXPLORERFRAME!BrowserNewThreadProc+0x53
00000000`0756fc60 000007fe`fc8fbe50 : 00000000`038d9b40 00000000`05e412c0 00000000`00000000 000007fe`feccf07c : EXPLORERFRAME!CExplorerTask::InternalResumeRT+0x12
00000000`0756fc90 000007fe`feccefcb : 80000000`01000000 00000000`0756fd20 00000000`038d9b40 00000000`00000009 : EXPLORERFRAME!CRunnableTask::Run+0xda
00000000`0756fcc0 000007fe`fecd2b56 : 00000000`038d9b40 00000000`00000000 00000000`038d9b40 00000000`00000002 : shell32!CShellTask::TT_Run+0x124
00000000`0756fcf0 000007fe`fecd2cb2 : 00000000`0391bc70 00000000`0391bc70 00000000`00000000 00000000`00000010 : shell32!CShellTaskThread::ThreadProc+0x1d2
00000000`0756fd90 000007fe`fe5ec71e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x22
00000000`0756fdc0 00000000`771259ed : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shlwapi!WrapperThreadProc+0x19b
00000000`0756fec0 00000000`776dc541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0756fef0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_NAME: heap_corruption!heap_corruption
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: heap_corruption
IMAGE_NAME: heap_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: ~22s; .ecxr ; kb
FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000005_heap_corruption!heap_corruption
BUCKET_ID: X64_APPLICATION_FAULT_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff_heap_corruption!heap_corruption
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_18247/5...
Followup: MachineOwner
I have uploaded the dump file at the following link: https://onedrive.live.com/redir?resid=497DA1BB5BE3BBFF!145&authkey=!AGeZyXW_JB1NWUc&ithint=file%2cdmp
Any help on fixing this issue is appreciated.
ThanksHi,
Firstly, using !analyze -v command to generate a results of this crash events. We can see
Attempt to read from address 00000177e1f4dbf8, then using !address command to check this address information:
0:022> !address 00000177e1f4dbf8
Mapping file section regions...
Mapping module regions...
Mapping PEB regions...
Mapping TEB and stack regions...
Mapping heap regions...
Mapping page heap regions...
Mapping other regions...
Mapping stack trace database regions...
Mapping activation context regions...
Usage: Free
Base Address: 00000001`001d0000
End Address: 000007fe`ecd50000
Region Size: 000007fd`ecb80000
State: 00010000 MEM_FREE
Protect: 00000001 PAGE_NOACCESS
Type: <info not present at the target>
Here we should remember the end address and region address. Then using !address command to displays information about the whole address space. After that, check above address around process if there is any program that may caused the crash.
Roger Lu
TechNet Community Support -
Explorer.exe keeps crashing after update to 8.1 from 8
After updating to the 8.1 explorer.exe keeps crashing, no solution found online for the problem...only clue I get is very clear and obvious message in event log:
Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3f283
Exception code: 0xe06d7363
Fault offset: 0x0000000000005a88
Faulting process id: 0x1664
Faulting application start time: 0x01cf52b7670e4534
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: a4c05eaf-beaa-11e3-be98-ca4f0724b24c
Faulting package full name:
Faulting package-relative application ID:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-04-07T23:16:27.000000000Z
EventRecordID
16783
Channel
Application
Computer
Dell
Security
EventData
explorer.exe
6.3.9600.16441
5265dec8
KERNELBASE.dll
6.3.9600.16496
52b3f283
e06d7363
0000000000005a88
1664
01cf52b7670e4534
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\KERNELBASE.dll
a4c05eaf-beaa-11e3-be98-ca4f0724b24c
really helpful. Cannot understand why Microsoft were pushing me to update from poorly performing windows 8 to complete nuisance windows 8.1. My hardly earned money were spent on a product that causes me massive headache.
Unfortunately Microsoft does not allow me to post the link to skydrive where I keep the dmp fo review. Another great gift from them.0:050> lmvm rse
start end module name
00007ffd`abc10000 00007ffd`abec6000 rse (export symbols) rse.dll
Loaded symbol image file: rse.dll
Image path: C:\Program Files\Autodesk\Inventor 2014\Bin\rse.dll
Image name: rse.dll
Timestamp: Fri Mar 01 06:00:41 2013 (512FD389)
CheckSum: 002B8E46
ImageSize: 002B6000
File version: 18.0.17000.0
Product version: 1.0.0.1
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Autodesk, Inc.
ProductName: Autodesk, Inc. rse
InternalName: rse
OriginalFilename: rse.dll
ProductVersion: Autodesk Inventor 2014
FileVersion: 18, 0, 17000, 0000
PrivateBuild: Build: 170, Release: 2014 RTM - Date: Thu 02/28/2013
SpecialBuild: Build: 170, Release: 2014 RTM - Date: Thu 02/28/2013
FileDescription: rse
LegalCopyright: Copyright © 1996-2013 Autodesk, Inc.
LegalTrademarks: Copyright © 1996-2013 Autodesk, Inc.
Comments: Copyright © 1996-2013 Autodesk, Inc.
Hi,
The dump file has been analyzed by auggy, and the problem is on the rse.dll.
Please refer to the suggestions auggy provided, If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.
If the suggestion is helpful, please remember to mark it as answer which can benefit others who may encounter the similar issue as yours. Otherwise, please unpropose it and provide the latest dump file for further assistance.
Regards,
Kelvin Xu
TechNet Community Support -
Flashplayer wont stay installed and keeps crashing my internet explorer
I am having to install flashplayer every day as it won't stay installed. Also, flashplayer keeps crashing my internet explorer?
Moving this discussion to the Using Flash Player forum.
-
and it doesnt work and it keeps crashing and i sent a report to itunes so they can refunde my money back but they wont answer me back please help me
We are all itunes users just like you. We cannot refund anything.
There are no refunds, but you can try contacting itunes support. Click "Support" at the top of this page, then click the link under "Contact Us" -
I have a problem with my mozilla. It keeps crashing when i start it.
Now my mozilla is totally updated to V. 6.0, though it refuses to open except on the WINDOWS safe mode, not MOZILLA safemode, mozilla "-safe-mode" didnt work for me, i checked for the Ulr.bot.c but i wasn't that either, the only .dll without V. info was the mozjs.dll and as i checked it is nessecery for mozilla to run.
I have windows Xp on my pc, a 1GB procecor and i dont understand why it keeps crashing.It doesnt open at all, it just prompt the chrash report to me. The fact that it works at "Windows-safe mode" i got it right now that i trid it just to make sure..... Any ideas?
P.S. Google desktop didnt even work for me, i tried to instal the latest Vers. just to make sure the problem wasn't this, but it sayed that the .exe was corrupt, and i dont remember having it installed before, also i dont use the Spector Pro, i heared it for the first time at mozilla "crash-site".
Please contact me at: [email protected] as soon as possible, a life with Internet Explorer sucks!! :Siloverockandroll wrote:
I have been repeating those steps over and over and still nothing. ...
Some users have reported that 8 or 9 attempts were necessary before success...
Pay particular attention to steps 3 and 4.
iloverockandroll wrote:
... should i just go in...
If you prefer... -
My 17" Powerbook keeps crashing on me!
Hi there,
I just bought an Aluminium 17" Powerbook from eBay and it keeps crashing on me. It arrived running Panther and seemed to work fine. However as soon as I installed Tiger it began crashing regularly.
I took it into the Apple store and they said that it could mean a faulty hard drive, but they ran a hardware test using the original Powerbook discs and it didn't turn up anything.
I've recorded as much as I can of the reports that the machine generates when it crashes (see below this email) - can anyone decipher the code and what it might mean?
The previous owner said that he had used it for editing video on the hard drive, which I gather is a no-no if you want to keep a healthy hard drive...
Any help or advice gratefully received - thanks!
Patrick
Machine Name: PowerBook G4 17"
Machine Model: PowerBook 5,3
CPU Type: PowerPC G4 (1.1)
Number Of CPUs: 1
CPU Speed: 1.33 GHz
L2 Cache (per CPU): 512 KB
Memory: 1 GB
Bus Speed: 167 MHz
Boot ROM Version: 4.7.1f1
Thursday 24 November, using Limewire – dark shadow came down screen, machine told me I had to restart
Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x000000000000000C PC=0x000000000066F480
Latest crash info for cpu 0:
Exception state (sv=0x2D325500)
PC=0x0066F480; MSR=0x00009030; DAR=0x0000000C; DSISR=0x40000000; LR=0x0066F478; R1=0x174EBC50; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0066F478 0x0066EE60 0x0066E814 0x0068071C 0x002CDC8C 0x002CCB54
0x000A9654
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(3.5)@0x63f000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x5a4000
dependency: com.apple.iokit.IOPCIFamily(1.6)@0x452000
Proceeding back via exception chain:
Exception state (sv=0x2D325500)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x2D2A4280)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.0.0: Sat Mar 26 14:15:22 PST 2005; root:xnu-792.obj~1/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x00095564 0x00095A7C 0x00026838 0x000A8184 0x000AB880
Proceeding back via exception chain:
Exception state (sv=0x2D325500)
PC=0x0066F480; MSR=0x00009030; DAR=0x0000000C; DSISR=0x40000000; LR=0x0066F478; R1=0x174EBC50; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0066F478 0x0066EE60 0x0066E814 0x0068071C 0x002CDC8C 0x002CCB54
0x000A9654
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(3.5)@0x63f000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x5a4000
dependency: com.apple.iokit.IOPCIFamily(1.6)@0x452000
Exception state (sv=0x2D2A4280)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.0.0: Sat Mar 26 14:15:22 PST 2005; root:xnu-792.obj~1/RELEASE_PPCModel: PowerBook5,3, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 1 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J20STANDARD, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J23REVERSED, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 3.5f1 (3.50.37.p6)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.4
Bluetooth: Version 1.6.0f2, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816,
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
Tue, 29 Nov – using Mail and Filemaker, had just installed Adobe Creative Suite and Filemaker, was using an external mouse via USB port. Dark shadow came down screen, machine told me I had to restart
Unresolved kernel trap(cpu 0): 0x700 - Program DAR=0x0000000000000018 PC=0x000000002E34F90C
Latest crash info for cpu 0:
Exception state (sv=0x2D85B500)
PC=0x2E34F90C; MSR=0x00089030; DAR=0x00000018; DSISR=0x40000000; LR=0x2E34F8A0; R1=0x17613C30; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x000B44D0 0x00009030 0x0046585C 0x00465548 0x00466848 0x00466B98
0x002CF960 0x002CE828 0x000A9814
kmod scan stopped due to missing kmod page: 00000000
Proceeding back via exception chain:
Exception state (sv=0x2D85B500)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x2D03E780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0007): 0x700 - Program
Latest stack backtrace for cpu 0:
Backtrace:
0x00095698 0x00095BB0 0x0002683C 0x000A8304 0x000ABC80
kmod scan stopped due to missing kmod page: 00000000
Proceeding back via exception chain:
Exception state (sv=0x2D85B500)
PC=0x2E34F90C; MSR=0x00089030; DAR=0x00000018; DSISR=0x40000000; LR=0x2E34F8A0; R1=0x17613C30; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x000B44D0 0x00009030 0x0046585C 0x00465548 0x00466848 0x00466B98
0x002CF960 0x002CE828 0x000A9814
kmod scan stopped due to missing kmod page: 00000000
Exception state (sv=0x2D03E780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
Model: PowerBook5,3, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 1 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J20STANDARD, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J23REVERSED, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 402.6 (3.90.34.0.p13)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.6.6f22, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816,
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
Tuesday 29 November, 13.45. Internet Explorer open (two windows). New printer drivers had just been installed, and the Ethernet cable had just been unplugged whilst the machine was connected to a server. Closed lid of machine, and when I opened it the machine had frozen.
Unresolved kernel trap(cpu 0): 0x700 - Program DAR=0x0000000000000018 PC=0x000000002E34F90C
Latest crash info for cpu 0:
Exception state (sv=0x2D85B500)
PC=0x2E34F90C; MSR=0x00089030; DAR=0x00000018; DSISR=0x40000000; LR=0x2E34F8A0; R1=0x17613C30; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x000B44D0 0x00009030 0x0046585C 0x00465548 0x00466848 0x00466B98
0x002CF960 0x002CE828 0x000A9814
kmod scan stopped due to missing kmod page: 00000000
Proceeding back via exception chain:
Exception state (sv=0x2D85B500)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x2D03E780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0007): 0x700 - Program
Latest stack backtrace for cpu 0:
Backtrace:
0x00095698 0x00095BB0 0x0002683C 0x000A8304 0x000ABC80
kmod scan stopped due to missing kmod page: 00000000
Proceeding back via exception chain:
Exception state (sv=0x2D85B500)
PC=0x2E34F90C; MSR=0x00089030; DAR=0x00000018; DSISR=0x40000000; LR=0x2E34F8A0; R1=0x17613C30; XCP=0x0000001C (0x700 - Program)
Backtrace:
0x000B44D0 0x00009030 0x0046585C 0x00465548 0x00466848 0x00466B98
0x002CF960 0x002CE828 0x000A9814
kmod scan stopped due to missing kmod page: 00000000
Exception state (sv=0x2D03E780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
Model: PowerBook5,3, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 1 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J20STANDARD, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J23REVERSED, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 402.6 (3.90.34.0.p13)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.6.6f22, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816,
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
Wednesday 30 November, 10.30. Was using Filemaker, connected to server via internet. Powerpoint was also open. Screen froze without warning, had to restart.
No report when restarted.
Wednesday 30 November, 10.43. Was using Powerpoint, nothing else open. Dark shadow came down, machine told me I had to restart.
Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000018 PC=0x0000000000081990
Latest crash info for cpu 0:
Exception state (sv=0x2D858C80)
PC=0x00081990; MSR=0x00009030; DAR=0x00000018; DSISR=0x40000000; LR=0x000624C8; R1=0x174E3D50; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x174E3E90 0x000624C8 0x000A875C 0x000ABC80
Proceeding back via exception chain:
Exception state (sv=0x2D858C80)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x2D667C80)
PC=0x900031F0; MSR=0x0000D030; DAR=0xA0004134; DSISR=0x40000000; LR=0x900031D8; R1=0xF0182940; XCP=0x0000000C (0x300 - Data access)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x00095698 0x00095BB0 0x0002683C 0x000A8304 0x000ABC80
Proceeding back via exception chain:
Exception state (sv=0x2D858C80)
PC=0x00081990; MSR=0x00009030; DAR=0x00000018; DSISR=0x40000000; LR=0x000624C8; R1=0x174E3D50; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x174E3E90 0x000624C8 0x000A875C 0x000ABC80
Exception state (sv=0x2D667C80)
PC=0x900031F0; MSR=0x0000D030; DAR=0xA0004134; DSISR=0x40000000; LR=0x900031D8; R1=0xF0182940; XCP=0x0000000C (0x300 - Data access)
Kernel version:
Darwin Kernel Version 8.3.0: Mon Oct 3 20:04:04 PDT 2005; root:xnu-792.6.22.obj~2/RELEASE_PPCModel: PowerBook5,3, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 1 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J20STANDARD, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J23REVERSED, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 402.6 (3.90.34.0.p13)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.6.6f22, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816,
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
Wednesday 30 November, 14.15. Came back from lunch and screen was dark, could not “re-awaken” Powerbook by any means (waggling finger on trackpad, clicking mouse, clicking space bar), even though power was switched on (Caps Lock light would switch on and off). Had to restart machine.
No report generated on restart.
Friday, 2 December. Powerpoint open, Acrobat, Mail. Had left machine for a while (20 minutes). Someone had disconnected my external USB mouse – I then reconnected it, and dragged cursor over the Dock to access my Inbox. Cursor/screen froze and had to restart.
No report generated on restart.
Saturday 3 December. Was accessing a widget in the Dashboard and screen froze.
No report generated on restart.
Saturday 3 December. Walked away from machine, came back and screen was dark. Waggled finger on trackpad and display came up again, but screen had frozen.
No report generated on restart.
Saturday 3 December. Left machine asleep for 8 hours. Reawakened it by waggling finger on trackpad. ITunes was running but “quit unexpectedly”. Then dragged cursor over Dock and screen froze.
No report generated on restart.Hi Pat,
I have the same problem, sometimes with the restart-warning, other times just a good old os9-style FREEZE!
Memory Module: SODIMM0/J20STANDARD, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J23REVERSED, 512 MB, DDR SDRAM, PC2700U-25330
I am convinced that this is a ram-related issue. Have you tried removing the second ram block from your PB? I have 512Mb and an extra 1Gb in the second sloth. Removing this makes the problem disapper...
In this situation I would recommend a slow PB to an unfunctional one...
I have read about this issue severel at different places the internet - by now Apple MUST be aware of this issue. What I don't understand is that if a certain kind of ram is recommended and other kinds are not - why isn't it written anywhere? No info what so ever on apple.com as far as I can tell...
17" PB 1,67Gb 512Mb ram (+1Gb ram waiting...) + 23" Cinema HD Display Mac OS X (10.4.3) -
Lightroom 4.4 keeps crashing saying "Lightroom encountered an error when reading from its preview cache and needs to quit" please help. I've tried reinstalling it and everything Windows 8.1
I assume you know where your catalogue file (the lrcat file) is located. In the same folder is a previews lrdata folder which you should delete or rename in Explorer, then start LR again.
If I've made incorrect assumptions above, sorry, and we'll go back over it from the start.
John -
Adobe Muse CC 2014 keeps crashing on launch
My version of Adobe Muse CC 2014 keeps crashing on launch. I have tried to reinstall it a few times but this keeps happening.
When I open a project, it works untill I close down the project, I get the following message:
Can someone please help me with this issue? I've searched for a solution on the forums and on the internet, but I didn't find a useful solution.Very strange. Let's rename the Recovery folder and see if that avoids this error. The "Recovery" folder is in:
Mac: "~/Library/Preferences/com.adobe.AdobeMuseCC.2014.1/Local Store" (copy and paste into the Go > Go To Folder dialog in the Finder)
Windows: "%appdata%/com.adobe.AdobeMuseCC.2014.1/Local Store" (copy and paste into a file explorer window)
In both cases above, include everything between the quotes (including the tilde ~ on the Mac and the percent symbols % on Windows) in the copy/paste, but not the quotes themselves.
Rename the Recovery folder and relaunch Muse. Does that avoid the error? If so, I'd be grateful if you'd send us the renamed Recovery folder at muse-support along with a link to this thread for context.
If not, let's go up two levels in the folder structure and rename the entire "com.adobe.AdobeMuseCC.2014.1" folder. Doing that will cause Muse to generate a new one from scratch. Does that avoid the error? If so, I'd like to get a copy of the renamed folder.
If not, we'll have to explore some other options.
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