Explorer stalls when trying to save while disconnected from VPN

I use a VPN to access work files at home with a mapped network drive. Because it limits bandwidth, I keep it disconnected most of the time. However,
anytime the VPN is disconnected and I try to save a file in Office, or attach a file on Windows Mail, it freezes explorer until I reconnect the VPN even if the last save spot wasn't on the mapped network drive. For whatever reason, since it is a recent save
location, Windows can't function properly until I'm reconnected to the drive even if I don't intend to save to it. Is there a way to disable windows mail and word from trying to find the disconnected mapped drive and freezing up until I reconnect? It is extremely
inconvenient to have to reconnect to the VPN anytime I need to use Word or attach a file to an email.

Hi,
First, I have tested following things.
Use process monitor to check the process when saving word file. Noticed that when open the browser explorer, my mapped the drive was explored.
Considering that this issue can be caused if the explorer.exe hang on browsing the mapped network drive.
Please Download the process monitor to capture the system events during repro this issue, filter out the winword.exe and navigate the Network Activity, and see if there is any failure.
Process Monitor v3.05
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Using Process Monitor to capture system events
http://www.sophos.com/en-us/support/knowledgebase/119038.aspx
Also, check the event log and post back the explorer.exe hang event.
For further troubleshooting, we need you help to create the explorer.exe hang dump files:
First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
  00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open word to repro the issue. If crash issue appeared, please find the crashdump file under c:\.
To further help you, please upload this file into Onedrive and shared the link here.
Kate Li
TechNet Community Support

Similar Messages

  • Mavericks crashes finder us in all adobe cc products when trying to save or import from finder. Is there an update to fix this yet???

    Mavericks crashes finder us in all adobe cc products when trying to save or import from finder. Is there an update to fix this yet???

    The first attempt is a FAIL. It did NOT fix my issues:
    Still working on 1% efficiency mode. CRIPES!!!!

  • Error when trying to save still image from video with Quicktime Pro

    I just purchased Quicktime Pro so that I can use it with my new Nano (the one that shoots video). I want to grab a frame from the video and create a still image (in jpeg format). I should be able to do it, but when I try, I get an error 11005 (or something like that). Anyone know any way to fix this? Thanks!

    I also tried the alt/ctrl/shift buttons when clicking Editor in the Photoshop welcome screen. It did ask if I wanted to reset the preferences. I chose yes. I still get the same error message when trying to save for web.
    Below....showing I don't have a "save for web" folder on my C drive.
    And below, showing the same error after pressing alt/shift/ctrl when clicking on editor and clearing the preferences.
    I don't have a 'Save for Web' folder anywhere on my C: drive. I searched and came up with no folder with the text "save for web" in it.
    I did find a "save for web" folder on my D: drive and deleted that.. but now when I start up Photoshop, the option for Save for Web is grayed out...not able to select it.

  • Exception when trying to save portal favorites from BEx webreport

    Hello everybody!
    Since last week before christmas we have a problem regarding our portal favorites. When you try to save a individual BEx webreport the following exception is thrown:
    Exception caught: java.lang.NoSuchMethodError: com.sap.ip.bi.base.application.message.MessageException.<init>(ZZLcom/sap/ip/bi/base/exception/BIBaseRuntimeException;[Lcom/sap/ip/bi/base/application/message/IMessage;Ljava/util/Properties;Lcom/sap/security/api/IUser;Ljava/util/Locale;)V
    When looking into the netweaver administration the first exception which leads to this is:
    Exception caught: java.lang.NoSuchFieldError: BI_SHOW_TYPE
    java.lang.NoSuchFieldError: BI_SHOW_TYPE
    at com.sap.ip.bi.webapplications.dataproviders.queryview.impl.WdpQueryView.saveAs(WdpQueryView.java:340)
    at com.sap.ip.bi.webapplications.ui.dialogs.opensave.save.DlgStateSave.doOkCommand(DlgStateSave.java:129)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:324)
    at com.sap.ip.bi.util.MethodInvoker.callMethod(MethodInvoker.java:101)
    Thanks & Best regards
    Georg

    Hi Georg,
    So, at least we know the cause and why / when it appeared.
    Two possibilities:
    1.) Basis has done a clean, complete update. In that case, SAP would have some bug in the code. But I doubt this a bit, as such bugs should occur at compile time.
    2.) The update was done incompletely, so some parts are SP17, some are SP18. I would advise to call http://server:port/sap/monitoring/ComponentInfo (maybe you already have done so, writing "We have checked the versions of the components on AS").
    If there is no hint into direction 2, maybe it is 1. At least, if all components are really SP18, this would be a basis to open an OSS message, for sure.
    Anyhow, you also have tried a complete restart of the cluster?!
    Hope it helps
    Detlev

  • Error when trying to save or export from pages

    I am trying to export a pages doc to any other format.  I have tried the 'hidden' save as, exporting to pdf, deleting part of the document, changing the font, duplicating and saving- nothing is working!  I receive an 'unexpected error'.  I did not have any issues until I did the last OS X udate.
    Thanks!

    Do you have any oddball characters in the name?
    Stick to straight alpha numeric, no punctuation.
    Try saving to a different location.
    Peter

  • When trying to save an image from ichat or even online to my desktop it will not allow me and says 'You don't have permission.' how can i change this? I used to be able to save all Images.

    HELP!!!!

    deastewart wrote:
    when in system prefrences there is no 'accounts' option. under users and groups it says th account i am currently using is me and I am an admin.
    Thank you agian for trying to help.
    I should have looked closer at your system info on your OP. You're on 10.7 (I'm not) and apparently things are set up differently there. My apologies. I hope someone else will post here. If not, you should probably start a new thread in the 10.7 forum. Good luck to you.

  • Web browsers hang when trying to save or load from Finder

    It appeared some time ago, but didn't happen so frequently. Now I cannot load from or save to Finder almost never. When Finder opens up in any browser (Chrome, Safari, Mozilla) the browser immediately hangs. Sometimes rebooting of the laptop helps, but not always and only for some short time.

    Try uploading a photo to a reply here by placing it on the Desktop and then dragging it to the Reply window. I've been having trouble with Safari not uploading the file if I use the camera icon on various forums and with Firefox crashing if I even attempt to upload a photo. Maybe we can tackle this together.
    Clinton
    MacBook Pro (15-inch Late 2011), OS X Mavericks 10.9.5, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

  • Win 7 PC wireless network "ACCESS DENIED" error when trying to save a scan from MX450 printer

    Problem solved (by Canon Support).
    thanks all.
    Bye
    Chris

    Hi cherft,
    Glad to hear that you resolve this issue. Could you Please share the solutions with us?
    It will be very beneficial for other community members who have similar questions.
    Thank.
    Yolanda Zhu
    TechNet Community Support

  • FCP Project stalling when trying to open, takes 10 min to open can't copy and paste

    The other day a final cut project I've been working with for a long time (only 23mb in size) started to seize up and stall at 37%ish, then take 5 or 6 minutes to actually open. Once it's open if I try to copy and paste anything into a new project it completely freezes up and I have to force quit every time.
    I've gone through and deleted all the render files and ejected the two external drives I have all the media on that are attached to my imac, and still have the same problem. I just opened another project I haven't opened in a while and it opened no problem.
    Any ideas why this project stalls when trying to open and also when trying to cut and paste within the project once I've got it open. I have work in this project I need access to asap!
    Help!
    M

    Before you go through the following process, make sure all your still images are in RGB colorspace (NOT CMYK or Greyscale) If they are CMYK or Greyscale, use Photoshop to convert them to RGB.
    With the certainty that the still images are not the problem,
    Put all the media from the problem project on the external drives
    Make sure the Project file is on an internal drive.
    Turn off the computer
    Disconnect the drives
    Start the computer
    Launch FCP
    Find and open the project.
    It will tell you there are missing files
    Click ok to go ahead and open
    The project should open with all the media marked as off-line.
    Did the project open in a reasonable time?
    If no, you likely have a corrupt project file. You could try going into your autosave vault and opening an earlier version.
    If it did open in a reasonable time, there is likely a problem with some of the media.
    Depending on how many files you have, you can either reconnect one by one to test or use the binary method.
    Turn off the computer
    Reconnect the hard drives
    Start the computer, launch FCP and open the project
    One by one method (works better when there are not so many items)
    - with the project open
    - right click on an offline file in the browswer and select "reconnect"
    - bring it in
    - play it in the viewer
    - play it on the timeline
    - if it works, go on to the next file
    - if it doesn't you have found a corrupt file (DO NOT assume all the other files are ok, keep testing)
    When you are complete, you simply need to replace the corrupt files with clean originals. If you do not have other versions saved someplace, you'll have to do without or recreate them.
    Binary Method (works better when there are lots of items)
    - with the project open, select half of the items in the Browser and select reconnect
    - play them in the timeline.
    - do they all work?
    - If so, the problem is in the other half.
    - in the Browser, select half of the remaining files and reconnect them
    - test
    - do they work? if so, select half of the remaining unconnected files and reconnect them.
    and so on until you find the file(s) that will not play.
    Have fun.
    x

  • I get the Save As dialog when trying to Save, whether using Command-S or File menu

    When trying to Save a document, I am presented with the Save As dialog. The file name has a serial number added  to the old file name and the default destination is the Documents file. This happens whether I have tried to save using Command-S or using the Save option in the File menu. This started after I upgraded to Mavericks.

    I checked and the files are not stationery pads, Permissions show me as having read and write authority.
    But, when I  opened the files from the finder, the problem disappears and they saved normally. I then removed the files from the Dock and re-placed them in the Dock via drag and drop. The problem re-appears and changes will not save normally. Not being able to use the Dock is inconvenient but at least there is a workaround. Thanks for your help! Before declaring victory, I'd like to watch it for a while for other quirks.

  • Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"

    Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
    I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
    This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
    What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
    Everything was supposed to be backed up and restored after the update!
    Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
    Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
    Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
    Apple, you have no idea the level of stress you have created today.....

    Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
    ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
    I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

  • Firefox hangs when trying to save a file, even after removing firefox and reinstalilng afresh

    I recently experienced firefox hanging/freezing indefinitely when trying to save files, such as pdf files. The same pdf files open fine within the browser if I do not select "save link as...", but the problem occurs when I try to save such a file. The problem is similar regardless of the file type (e.g., .mp3, .txt). Not only did I go through the recommended solutions that mozilla suggests when file downloads hang, but I uninstalled firefox completely (removing all files with user settings), and then reinstalled firefox afresh without any plugins or add-ons, and I still have the same file save problem. It may also be worth mentioning that this problem does not occur in internet explorer or chrome. Maybe a system file that firefox uses got corrupted (?), but I don't know which one or how to repair it if that indeed is the problem.
    My system is running XP, and I have McAfee AV installed (which has not been a problem in the past).

    Early on I tried starting firefox in safe mode as one possible fix, and that didn't solve the problem. I just tried again right now with the fresh installation, and still no luck.
    Any other ideas?

  • All non-apple apps unexpectedly quit when trying to save

    All (non apple) applictions, i.e. photoshop, illustrator, maya unexpectedly quit when trying to save, import or anything else that requires a dialogue box.
    I have had this problem with individual apps, and I usually go in and delete the prefpane folder and that fixes it, but this is multiple apps and nothing is working. Help

    ave you repaired Permissions and Verified/Repaired DIsk?
    Repair Permissions:
    This should be done after all software installs and updates.
    1. Navigate to Utilities/DiskUtility and launch Disk Utility.
    2. Choose your volume (usually the second icon)
    3. Choose "First Aid" tab
    4. Click on "Repair Permissions"
    Also run "verify" disk. If the disk needs repair:
    Repair Disk:
    Steps for using Disk Utility
    1. Insert the Mac OS X Tiger Install disc or Install Disk 1 that came with your computer, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair.
    If you repair errors run it until no errors found.
    -mj
    [email protected]

  • My daughter created a movie using iMovie, which she has worked on for a month, when trying to save it on a jump drive she was asked to "finalize" the movie...now there is no record of it at all. Any ideas how I could try and retrieve the file?

    My daughter created a movie using iMovie 11, which she has worked on for a month. When trying to save it on a jump drive she was asked to "finalize" the movie, and while this was running (quoted 13 hours!) she received an error message. Now there is no record of it at all, I have looked in trash etc. Any ideas how I could try and retrieve the file?

    The file cannot be reloaded in iMovie using File > Open Recent  ??
    There is no trace of the file in a Spotlight search?
    The project files are not under <user>/Movies/iMovie Projects ??
    Finalizing creates small, medium and large version of the finished video. It does take a long time, but it should not destroy your project files.
    Oh, and you really MUST have a backup of your files. You can expect to lose files if you have no other copies of them.

  • Error when trying to "Save for Web"

    I, like others have the same problem in Photoshop Elements 6 editor when trying to "Save for Web". I get an error: 
    could not complete the export command because of a program error
    I've searched the forum, but it seems like no one has found a solution.
    I have a new PC with Windows 7 on it. It's Win 7 Ultimate 64-bit. i5 processor, 16GB RAM and plenty of HD space.
    I am running Photoshop Elements 6.
    When I used the same version of Photoshop Elements 6 on my old XP computer, I didn't have this problem.
    Adobe Photoshop Elements Language Version: 6.0 (6.0 (20070910.r.377499))
    Operating System: Windows Vista
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP
    Physical processor count: 4
    Built-in memory: 15822 MB
    Free memory: 11064 MB
    Memory available to Photoshop: 1621 MB
    Memory used by Photoshop: 55 %
    Image cache levels: 6
    Serial number: 10571087952197841429
    Application folder: D:\Program Files\Adobe Photoshop Elements\
    Temporary file path: C:\Users\Roger\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      C:\, 111.7G, 76.2G free
    Primary Plug-ins folder: D:\Program Files\Adobe Photoshop Elements\Plug-Ins\
    Additional Plug-ins folder: not set
    Installed plug-ins:
       3D Transform 10.0 (10.0x001)
       ADM NO VERSION
       ASDStrm NO VERSION
       Accented Edges 9.0
       Angled Strokes 9.0
       Auto Divide 6.0.0.0 (6.0 (20070910.r.377499))
       Average 10.0 (10.0x001)
       BMP 10.0 (10.0x001)
       Bas Relief 9.0
       Camera Raw 4.2
       Chalk & Charcoal 9.0
       Charcoal 9.0
       Chrome 9.0
       Clouds 10.0 (10.0x001)
       Color Halftone 10.0 (10.0x001)
       Color Variations 10.0 (10.0x001)
       Colored Pencil 9.0
       CompuServe GIF 10.0 (10.0x001)
       Conditional Mode Change 10.0 (10.0x001)
       Conté Crayon 9.0
       Correct Camera Distortion 9.0
       Craquelure 9.0
       Crop and Straighten Photos Filter 10.0 (10.0x001)
       Crosshatch 9.0
       Crystallize 10.0 (10.0x001)
       Cutout 9.0
       Dark Strokes 9.0
       De-Interlace 10.0 (10.0x001)
       Difference Clouds 10.0 (10.0x001)
       Diffuse Glow 9.0
       Displace 10.0 (10.0x001)
       Dry Brush 9.0
       Extrude 10.0 (10.0x001)
       FastCore Routines 10.0 (10.0x001)
       Fibers 10.0 (10.0x001)
       Film Grain 9.0
       Filmstrip 10.0 (10.0x001)
       Filter Gallery 9.0
       Frame From Video 6.0
       Fresco 9.0
       Generic EPS 10.0
       Glass 9.0
       Glowing Edges 9.0
       Grain 9.0
       Graphic Pen 9.0
       Halftone Pattern 9.0
       Ink Outlines 9.0
       JPEG 2000 2.0
       Lens Flare 10.0 (10.0x001)
       Lighting Effects 10.0 (10.0x001)
       Liquify 7.0
       MMXCore Routines 10.0 (10.0x001)
       Magic Extractor 10.0 (10.0x001)
       Matlab Operation 10.0 (10.0x001)
       Mezzotint 10.0 (10.0x001)
       Mosaic Tiles 9.0
       Multiprocessor Support 10.0 (10.0x001)
       NTSC Colors 10.0 (10.0x001)
       Neon Glow 9.0
       Note Paper 9.0
       Ocean Ripple 9.0
       OnEdge 1, 0, 0, 1
       PCX 10.0 (10.0x001)
       PNG 10.0 (10.0x001)
       PNG Icons 1.22x1
       Paint Daubs 9.0
       Palette Knife 9.0
       Patchwork 9.0
       Photocopy 9.0
       PhotomergeUI 10.0 (10.0x001)
       Picture Package Filter 10.0 (10.0x001)
       Pinch 10.0 (10.0x001)
       Pixar 10.0 (10.0x001)
       Plaster 9.0
       Plastic Wrap 9.0
       Pointillize 10.0 (10.0x001)
       Polar Coordinates 10.0 (10.0x001)
       Poster Edges 9.0
       Radial Blur 10.0 (10.0x001)
       Read Watermark 1.70.19
       Reticulation 9.0
       Ripple 10.0 (10.0x001)
       Rough Pastels 9.0
       Save for Web 3.0
       ScriptingSupport 10.0
       Shear 10.0 (10.0x001)
       Smart Blur 10.0 (10.0x001)
       Smudge Stick 9.0
       Solarize 10.0 (10.0x001)
       Spatter 9.0
       Spherize 10.0 (10.0x001)
       Sponge 9.0
       Sprayed Strokes 9.0
       Stained Glass 9.0
       Stamp 9.0
       Straighten Image 10.0 (10.0x001)
       Straighten and Crop Image 10.0 (10.0x001)
       Sumi-e 9.0
       Targa 10.0 (10.0x001)
       Texture Fill 10.0 (10.0x001)
       TextureSelect 10.0 (10.0x001)
       Texturizer 9.0
       Tiles 10.0 (10.0x001)
       Torn Edges 9.0
       Twain Acquire 10.0 (10.0x001)
       Twain Select 10.0 (10.0x001)
       Twirl 10.0 (10.0x001)
       Underpainting 9.0
       WIA Support 10.0 (10.0x001)
       Water Paper 9.0
       Watercolor 9.0
       Wave 10.0 (10.0x001)
       Wind 10.0 (10.0x001)
       Wireless Bitmap 10.0 (10.0x001)
       ZigZag 10.0 (10.0x001)
    Plug-ins that failed to load: NONE
    Installed TWAIN devices:
       WIA-HP Scanjet 4800 series

    I also tried the alt/ctrl/shift buttons when clicking Editor in the Photoshop welcome screen. It did ask if I wanted to reset the preferences. I chose yes. I still get the same error message when trying to save for web.
    Below....showing I don't have a "save for web" folder on my C drive.
    And below, showing the same error after pressing alt/shift/ctrl when clicking on editor and clearing the preferences.
    I don't have a 'Save for Web' folder anywhere on my C: drive. I searched and came up with no folder with the text "save for web" in it.
    I did find a "save for web" folder on my D: drive and deleted that.. but now when I start up Photoshop, the option for Save for Web is grayed out...not able to select it.

Maybe you are looking for