Export Errors - sound echo and sound stoppage

Hi everyone - I have a bit of an urgent need for help. When I
preview my slides as a "movie" or export them to HTML, I am faced
with two errors: at one minute into the script, the sound acquires
an echo and remains for the rest of the slides. The other issue is
that the audio simply cuts off after about 2 minutes. I experienced
these issues separately when performing the same export and preview
as movie functions.
The confusing part is that when I preview individual slides,
neither of the problems are present. So, it is likely that there is
a problem in the export/preview functions. Can anyone help out?
Thanks!

Hello dcdave and welcome to our community.
I am very sorry to hear that you have experienced audio
problems with Adobe Captivate. In this first instance I would
suggest that you try exporting the audio using the Advanced Audio
Editor (Audio > Advanced Audio...) and playing the audio in the
built-in audio recorder Sound Recorder. If you don't experience any
problems playing the audio file here then back in Captivate, delete
the audio file from the Slide (again you can do this using the
Advanced Audio Editor) and then import the WAV file back onto your
slide.
With regard to the audio stopping, I have seen this numerous
times. Sometimes you can stop this from occurring by simply
selecting the audio object on the Timeline moving to the 0.0 marker
and then back to it's original position. If that doesn't solve the
probem then try deleting it from Timeline and importing the WAV
file again.
Note: You might also want to make sure that the audio file
has been removed from the Library panel, if not then delete it here
as well.
Lastly, whilst you are not experiencing any duplications at
runtime (when you preview) the most common cause for duplications
is when you have inserted the audio to the slide and also another
object such as a text caption. You can check this by showing the
Advanced Audio Editor and choosing the option
Show object level audio.
Regards - Mark

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