Export Next Page Zoom and Search Issues - blank/white page freezes report

I'm using a vendor product that uses Crystal Reports Viewer for .NET v13.0 on a 64-bit windows 2008 server.
Everthing works fine in the vendor's environment but when I installed it on my servers when I try and Export, click next page, zoom or search I get a plain white overlay over the normal UI and it freezes the report.
Specifically if I click the export icon for a split second I can see the export dialog show up but it's immediately covered up by a white page that is the same size as the export dialog. The rest of the report is shaded gray as normal but it freezes that way. If I click on the gray area then hit ESC it goes back to normal, but I can't export anything.
Same basic behavior when I click Next or try and search for text. A small progress window shows but is white only then, I can't hit ESC and have to close the report out.
With zoom if I click on the zoom drop-down I see the zoom choices for a split-second but it's again covered over by whiteness.
I've searched through this forum quite a bit and can't find any similar issues. I can see all other graphics just fine and this same server was working fine with the 2008 version in the past. Are there any temp directories or special permissions required?
Thank you!
Tony.

Hi Tony,
If it is an install issue there should be a log folder that may indicate if there was a problem.
They really need to dig into the problem, if they have questions pass them along or if they have support with us they can create a case to help debug the issue.
You may want to search hear also, there have been a few post on this question but not sure what the results are.
Thanks
Don

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Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
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Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
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Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
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Export Next Page Zoom and Search Issues - blank/white page freezes report

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