Export PDF is not working

I  just purchased and tried using export tool.
First I tried uploading a doc through the web interface - I get a file not found error
then I tried uploading via my pdf tools  interface... It appeared to upload and convert the  doc but then an error message appeared that said: an error occurred while tryin to access the service.
this is really  really frustrating!
Please help

Hi really?123,
I have route this issue to the concern department i check you subscription status.
They will contact you as soon as possible.
Regards,
Ajlan Huda.

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