Export pdf ne fonctionne pas

j'ai un pc fonctionnant avec windows 7
j'essaye de transferer sur word un fichier pdf scanné qui m'a été transféré par mail en utilisant  adobe export pdf
dès que le processus de transfert sur export pdf commnce un message s'affiche "une errreur s'est produite" sans plus de précision.
COMME JE supposais que mon abonnement à export pdf avait expiré et qu'il m'était impossible de le vérifier-ce qui en passant est tout à fait anormal- j'ai acheté un nouvel abonnement mais cela ne fonctionne toujours pas.
Je suis passablement exédé par adobe car il est tout à fait anormal de payer pour un service qui ne fonctionne pas sans avoir la moindre aide et le moindre endroit précis où s'adresser

Hi Christophe,
It sounds like the scan may not be viable. Would you like me to take a look? Let me know.
Also, I noticed you have both ExportPDF and PDF Pack. Would you like me to cancel your ExportPDF subscription as your PDF Pack subscription is an upgrade to ExportPDF. It provides all the features of ExportPDF plus more.
No need for both subscriptions!
Looking forward to hearing back from you.
Kind regards, Stacy

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