Export pdf not working

I purchased this program yesterday. You guys took my money, and now I am still unable to convert my PDF to a Word doc. I followed the advice, on the board to wait a few hours. It has been over 24 hours! I NEED TO CONVERT THIS FILE ASAP!!!! It is really stupid that you do not have customer service or live chat. And now I have to wait longer for an answer.

Something to try - Review the service's FAQs and related information articles.
The service has some specific prerequisites that must be met.
So, as a subscriber, you'll want to be sure you have "read the manual".
Some subscriber resource that you do need to make use of.
You can get into live chat via the first link below.
https://new.acrobat.com/en_us/support/export-pdf.html 
http://forums.adobe.com/community/exportpdf
http://helpx.adobe.com/contact.html 
Be well...
("RTM" - always a good thing)

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