Export problem with Captivate 5

I have a 91 slide powerpoint 2007. The powerpoint file is in 16:9 format (10" x 5.63"). I have 13 .f4v videos that I need to incorporate into the presentation after I import the file into Captivate. The powerpoint slides also have audio which I have to add in Captivate as Captivate imports the audio icon that powerpoint puts on slides. So I have to insert mp3 files into each slide. I then want to publish as a single f4v file to be used either on the web or transcoded to DVD for distribution. I've experienced nothing but trouble. After reading the FAQs, I moved the file to my C drive and broke it into 3 sequential files. This did not resolve the problems. When exported the program often freezes part way thru the publishing process. If I break the program into smaller pieces, the publish process doesn't freeze, but the video and audio don't sync properly. The audio for one slide will be playing while the video skips forward to other slides. I figured that I could just leave out the inserted .f4v movies and insert them into the project using premiere pro to finish production. Even when I have a shortened version of the presentation with no added f4v files, Captivate still publishes a f4v file where the audio and video don't sync. As a last measure I thought I would create a version in powerpoint where I have specified the length of each slide to accommodate for the audio that has to be added and that I would pull that into Captivate. I could then publish the file in it's most stripped down form from Captivate and add the audio and the additional video in premiere pro. It turns out that when I specify a slide for 29 seconds in powerpoint, the slide correctly shows for 29 seconds in Captivate but then exports a f4v file that displays the slide for 29 FRAMES. Help! Is there any way to produce the project I've described using Captivate? Doug Jackson

If youv'e been moving files around or sharing them between computers then the pathway to the Preloaders directory in the Adobe Captivate install file might not be correct.
Go to Preferences and look at the current path shown there for Preloader. Browse to the correct location according to whatever version of Captivate you are using to edit the file with. If Captivate 5 or 5.5 your only choice will be to use AS3 preloaders. Don't navigate to an AS2 preloader in the Captivate 4 install directory.

Similar Messages

Problem With Captivate 4 and Windows 8

Hi,
I've a problem with Captivate 4 on Windows 8 projects :
The mouse is not tracked.
I've applied the last patch for this version (11/15/2011).
Is there another patch for this ?
Thanks a lot.

Hi there
I know this will come off as sounding snarky, but please know it's honestly not intended that way,
Windows 8?
I never was able to make Captivate 4 run successfully on Windows 7. So I'm not the least bit surprised to hear it has issues with Windows 8!
Personally, I'm thinking you are due for an upgrade to Captivate if you want it to work on Windows 8. But then again, I'm not even certain if Captivate 6 is Windows 8 compatible.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Problems with Captivate 5, LMS, and AS3

I recently acquired Captivate 5 and I am having difficulty getting it to work with our LMS (Plateau). When I publish a presentation to AICC using Captivate 5, and try to load it in the LMS, it doesn't get past the loading page. I've tried it with an existing course, and I've tried making a simple (3 slides with a text box) new presentation in Captivate 5 and I have the same problem. However, the .swf and .htm files load fine when viewed directly. It's only when run through the LMS that I have a problem.
I was able to reproduce the problem with Captivate 4 by publishing to ActionScript3. It worked fine when I used AS2. Unfortunately, Captivate 5 doesn't allow publishing to AS2, so I'm at a loss of how to address this.
Any suggestions? Is anybody else experiencing this problem?

What brand is your LMS? (What manufacturer)
What versions of SCORM does it support?
What version of ActionScript does your LMS support? AS2 or AS3?
Have you tried uploading a short Captivate 5 lesson with only a few slides and one or two questions (example: True False question)?
If you have Captivate 3 or 4, have you tried uploading a lesson in AS2 to see if your LMS accepts it?
We need more information than just saying: Course not work.
Test first on very simple short lessons to make sure the LMS will accept Captivate 5 content at all. If it will play simple content, try more complex content.
Your issue could be caused by some component or object in the course, or it could be some issue with the LMS. At this stage we do not know the cause, but it can often be determined by testing with simple projects first and then adding complexity until something breaks.

Export problems with pictures (Vista 64 Bit)

Hi,
I´ve a problem with publishing my CBT from captivate 4 to an executable file (.exe). The CBT contains slides with time-delayed text captions and images.
In the preview mode eveything looks perfect and works well, but when using the "publish" button and exporting it as ".exe" or ".swf" the resulting file always shows the same problem: the included images in the CBT do not appear as the are supposed to do, that means, that no image is faded in (also the static images are working perfect and also the audio track is okay. Has anyone an idea how to fix that problem?
Thanks for your help!
System information:
Adobe Captivate 4 (trial version)
Windows Vista (64 Bit)
latest Flash Player (10)

Hi there
Have you double checked to ensure you don't have a Button, Click Box or Text Entry Box object on the slides where you see the issue?
Each of those object types will cause the project to pause playback. If you have an Image that is timed to appear at perhaps three seconds and an object is pausing the slide at two seconds, the Image doesn't have a chance to display.
Can you insert a screen capture of one of the slides in question so that we may see the Timeline? If you choose to do that, please insert using the Camera icon and do not use the attach function.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Problems with captivate 8 and windows 8

I´m using captivate 8 and windows 8, and I am having problems with the visualization and publication of my projects. For visualization, there is a message of an error with syntax of the files ou directory, and nothing happens. For publication, I can´t see the project published in the browser. It opens only a text file, with the codes. Is there anyone thar can help me with that?

Acrobat 8 is not certified for Win7, particularly the x64 version. If you got the installation to go, the first step is to update AA8 to at least AA8.2. The x64 with XP required at least AA8.2 and I suspect that has not changed. I would suggest updating to the latest, either from the help menu (until no more updates are available) or by downloading the updates from the adobe.com>downloads page. For the latter, download ALL updates after your current version and install them in ORDER. They are not cummulative in most cases. You only need to reboot after the final update. The updates may get you going. If not, you may simply have to upgrade to AA9 or search for what others have been able to do in your situation.

RENDER /EXPORT problems with the new CC 2014

I have updated to the new Premiere pro CC 2014 version. I realise its a standalone upgrade so i deleted the previous cc version from my pc to save disk space...
I have a 3 hour file just raw footage, with no plugins on it....
I have tried rendering to media encoder so many times, it starts the render but stops at random sections, the elapsed times still keep counting up, the remaining time counts up but the yellow bar stays at the same point and does not move...
I have tried exporting directly from Premiere Pro and once again it got to 43% and paused at this ... I have then have to press cancel get the loading mouse pointer circle and i have to close the programs through start manager...
For two days iam trying to export this file to give to a client and it wont do it and there is no solutions on the net...
I have had nothing but problems with every upgrade, on my other PC i still get audio dropouts from files and have to restart the computer.... Paying $50 a month to pull my hair out is a great investment...
please help as Adobe software is on thin ice with me...
Cheers

If CC worked, I think this will allow you to go back
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html
-or http://www.adobe.com/downloads/other-downloads.html

Problem with Captivate KO

Hi,
I have a little problem with the Captivate KO. I built five
Captivate KO up to an Interaction-icon as HotSpots. The problem is,
that after finishing the Flash-movie there is only a white
presentation window. AW doesn't go back to the Display-icon, where
you can choose the HotSpots. The properties of the HotSpots are
"Perpetual", "Branch: Return" and "Erase: On Exit". I've tried on
"Erase: After Next Entry", it's the same result as "On Exit", both
are finishing with a white window. I've tried "Before Next Entry"
also, but the Flash doesn't play.
Does anyone know what I have to do, that AW goes back to the
Display-Icon?
Many thank's for any help!
hannah

If the hotspot branching is set to Return then they must be
perpetual.
Is there a reason that needs to be? Can you put the image on
the
interaction icon, make the hotspots not perpetual and set
them to
Continue - so when the KO is complete it loops back to the
interaction
icon and redisplays the image you want to show...
Do you have anything holding the flow at the KO while it
plays? If not,
then surely the flowline in hitting the KO then jumping right
back
(Returning) to where it came from...though it's then odd that
the
'Erase: On Exit' is not erasing the KO contents (maybe; I've
never used
that KO).
Trace your flowline and/or hit ctrl-b on occasion to see
where in the
flowline your course is at any given point - then maybe you
can
determine how and when to make the display reappear. My guess
is you'll
need an erase icon to erase the Flash sprite/control which
may be the
white area you see covering your display.
Erik
hannah m?ller wrote:
> Hi,
>
> I have a little problem with the Captivate KO. I built
five Captivate KO up to
> an Interaction-icon as HotSpots. The problem is, that
after finishing the
> Flash-movie there is only a white presentation window.
AW doesn't go back to
> the Display-icon, where you can choose the HotSpots. The
properties of the
> HotSpots are "Perpetual", "Branch: Return" and "Erase:
On Exit". I've tried on
> "Erase: After Next Entry", it's the same result as "On
Exit", both are
> finishing with a white window. I've tried "Before Next
Entry" also, but the
> Flash doesn't play.
> Does anyone know what I have to do, that AW goes back to
the Display-Icon?
> Many thank's for any help!
>
> hannah
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.macromedia.com/support/forums/team_macromedia/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/groups?q=macromedia.authorware

Aperture 2.1.3 Export Problems with Cropped Photos

I ran into an odd problem after updating to 2.1.3. I was trying to upload to a Picasa album via "aperture-picasa-plugin", which I had used before without problems. The resulting export had problems with two photos I had cropped from landscape to portrait size. The resulting exports had the entire uncropped/original content "squeezed" into a photo matching the cropped size, so the exported pics were squished making everything look tall and skinny. (I found it especially odd that stuff I had cropped out was back in, but the size was cropped.)
I assumed it was a problem with the plugin, so I exported to a file straight from Aperture and had the same problem. I had other crops that worked OK, but they appear to all be landscape to landscape with no change in aspect ratio.
Is anyone else having this problem?

YES!
I have seen this show up as well. I'm also using Aperture 2.1.3. I too thought it was the fault of the picasa plugin... but when I, like you, started doing my exports directly to files I noticed that they still had the same problem.
The horizontal 16x9 seems to be particularly vulnerable... And, yes, it almost looks as if the (pre-crop) master has been "squished" into the aspect ratio of the (post-crop) version. It is very strange, very annoying, and very intermittent. Although, I found that if I quit aperture, restart then re-export... I have better luck.
Boy, am I relieved to find somebody else who is having this problem. For a while there I thought I was going nuts.
-C.

PDF export - problems with displaying tables

Hi,
I have nice and neat rtf template with some text and big table. It looks fine, but when I export it to PDF it starts the table from new page, not just below the text, which results in 75% blank page. How can I fix it?

We are using the PDF Export 8.3.7 version, and are having a similar problem. We have a Word file (.doc) with an embedded graphic. Inside the graphic is a table (the original graphic was created some where else and had text and a table, then an image was made of that which was then embedded as a graphic in the Word document). The problem is that the table does not render corretly - the last row of data is not displayed. Oddly, if in the resulting PDF/A output you highlight the region where the data should be displayed, and copy that to Word/Notepad, the data is there, the issue seems to be in rendering the data to make it visible in the rendered PDF/A output. We see other problems with tables in other files, for example some tables are rotated ninety degrees.
Will there be a fix to PDFExport anytime soon?
Thanks,
Kevin

Export problems with pages/ save as word document results in corrupted text

This may be a new problem with Pages as I have not seen this happen with previous versions but, when I export a page made with a template, it ends up with merge problems - headers end up at the foot and invisible text regarding merge showing. When saved, a error box opens saying that merge fields are not save or similar, and I end up with a non friendly .doc file.

morayshire wrote:
This may be a new problem with Pages as I have not seen this happen with previous versions but, when I export a page made with a template, it ends up with merge problems - headers end up at the foot and invisible text regarding merge showing. When saved, a error box opens saying that merge fields are not save or similar, and I end up with a non friendly .doc file.
Here are alert messages related to 'Word Exporter'
/* Word Exporter */
"Cells with unsupported number formatting were exported as text." = "Les cellules comportant un format numérique non pris en charge ont été exportées sous forme de texte.";
/* Word Exporter */
"Change tracking isn\\U2019t supported for cell image fills. Original cell image fills were removed." = "Le suivi des modifications n’est pas pris en charge dans les remplissages de cellule par image. Les remplissages de cellule par image d’origine ont été supprimés.";
/* Word Exporter */
"Change tracking isn\\U2019t supported for cell image fills. Tracked changes for cell image fills were accepted." = "Le suivi des modifications n’est pas pris en charge pour les remplissages de cellules par image. Les modifications effectuées pour ces remplissages ont été acceptées.";
/* Word Exporter */
"Change tracking on floating objects isn\\U2019t supported. Tracked changes were accepted." = "Le suivi des modifications sur les objets flottants n’est pas pris en charge. Les modifications ont été acceptées.";
/* Word Exporter */
"Comments on anything other than body text and inline objects aren\\U2019t supported and were removed." = "Les commentaires sur un autre élément que le corps de texte et les objets incorporés ne sont pas pris en charge et ont été supprimés.";
/* Word Exporter */
"Durations formatting isn\\U2019t supported and was exported as text." = "Le formatage des durées n’est pas pris en charge et a été exporté sous forme de texte.";
/* Word Exporter */
"Footer rows aren\\U2019t supported and were converted to regular rows." = "Les rangs de bas de tableau ne sont pas pris en charge et ont été convertis en rangs standard.";
/* Word Exporter */
"Formulas referencing cells with custom number formats aren\\U2019t supported and were replaced by the last calculated value." = "Les formules faisant référence à des cellules comportant des formats numériques personnalisés ne sont pas prises en charge et ont été remplacées par la dernière valeur calculée.";
/* Word Exporter */
"Formulas referencing durations aren\\U2019t supported and were replaced by the last calculated value." = "Les formules faisant référence à des durées ne sont pas prises en charge et ont été remplacées par la dernière valeur calculée.";
/* Word Exporter */
"Hidden footer content was removed." = "Le contenu du pied de page masqué a été supprimé.";
/* Word Exporter */
"Hidden header content was removed." = "Le contenu de l’en-tête masqué a été supprimé.";
/* Word Exporter */
"Hidden rows and columns were removed." = "Les colonnes ou rangs masqués ont été supprimés.";
/* Word Exporter */
"Japanese footnote or endnote numbering isn\\U2019t an exact match." = "La numérotation japonaise de note de bas de page ou de fin ne concorde pas exactement.";
/* Word Exporter */
"Links to external Pages documents aren\\U2019t supported and were removed." = "Les liens vers les documents Pages externes ne sont pas pris en charge et ont été supprimés.";
_/* Word Exorter */_
_"Merge fields were exported as regular text, not as merge fields." = "Les champs de fusion ont été exportés comme texte standard et non comme champs de fusion.";_
/* Word Exporter */
"One or more formulas aren\\U2019t supported in the chosen file format and were removed. The last calculated value was retained." = "Une ou plusieurs formules ne sont pas prises en charge dans le format de fichier sélectionné et ont été supprimées. La dernière valeur calculée a été retenue.";
/* Word Exporter */
"Some paragraph border rules couldn\\U2019t be exported." = "Certaines règles de bordures de paragraphe n’ont pas pu être exportées.";
/* Word Exporter */
"Table cell comments can\\U2019t be exported if there are any comments attached to the entire table. The table comments were exported, but cell comments were removed." = "Les commentaires de cellules de tableau ne peuvent pas être exportés si des commentaires sont associés au tableau entier. Les commentaires de tableaux ont été exportés mais ceux de cellules ont été supprimés.";
/* Word Exporter */
"Table cell fills other than solid colors aren\\U2019t supported and were removed." = "Les remplissages de cellules de tableau autres que par des couleurs unies ne sont pas pris en charge et ont été supprimés.";
/* Word Exporter */
"Table image fills aren\\U2019t supported and were removed." = "Les remplissages de tableau par image ne sont pas pris en charge et ont été supprimés.";
/* Word Exporter */
"Tables with more than 63 columns aren\\U2019t supported. Columns 64 and highger were removed." = "Les tableaux comportant plus de 63 colonnes ne sont pas pris en charge. Les colonnes 64 et au-delà ont été supprimées.";
/* Word Exporter */
"The page layout document was exported as a word processing document." = "Le document de mise en page a été exporté comme document de traitement de texte.";
*_This gives us a simple way to convert a Page Layout document into a Word Processor one. Export it to Word, import the .doc file._*
/* Word Exporter */
"WECannotMapNumberFormat" = "Le format numérique non pris en charge a été remplacé par le format numérique par défaut (1, 2, 3…).";
Yvan KOENIG (Vallauris, FRANCE vendredi 7 août 2009 21:18:06)

Problems with Captivate video in Firefox

I have created some videos using Captivate (v5.0) and have been displaying these in IE8 with no problems. I have just noticed that the video displays really small in Firefox (v10.0), only taking up a fraction of the screen space. Any ideas why this might be and how I can correct it?

I believe the video is avc-intra but I'll have to recheck.
So, are you talking about capture or are you talking about Log and Transfer?
I was hoping adobe would include the codecs to import files from clients who used FCP.
They do, for a lot of formats and codecs, but Apple kind of does things their own way; AIC, for example, isn't available at all on a PC, and ProRes can only be read but not written on a PC. That's not Adobe's fault, but Apple's.
Does premiere support avc-intra capture?
Premiere supports AVC-Intra import from Panasonic P2 cards; if it's in an MOV, I highly doubt it. If that's the case, you need Calibrated{Q} AVC-Intra Decode.
Is there a problem with incompatability issues in the way FCP captures or is it just the codec.
Sort of both. FCP works with stuffing everything into an MOV, AVC-Intra included. Then, because they don't make the decoding components freely available, you're stuck. That's why you need third party solutions like Calibrated.

Differents problems with Captivate

Hi to everyone,
Nowadays i'm having some problems with the Adobe Captivate 6 and i will apreciate your help. My time is over to finsih a proyect and i don'y know what to do. The problems are about these questions,
Creating a Quiz, i need to put two questions on the same slide but i don't know how. Also these questions must be response every time, and in my project i am able to response only once. After the correct response, the question appears blocked and we can't try to do it again. Maybe the problem can be the type of quiz, because really it isn't a score quiz. But if i use a "pre-test" quiz, i don't find the option to include the feedback response in correct or wrong answer.
About the interactive buttons, i wold like to find a only button that shows and ocult a text box. I mean that this button must show the text box with one click, and after reading must close it with another click. I'm sure that adobe captivate can do it, but i don't find the solution.
When i organize the table of contents, that appears on the left side of the screen, with the diferent levels of titles, the software force me to create a "folder" to put into the epigraphs. For example, i create a folder with the name "title 1", inside of this folder i put the slides "1.1 Title", "1.2 Title"...etc. After that, when i want to see the slide "title 1" with a click on the button that contains the table of contents, it doesn't work like the others who are not a folder. I need that it works like a dropdown menu at the same time that it allows me to see the contests of that title in a quick way, clicking on it.
If someone can helps me with that questions i'll be very grateful. This is my first work with captivate and it has become in a nightmare.
Sorry for my english, it isn't as well as i would like.
Thanks to spend your time reading that.
Best wishes.

Hi,
Please find my answers next to your question --
Creating a Quiz, i need to put two questions on the same slide but i don't know how. Also these questions must be response every time, and in my project i am able to response only once. After the correct response, the question appears blocked and we can't try to do it again. Maybe the problem can be the type of quiz, because really it isn't a score quiz. But if i use a "pre-test" quiz, i don't find the option to include the feedback response in correct or wrong answer. You would not be able to isnert two question on one question slide. Can you elaborate your requirement, why you would like to haev such a set up? You can increase the number of attempts for a single question, but once you answer that correct it would do the action set for "success".
About the interactive buttons, i wold like to find a only button that shows and ocult a text box. I mean that this button must show the text box with one click, and after reading must close it with another click. I'm sure that adobe captivate can do it, but i don't find the solution. By text box, you want to display a static text caption or a Text Entry box? If you just want to show and hide a text caption, why don't you try roll over caption, which would easy your task and user can see the caption once they bring their mouse to roll over region.
When i organize the table of contents, that appears on the left side of the screen, with the diferent levels of titles, the software force me to create a "folder" to put into the epigraphs. For example, i create a folder with the name "title 1", inside of this folder i put the slides "1.1 Title", "1.2 Title"...etc. After that, when i want to see the slide "title 1" with a click on the button that contains the table of contents, it doesn't work like the others who are not a folder. I need that it works like a dropdown menu at the same time that it allows me to see the contests of that title in a quick way, clicking on it. Folders are used to structure your content, so if you want to display you slide 1.1 Title, you can rename this slide as Title 1 and uncheck all slides under this folder, this way your purpose of going to First Slide udner the Topic 1 would be solved.
Thanks,
Anjaneai

Problems with Captivate Redirects, possibly Flash Security and XML

Hello fellow Captivarians,
First a little backstory, earlier in the year we developed a course that heavily used external image files, which were gathered and organised through an XML file, then placed into Captivate 4 through a widget. This was all developed in Actionscript 3 and was designed to be accessed locally, on the user's computer from a CD Drive.
We had a whole deal of issues with Captivate and Flash security issues, finding that we could not get the importing to work correctly in Internet Explorer as it outright refused to import the XML file (Presumably because of security issues). However, Firefox would work fine. Eventually we got it working via a bandaid solution by prepackaging the course with a firefox portable install.
Now many months later, we have discovered our previous solution still works, but it now outright denies any redirects from HTML page to HTML page, regardless if the content is on the CD or if it's on the harddrive. Buttons that link to external sources will not work, (even if it's just a local page in the same directory).Flash player simply refuses to redirect between HTML pages. We tried some older projects that were developed in AS2 - and this wasn't an issue.
The odd thing is however, on my computer it still works fine. However, on everyone elses in our office, it will not redirect at all. We are all running the same version of Flash Player, and the same version of Firefox...
Any ideas? Could it have been a recent update with the Flash Player that prevents this sort of interaction?
Cheers.

Hi there
Have you tried configuring the Flash Security Settings? That's my guess.
Click here for a tutorial on how to configure
If this will be on CD-ROM or DVD, you may need to consider adding a light version of a Web Server to the media and launching via that.
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

I am noticing a Bunch of Preloader Problems With Captivate 5

That are not being answered on the Adobe forums and they all seem to be some what related. I am have major preloader issues and wish this would be resolved.
http://forums.adobe.com/message/3595269
http://forums.adobe.com/message/3209686
http://forums.adobe.com/thread/471103
There are more. Some go back to Captivate 4 and most seem to be related to Action Script three. I am having all of the problems in the above three forums and have yet to find a answer.
I am using Captivate 5 and Connect Pro 8 on premise.
It is critical that I get my preloaders to function properly because my clients think that something is wrong when they have to wait more than a few seconds with out see some sign of progress. Thanks.

Here are some more that are not answered.
http://forums.adobe.com/message/2954752
http://forums.adobe.com/thread/467275
http://forums.adobe.com/message/3139989

PDF export - problem with embedded font

Dear all,
I refer to a problem which was already discussed [here|Export to PDF wrong font;. I was asked to start a new thread and provide further information. Here we are...
The issue is nearly the same:
- We have a solution which both has a WinForms and an .aspx UI.
- We have a report, used in both solutions.
- The WinForms solution uses the Crystal Viewer to preview and print and export and so on.
- The web solution creates a PDF file and prompts to open or save. In this PDF, the font is substituted with Arial. This is actually the concrete problem.
1) Version of CR
on MY machine (MAYBE different on production environment, I have to check this):
Crystal Reports 10 (10.0.0.53327)
Crystal Reports Basic Runtime forVisual Studio 2008 (10.5.0.0)
Crystal Reports runtime engine for .NET Framework 4 (64-bit) (13.0.0.99)
Crystal Reports , version for Visual Studio 2010 (13.0.0.99)
2) CR Service Packs installed
Nope.
3) web / win app?
Both, see description above.
4) Is this happening on dev or deployed system?
On deployed system. It ONLY affects the web solution on the server, which is a Win7 64bit. My developement machine also is a Win7 64bit, it works on this device. On a colleagues machine (WinXP) it works, too.
5) What is the actual font?
The Font was exclusively developed for the customer by a designer, but it is fully embeddable (I already checked this).
6) Link to a screen shot that shows the issue
I do not know whether this really helps to NOT see a font replaced by Arial...
I hope you can help me. If the description is a little confusing, please ask, I will try to explain better, promised. Thank you, have a nice weekend!
Greetings,
Jens

Hi Don,
thank you very much for your reply!
The font is True Type, embedding allows preview/print.
What exactly does "Then make sure the WEB Servers have access to the font." mean? It is installed on the machine. I'm not really familiar with that server config stuff, as it is usually not my job...
Do we have to install the update (it is called support pack 2, right?) on the developement AND the deployment machine? Or only on the developement environment?
Best regards,
Jens

Export problem with Captivate 5

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