Export Progress stuck on "initializing"!!!!!!

I just got my video iPod and downloaded Quicktime Pro so I could "easily" export my videos into iPod format.
Well I have waited all day and the export progress box still says "Initializing..."
Anyone know a fix for this or what I'm doing wrong?
Also, if anyone has a number or e-mail address for customer support let me know because I am very upset that I dropped $30 for a program that's not working.

Why not try a ten minute "cut" from your file and time that process. You'll get a good idea of how long your file will take to convert.
The QuickTime export dialogs seem to not properly update when a huge file is processing.
The "Movie to iPod" is the most complex export you'll probably make and changes found in the latest release now use a 640X480 display size which will drastically increase the time of encoding.
Since I don't own an iPod I've never used those export settings. And each computer will take longer or shorter time based on its hardware and processor.

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