Export/save for elements

Hi
created a psd with layers using PS6
took the file into a print shop who are using elements.
When they opened the file the y told me I had flattened it. They got quite "stroppy" implying I didn't know what I was doing....
I came back and opened the file in PS6 and the layers are there available for editing.
I'm not familiar with elements is this a known issue or does elements only import psd as a flat file???
thanks
Ian

jen0dorf wrote:
…Time to use a different print shop…
This was evident the moment you mentioned your print shop was working on Elements. That's the height of unprofessionalism, unworthy of any shop charging its clients.

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Process:         Adobe Photoshop CS4 [1179]
Path:            /Applications/Adobe Photoshop CS4/Adobe Photoshop
CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier:      com.adobe.Photoshop
Version:         11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00
cutoff; r branch]) (11.0.1)
Code Type:       X86 (Native)
Parent Process: launchd [72]
Date/Time:       2009-05-18 18:27:42.627 -0700
OS Version:      Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: 556B3EF8-6889-4154-A40E-AD40682715C1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000eda54b26
Crashed Thread: 0
Thread 0 Crashed:
0   libSystem.B.dylib                 0xffff07c2 __memcpy + 34
(cpu_capabilities.h:246)
1   com.apple.HIToolbox               0x93cbb89a
CHandleStream::ReadBytes(void*, long, unsigned char) + 70
2   com.apple.HIToolbox               0x93cade25
CTextensionIOSuite::SearchIOSuiteType(unsigned long, TDataHeader*, unsigned
char) + 85
3   com.apple.HIToolbox               0x93cadd63
CTextensionIOSuite::FreeSuiteObjects(unsigned long) + 41
4   com.apple.HIToolbox               0x93cadd32
CTextensionIOSuite::FreeSuiteObjects() + 48
5   com.apple.HIToolbox               0x93cbb7fb CTextensionIOSuite::Free()
+ 25
6   com.apple.HIToolbox               0x93c77a9f
CTextensionEditCommand::Free() + 25
7   com.apple.HIToolbox               0x93cbb639 OpaqueTXNObject::Free() +
171
8   com.apple.HIToolbox               0x93cbb56a TXNDeleteObject + 22
9   com.adobe.S4W                     0x2ebaf1f7 EntryEX + 3847007
10 com.adobe.S4W                     0x2ebacc36 EntryEX + 3837342
11 com.adobe.S4W                     0x2eb7ac5c EntryEX + 3632580
12 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
13 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
14 com.adobe.S4W                     0x2eb7abbc EntryEX + 3632420
15 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
16 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
17 com.adobe.S4W                     0x2eb7ac7f EntryEX + 3632615
18 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
19 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
20 com.adobe.S4W                     0x2eb7abbc EntryEX + 3632420
21 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
22 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
23 com.adobe.S4W                     0x2eb7abbc EntryEX + 3632420
24 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
25 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
26 com.adobe.S4W                     0x2eb7ac3c EntryEX + 3632548
27 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
28 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
29 com.adobe.S4W                     0x2eb7abbc EntryEX + 3632420
30 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
31 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
32 com.adobe.S4W                     0x2eb7ac7f EntryEX + 3632615
33 com.adobe.S4W                     0x2ebc62ea EntryEX + 3941458
34 com.adobe.S4W                     0x2ebabc73 EntryEX + 3833307
35 com.adobe.S4W                     0x2eb7abbc EntryEX + 3632420
36 com.adobe.S4W                     0x2eb81e9b EntryEX + 3661827
37 com.adobe.S4W                     0x2eb820e3 EntryEX + 3662411
38 com.adobe.S4W                     0x2eb704bb EntryEX + 3589667
39 com.adobe.S4W                     0x2eb6fce7 EntryEX + 3587663
40 com.adobe.S4W                     0x2eb6fd8c EntryEX + 3587828
41 com.adobe.S4W                     0x2eb6fdf2 EntryEX + 3587930
42 com.adobe.S4W                     0x2e81611f EntryEX + 74375
43 com.adobe.S4W                     0x2e818d66 EntryEX + 85710
44 com.adobe.S4W                     0x2eb60d64 EntryEX + 3526348
45 com.adobe.S4W                     0x2eb6147f EntryEX + 3528167
46 com.adobe.S4W                     0x2e803ecc EntryEX + 52
47 com.adobe.Photoshop               0x006c044e 0x1000 + 7074894
48 com.adobe.Photoshop               0x003dae88 0x1000 + 4038280
49 com.adobe.Photoshop               0x003dceea 0x1000 + 4046570
50 com.adobe.Photoshop               0x003dd283 0x1000 + 4047491
51 com.adobe.Photoshop               0x0006b9ed 0x1000 + 436717
52 com.adobe.Photoshop               0x0006a79d 0x1000 + 432029
53 com.adobe.Photoshop               0x00063d65 0x1000 + 404837
54 com.adobe.Photoshop               0x00063ed3 0x1000 + 405203
55 com.adobe.Photoshop               0x0006222f 0x1000 + 397871
56 com.adobe.Photoshop               0x002206aa 0x1000 + 2225834
57 com.adobe.Photoshop               0x00220736 0x1000 + 2225974
58 com.adobe.Photoshop               0x00003912 0x1000 + 10514
59 com.adobe.Photoshop               0x00003839 0x1000 + 10297
Thread 1:
0   libSystem.B.dylib                 0x939f79c6 kevent + 10
1   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
2   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 2:
0   libSystem.B.dylib                 0x939c72ce semaphore_wait_signal_trap
+ 10
1   libSystem.B.dylib                 0x939f92c6 _pthread_cond_wait + 1267
2   libSystem.B.dylib                 0x93a3e539 pthread_cond_wait + 48
3   com.adobe.amt.services            0x04d6e552
AMTConditionLock::LockWhenCondition(int) + 46
4   com.adobe.amt.services            0x04d69995
_AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5   com.adobe.amt.services            0x04d6e5b0 AMTThread::Worker(void*) +
20
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 3:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   libGLProgrammability.dylib        0x913aab32 glvmDoWork + 162
3   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
4   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 4:
0   libSystem.B.dylib                 0x939c72da semaphore_timedwait_trap +
10
1   ...ple.CoreServices.CarbonCore    0x9484b47f MPWaitOnSemaphore + 125
2   MultiProcessor Support            0x1db32eff 0x1db03000 + 196351
3   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
4   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
5   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 5:
0   libSystem.B.dylib                 0x939c72da semaphore_timedwait_trap +
10
1   ...ple.CoreServices.CarbonCore    0x9484b47f MPWaitOnSemaphore + 125
2   MultiProcessor Support            0x1db32eff 0x1db03000 + 196351
3   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
4   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
5   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 6:
0   libSystem.B.dylib                 0x939c72da semaphore_timedwait_trap +
10
1   ...ple.CoreServices.CarbonCore    0x9484b47f MPWaitOnSemaphore + 125
2   MultiProcessor Support            0x1db32eff 0x1db03000 + 196351
3   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
4   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
5   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 7:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   AdobeACE                          0x027c138d 0x2790000 + 201613
6   AdobeACE                          0x027c0d85 0x2790000 + 200069
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 8:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   AdobeACE                          0x027c138d 0x2790000 + 201613
6   AdobeACE                          0x027c0d85 0x2790000 + 200069
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 9:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   AdobeACE                          0x027c138d 0x2790000 + 201613
6   AdobeACE                          0x027c0d85 0x2790000 + 200069
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 10:
0   libSystem.B.dylib                 0x939c73a6 mach_wait_until + 10
1   libSystem.B.dylib                 0x93a3e3ad nanosleep + 314
2   com.adobe.PSAutomate              0x20173755
ScObjects::Thread::sleep(unsigned int) + 143
3   com.adobe.PSAutomate              0x201737b5
ScObjects::Thread::wait(unsigned int) + 23
4   com.adobe.PSAutomate              0x20164502
ScObjects::BridgeTalkThread::run() + 332
5   com.adobe.PSAutomate              0x20173a77
ScObjects::Thread::go(void*) + 239
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 11:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.adobe.CameraRaw               0x28c67438 0x28aac000 + 1815608
6   com.adobe.CameraRaw               0x28c66d36 0x28aac000 + 1813814
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 12:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.adobe.CameraRaw               0x28c67438 0x28aac000 + 1815608
6   com.adobe.CameraRaw               0x28c66d36 0x28aac000 + 1813814
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 13:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.adobe.CameraRaw               0x28c67438 0x28aac000 + 1815608
6   com.adobe.CameraRaw               0x28c66d36 0x28aac000 + 1813814
7   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
8   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
9   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 14:
0   libSystem.B.dylib                 0x939c72ce semaphore_wait_signal_trap
+ 10
1   libSystem.B.dylib                 0x939f92c6 _pthread_cond_wait + 1267
2   libSystem.B.dylib                 0x93a3e539 pthread_cond_wait + 48
3   com.adobe.CameraRaw               0x28af103a 0x28aac000 + 282682
4   com.adobe.CameraRaw               0x28da2374 EntryFM + 802340
5   com.adobe.CameraRaw               0x28b910e6 0x28aac000 + 938214
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 15:
0   libSystem.B.dylib                 0x939c72ce semaphore_wait_signal_trap
+ 10
1   libSystem.B.dylib                 0x939f92c6 _pthread_cond_wait + 1267
2   libSystem.B.dylib                 0x93a3e539 pthread_cond_wait + 48
3   com.adobe.CameraRaw               0x28af103a 0x28aac000 + 282682
4   com.adobe.CameraRaw               0x28e31f88 EntryFM + 1391160
5   com.adobe.CameraRaw               0x28b910e6 0x28aac000 + 938214
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 16:
0   libSystem.B.dylib                 0x939c7286 mach_msg_trap + 10
1   libSystem.B.dylib                 0x939cea7c mach_msg + 72
2   com.apple.CoreFoundation          0x91f0904e CFRunLoopRunSpecific + 1790
3   com.apple.CoreFoundation          0x91f09cd4 CFRunLoopRun + 84
4   com.apple.DesktopServices         0x954ebe17
TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 17:
0   libSystem.B.dylib                 0x939c7286 mach_msg_trap + 10
1   libSystem.B.dylib                 0x939cea7c mach_msg + 72
2   com.apple.CoreFoundation          0x91f0904e CFRunLoopRunSpecific + 1790
3   com.apple.CoreFoundation          0x91f09cd4 CFRunLoopRun + 84
4   com.apple.DesktopServices         0x954ebf90
TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 18:
0   libSystem.B.dylib                 0x939ce46e __semwait_signal + 10
1   libSystem.B.dylib                 0x939f8dcd pthread_cond_wait$UNIX2003
+ 73
2   ...ple.CoreServices.CarbonCore    0x94839e83 TSWaitOnCondition + 126
3   ...ple.CoreServices.CarbonCore    0x94818d6a
TSWaitOnConditionTimedRelative + 202
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.apple.DesktopServices         0x954f6f72
TNodeSyncTask::SyncTaskProc(void*) + 84
6   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
7   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
8   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 19:
0   libSystem.B.dylib                 0x939f79c6 kevent + 10
1   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
2   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 20:
0   libSystem.B.dylib                 0x93a166fa select$DARWIN_EXTSN + 10
1   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
2   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 21:
0   libSystem.B.dylib                 0x939c72e6
semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                 0x939f92af _pthread_cond_wait + 1244
2   libSystem.B.dylib                 0x939fab33
pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore    0x94818d96
TSWaitOnConditionTimedRelative + 246
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.apple.DesktopServices         0x954f8ebc
TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
7   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
8   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 22:
0   libSystem.B.dylib                 0x939c72e6
semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                 0x939f92af _pthread_cond_wait + 1244
2   libSystem.B.dylib                 0x939fab33
pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation              0x966aedcc -[NSCondition
waitUntilDate:] + 236
4   com.apple.Foundation              0x966aebe0 -[NSConditionLock
lockWhenCondition:beforeDate:] + 144
5   com.apple.Foundation              0x966aeb45 -[NSConditionLock
lockWhenCondition:] + 69
6   com.apple.AppKit                  0x929d6d20 -[NSUIHeartBeat
_heartBeatThread:] + 753
7   com.apple.Foundation              0x96668e0d -[NSThread main] + 45
8   com.apple.Foundation              0x966689b4 __NSThread__main__ + 308
9   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
10 libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 23:
0   libSystem.B.dylib                 0x939c72e6
semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                 0x939f92af _pthread_cond_wait + 1244
2   libSystem.B.dylib                 0x939fab33
pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore    0x94818d96
TSWaitOnConditionTimedRelative + 246
4   ...ple.CoreServices.CarbonCore    0x94818b76 TSWaitOnSemaphoreCommon +
422
5   ...ple.CoreServices.CarbonCore    0x94818877 AsyncFileThread(void*) + 73
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 24:
0   libSystem.B.dylib                 0x939c73a6 mach_wait_until + 10
1   libSystem.B.dylib                 0x93a3e3ad nanosleep + 314
2   com.adobe.S4W                     0x2ec3a245 EntryEX + 4416429
3   com.adobe.S4W                     0x2ec3a2a5 EntryEX + 4416525
4   com.adobe.S4W                     0x2ec2b066 EntryEX + 4354510
5   com.adobe.S4W                     0x2ec3a567 EntryEX + 4417231
6   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
7   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 25:
0   libSystem.B.dylib                 0x939c72e6
semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                 0x939f92af _pthread_cond_wait + 1244
2   libSystem.B.dylib                 0x939fab33
pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore    0x94818d96
TSWaitOnConditionTimedRelative + 246
4   ...ple.CoreServices.CarbonCore    0x94839b00 MPWaitOnQueue + 208
5   com.apple.DesktopServices         0x954fe899
TPropertyTask::PropertyTaskProc(void*) + 105
6   ...ple.CoreServices.CarbonCore    0x94838057 PrivateMPEntryPoint + 56
7   libSystem.B.dylib                 0x939f8155 _pthread_start + 321
8   libSystem.B.dylib                 0x939f8012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff07a0 ebx: 0x2ebacc0c ecx: 0x00000002 edx: 0x00000008
edi: 0xbfffd790 esi: 0xeda54b26 ebp: 0xbfffd708 esp: 0xbfffd700
   ss: 0x0000001f efl: 0x00010202 eip: 0xffff07c2   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0xeda54b26
Binary Images:
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CS4/Adobe Photoshop
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0x4f06000 - 0x4f07ff3 ATSHI.dylib ??? (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x4f77000 - 0x4f84ff7 +com.adobe.asneu.framework asneu version 1.6.2f01
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It seems to only happen when I'm saving a PSD for the web..if I'm just overwriting a current PNG it works fine. A message pops up saying "Windows has encountered a problem and has to shut down". Than I get this message in the image attached.

Adobe Photoshop Elements 2 and 'Save for Web' problem

Hi everyone,
I have used Photoshop Elements 2 for some time with absolutely no problems. However when I try to use the save for the web option I get an 'export could not be completed due to a program error' message.
Nothing relevant is mentioned on Adobe's support site. After having gone through the usual 9 troubleshooting procedure I suspect that there is a problem with the 'Save for Web EL' plugin located in the PE 2 plugins folder. Has anyone else experienced this? Is there a way I can somehow find a functional plugin?
Thank you for reading this post.
PowerBook G4 DVI 667 Mac OS 9.2.x

I don't use Photoshop elements myself, but from Photoshop CS it works fine. I use JPG compression and optimization. First of all - make sure the file format extensions are all available. Applications/adobe/photoshop elements/file formats AND ALSO Applications/adobe/photoshop elements/photoshop elements only/file formats (here I am assuming the paths are the same or similar to Photoshop). Also, check the extensions disabled folder (Control click on Photoshop and go to package contents). If it's none of these, I suggest you check the settings in Elements when trying to save and make sure you are not using an option that conflicts.
Also, check the Adobe forum. http://www.adobeforums.com
Check for software upgrades also.
You do have enough hard drive space and RAM I assume. If you are using PS Elements and virtual memory is on, you may not have enough phsyical space to save the file (but not likely)
P.S. I see (after i wrote) that you are running 9.2.2 - so the paths will not be the same as if it was on OS X - but they will be similar.

Hi. I'm using illustrator cs6 on pc. I've made a scientific figure for a paper and now I'm trying to export as a png or save for microsoft office. Despite my figure being in the middle of my artboard, it always comes out bottom left in the png file or jpg

Hi. I'm using illustrator cs6 on pc. I've made a scientific figure for a paper and now I'm trying to export as a png or save for microsoft office. Despite my figure being in the middle of my artboard, it always comes out bottom left in the png file or jpg. Must be making a school boy error! Please help!

In similar cases, my solution is to "select all" then "deselect" only the artwork I want to keep and "delete". If I'm curious I may "cut" then "paste" to see what shows up in the center of the screen. it is usually some stray point. or other element out direct sight.

Save for Web does not open dialog box in PS Elements 8 for Mac

After opening an image and selecting Save for Web, the Save for Web dialog box fails to appear. I've seen similar reports for PS Elements 6 for Mac, but did not find the same files in those directories. Running iMac with OS 10.6.

There are many things that only work in an admin account, but if you're willing to take the trouble, you can change the permissions to allow them to work in a standard account. See:
http://forums.adobe.com/thread/362899
Note that it's pretty important to run Save for Web one time in the admin account after changing the permissions or it still won't work in the standard account.

The save for the web function has stopped working in my copy of photoshop elements 12. I get this message, " The operation could not be completed. The system cannot find the path specified" Resetting preferences did not fix.

The save for the web function has stopped working in my copy of photoshop elements 12. I get this message, “ The operation could not be completed. The system cannot find the path specified” Resetting preferences did not fix.

my os is windows 7. elements 12 worked fine for many months then save for the web stopped working

Save for Web :: some elements are missing

Hello,
This is just to report a problem with "Save for Web" option. I have a logotype opened in illustrator, when "save for web" option and saving as PNG. Some of the elements in the illustrator file are missing. Here are a few screenshots to see what I'm talking about. Hope this helps to figure out what is going on.
Thanks
Piero
Illustrator File. Vector logotype
Wire frame to see that everything is vectors.
Saving for web as PNG. You'll notice the three bars on top are missing.
Saving for web as JPG. Same thing is happening. The three bars on top are missing even though is on the illustrator file.
Let me know if you need something from me to correct this prob.

Got it. Found it and yes, for some reason this was set to overprint.
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-6495a .html
Thanks a lot!

Colour issue with 'Save for Web' - Photoshop Elements 6 (Mac)

Cross posted here, but no answer so far. Sorry for cross posting. For me, this is urgent, but I know it's not for anyone else, so apologies for putting 'urgent'.
http://www.mac-forums.com/forums/images-graphic-design-digital-photography/150670-colour-i ssue-save-web-photoshop-elements-6-a.html#post840419
This is a similar issue to this:
Save for web color issue
Except the user who posted the above was using photoshop cs3, and I'm using Adobe Photoshop Elements 6.
When I work on a photo, I get it just right, then go to Save for Web, and the original it previews is loads lighter than the orginal I was working on in the first place. See 'Picture 1' attachment.
I have changed the colour settings on the Save for Web options - I've chosen each one in turn, and none fix the problem.
There seems to be no similar option in PSE6 to this that fixed it in CS3:
IN the save for web box there is a small round button with an arrow in it (near the Done button).
In the list when this button is pressed deselect Convert to sRGB
I used to use PSE2 on a PC, and never had this problem. I didn't need to mess about with colour profiles or anything similar on the PC. The original was the original, not a washed out version of the original. Why spend ages getting the file just right, only for Save for Web to screw it up?
Any advice to fix this would be much appreciated.
Thanks

Thanks very much for your reply.
I've uploaded the images here:
http://jimpix.co.uk/images/Picture 1.jpg
http://jimpix.co.uk/images/Picture 2.png
I deleted the prefs. file you suggested, and then opened PSE6.
I then tried the profile setting you suggested - but it's not an option:
http://jimpix.co.uk/images/Picture 3.png
I tried 'remove profile' just in case that worked, but the same effect happens on Save for Web.
Not sure what to try next!
Thanks

Save for web not working in Photoshop element 6

Save for web not working in Photoshop element 6. I am using Mac os x version 10.5.8 Anyone know how to fix that please tell me. Thanks

I just copy the preferences from my computer for you to see what are shown about adobe
file:///Users/raymondsmith/Library/Preferences/Adobe/
file:///Users/raymondsmith/Library/Preferences/Adobe%20Illustrator%20CS2%20Settings/
file:///Users/raymondsmith/Library/Preferences/Adobe%20Photoshop%20CS2%20Paths
file:///Users/raymondsmith/Library/Preferences/Adobe%20Photoshop%20CS2%20Settings/
file:///Users/raymondsmith/Library/Preferences/Adobe%20Photoshop%20Elements%206%20Paths
file:///Users/raymondsmith/Library/Preferences/Adobe%20Photoshop%20Elements%206%20Settings /
file:///Users/raymondsmith/Library/Preferences/AdobeUM/
file:///Users/raymondsmith/Library/Preferences/AppleWorks/
file:///Users/raymondsmith/Library/Preferences/ByHost/
file:///Users/raymondsmith/Library/Preferences/CD%20Info.cidb
file:///Users/raymondsmith/Library/Preferences/CDDB%20Preferences
file:///Users/raymondsmith/Library/Preferences/cfx%23FBSxPfw
file:///Users/raymondsmith/Library/Preferences/com.adobe.acrobat.90.sh.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.Acrobat.Pro7.0.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.acrobat.sh.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.Adobe%20Help%20Viewer.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.ami.installer.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.bridge2.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.mediabrowser.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.PhotoshopElements.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.Reader_ppc_9.0.plist
file:///Users/raymondsmith/Library/Preferences/com.adobe.Reader.plist
file:///Users/raymondsmith/Library/Preferences/com.aol.aim.plist

Exporting to PNG vs "Save for Web" in Illustrator CC

I am creating small logos for a website in Illustrator CC (one is 135px x 50px), and the quality of the output has been a bit sketchy: not blurry or pixelated, but the text is messy and uneven while previewing in Acrobat as part of a larger PDF, and when previewing the logo by itself (I also previewed it in a browser with HTML to get the same unclear image).
The images have been exported to PNG and JPG at 72 PPI.
When I experimented with the "save for web" option (File>Save for Web), voila! It fixed the issue! I noticed in the dialogue box for "Save for Web" that it saved as a PNG-24, an option not available to export (you can only export to PNG)
My question is: is there a difference between "save for web" and exporting that I should know about before I continue to save ALL my images via the "Save for web" option? It seems strange that the best way to save an image (PNG-24) wouldn't be an option under Export (you can only export to PNG). Why can't I export to PNG-24 in Illustrator?
Thanks for any advice.

You can save with different color depth, export, it chooses automatically the higher depth when you choose transparent, and the lower depth when you choose a background color.

"Save for Web" exporting very slowly

I appologize if this question has been answered somewhere already, I didn't find a solution for my problem, so here goes.
When saving images for web, photoshop (or is it still considered image ready?) can take as long as 10-15 seconds per slice while saving. I found several people had an issue where the save for web GUI was taking a long time to load up... I do not have that issue. My GUI loads nice and quick, and the interface is as responsive as it should be. Only after telling the program to save the files does it start to chug.
I'm using a brand new Dell machine with Windows 7 fully updated. Have 4 gigs of ram, 2.4Gh Xeon, and 170gb of free HD space. Also, I'm using CS4 64bit Photoshop.

Time to resurrect this thread...
I've been having the same slow-saving problem as before, now both 32 and 64 bit versions are saving slowly. I have noticed that once every blue moon it will export a file quickly, but seems there next attempt is slow again. Same issue whether reading and/or writing on a local or network drive. Also, as stated above, it doesn't seem to be relative the size of the source file, destination file, or number of slices. Big and little, dozens of images or a single image, they're all slow and they all seem to take roughly the same ammount of time.
I also have CS4 installed on my computer at home (which is pretty similar, hardware-wise, to my work PC) and I don't have this problem.
Scowering google I was unable to find any threads that directly relate to this problem. The closest thing I found was a post ( found here http://typography.com/documents/a_photoshop_slowness_fix.php) that says to delete "/Library/Preferences/com.adobe.Photoshop.plist" and "/Library/Preferences/com.adobe.mediabrowser.plist", then let photoshop recreate those files. The only problem is I can't find either of those files in CS4.
Anyhow... just looking for any suggestions. I'll try anything at this point. I'm probably losing close to an hour some days just sitting and waiting for my machine to export slices.

How to "save for web" via batch processing in Photoshop elements

I have a bunch of logos that need to be resized and 'save for web." How can I process these files as a batch in Photoshop elements. Many thanks!

You can batch save them as jpgs, gifs, or PNGs using Process Multiple Files, and even batch resize them as long as they are all in the same orientation and the same aspect ratio (shape), but the resulting files will be somewhat larger than you'd get with Save for Web because Save for Web removes the photos' exif data, which PMF won't. Since these are logos, there shouldn't be much difference.

Exporting pix for web - how to save in 72ppi?

I'm wanting to save versions as small jpegs at web resolution, 72 ppi. I've created a custom export present for the photos at the size I want, but there seems to be no way to control what resolution the file is written at. I must be missing something here, but I don't know what. There's nothing in the Getting Started manual about this.
Randy

I'm wanting to save versions as small jpegs at web
resolution, 72 ppi. I've created a custom export
present for the photos at the size I want, but there
seems to be no way to control what resolution the
file is written at. I must be missing something here,
but I don't know what. There's nothing in the Getting
Started manual about this.
Randy
Hi Randy,
You've just asked about one of the most discussed topics about Aperture in this forum.
Follow this link and you'll see what we've all got to say - http://discussions.apple.com/thread.jspa?threadID=306445&tstart=0
-Robert Olding
PowerMac G5 Quad 2.5Ghz Mac OS X (10.4.4) 4.5GB RAM, Nvidia 7800 GT, 600GB RAID

Export/save for elements

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