Export To Flash in Encore CS4 on the Mac

It has been widely reported (and I have confirmed) that Encore CS3 will not Build to Flash on a Mac running Leopard 10.5.5 and Quicktime 7.5.5 (the latest versions of Mac OS X and Quicktime). I would be most appreciative if anyone who has received Encore CS4 can determine if Build To Flash works on a Mac running OS 10.5.5 and Quicktime 7.5.5.
Thank you in advance for responding.
Tom

Since no one has responded to my post on this issue, I can now provide the answer. First however, I want to insert the final comment in a long customer service request that I have had running with Adobe Technical Support since early August on this issue.
"Monday, October 20, 2008 1:59:20 PM PDT
Hello Tom,
Thank you for contacting Adobe® Web Support for assistance with Adobe
Encore® CS3.
I understand that you are not able to export as flash from Encore CS3.
On my Mac, I have OS 10.5.5, and QuickTime 7.5.5. I tested this issue
with Encore CS3 and CS4. The export worked just fine on CS4, but again
failed on CS3. I spoke with Adam, and a few others around, and were not
quite sure why he was able to get this to work. I am 100% certain that
using the same workflow, his Mac is able to handle this process, but
none of the others I was able to try this on could. As far as I am
concerned, his ability to perform this export is a fluke, and cannot be
reproduced through known methods.
However, the issue is resolved in the CS4 release, so you should be all
set to do your flash exports once you get your upgrade.
I hope this information helps to resolve your issue. If you require
further assistance with this issue, please update your web case with
complete details, including what steps you have applied and any error
messages you are receiving.
You may also call Technical Support at (800) 642-3623. We are available
from 6:00 A.M. to 5:00 P.M. Monday - Friday, Pacific Time.
Kind regards,
Joshua E.
Adobe Web Support"
Now let me post my response:
"Thursday, October 23, 2008 12:40:06 PM PDT
Joshua E.,
Thank you for your clear response to the issue of not being able to Build to Flash using Encore CS3. I can confirm the 100% accuracy
of everything you have said by adding my own experiences of the last 48 hours with Adobe Production Premium CS3 and CS4.
Two days ago I purchased the new Macbook Pro (Intel 2.53 GHz, 4 GB RAM). Immediately after setting up the Macbook Pro and getting i
t operating, I installed Adobe Production Premium CS3 (and all updates to CS3 Production Premium) on this brand new Macbook Pro. No
other software outside of the Mac OS 10.5.5 (and all updates to it) had been installed on this Macbook Pro. I then opened Premiere
CS3, placed 10 seconds of bars and tone in the timeline, and directly exported this to Encore CS3. I then selected Build To Flash.
Once again Encore CS3 froze at the "transcoding video" step and would not progress beyond 20%. This is the exact same behavior I
had on my Mac Pro 8-core machine and reported in this thread.
I then installed Adobe Production Premium CS4 on my Mac Pro 8-core. I followed the above step with the exception that apparently di
rect export from Premiere Pro CS4 to Encore CS4 is no longer available. I simple exported the Premiere Pro 10 second timeline to a
Quicktime .mov file using the Export>Media command in Premiere Pro CS4. I then took this .mov file into Encore CS4 and without bui
lding any menus, selected Build To Flash. The Build to Flash occurred perfectly with no problems at the "transcoding video" step or
any other step.
Needless to say, I am very pleased to see that Adobe has corrected the problems with Build to Flash in CS4 on a Mac. However, this
problem had been well reported in numerous forums (including the Adobe Encore Forum) on the web as far back as six months ago, and
I am saddened to see that Adobe did not feel it was worth the effort to repair the issue with Build To Flash in CS3 on a Mac that w
as apparently caused by an upgrade to Quicktime that Apple released sometime after Quicktime 7.3.1. I cannot expect Apple to addres
s issues with Adobe software caused by their Quicktime upgrades. I do, however, expect Adobe to see that their software runs on the
latest editions of both Mac OS X and Quicktime. Otherwise, as happened with Encore CS3 and Build to Flash on a Mac, the customer bu
ys the software expecting it to work and it does not. We are in a tough economy now. I need the software from Adobe that supports
my media production company to work, and I don't need Apple and Adobe pointing the finger at each other when it does not. I hope th
at you will pass this message along to senior Adobe management.
I do thank you for telling me your observations on Build To Flash with a Mac under Encore CS3.
Tom

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