Exported PDF Shows Images in Adobe Reader X, but Not in Acrobat 9

I have a user who created and exported a pdf from InDesign. Now when they open it in Acrobat 9 it doesn't display all the images that were added. The Windows XP document preview pane displays the document correctly and if it's opened in Reader X it displays correctly. I've tried updating and repairing. It was suggested before that I go to 'Advanced > PDF Optimizer' and make sure encoding was set to JPEG and to uncheck 'Optimize images on if there is a reduction in size' option. The document has no problems opening on any other computer in Acrobat or Reader. Any suggestions?

So the option was already checked when opened the document. I went ahead and unchecked, closed, reopened just to test and it's still not displaying correctly.
In response to Bill@VT. The image is on top of a white background so I can't tell if there is space there or not, it's just all white.
She showed me another document that's doing something similar today. This time the pdf was done with a green background and now the background shows as white. It was created the same way with Indesign and it shows fine in Reader and the Windows preview pane just not Acrobat. I'm trying to get the user to find the installation media so I can remove and reinstall, but I'm not sure if she will be able to find it.

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    In response to Bill@VT. The image is on top of a white background so I can't tell if there is space there or not, it's just all white.
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