Exported quicktime presentations not running properly on Windows

I've done a presentation that has been sent out to clients who have come back with vague comments saying that part of the presentation is not visible in full screen mode?
After much searching around the office I've finally found a PC that seems to be doing this, I'd best describe it has playing normally but with a perminant black band across the bottom quarter of the slides?
Any ideas or work arounds? It seems fine in internet explorer and itunes, apart from the lack of pauses but not in quicktime itself?

I have to convert my Keynote '08 presentation for PC. The instructions for the presenters called for PowerPoints format in a CD but I was adviced by an Apple Store employee to export it to QuickTime instead of PowerPoint because QuickTime can preserve all the effects but some of them will be lost with PowerPoint. PowerPoint can handle QuickTime only up to version 2.5 so I have to make sure that the PC at the conference site has QuickTime installed, correct?
My question is: will my QT 7.2 movie (no audio) run smoothly on 6.5.2 which is the newest version for Windows?
Is converting it to PowerPoint safer even though I'll lose some nice effects?

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