Exported RTF has rduced font

We have a VS2008 app which exports CR2008 reports at runtime to RTF files. This all works fine except that on the on development machine and deploymnet machines the RTF files have a reduced font size of 9.5pt when the reports are 10pt?
This all ran perfectly in CR10 VS2005?
Thanks Geoff

Doesn't it seem odd to you that out of all the CR2008 users and I suspect ther are more than just you and I, no other user has mentioned this problem which you can reproduce in two minutes?
- no. and I've tested this down to version 10 and the issue is also there. as far as I can tell, it has never been reported before
Is there some way we can use the tracking number you have provided?
- visit the downloads page here:
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm
and monitor it for Fix Packs and Service Packs.
As for; "I guess in the meantime we will have to adopt the Crystal approach to customer service....." and the rest of the note.
- while I understand your frustration, I do not appreciate you jumping all over me like that. Not fair. This is only a user forum. I did not have to jump in and try to help out. I did not have to spend time trying to reproduce the issue. I did not have to spend time reporting the issue to QA. I do not have to chase QA for a fix from here on in. There is absolutely no compelling reason for me to try to help, other than that I do want to help. Anyhow, thnx for the feedback.
Have a great day,
Ludek

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PDF export - problem with embedded font

Dear all,
I refer to a problem which was already discussed [here|Export to PDF wrong font;. I was asked to start a new thread and provide further information. Here we are...
The issue is nearly the same:
- We have a solution which both has a WinForms and an .aspx UI.
- We have a report, used in both solutions.
- The WinForms solution uses the Crystal Viewer to preview and print and export and so on.
- The web solution creates a PDF file and prompts to open or save. In this PDF, the font is substituted with Arial. This is actually the concrete problem.
1) Version of CR
on MY machine (MAYBE different on production environment, I have to check this):
Crystal Reports 10 (10.0.0.53327)
Crystal Reports Basic Runtime forVisual Studio 2008 (10.5.0.0)
Crystal Reports runtime engine for .NET Framework 4 (64-bit) (13.0.0.99)
Crystal Reports , version for Visual Studio 2010 (13.0.0.99)
2) CR Service Packs installed
Nope.
3) web / win app?
Both, see description above.
4) Is this happening on dev or deployed system?
On deployed system. It ONLY affects the web solution on the server, which is a Win7 64bit. My developement machine also is a Win7 64bit, it works on this device. On a colleagues machine (WinXP) it works, too.
5) What is the actual font?
The Font was exclusively developed for the customer by a designer, but it is fully embeddable (I already checked this).
6) Link to a screen shot that shows the issue
I do not know whether this really helps to NOT see a font replaced by Arial...
I hope you can help me. If the description is a little confusing, please ask, I will try to explain better, promised. Thank you, have a nice weekend!
Greetings,
Jens

Hi Don,
thank you very much for your reply!
The font is True Type, embedding allows preview/print.
What exactly does "Then make sure the WEB Servers have access to the font." mean? It is installed on the machine. I'm not really familiar with that server config stuff, as it is usually not my job...
Do we have to install the update (it is called support pack 2, right?) on the developement AND the deployment machine? Or only on the developement environment?
Best regards,
Jens

Export to PDF wrong font

I have a web site that creates 2 reports using the Garamond font. One is size 12, the other is size 14.
When I export on my development machine, the PDF has the correct fonts in it (embedded subset), however, when I move onto my QA machine, one of the Exported PDFs has Arial, and the other has TNR. I checked, and the fonts are installed on the server.
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Try with installing acrobat on server.
We need to do comparison of the dlls on both machines where it is working fine with where we are having issue download the modules utility from here:
[https://smpdl.sap-ag.de/~sapidp/012002523100006252802008E/modules.zip]
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I am using VS 2010 with the latest CR release. Within my crystal report I have a barcode (using IDAutomationHC39M) with set font size of 10. When I click on the "Export" button and choose PDF, all of the text stays the same except for the barcode which gets reduces to a font size of like 3 or 4 (its really tiny).
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See if the KB [1218753 - Font size decreases when exporting or scheduling report to Adobe Acrobat (PDF)|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233313338333733353333%7D.do] helps.
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Hello,
I've isntalled client of Designer 6i rel.2 The whole installation has passed correctly up to the moment when the installer for 8i import/export tools has to be invoked (the setup write that install tool will be run to install 8i i/e tools and the java-based instaler should appears). The installer do not wake up and tools are not installed. Cannot import repository from previous installation and moreover (AND MORE IMPORTANT) when running Net8 Conf assistant and Net8 Client configuration it finish with GPF ("Program made an illegal operation and will be terminate")
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Best regards
VooVoo
null

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Everyone knows about the "Export Controller has stopped working" problem. The error message displays, then half a minute later, you get a "Quicktime has stopped working" error message. I have Googled it numerous times and I have never found anything more than what I did the first time. As far as I'm aware there are still no fixes for this problem. I believe there has been about three Quicktime updates since the first release of Quicktime 7, when this problem arose, and none have made any difference. Reinstalling and uninstalling + redownloading doesn't work, and I am not prepared to downgrade to an older version of iTunes, or buy a Mac. If anyone has any possible fix for this, please post here. I wish Apple would do something about this.

A permissions glitch I think, Marz, masquerading as the Export Controller thing we saw a reasonable amount of a few versions ago. (I just checked the wife's 64-bit Vista lappie, and the QuickTime Player Start menu shortcut should have a run as administrator in the right-click menus ... whether that's part of your permissions trouble or a seperate business isn't clear, I'm afraid.)
The bulk of those "Export Controller" errors got fixed by an update to Apple Application Support, but I was involved in an epically long-running thread back then where we found that for a rare subset of them: (a) Run as administrator would launch the QuickTime Player without the message, and (b) in other admin user accounts on the same PC, the QuickTime Player could be launched normally without the message.
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Finding the dodgy permission can be a pain ... I don't have a reliable technique for that. But one workaround you might want to try is using the QuickTimePlayer.exe compatibility tab to set the Player to always run as administrator. (Unfortunately, it's usually a bit more reliable a workaround on 7 than it is on Vista.)
Quit the QuickTime Player if you have it open. Track down the QuickTimePlayer.exe file again, right-click and select "Properties". In the Compatibility tab, select "Run as administrator" and click OK.
Try launching the Player again ... does it launch without the Export Controller error? Or do you instead get one of the error messages described in the following document?
[Error -2096 message when opening QuickTime for Windows in Compatibility Mode|http://support.apple.com/kb/TS1875]

Dose Adobe Export PDF has size limitation for converting?

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Hi,
Ive got the same problem with Quicktime 7.5.5 on my PC but im not using itunes. It only happens when I open the first instance of Quicktime then it pauses for a while before launching. Every other instance opens normally, but if I close them all and open a new instance, it happens again.
Maybe no biggy cause it eventually opens anyway it doesnt bother me so much but it still pretty frustrating.
Heres the error report...
Problem signature:
Problem Event Name: APPCRASH
Application Name: ExportController.exe
Application Version: 7.55.90.70
Application Timestamp: 48ba1d2a
Fault Module Name: ExportController.exe
Fault Module Version: 7.55.90.70
Fault Module Timestamp: 48ba1d2a
Exception Code: c0000005
Exception Offset: 00009123
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 704f
Additional Information 2: 63b321d9b2b03ac34af3f48860056428
Additional Information 3: d806
Additional Information 4: 1aa0361859b05bec1338d9a34b7b7702
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Message was edited by: anfo000

Export Controller has stopped working

Help,
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Frank
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A permissions glitch I think, Marz, masquerading as the Export Controller thing we saw a reasonable amount of a few versions ago. (I just checked the wife's 64-bit Vista lappie, and the QuickTime Player Start menu shortcut should have a run as administrator in the right-click menus ... whether that's part of your permissions trouble or a seperate business isn't clear, I'm afraid.)
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Since then I've seen a few other similar user-account-specific issues (with different error messages) where the same run-as-administrator trick gets you past the troubles. The precise error message seems to depend on which file/folder/key your user account loses a permission on.
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Quit the QuickTime Player if you have it open. Track down the QuickTimePlayer.exe file again, right-click and select "Properties". In the Compatibility tab, select "Run as administrator" and click OK.
Try launching the Player again ... does it launch without the Export Controller error? Or do you instead get one of the error messages described in the following document?
[Error -2096 message when opening QuickTime for Windows in Compatibility Mode|http://support.apple.com/kb/TS1875]

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Jacob...
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Exported RTF has rduced font

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