Exporting to PDF - Missing letters   InDesign CS5

I'm using CS5 at work.  My boss already had a commercial font, the Helvetica Neue serie.  I'm using that font right now in an InDesign document for our yearly catalogue.
The InDesign file is perfect, pictures and texts.  But when I translate it to a PDF, letter go missing, 'li' 'ni' 'lo' and sequences of letters like that, all around the catalogue.
I know there are some threads that talk about missing letters but in previous versions of InDesign.
Anyone got an idea ?
I created once of twice PDFs without that problem, so I wonder what is happening ? 

should I change font then ?  it's kindda late, it's uploading with corrections right now to China....
Well, if what you have works for you, and if it's already on its way, then it's a bit late to change the font or change the way you made the PDF.
For the future, though, it would be good for you to figure out what went wrong. Now, I don't have a full set of Helvetica (horrors! I work in a nonprofit), so I had to try this with other fonts. I picked Minion Pro at first, actually. I exported all kinds of PDFs, both for print and for interactive, and I couldn't make the ligatures drop. And I viewed it in my browser as well as opened from the desktop, I tried it with generic Times, I tried it in many, many ways. I was not able to reproduce your issue.
It'll be worth the time spent digging if you can figure this out. Here are my guesses:
1) You folks are using a plugin or another app or some non-Adobe PDF viewer in your browsers. I remember in the early days of... um... I think it was Preview on the Mac circa 10.3?  it would sometimes mess up display of ligatures in embedded fonts.
2) Everyone in your organization has the same corrupt version of Helvetica. (A very, very long shot.)
3) There's a bug in the Interactive PDF export. (Another very, very long shot.)
4) The font is not actually embedding correctly in the interactive PDF for unknown reasons, and we can't tell.
Anyhow, if it's a problem with your setup or your working methods, better to find out now rather than later. And if it's a bug, same. I'd start by trying to export interactive PDFs with other fonts that do have ligatures to see if you can narrow it down to "just ligatures" or "just Helvetica."

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