Exporting to Tagged PDF: Why would every single line of text come out as a separate Span tag?

I've inherited an InDesign file for which I have to generate a 508-compliant PDF. Normally this is pretty smooth with InDesign, and most issues have historically been pretty easy to fix.
With this document, though, every single individual line is exporting to tagged PDF as a separate <Span> tag.
I've turned off overrides and hyphenation, and looked for manual line breaks. I've also tried exporting it out to IDML and opening that, and the resulting PDF was no better.
If anyone has an idea of whether there's some odd setting I'm missing that could explain why this is happening, that would be very helpful!

Thank you for being so helpful and constructive.
I tried to look at the ASDL settings, john46 but it's asking me for my HomeHub password... the only password I have is for our wireless network and that one doesn't work. 
I can't test the phone line right now because I'll have to disconnect the internet and I'm currently working on another computer whilst chatting on this one with you. However I will do that later. I'll also look at the RogerB link you provided. 
Truth is, we're pensioners who use the internet but we havent a grain of technical understanding between us. We're old fashioned enough to admit that we just want someone who knows what he's doing to come here and fix it for us. It's already cost us £130 for an engineer to come out from OpenReach to tell us the phone line is OK and it's the router causing the problem. Best case scenario is that another BT engineer who knows about broadband comes out and does it because the last BT person that I spoke to in Delhi did actually confirm that there is a fault on the BT side. I'm getting so frustrated right now I'll probably call out an independant I find in Yellow Pages and get charged an arm and a leg again and I'll then cancel with BT in a fit of pique.

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