ExportPDF doesn't convert scanned words correctly

https://cloud.acrobat.com/#exportpdf doesn't convert scanned words into words in Word.  It used to.  Nobody seems to be addressing this.

Hi Sara,
I'm only using the website, which I've used before with scanned documents with fuzzier letters.
I don't see how the text in the print-screen image sent to ExportPDF could be any clearer, and yet I get no text results at all.  In the past, I could get quite a mess of characters and symbols from the OCR's attempt (example an h being translated as ln).  I'm definitely rethinking my software choice.
It's interesting.  The document I looked at in the forum for turning off OCR doesn't seem applicable to the current ExportPDF screens.  (I looked there to see if something was maybe set up wrong in my connection.)  That made me wonder, too, if the OCR software had changed.
Diane Schuler
Financial Systems Analyst, Finance Business Intelligence | Ministry Health Care
222 W College Ave Suite 3B | Appleton, WI 54911 |*: (920) 628-9334 | :(920) 628-9105 | *: [email protected]

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