Exportpdf error

I am getting "an error occurred while trying to access the service" when using exportpdf to docx. and it is not converting.

Hi Christopher,
Welcome to ExportPDF!
Please allow me to ask a couple questions:
1) What type of document was it originally prior to being converted to a PDF?
2) Is it a scanned copy?
In the meantime here are some items you may find helpful:
'Getting started' guide
FAQ
Looking forward to hearing back from you!
Regards, Stacy

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