ExportPDF not showing my files

I have an ExportPDF subscription but when I try to export Adobe asks me to sign in, which I do, and it recognizes me. But then it just gives me a subscribe button instead of bringing me to a place that I can export.

Hi URINutritionEd,
I checked your account using the email address that you use here, but don't see an ExportPDF subscription (or any other order history, for that matter). Is it possible that you used a different email address when you purchased your subscription?
Best,
Sara

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