ExportPDF not working

Hello all
I've just concluded a LC ES2.5 installation and I'm verifying PDF Generator functionality in adminui
I'm able to use GeneratePDF service (it takes about 10 seconds per document), but whenever I try to export PDF to any format that is not an image (for example, PDF to HTML or PDF to DOC) I get the following error in adminui:
ALC-PDG-010-010 conversion timed out
An unexpected exception while resolving a new connection to an Adobe Service.
The app server log reads:
2010-11-24 16:52:02,320 WARN  [com.adobe.service.ProcessResource] BMC024: Service Native2PDFSvc: Process ProcessResource@d2a0ff4(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
The system readiness tool doesn't report any error, just warnings (for instance, that office 2010 is not supported, although i'm able to convert DOCX and XLSX to PDF)
The results are attached, and the JBoss log tail for that file conversion attempt too.
I've already followed the steps described in http://blogs.adobe.com/livecycle/2010/06/run_livecycle_pdf_generator_es.html to no avail
Thanks for your help

Hi dleevibe,
Please try the following:
Clear your browser cache (steps to do this vary by browser).
Check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the Internet.
If the issue persists, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/
Let us know how it goes.
Best,
Sara

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