ExportPDF timing out

Hi, I just purchased the one year subscription for ExportPDF so I can convert a PDF to MSFT Word.  I have attempted to do the conversion three times.  Each time it has timed out with the message "the conversion failed because the file is taking too long to process."
The file is roughly 5 MB.  Is that too large of a file to convert?  If so, what options do I have to get it into MSFT Word?
Thank you.

Hi there Doug,
Your file is well within the file-size limit for ExportPDF, so that's not the issue. (Although file complexity will make the file take longer to convert.)
Try these things first:
Clear the browser cache and try again.
Try a different browser.
Make sure that there are no firewall/proxy settings that are limiting your access to the Internet.
Try converting from within Reader with OCR disabled as described in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel. (This is more of a test than a solution, as the text in the Word file won't be editable if the original PDF doesn't already include selectable text.)
Please let us know how it goes.
Best,
Sara

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