Ext Apple USB Modem - can't send out a fax!?!?

Hello all,
I'm having trouble sending a fax using the Apple USB modem. FYI, I did create an IP printer with the address of 127.0.0.1 and chose Generic PostScript Printer as the "print using" setting.
Specifically, I'm trying to fax a document I scanned into IPhoto. I was figuring I could click to print the doc and then switch to the IP Printer (FAX) and was then expecting a prompt for an outgoing fax number - never got the prompt.
Thanks in advance for any help.

Welcome to the discussions.
Mail 1.3.11 is the correct version for system 10.3.
I think the port in your error message refers to the SMTP server port. This setting is in the preferences for Mail. Choose Accounts, Select the account having trouble, and choose Account Information and then Server Settings. Write down the server port, so you can reset it in case changing it doesn't help. If it is not 465, try that. If 465 doesn't work, contact your mail service provider as to the correct setting -- my understanding is that they could choose something different, although most will use 465. Make sure the rest of the information in the SMTP server settings is correct.
You can upgrade to 10.4 if you wish -- there are pros and cons in doing so.
Frank

Similar Messages

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

MacBook with non-Apple USB Modem

Greetings,
I just got a MacBook. However, it was without an int modem. Before I go and buy the more expensive Apple USB modem, can other brands usb modem usable? Thanks.

If you'd like instructions on change your USB back to a previous version, check out the link on this posting.
http://discussions.apple.com/thread.jspa?threadID=563293
I've had no problems since doing this. It's not really modem problem but rather a software problem.

Please help: Problem sending fax to one recipient using Apple USB Modem

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Can't get Apple USB modem to work in Boot Camp

I've been struggling to get an Internet connection under boot camp/Windows XP for several days. Have an Apple USB modem and installed all the Apple drivers. Apple tech support says they can't help me with Windows (cop out). Both Microsoft and my ISP tech support team have both been great and have spent hours trying to help me. Their final conclusion is that the modem is working fine, but the underlying flaw is the inability of an Apple system to run Windows. In desperation, I've ordered a US Robotics USB modem from the Mac/PC Connection that is both OS X and Windows XP compatible. It is on backorder for 2 weeks
Any help you can give me in the meantime would be greatly appreciated! Glad I kept my old Dell!

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Faxes won't send through Apple USB modem

I'm trying to use PageSender to send faxes via my Apple USB external modem. Every time I try to send a fax, I get an error message that says my modem is in use. The tech people say that my external modem is supposed to show up in the Printer Setup Utility and in the Print and Fax preferences, but it doesn't appear either place. They're puzzled. Before I installed PageSender, I was trying to send a fax using the OS X built-in fax capability, but I kept getting a message about a software error and the faxes would be put on a 5-minute hold for sending later, when the same thing would occur again. Anybody got an idea about what's happening? Are there updated drivers or anything else to update?

I too am trying to use pagesender. I can fax from the server, but not from client imacs. Using apple usb modem as well. The faxes won't go over to pagesender- just hangs in the printer que on the client computer. All computers can see one another on the wired network and a DIR-130 router. We share a network printer with no problems.
Pagesender support has been helpful, but they don't offer live support. If anyone knows an apple consultant who can walk me through the process on the phone I would be interested.
Thanks

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Can't send out or receive text messages from phones that aren't apple products

Have IPhone 5. After lastest updates can't send out or receive text messages from phones that aren't IPhones. Version 8.1.2

iOS: Troubleshooting Messages - Apple Support
if the link provided doesn't help, contact your cell phone provider as SMS is a carrier feature.

Can i send out an Ical invite directly from my iphone or did Apple drop this huge ball?

Can i send out an Ical invite directly from my iphone or did Apple drop this huge ball?

No I have my own iPhone iPad and MacBook so everything is set up on devices that are mine and as far as I know I never connected to anyone else's device and logged with my apple ID. But are you saying it is possible for someone to have obtained my apple ID and send an iMessage from their device with my contact information so it looks like it came directly from me? It's crazy I looked down at my iPhone and saw this message had just been sent that I did not type or send

Can you prove Apple USB Modem supports Voice calls?

I'm developing an app using the Apple USB Modem and I haven't been able to find a single application that supports its claimed voice capabilities. Doesn any have a voice file known to be compatible with this modem? All my attempts have resulted in very distorted screeching playback. I came across one other similar experience/opinion on this modem.

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Can the Apple USB Modem be used anywhere in the world?

I'm off (tomorrow!!) to Argentina and would like to use my Macbook to access the Internet via the Apple USB modem - but need to know if I buy one in London that it will work with a telephone socket in Buenos Aires ... or do I wait and buy the local version at the Apple Store in BA (which has opened just in time for my visit!) Any body know the answer to this question?

Too late guyz! Bye!

Annoyed with Apple usb modem

I am very disappointed in the Apple USB modem and its disconnecting probelms. I called Applecare on this, and the first thing the tech said was I should have gotten the internal modem. Yes. On an iSight iMac. I had to tell him it wasn't an option.
After a few seconds of silence, he went through a litany of things You Must Absolutely Not Do With A USB Modem. Like do not start the computer with the modem plugged in (I have no idea how one does a restart since one is also advised not to unplug it when the computer is running). Do Not unplug the modem when it is in the 'interminable disconnect loop' (I already found that this causes kernal panics which generated the call), Do Not open any applications while the modem is connecting (this causes it to immediately disconnect). Do Not plug in any USB or FW devices while the modem is running. The list went on. He also said that he would email a Kbase article on these modems and how to use them. Well, the article I got was a 2 year-old article on internal modems. No matter, it was in Japanese. No help from Applecare.
What annoys me most is that it constantly disconnects when using any app more processor intensive than Safari. I can't burn CDs or DVDs, or any Photoshop work. When it does this, it takes at least 10 minutes to disconnect if it does it at all. I was compressing some video which still had an hour left to go when the modem disconnected. I had to wait until the compression was done, so I could do a restart and get the modem to stop.
I am getting very upset about this. This modem should perform as well as the internal modem it replaced since the internal isn't an option. When I get back home from Christmas, I'll be calling again, but my first call was very disheartening, since it appears the tech sent me some arbitrary article to get rid of me.

I doubt the tech sent you an arbritary article to get
rid of you.
The fact is that USB Modems are in fact problematic
NO MATTER who the manufacture.
That being said the reason the article that he sent
you was outdated is because the technology is the
same outdated.
You must remember that the technology has progressed
well behond the 56k modems of old, and yes I am aware
that in many instances that is all one has available
for whatever reason.
That is the reason that the DSL was developed to get
away from the inconsistancy of straight dial up.
Bear in mind that the USB has shown to be unreliable
, innconsistant, and fair at best.
So the fact is that when the tech gave you the do's
and the dont's of USB modem use it was so you would
understand the problems you will face if they are not
followed.
Cheers Don
He was able to give me the information regarding all the do's and don'ts over the phone, and I doubt if he pulled the info out of a hat - so why didn't he just send me what he was reading? He gave me a litany, far more than I could remember, hence the request for instructions on (what you yourself mentioned) is a faulty device. Intructions not included in the manual btw. It seems to me that if doing a certain action, like unplugging it during an unstoppable disconnect loop, causes kernal panics, then Apple should mention it. Publish it, actually.
Mac OS X (10.4)
Mac OS X (10.4)

OSX 10.4.10/Apple USB Modem issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
I posted this in the old hardware forum as well....
Help!
Thanks!

I don't know how much of a Mac background you have, so forgive me if I state the obvious. Before and after any upgrade you should be repairing permissions (in Disk Utilities). There are some AOL issues with this modem if you use that ISP. I am having a problem with my usb modem not dialing for sending a fax @ work until I uncheck "wait for dialtone" but I am dialing through a work phone system. I have not figured out how to make this the default setting. Since you have a new iMac, you should call Apple Support by your misbehaving phone line.
Good Luck

Apple USB modem crashes Mac Pro (MacPro3,1) ???

(1) After plugging an Apple USB modem into one of the rear USB ports of my (new) Mac Pro I get weird crashes (sometimes 2, sometimes 10+ a day; sometimes the grey "curtain" falls, sometimes the machine simply freezes with no other symptoms). Here is an example crash report:
Sun Mar 22 01:11:51 2009
panic(cpu 7 caller 0x001A9C68): Kernel trap at 0x00426a5e, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000a8, CR3: 0x017b5000, CR4: 0x00000660
EAX: 0x1a978a80, EBX: 0x1a977c80, ECX: 0x00000000, EDX: 0x00000000
CR2: 0x000000a8, EBP: 0x91c3bc58, ESI: 0x1a0e5480, EDI: 0x19f78f40
EFL: 0x00010203, EIP: 0x00426a5e, CS: 0x00000008, DS: 0x199c0010
Error code: 0x00000000
Backtrace (CPU 7), Frame : Return Address (4 potential args on stack)
0x91c3ba38 : 0x12b4f3 (0x45b13c 0x91c3ba6c 0x1335e4 0x0)
0x91c3ba88 : 0x1a9c68 (0x464700 0x426a5e 0xe 0x463eb0)
0x91c3bb68 : 0x1a038d (0x91c3bb80 0x0 0x91c3bc58 0x426a5e)
0x91c3bb78 : 0x426a5e (0xe 0x48 0x10 0x10)
0x91c3bc58 : 0x5a8431 (0x1a977c80 0x19f78f40 0x1 0x5b9864)
0x91c3bcb8 : 0x5ac85f (0x19867000 0x19f78f40 0xd1bffb 0x0)
0x91c3bd18 : 0x8a8432 (0x19e0e000 0x19f78f40 0xd1bffb 0x0)
0x91c3bd88 : 0x8a84fc (0x19f8f800 0x2 0x1 0x60)
0x91c3bdb8 : 0x8a65f6 (0x19f8f800 0x60 0x1 0x5b3da7)
0x91c3be18 : 0x5a61a1 (0x19f8f800 0x23 0x0 0x19c7b460)
0x91c3be68 : 0x5b5a12 (0x19867000 0x19aeaa80 0x0 0x19c7b460)
0x91c3be98 : 0x84a220 (0x19867000 0x1a86a600 0x0 0x17ba300)
0x91c3bed8 : 0x84b9c8 (0x19867000 0x91c3bf14 0x19aff7 0x0)
0x91c3bef8 : 0x84e8d5 (0x19867000 0x2 0x96 0x90bec4f8)
0x91c3bf18 : 0x4224ff (0x19867000 0x199fda80 0x7e 0x19eb5b)
0x91c3bf68 : 0x42165c (0x199fda80 0x1a0ac40c 0x1a0ac3e4 0x1a02a7)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleSM56KUSBAudio(1.9.15)@0x89d000->0x8b7fff
dependency: com.apple.iokit.SM56KUSBAudioFamily(1.6.0)@0x886000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000
com.apple.driver.AppleUSBUHCI(3.2.5)@0x844000->0x851fff
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x618000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000
com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000->0x5cafff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacPro3,1 (Mac-xxxx88C8)
(2) Now, if an Apple USB modem doesn't work, what are my options to send & receive faxes w/ this machine?
TIA, Harald

Yes, this is true. I use a iMac8,1 whit the same symptom. The Modem is used to receive faxes direct to the mac. We use the standart fax software from apple. i can work for days whit out crashes. But then... I wish some one at apple would take care of it...
Fri Apr 17 11:35:33 2009
panic(cpu 0 caller 0x001A9C68): Kernel trap at 0x00426b7a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01333000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x07afc300, ECX: 0x00000001, EDX: 0x00000001
CR2: 0x00000000, EBP: 0x5b61fe98, ESI: 0x07afc350, EDI: 0x07afc300
EFL: 0x00010246, EIP: 0x00426b7a, CS: 0x00000008, DS: 0x07810010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5b61fca8 : 0x12b4f3 (0x45b13c 0x5b61fcdc 0x1335e4 0x0)
0x5b61fcf8 : 0x1a9c68 (0x464700 0x426b7a 0xe 0x463eb0)
0x5b61fdd8 : 0x1a038d (0x5b61fdf0 0x216 0x5b61fe98 0x426b7a)
0x5b61fde8 : 0x426b7a (0xe 0x7810048 0x5b610010 0x3d0010)
0x5b61fe98 : 0x932a00 (0x7afc300 0x1 0x5b61ff18 0x53f0c0)
0x5b61fed8 : 0x59a173 (0x7afc300 0x1 0x5b61ff08 0x3ec260)
0x5b61ff28 : 0x5a9a12 (0x6bc9000 0x6fff480 0x0 0x7477810)
0x5b61ff58 : 0x5a999a (0x6bc9000 0x7afe180 0x5b61ff78 0x1a336f)
0x5b61ff78 : 0x13eed2 (0x6bc9000 0x7afe180 0x1a336f 0x6baee40)
0x5b61ffc8 : 0x1a017c (0x0 0x0 0x1a30b5 0x861fa78)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleUSBUHCI(3.2.5)@0x92b000->0x938fff
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x619000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x596000
com.apple.iokit.IOUSBFamily(3.2.7)@0x596000->0x5befff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: iMac8,1 (Mac-F226BEC8)

Ext Apple USB Modem - can't send out a fax!?!?

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