Extended suspension of monthly subscription

Hello everyone!
I have a problem with the monthly subscription. Last time I used skype to call I used the last minutes I had on my account. It was a couple of days ago, and my subscription was suspended with the following information:
"Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on Nov 1, 2013."
That was understandable, as it starts on the first day of the month. Nevertheless, today, the information has been changed to:
"Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on Nov 2, 2013."
How can this happen? Anyone experienced the same problems? I did not make a mistake, that is certain, as I always take a screenshot of my account, just in case. Is this some kind of scam to make users buy another subscription or pay extra?

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

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